Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contact for them to move my things to ******* I gave complete inventory along with measurements I was told price is based on cubic feet ok no problem I was told the movers will gave markings on truck floor to show how much space I used ok again no problem I had no idea they are a broker only so when movers showed up my inventory list was not correct Arrow was the movers they stacked my things from the floor to the celing against the trucks back door my cost came down due to the list not being correct so when the movers were done they hand me a sheet telling me of additional charges added on by yet another mover who at the time I wasnt aware of I was told I was piggy backibg off a move from a location in my city so I should get my things quickly well here is is 13 days later and still nothing Pan Transit tells me to call Msp Map tells my 7 to ********************************************* transit ok 4 days was monday as per the email and nothing I called Map truck broke down today called Pan Transit all they said was the driver will contact you when hes 24hrs out Ok so which is it they demand payment in cash prior to unloading what about me sitting sleeping on the floor of an empty apartment Im not made of miney Im a senior and Pan Trans took full afvantage of me and lied to me I want my things if they brokered Map then they have contract with them and should do their jobs or file my items as lost under their jnsurance as they ultimatley have lost them as they arent where they should be I filed a report with DOT also

  Business Response

  Date: 05/23/2023

  To Whom It May ***************** are in receipt of this customer's complaint. While we do apologize for the frustration the customer has had we would like to point out that our contract explicitly states that we are a broker/moving coordinator and that we will assign the move to a licensed and insured carrier within our network. At the time of pick up the team is required to provide a revision of cost for any any additional items or services required. The customer is made aware of this prior to loading and can elect to take what will go with original estimate or to have all services based on revised estimate. Our contract also states that we do not guarantee delivery in any capacity but will work to get the customer's items delivered as quickly as possible. Our contract also states the forms of payment that are accepted for deposit, at the time of pick up, and finally at the time of delivery. Because we accept different forms of payment for each portion we do advise this customer of this multiple times. We have attached the contract that the customer signed and agreed to that expressly indicates payment methods and states that we do not guarantee delivery in any capacity. It has been confirmed that this customer has received delivery as of 5/20/2023. We feel that we have addressed all the issues the customer has stated. Thank you. 

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20068040
  
  I am rejecting this response because;

  If I had known up front that multiple companies were moving my things from one truck to another I would never had signed a contract. They did nothing to help get my things delivered. Since I have gotten my things there are missing items broken items smashed and dealing with due to who they use again if I had known they were passing me to others a contract would not have been signed and the payment part of this never did I get told cash would be paid at the end let alone ****** for shuttle service for a ***** uhaul truck to be used I will never use a moving company again as they told me to carefully pack and label as fragile which I did and it wasnt respected they treated my things like trash.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/24/2023

  Also I was lied to from the start of this there was no other move from anywhere in my city the first company drove from ******** already loaded nor did they pack my  things in the truck like I was told they would had I known that again no contract would have **** signed I dont like being lied to or mislead

  Business Response

  Date: 05/25/2023

  To Whom It May ***************** do not see any additional questions requiring response. The customer's move was part of a shared load which is the information that was provided to them. If there is any further solution the customer would like we request that they advise us so that we can continue to work with them. Thank you.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was planning a ~**** mile move, and found Pan Transit *** Lines via their website. On March 23, 2023 I communicated with the Pan Transit sales team. They gave me a quote of $2064 for a **** mile move, for a one bedroom apartment. At the time I didn't have a clear inventory of items, thus they did tell me the price may change once I speak to the quality assurance team. On this call I paid a deposit of $844. On April 3, 2023 I communicated with the Pan Transit quality assurance team to revisit the quote and provide them a complete inventory. I sent them the attached inventory document to review, and revise the quote as needed. In the provided document, I gave dimensions for most items to provide full transparency. After the team reviewed my document inclusive of all items, the Pan Transit team quoted me a total move cost of $3344 which would take up 532 cf. on a truck. On this call I paid an additional deposit of $600. When the movers arrived on April 5th, 2023 they looked at my boxes and items (the exact inventory on the spreadsheet attached) and quoted it would be ~800 cf of space, if not more, which they then advised would be an additional charge equaling a total move cost close to ~$5000-$6000. This was way over what was originally quoted, and way more that what I was willing to pay. That day, I spoke with Pan Transit and insisted I would only pay what they quoted me on the ** call, which they said wouldn't be feasible. I contemplated canceling the move, however I had already paid a $1444 deposit to Pan Transit. All in all, I feel Pan Transit *** Lines knowingly took advantage of me. They provided little to no support, blamed me for what they called a miscommunication (even though I have multiple email threads with their team), and ultimately had nothing to do with the move itself after getting their deposit. As I feel Pan Transit is a deceptive business, I would like a refund of the money that was paid to Pan Transit *** Lines directly.

