Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is the issues that happened during my move: first when the movers came they asked for about **** $ more. this all in cash on top of the amount that I needed to pay. They said without paying the extra amount they will not move me.COnsidering I had packed every thing and ALso needed to move put of the apartment, I asked my father to pay the difference considering it is very hard to get so much money from the bank.this was almost twice the amount that I had to pay and it is very hard when all is ready to be put in this position.when the movers came the next day, there was only 2 movers. one was totally drunk, wanted to get high fives all the time and getting hugs . I tried to be nice but slowly it was becoming difficult to handle, discussed his status with the other mover and he said that he has been drinking the entire time.he started dropping boxes out of the van.then when i asked him to please be careful, he started saying that the boxes are heavy and his back hurts and starting waving the contract in my face saying we do not pay enough. It became so bad that I was close to calling the police. thank god to the opther mover that kicked him out of the house . the only one mover helped moving the rest of the boxes in the house.This was the most unprofessional move I ever experienced. I am 50 years old and all my belonging are given to me by my parents and grantparents, having them be broken and not cared for and also charging me almost 6000$ to move me when that is twice as much as what I was promised is honestly the worse I ever had. I have moved many times in my life and this was something I never thought could be possible. a drunker mover, some one asking the day of the move 3000$ more and breaking things .this is the list of the broken item. also my bed was not put together and considering all the screws were missing,

  Business Response

  Date: 09/19/2022

  We are sorry to hear you are unhappy with our services. The notes on your file reflect that our management team has been made aware of your concerns and have been reviewing all of the informaiton you provided with the carrier. Our management team will be in contact once we have an update. For any damages you are able to file a claim, if you need the claims information please contact **************** ******************. 

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 18009940
  
  I am rejecting this response because:
  I already filled the complainants damages paperwork 6 weeks ago and no one has contact me .

  i have been waiting since august .

  please have them call

  me and discuss the next step not the step that already been done .
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/27/2022

  You provided our office with an email of concerns along with photos, for reimbursement for damages you would need to file a claim through the carrier, if you do not have that information please contact **************** ******************.