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Business Profile

Air Conditioning Contractors

One Hour Air Conditioning & Heating

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Reviews

This profile includes reviews for One Hour Air Conditioning & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see

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One Hour Air Conditioning & Heating has 12 locations, listed below.

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    Customer Review Ratings

    2.08

    Average of 12 Customer Reviews

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    Review Details

    • G. A

      Date: 06/11/2024

      I would like to report that the former manager of this office is no longer with the company. In our case, he had failed to respond properly to our complaint and our request for reimbursement . Luckily, under new management, we have received an apology, and our reimbursement is on its way. Mr. F has been exceedingly helpful in resolving our issue. G. A




    • Joy S

      Date: 04/29/2024

      On April, 3, 2024, with a time window of 8-11AM, my brother was present on my behalf at my property. I called the company around 9:30ish AM to inquire if someone was coming. The receptionist said that someone should be calling. I called again 10:30ish to inquire as no calls received. She told me the same spiel. At 11:05AM, no one showed up which irritated my brother as he had so much to do on his only day off & wasted 3 hrs. Technician, **** finally showed up at 11:30. Called the company day later to ask why a technician was late & no one ever called to let us know as I was told twice someone would. The male receptionist said someone will call me. Got a hold of ***** who stated he personally showed up to bring parts for the tech so they were on time. *** as he didn't have a response when I asked him why he didn't knock on the door to let himself be known as we didn't expect him. He got off the phone sticking to his story. Told brother what ***** said & this upset him as ***** clearly made up a story. My brother along w/his g-friend sat in the living room for 3 hrs regularly looked out the window waiting. My brother walked in to the company office that day & asked for ***** who happened to be not in. He asked to have ***** contact him.To date, no one has called. On their website they guarantee 100% customer satisfaction. There is a 3rd party listed to which I filed a claim for dispute of service. This company is either made up or doesnt exist as I filled out the form 3-5x & called at least 3x to which there is not one response received. The technician did his job & was rated well for his part but we're very dissatisfied by the terrible service from management. Company claims & trademarked a motto, "Always on Time...or You Don't Pay a Dime!" as stated on their website, their email memos, invoice & on their work vehicles. This is false advertisement as they do their best not to honor it; have the nerves to make up a story & that the customer is wrong.

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