  Business Response

  Date: 04/26/2023

  To Whom It May ***************** are in receipt of this customer's complaint. We have spoken with this customer on multiple occasions and explained in depth the pricing and overages. Our company has already provided a discount of $494 and the carrier assigned has also discounted $400 off of the total cost provided to this customer. We regret to inform the customer that because we have already discounted and provided $494 in coverage of costs we cannot offer the customer any additional monies and we cannot provide a refund of the deposit as they were picked up and provided services. Thank you. 

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19983246
  
  I am rejecting this response as I dont believe that to be true. The items were never fully measured in the ******, and the numbers you are suggesting are arbitrary . How can I accept this?

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/26/2023

  Hi Team - I am unsure what clarification you need me to provide. Can you please provide the specific questions you have? 

   

  ******

  Business Response

  Date: 04/27/2023

  To Whom It May ****************** response still remains applicable. There are no changes to be made. Thank you. 

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20th of this year, I spoke with ****** over at pan Transit *** lines and explain to him that we would be moving our items from ** to ***** in March of this year. He said that they could help me out and asked what my budget was. I told him it was around $2,500. And he said that I probably couldn't even get **Haul to do it for that amount. I explained to him that I had already researched and the **Haul truck would be $1,250 and I would also have to pay for gas and lodging for two nights and that brought me to my budget of $2,500. So he said what do you have and I explained we had a 10x12 storage unit that was about 6 ft High worth of items even though the storage unit was taller, Plus a dresser, 3 bookcases and 2 nightstands in our room that we were renting now. He told me that the 10x12x6 plus the extra items would be about 300 cubic feet. And he asked when we needed the items and I gave him the date of March 23rd. It is now March 31st, the cubic feet of 300 was grossly, grossly misrepresented if you do the math 10x12x6 at 720 cubic feet so where he came up with 300 I don't know. Also I have been informed by their company that he should have told me my items would arrive between 3 and 10 business days after the first date that they could be accepted. I was told by the actual Transit company that it's 21 to 30 days. We have coats, medications, my husband's $10,000 guitar, and most of our clothes and shoes among the items that are in a storage facility waiting on a truck that is coming to *****. No one, I mean no one can give me a date when my items will be here. I have called every single day with the exception of Sunday, and nobody seems to know anything! This also ended up costing me way over my budget, because it ended up being 600 cubic square feet which was an additional $1,200 on top of the $2,344 that ****** quoted **** would like to say, that ******* and ********* in customer service have gone over and above to try and help me.

  Business Response

  Date: 04/17/2023

  To Whom It May ***************** are in receipt of the customer's complaint. We have been in daily communication with their assigned team to receive any updates possible. The load is currently being worked on for delivery and as soon as there is a date set the customer will be advised immediately. We do state in our contract that we in no way guarantee delivery dates but do our best to get the items to their final destination as quickly as possible. 

  The customer's estimate is provided to them based on the list of items they provide to us. If there are items missing or items inaccurately described there is a potential for an increase in price. We would like to offer $200 to the customer as a discount for the cost of the additional items. If this is acceptable to the customer we will refund with check by mail immediately. Thank you. 

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19880841
  
  I am rejecting this response because:

  They added an additional $234 to my bill.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/17/2023

  To Whom It May *********************** it would satisfy the customer we will offer a $234 credit via mailed check to cover the costs of the additional charges. Thank you.  

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19880841
  
  I am rejecting this response because:

  My shipment showed up without 24 hours notice and without my husband's guitar.

  It's a custom made, ****** that he has had for over 30 years.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/7/2023 I typed in moving companies in an internet search and Pan Transit's website popped up. I went to the website: *********************************** Nowhere does the website mention this is a moving broker who does not moving whatsoever. I spoke with ************************* and he told me that Pan Transit would handle all the moving and packing of my home from ********* to ******** for $4k. I paid a deposit of $1481. **************** and I inventoried my home and the things that would be moved and packed all for the amount quoted. I received a follow up call from ********* who stated that I would need to purchase matress bags and tv boxes prior to moving. I explained to her that I was not told that by ****************. So on 3/8/23 I called **************** back and left a voicemail requesting a call back and I also sent an email to **************** with an updated list of the items to be shipped and requested for him to again give me a call so that we can discuss the any changes in the cost/agreement so that I could decided if I needed to cancel or not. By the time I reached someone to cancel I was told it was to late to cancel or I would forfeit my deposit. How is this right? I was referenced to the contract that I signed but as I explained 1) I was not aware that this was not an actual moving company and 2) **************** has never returned my phone calls nor email. This company is practicing very deceptive business practices and what the are doing to unsuspecting consumers is wrong. I was never given the opportunity to speak with **************** again to even get to decide if I needed to cancel and by the time I realized he was never going to call or email be back ********* in customer service says no refund because I didn't cancel in time. But how could I? This is not right. Totally unprofessional and unethical. To this date I have received no return call from **************** and all ********* says is I cant speak for him because we don't work in the same office.

