Customer ReviewsforDebt Negotiation Services
33 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Harry G
5 stars04/10/2024
DNS was very helpful throughout the several years it took to negotiate my debt. They were always available for questions and clearly set forth the conditions and expectations of their service.Debt Negotiation Services Response
04/11/2024
Thank you for the gracious review, *****! We are glad we could always be there when you needed ** and we appreciate you trusting us to handle your debts for you. All our best to you for a debt-free future!Review from Jerry G
5 stars04/10/2024
I would not be able to get out of debt and still save my Credit without DNS! I have so much more peace of mind with my finances and now I will be able to save! Thanks to DNS.Debt Negotiation Services Response
04/11/2024
Thank you so much *****! Congratulations to you on your recent completion of the program, and we wish you a happy, healthy, and debt-free future!Review from Patrica P
5 stars02/01/2024
Excellent I really appreciate themf for getting me out of debt, I would recommend them to anyone in need of a reliefDebt Negotiation Services Response
02/02/2024
Thanks so much for the nice review! We appreciate that you gave us the opportunity to help you and are thrilled that you have completed the program and out of debt. We are here if you ever need anything, and we wish you all the best!Review from Nita K
5 stars12/05/2023
This company was very helpful to me. All of the *** associates that I talked with were very helpful.Debt Negotiation Services Response
12/07/2023
Thank you for the kind words! We wish you all the best!Review from Venessa G
4 stars10/27/2023
******************** and the rest of the Debt Negotiation team helped me to become credit card debt free and I am so thankful. I recommend them to anyone that has reached a point of "How can I get some relief?" and still keep your sanity. Thank you again DNS.Debt Negotiation Services Response
11/03/2023
Thanks so much for the lovely review! Congratulations on completing the program and we wish you all the best!Review from Sherry F
5 stars10/12/2023
I was very happy with the help I got from DNSDebt Negotiation Services Response
10/16/2023
Thank you so much for the kind words! We congratulate you on your recent completion of the program and wish you all the best for a debt-free future. Thank you for putting your trust into The *** Way!Review from Regina O
1 star10/06/2023
In April 2018, I initiated contact with Debt Consolidation Services (DNS) in Boynton, Florida. After sharing my personal information and receiving the contract, I notified DNS that I had decided to cancel the contract. Without my knowledge, the agent opened a Bank of America account in my name, placed a loan of $3,500.00, and transferred it to another account. When I received a credit card in the mail, I immediately called the agent and reminded him that I had requested cancellation. He told me to wait about contacting the bank until I heard from him. When I did contact the bank and reported the issue, I was told that they determined it wasn't fraudulent, and that I would be responsible for repayment. The bank agent suggested I close that account and transfer the balance to a new account that the DNS agent could not access. Under the circumstances, I asked for interest-free or a reduced rate status, but was denied. The DNS agent continued to call me to report nonexistent "progress," and I reminded him that my contract had been cancelled. When I called DNS to report what happened, they told me that my account had been deleted, and I was no longer in their system. The person to whom I talked seemed to have no knowledge of the $3,500.00. To protect my credit rating, I have paid over $4,000.00 including interest. I resubmitted my complaint to Bank of America, and I was again declined. I felt that BOA could have traced the transfer at the onset and identified the person responsible to return the $3,500,00. I questioned also about the fee charge occurring before any action had begun.Debt Negotiation Services Response
10/07/2023
This individual is 100% mistaken with the information they are providing here and we respectfully request it be removed. This individual initially enrolled with our company April 19th, 2018. 9 days later on April 27th she decided not to enroll and the account was cancelled before we started any services. No funds were exchanged. She called us on May 28, 2018 stating that there was a charge on one of her cards and we explained that it was not our company and that we do not utilize client credit cards, set up loans, or do anything that she is suggesting in her complaint. She thanked us and apologized for the confusion.
It has now been 5 years since this happened and we did not hear a word from her all of this time until this review appeared. We state again for the record that her account was cancelled 9 days after it was enrolled. Our company has never touched any of her funds. Any issue she has with **** of America or someone opening a loan or anything of that sort is not our company despite any belief she has that we are somehow involved. Whoever she spoke with over the past couple of years about this issue was not our company. If **** of America wishes to investigate this matter further we would be more than happy to speak with them as well. Again, we request this comment be removed as the individual is completely mistaken in assuming this has anything to do with our company.
Review from Farrell H
5 stars09/14/2023
Always available for consultations and explanations. Professional and accessible. Got me back on track.Debt Negotiation Services Response
09/18/2023
Thank you for the nice review, *******! We are so happy that you have completed the program and that we were able to be of service to you. We wish you all the best, and if you ever need anything don't hesitate to contact us! Cheers to you!Review from Bob V
4 stars09/14/2023
The whole process went well. I wish there would have been a little more paper trail with transactions and balances . Overall very satisfied. Thank You.Debt Negotiation Services Response
09/18/2023
Thank you for the review, ***! We're glad to hear everything went well and we congratulate you on your recent completion of the program. If there are any questions or concerns you have about any paperwork or transactions you are always welcome to reach back out to us and we will provide you whatever we can. We wish you all the best, cheers to you for a debt-free future!Review from Nathalia M
5 stars07/21/2023
DNS was a very serious institution that guided me through the process of becoming debt free and kept me sane from lawyers and infinite phone calls. *********************** was prompt and clear. Yes .. its lengthy but if you stick to your agreement you will end in a better place with a piece of mind. Your credit get very ruin but you will be in beer shape to rebuilt again. Thank you DNS.!Debt Negotiation Services Response
07/22/2023
Thank you so much for the great review! We have passed your praise along to ***** who is grateful for such kindness. We are thrilled to have been able to help you become debt-free and congratulations on your recent completion of the program. We wish you all the best!
Customer Review Rating
Average of 33 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.