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Business Profile

Diagnostic Testing

Love Strive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1 to take a test and then they have been charging my card with 8 separate $9.99 charges and 3 $27.00 charges. I didnt sign up for the subscription and they have now taken $161.92. I tried to cancel it but there was no response from anytime that I called them. I want the subscription canceled and refunded.

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Love Strive ** keeps attempting to take money from my account without giving any option to unsubscribe or cancel. This is stealing.

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by Love Strive an initial $ .99 to take a test and was told a subscription would be charged if I didn't cancel. My plan was to cancel but all links are dead and there is no way to contact anyone regarding canceling my subscription. I have been charged $12.99 , 6 times over the past two months and want my money refunded and subscription cancelled immediately!

  • Initial Complaint

    Date:06/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $.99 for a test. Ive been subsequently charged $12.99 EVERY week for seven weeks since 4/29/2025. They make it impossible to cancel. If you click any links to attempt to cancel, it tells you that your phone or computer doesnt allow it.

    Business Response

    Date: 06/12/2025

    Hi there ******,
    Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
    We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
    We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
    If theres anything further we can assist you with, please dont hesitate to let us know.
    Warm regards,
    Leigh
    Escalations Team 

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to take a test for $ 0.99 on 2/14/25 with plans to cancel any subscription right after. When I tried to reach out to cancel, there was no option to contact them and the customer service link was inactive. Their mailing address is not legitimate, it comes up as a shipping warehouse when searched. I have tried to cancel several times without success and have now been charged weekly for a service I do not use. I have never used this service since doing the one test, thus I would like a full refund.

    Business Response

    Date: 06/10/2025

    Subscription associated with *************************************************** has been canceled and all subscription charges refunded.

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like my original complaint be on record. This company is clearly scamming people into a membership. It is predatory. This should be illegal.

    Business Response

    Date: 06/16/2025

    Hi there,
    Thanks for reaching out and for your patience.
    In attempting to action your request, weve noticed that there is no subscription on the system under the email address youve provided. Please could you send us the email you signed up with so we can locate your account?
    Alternatively, could you please provide us with the following information regarding your initial payment to help us find your account:
    The exact amount and date of the charge.
    Payment method (Card, Apple Pay, ****** Pay or ******)
    If you paid with your card, please provide the last 4 numbers and card type, as well as the cardholder's full name.
    A clear and detailed screenshot of the charge.
    As soon as we can locate your account, well proceed with a full refund, not to worry.
    Thank you, we look forward to hearing from you soon!
    Warm regards,
    Support Team 

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the $0.99 for the test and when I went to cancel the subscription all the links were dead. Now it charges me $14.99 a month and there is no way to contact the company or block the transaction. I just want a refund and not have any more charges from them

    Business Response

    Date: 06/02/2025

    Subscription associated with this user has been canceled and refunded.

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

    Business Response

    Date: 05/08/2025

    Subscription associated with ************************************ has been canceled and refunded.

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for $.99 test result and am trying to cancel immediately after, but none of the links work and there is no way to cancel. I do not want to get charged $14.99 a week for something I dont want.

    Business Response

    Date: 05/07/2025

    Subscription associated with **************************** has been canceled and refunded.

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on the website and paid $1 to obtain test results for a one week subscription (which would increase your *****/month thereafter). Rather than incurring fees in a week, I Immediately tried to cancel subscription and they have a fake mailing address, physical address and a no reply email and the customer service button DOES NOT WORK. Ive spent 45 minutes trying to figure out how to cancel this subscription so I am not charged weekly or monthly.

    Business Response

    Date: 05/07/2025

    Subscription associated with ***************************** has been canceled and refunded.

Love Strive is NOT a BBB Accredited Business.

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