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Business Profile

Diagnostic Testing

Love Strive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This situation appears to be a clear breach of consumer trust and ethical business conduct. Unwanted charges for services that were not requested are simply unacceptable and should be addressed without delay. It is essential to conduct a comprehensive investigation to identify the origin of the unauthorized subscription. Moreover, measures must be implemented to prevent similar incidents from occurring in the future. Ultimately, a complete refund should be provided to compensate for the financial loss experienced

  • Initial Complaint

    Date:07/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by Love Strive an initial $ .99 to take a test and was told a subscription would be charged if I didn't cancel. My plan was to cancel but all links are dead and there is no way to contact anyone regarding canceling my subscription. I have been charged $14.99 every month since april and want my money refunded and subscription cancelled immediately!

  • Initial Complaint

    Date:07/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company has no way to cancel your subscription, i never entered any of my credit info and i have continuously been hit charges that *** never authorized. *** cancelled my card nearly 7 times and my bank is on the verge of shutting my account down due to this fraud.

  • Initial Complaint

    Date:07/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is charging me weekly for a test I did on instagram for .99c and now is charging me $9.99 weekly without possibility of cancellation.

  • Initial Complaint

    Date:07/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial period at 0.99, but since January 30, 2025, I have been charged ***** every week for six months without my clear consent from Love strive *** I tried to cancel and it was made impossible to do it.Furthermore, I never received any billing notifications or invoices via email before these charges appeared on my account. This practice is misleading and unfair, and I request a full refund of the unauthorized charges and assistance in canceling this subscription.

  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never agreed to a monthly subscription paided to take a test and then for a little while monthly subscriptions came out of my account when i go to cancel my subscription all the numbers and emails are dead and there is no way to stop the transactions **************************

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of .99 cents for test results and thought it was a one time purchase, however I was unaware of being charged $69.99 a month since December of 2024.

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1 to take a test and then they have been charging my card with 8 separate $9.99 charges and 3 $27.00 charges. I didnt sign up for the subscription and they have now taken $161.92. I tried to cancel it but there was no response from anytime that I called them. I want the subscription canceled and refunded.

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Love Strive ** keeps attempting to take money from my account without giving any option to unsubscribe or cancel. This is stealing.

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by Love Strive an initial $ .99 to take a test and was told a subscription would be charged if I didn't cancel. My plan was to cancel but all links are dead and there is no way to contact anyone regarding canceling my subscription. I have been charged $12.99 , 6 times over the past two months and want my money refunded and subscription cancelled immediately!

Love Strive is NOT a BBB Accredited Business.

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