  Business Response

  Date: 03/30/2023

  To Whom It May ****************************** are in receipt of the customer's complaint. While we do see an email sent to contact his relocation specialist, once your move is in booked status your file is transferred to **************** and they are the best point of contact. In the email provided there is nowhere that a request for cancellation is stated. This customer was also in contact with **************** as he stated he spoke with a member of **************** prior to writing the email to his relocation specialist. The Bill of Lading, which informs the customer of their carrier assigned, was signed on 3/8/2023. Per his contract, it is listed in more than one location that Pan Transit *** Lines is a broker and that we assign his move to a carrier within our network. We have listed these sections below for review. We are also listing the cancellation policy that was signed and agreed to. 
  
  
  Electronic Signature:
  I hereby confirm my signature on the following document. By clicking confirm you are accepting all terms and conditions outlined in the policy remarks below on the binding moving estimate, including the cancellation policy. should you elect to cancel, written notification must be sent to ******************************* no later than 72 hours of electronically signing the Pan Transit *** Lines agreement. Cancellation requests received within 72 hours of electronic signature of the original contract will receive a full refund, minus 10% for incurred merchant fees. Cancellation requests received after the 72 hour grace ****** of signing the original contract are non-refundable, however; the deposit may be applied to a future move with Pan Transit *** Lines within 24 months (2 years) from the date of the original signed agreement. If your first available pickup date is within five (5) business days of electronically signing the Pan Transit *** Lines agreement, your deposit is non-refundable. The 72-hour policy does not apply to any moves reserved within 5 business days of the pick up.
  
  Document Emailed On: Tuesday, 03/07/2023 03:17:13 PM (ET)
  Document Signature Name: *********************
  Document Signature Email: ******************
  Document Signature Date: Tuesday, 03/07/2023 03:25:17 PM (ET)
  Document Signature IP Address: 174.212.100.11
  Internet Browser: Safari
  ------------------------------------------------------------------------------------
  
  
  
  4. CUSTOMER HAS HIRED PAN ********************** *** LINES LLC AS A MOVING COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER IN ACTING AS A SHIPPER AGENT ONLY, PAN TRANSIT *** LINES LLC IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. PAN TRANSIT *** LINES LLC WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
  
  5. AS A PROPERLY LICENSED INTERSTATE MOVING COORDINATOR/SHIPPER AGENT/BROKER, PAN TRANSIT *** LINES LLC IS NOT A MOTOR CARRIER AND WILL NOT TRANSPORT AN INDIVIDUAL CUSTOMER/SHIPPER HOUSEHOLD GOODS, BUT WILL COORDINATE AND ARRANGE FOR THE TRANSPORTATION OF HOUSEHOLD GOODS BY ANY FMCSA AUTHORIZED MOTOR CARRIER, WHO CHARGES WILL BE DETERMINED BY ITS PUBLISHED TARIFF. ALL ESTIMATED CHARGES AND FINAL ACTUAL CHARGES WILL BE BASED UPON THE CARRIER TARIFF WHICH IS AVAILABLE FOR INSPECTION FROM THE CARRIER UPON REASONABLE REQUEST.
  
  
  
  
  
  Based on the information listed above we were well within our rights to deny a request for a refund. We have offered to place the move on hold for up to two years with the ability to reschedule at any time with no penalty. As a courtesy we a willing to offer a 30% refund in the amount of $444.30 to part ways amicably. Thank you and we wish you the best of luck. 
  
  
  

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) We booked a move with this company. They used a subcontractor. Part of our contract included moving a hot tub. When the subcontractor arrived, they. Would not move it. We had to hire a company ($380.00) to move it on the truck for them. 2) The price was approx 10K. We were then upcharged another ******* before they arrived. The day of the move, the price was raised again, now totaling over 16K. 3) Truck was to arrive 3/11. We paid for dog day care to have animals out of their way. No show. No calls. We called the driver who said they are in *************. AirTag shows them in Valencia **. This was a move from ******** to ******. We called Pan Transit who tells ** they are only the broker & will do NOTHING to help ** locate our belongings or give an ETA for the truck.

