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Business Profile

Collections Agencies

Focus Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this step with **********************, I do not have a contract with focus financial service. They did not provide me with the original contract as I requested.

    Business Response

    Date: 05/09/2024

    09 May 2024


    Better Business Bureau
    **************************
    ********************************************; 33407
    Fax: ************



    Dear ***************************** and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

         To *****************************, I suspect I located the correct account in our system, but to be certain I would need to verify certain information such as social security number or the last four, or date of birth. Also, a previous address and/or phone number would help confirming the correct account.  If you want to make a phone call to me, we could accomplish over the phone.

         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

  • Initial Complaint

    Date:02/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21267609

    I am rejecting this response because:

    Sincerely,

    Daria 

    Customer Answer

    Date: 02/20/2024

    I have no knowledge of this account with **********************.

    Business Response

    Date: 02/16/2024

    16 Feb 2024


    Better Business Bureau
    ******************************** 4
    ************ Beach, **  33407
    Fax: ************



    Dear ********************* and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

         On this BBB complaint, ********************* filled out her name as ***** *****, which is an error on her part.  Her email address which she included shows her full name, so based on that we have decided to answer this BBB complaint rather than saying we do not know this party.  ********************* has two bills owing.  On 05/15/21, she brought her daughter ***** to **********************.   ********************* provided her ******* drivers license as identification, and it was scanned into the system.  The total charges were $1,344.93.  She provided her ********************* and they were billed.  B/C paid $143.07 and $565.16 was applied to her deductible and $35.77 was her coinsurance.  ***************** responsibility was $600.93.  After the Hospital made attempts by phone and letters, the delinquent $600.93 was placed with Focus Financial Services on 12/27/21.  On this same date the validation notice was mailed to *********************. Focuss collection efforts involved letters and phone messages but did not result in a conversation with ********************* nor any payments from her towards the bill.  The account was ********************** reported.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.

         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

    Business Response

    Date: 02/22/2024

    I am confused?  What additional information is this consumer providing?

    Business Response

    Date: 02/22/2024

    I am confused?  What additional information is this consumer providing?

    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21267609

    I am rejecting this response because: I have no knowledge of this and I have no original documentation of this with my signature! Please delete of my credit report and close this matter. 

    Sincerely,

    ***** *****

    Business Response

    Date: 02/27/2024

    We believe you to be *********************.  Can you please verify your last four digits to your Social security Number and date of birth.  Once you do, we will have the original Hospital bill mailed to your address.  Thank you.

    Customer Answer

    Date: 02/27/2024

     
    Complaint: 21267609

    I am rejecting this response because: I have no Debt with this Debt Collector and I do not wish to respond to any communication whatsoever made by this company! 

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I not liable for this **** with **********************. I do not have a contract with FOCUS FINANCIAL SERVICES, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/01/2024

    Tell us why here...01 Feb 2024


    Better Business Bureau
    ************************************
    ************ Beach, **  33407
    Fax: ************



    Dear ************************* and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

    On 07/27/20, ************************* had services at **********************.  *************** provided his ******* Drivers License as identification and it was scanned into the system.  The services totaled $4,631.95.  *************** did not have any insurance coverage,so the Hospital was able to qualify him for a reduced amount.  His bill was discounted by $4,131.95 to bring his responsibility to $500.00.  ************ was unsuccessful at getting the $500 resolved through attempts by mail and phone calls to ****************  On 02/22/21, the delinquent $500 was placed with Focus Financial Services.  That same day Focus Financial Services mailed the validation notice to **************** Additional collection letters and attempts by phone were made to *************** without resolution or a conversation. The account was ********************** reported on 01/12/23.  If *************** would rather not deal with Focus Financial Services, then he could pay ***************** instead.  ************ has agreed to have the account deleted from the credit once it is paid in full, if that helps Mr ******* situation.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I occasionally check my credit report to see improvements as I want to keep it in good standing. But when I checked it last month, I found unknown accounts which are not mine and addresses which I never resided. I also found inquiries that I never made and a variation to my name such as ******** AMB, **************. I may be a victim of identity fraud so I contacted the creditors to make them aware of this but they are requesting that I filed a police report and that I fill out a full packet to show cause in order for them to cease reporting to my credit due to this possible identity theft. I also found this account that I believe not mine:Acct name: ********************** FIN (Original Creditor: **********************)acct no. **********date opened 12/06/2021 balance $500.00 I am not liable for this debt and I do not have a contract with:Company: FOCUS FINANCIAL SERVICES Address: *******************************************************************************, ** ***** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my ********************** report at once. Any questions or concerns I can be reached at ************************************************************************************** and email at Lynlil.*******@gmail.com.I need a response from the company.

