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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I feel strongly that Debt Negotiation Services (DNS) has overcharged my account by twisting and steering their "Fees and Charges' rules in their favor. I have enclosed detailed info about the overcharges and a copy of their rules for you to view.I am asking them to refund $1,200.15 accordingly.I did try to settle this discrepancy without any success.Thank you!
Business response
01/24/2024
We have been attempting on numerous occasions to review this with our former client who has been completely unresponsive despite claims that any attempts have been made to resolve his concerns. We performed according to the terms of the contract with full estimates/quotes provided in the original signed contract. We would be more than happy to review this with him in detail if he wishes to respond to our numerous inquiries. If any actual discrepancies or issues are determined we will also be happy to resolve them.Customer response
01/29/2024
Complaint: 21132962
I am rejecting this response because: There is nothing to review over the phone, as I found out that phone conversations with DNS personnel unreliable, I have submitted, in writing, disputed fee charges referring to their (DNS) rules about the fee charges witch are confusing and misleading. Even their answer here is vague witch I can not accept. Thanks!Sincerely,
*****************************Business response
01/31/2024
As we have noted, we have operated within the guidelines of our contract and quoted fee amounts. Our former client simply sent the demand letter based on his interpretation and has refused any and all discussion on the matter since then. If there are any genuine discrepancies we would be happy to resolve it as we have done for any client whom we have worked with in the past. We have no desire or interest to retain funds not rightfully earned by us but a single demand letter with a refusal to respond to any further contact leaves us in an equally unreasonable position. We believe this can get cleared up with a simple conversation/review and are happy to do so.Customer response
02/05/2024
Complaint: 21132962
Even though I do NOT agree with the *** answer, You and *** may close this case as unresolved.
Sincerely,
*****************************Initial Complaint
06/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My first payment from this company was 3/25/2012 for $221.11 My last payment was on 1/31/2014. A total of ***** was paid to this company and to this date 6/6/2023 my account that I had with Discover credit card company has never been resolved. I have asked for the return of my money several times and got a response of will do and a phone message saying we are sending back to your account after asking them to mail me my money that they have kept for a service that have never fulfilled. They have asked for more money to settle this account and I refuse to pay any more money to these crooks. Apparently after 10 years they have no intention of settling this or can fulfill there end of there service. All I want is my money they took from me to be returned and I will take care of my account myself.Business response
06/19/2023
We had reached out to our former client a couple of times to confirm that the banking info was correct so that we could submit the *** without any issue. We also informed her that she was receiving a close-out for $6,940.13 rather than the $5,192 she claimed on here. The return was processed June 7th and received shortly after. We did explain before closeout that the debt could be settled however she insisted on handling it herself, and the account has been closed-out.Customer response
06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hired DNS to handle large debt negotation for me. After 5 years, all my debts were paid off at the end of January, 2021. On February 10, 2021 I asked for a statement of my account to see what balance of money was to be refunded. At the end of March, 2021 I was told that the refund was pending. Meanwhile, they were deducting $10 monthly for account maintenance. The check was finally processed on June 11, 2021. Two weeks later I informed them the check had not arrived and that's when I was told it was mailed to my old address. I was told that if they put a stop payment on the check, I would have to wait 90 days for it to be re-issued. It is now end of June and no sign of the check. Now I am told they have to wait 90 days from initial date for check to be re-issued. As a business owner, I have processed many stop payments on checks that were not received by vendors and re-issued check in a timely manner. They are only stalling in sending me the money that is rightfully mine.Business response
07/27/2021
Business Response /* (1000, 5, 2021/07/22) */ We have already spoken with our former client over this matter and apologized for the issue with the original check. It was mailed to an old address and it was not yet returned to us as undeliverable. In order to expedite the money back we are wiring her funds out of our own corporate account and will attempt to resolve the issue of the outstanding/missing bank check at our own expense. Consumer Response /* (2000, 8, 2021/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund was wired to my checking account on 7/26. Thank you very much for your help.
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.