  Business Response

  Date: 03/14/2023

  To Whom It ***************************************** are in receipt of this customer's complaint.  We have attached the first estimate at time of booking, the second estimate during which the customer added additional items, and the final contracted estimate at the time of pick up. Due to the size of the hot tub additional services were required. In our contract in section 9 you can read, "... ELABORATE FURNITURE ITEMS THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR..." We did offer the customer a credit to the remaining balance if we did not transport the item but they elected to take it. As a courtesy we will offer to cover the cost of the services customer required for compensation in the amount of $380.
  The customer's pricing was increased at pick up due to additional items that were not previously disclosed. During our ***************** call the customer provided an item list that equaled 160 pieces. At the time of pick up, as can be seen on the final inventory list provided, 205 pieces were loaded on to the truck. Due to the additional items, the team provided an optional revision on site if they wanted to take the additional pieces and the customer elected to agree to that cost for all items to go. Based on that information we would not offer any additional compensation as the customer did have the option to stay at cost by not bringing the additional items that were not disclosed. 
  We have confirmed with the customer's assigned team that the first truck carrying their items completed delivery yesterday, 3/13. The remaining items will be delivered today 3/14 so no additional assistance to locate their truck will be required. We did advise the customer that their items were in route but they wanted the items delivered on that day. We did not advise them that we would not assist with locating the truck, we advised them that we cannot change the delivery spread. It is also important to note on the documents attached that the customer signed paperwork that explicitly states that their first available delivery date is in no way a guaranteed date of delivery. This page is solely acknowledging this information and it was signed by the customer at the time of pick up. We have also attached this page individually so that it can be read. It is clearly implied that no date of delivery is guaranteed. Therefore, while we do apologize that the customer elected to send their dogs to day care for the day on 3/11 because they thought delivery was coming we never advised the customer that was their confirmed date for delivery. Based on that information we would not offer any additional compensation for boarding as it was not a failed delivery date set with the driver. 
  In closing, we would again like to confirm that we do offer the customer a $380 concession for compensation of the hot tub. We feel that this addresses any issues that need to be resolved. Thank you.

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I accept the offer to reimburse us $380.00.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Pan Transit on 10 24 /22 to move my furniture to **************. When my house sale fell through i contacted Pan Transit to get my deposit back (630.OOdollars)Well in the interim ,I lost my wallet with my debit card so i had to cancel the card.They (claim) that when they tried to credit my card it kept coming back! (understandable) So i have been asking for a check mailed to me! Some excuses have been ( and i quote) Sent to just my P O box without city or state ! or they sent to wrong address! I spoke to them on Weds2/1/23 and advised them that i would be contacting my attorney general! They said they would send a check out on Friday(that being the 3rd of Feb and i would get it today .Never came! I even was paying for the fast delivery! I'm not a rich man and i need my money! This company should be looked into .They are a fraud! I've never had an experience like this before.

  Business Response

  Date: 02/08/2023

  To Whom It May ***************** are in receipt of this response. Please note that we attempted to contact this customer multiple times via phone and email before we finally received a response back. Upon receiving a response, we were advised that he closed his credit card and that is why we were unable to process his refund back to his original form of payment. We forwarded this information to our billing department who has standard protocol that they must follow when a customer is requesting a refund back in a way different than the original payment method. This customer's check was mailed Friday February 3rd at no additional cost. He will be receiving his check for his full refund amount. We anticipate that this customer will receive this check within the next few days. Once the check is cashed by the customer will provide proof of payment with picture of deposited check. Based on this information, we respectfully request that this case be closed as resolved upon the customer's receipt of payment. Thank you. 

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 19 December 2022 Amount paid to business: $2,120.00 The business was committed to providing the timely delivery of house hold items within a specified window.This dispute is regarding *************************, a employee of this company, who was given a delivery window for pick up and drop off from MO to SC. January 3rd - January 7th is the window. He guaranteed my items could be delivered on 7 January. He did not state that a third party contractor would be picking up my items. My items were picked up on 3 January and is now sitting in a ware house in ******** with *************************. This company could not provide me any updates for when a driver would deliver my items.The order/file number is P6953935

  Business Response

  Date: 02/14/2023

  Good Afternoon,
  

  We are in receipt of a complaint provided by the above customer. Upon further investigation, we
  have confirmed that this customer was delivered as of 1/26/2023. We have attached paperwork
  with the delivery acknowledgement listed. While we do the best we can to get as close as
  possible to the customer's First Available Delivery Date(FADD) or requested delivery date, it is
  not possible for us to guarantee a delivery. The customer has signed and agreed to a contract
  which reads the following:
  14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ANY TIME
  FRAMES GIVEN FOR PICK UP AND/OR DELIVERY ARE ESTIMATED TIMES OF ARRIVAL
  ONLY AND ARE SUBJECT TO CHANGE. PAN TRANSIT *** LINES LLC WILL NOT BE
  RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. PAN
  TRANSIT *** LINES LLC WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING
  ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO
  GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR
  DELIVERY DATES.
  

  We have attached this signed and agreed upon contract as well. We feel this resolves the
  complaint addressed by the customer as delivery has taken place and respectfully request this
  case be closed as resolved accordingly. Thank you