    Business Response

    Date: 01/04/2024

    Tell us why h04 Jan 2024


    Better Business Bureau
    ************************************
    ************ Beach, **  33407
    Fax: ************



    Dear ********************* and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

       On 08/24/21, ************************************ had services at **********************.  At the time of service, ****************** provided her ******* Drivers License as identification which was scanned into the system.  Her Drivers License at that time shows the address which she now says she has never lived.  The total charge for the services was $1,671.22.  ****************** did not have any insurance coverage, so the Hospital qualified her for a discounted amount of $500.  After unsuccessful attempts by phone and mail, the Hospital place the $500 owing account with ********************** on 12/06/21.  The validation notice was mailed to ****************** the same day. One conversation between Focus Financial Services and ****************** took place on 12/16/21, but no resolution took place.  The unpaid $500 account was ********************** reported on 12/06/22.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.

         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************ ere...

  • Initial Complaint

    Date:12/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE AND SHOULD NOT BE HELD LIABLE IN ANY FORM FOR THIS DEBT WITH **********************. I DO NOT HAVE A CONTRACT WITH FOCUS FINANCIAL SERVICES THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I HAVE REQUESTED FROM THEM

    Business Response

    Date: 12/08/2023

    08 Dec 2023


    Better Business Bureau
    ************************************
    ************ Beach, **  33407
    Fax: ************



    Dear ************************* and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

         On 01/04/19, ************************* had services at **********************.  At the time of service, **************** provided her ******* Driver License as identification, and it was scanned into the system.  **************** also signed the Hospitals consent and financial agreement form.  **************** did not have any insurance coverage, so the Hospital qualified her for a discounted amount to pay.  The total charge for services was $2,125.18.  The discount was $1,625.18, bringing her owing amount to $500.  ************ mailed letters and made phone calls in an attempt to resolve the owing balance but was unsuccessful.  On 11/11/19, this same $500 amount was placed with Focus Financial Services.  On this same day the validation notice was mailed to *****************  Phone messages and additional letters only resulted in two very brief conversations.  One on 03/18/20 in which **************** could not make any arrangement and on 03/27/23 in which Mrs advised she was at work and hung up.  **************** was mailed an itemized bill after she mailed a certified letter on 03/17/23 to Focus Financial Services saying she was disputing the bill.  Her dispute is notated.  The bill remains owed.  On 06/01/20, the account was ********************** reported.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.

         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

  • Initial Complaint

    Date:11/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***************** East I do not have a contract with Focus Financial Services,they did not provide me with the original contract as requested

    Business Response

    Date: 11/29/2023

    29 Nov 2023


    Better Business Bureau
    ************************************
    ************ Beach, **  33407
    Fax: ************



    Dear ************************* and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

         On 08/13/22, ************************* had services at ***************** East.  *************** provided his ******* Photo Identification Card as identification which at the time of service was scanned into the system as part of his records.  The total charge for the services received was $21,367.16. *************** did not have any insurance coverage to provide.  ************ was able to qualify him for a discount of $7,566 which brought the owing balance down to $13,801.16.  ************ made attempts to collect the balance through mail and phone calls but was unsuccessful.  On 12/19/22, the Hospital then placed the account with **********************. This same day Focus mailed the validation letter to ****************  There was one conversation Focus had with *************** on 06/20/23 when he returned a message Focus had left on his voice mail.  The conversation involved *************** providing Focus permission to speak with his girlfriend and she would be making an initial partial payment of $500 on an American Express.  Additional collection notices and phone messages did not result in any payments or another conversation.  The account was ********************** reported on 08.01.23.  If *************** does want to work out a resolution, he can contact our office, or if he prefers not to deal with our office, he can contact our client ***************** East to make arrangements.  As a result of this BBB dispute of the bill, Focus has notated the dispute and is having the original itemized Hospital bill mailed to *************** for his review and records.  After our thorough review of this account, we are confident of the correct party and the correct balance that is still owed.

         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with BETHESDA HOSPITAL EAST I do not have a contract with FOCUS FINANCIAL SERVICES. They did not provide me with the original contract as I requested. I have not supplied proof under the doctrine of estoppel by silence, ********** ****************** (mo) 281 SW *******, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists.

    Business Response

    Date: 10/16/2023

    16 Oct 2023


    Better Business Bureau
    ************************************
    ************ Beach, **  33407
    Fax: ************



    Dear ******************************* and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

         ******************************* has 10 accounts placed with Focus Financial Services.  All 10 are for remaining balances due after having services at ***************** East. On 08/02/22, ****************** applied $234.00 to her deductible.  On 03/31/21, balance after *************** of $126.02.  On 03/12/21,  balance after ***************, also ******************** paid $250 prior to Focus Financial Services on her credit card leaving a balance of $272.26.  On 10/17/19, ******************** did not have insurance and was given a discount from $4887.88 to $500.  On 10/16/18, ******************** did not have insurance and was given a discount from $1228.01 to $500.  On 03/29/19, there was a ******************** deductible of $1033.00.  On 12/22/18, a balance after ******************** of $886.59. On 11/27/17, ******************** did not have insurance and was given a discount from $4674.33 to $500.  On 02/11/17, *************** applied a deductible of $407.67.  On 07/28/17, ******************** did not have insurance and was given a discount from $4703.69 to $500.  All 10 of these remaining balances have not changed and are still owed.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.

         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

  • Initial Complaint

    Date:09/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with BETHESDA HOSPITAL EAST, I do not have a contract with FOCUS FINANCIAL SERVICES , they did not provide me with the original contract as I requested

    Business Response

    Date: 09/29/2023

    29 Sep 2023


    Better Business Bureau
    ************************************
    ************ Beach, **  33407
    Fax: ************



    Dear ************************* and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

         On 06/28/22, ************************* had services at ***************** East.  Those services resulted in a charge of $2,454.31.  ******************* did not have any insurance coverage for the services.  The financial information he provided to the Hospital put him over the limit for charity, so instead they qualified him for a discounted amount of $500.  Some time after the services when the Hospital called to inform ******************* of the discounted amount he hung up the phone.  Attempts by the Hospital to collect the amount were unsuccessful.  On 10/10/22, the account with the same discounted $500 amount was placed with Focus Financial Services.  That same day the validation notice was mailed to ******************* without mail being returned.  On 11/29/22 we had a conversation with ******************* and a resolution was discussed of four monthly payments of $125.  ******************* wanted to call back later regarding the payment arrangement, but he did not call back.  Neither letters, nor voice mail messages generated any further response until this BBB complaint. The account is ********************** reported. If ******************* has intentions of paying this bill and wants to avoid any interaction with Focus Financial Services, he can simply pay the Hospital directly.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.

         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

  • Initial Complaint

    Date:09/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable and should not be held liable in any form for this debt with ********************** I do not have a contract with FOCUS FINANCIAL SERVICES. They did not provide me with the original contract as I requested from them.

    Business Response

    Date: 09/18/2023

    18 Mar 2021


    Better Business Bureau
    ******************************** 4
    ************ Beach, **  33407
    Fax: ************



    Dear *************************** and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

        The first thing one notices with Mr ********* BBB complaint is how he list himself as living at two different addresses and having two different phone numbers.  One of his claims is identity theft, yet he himself is giving misleading information.

         ******************* had two service dates with **********************.  The first one was on 06/14/20 in which ******************* was the driver of a car involved in an accident the day before.  The total charges were $6,019.34.  ******************* provided his ******* drivers license as identification, which was scanned into the system.  He also provided his ********************* information.  His ********************* paid and left him a $1,502.90 responsibility. There was not any health insurance, nor was there an Attorney representing his accident.  ************ made unsuccessful attempts to collect the amount due.  On 10/04/21 the amount was then placed with Focus Financial Services.

        Mr ********* second bill was another ********************** service on 03/11/21.  He provided his ******* drivers license as identification.  The drivers license was the same the year before. He did not have any insurance so the Hospital was able to qualify him for a discount from $3,873.21 to $500. ************ made unsuccessful attempts to collect the amount due.  On 08/02/21 the amount was then placed with Focus Financial Services.

        Attempts by Focus Financial Services to resolve the debts and/or have a conversation with ******************* have been unsuccessful.  Both accounts have been credit reported.  His account is notated as disputed along with a cease and desist as a result of a previous CFPB complaint.

    After our thorough review of this account,we are confident of the correct party and the correct balances that are still owed.
         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

  • Initial Complaint

    Date:08/19/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im am not liable for this debt with **********************. I do not have a contract with Focus Financial Services. I requested an orginal contract and they failed to provide it to me.

    Business Response

    Date: 08/24/2023

    24 Aug 2021


    Better Business Bureau
    ************************************
    ************ Beach, **  33407
    Fax: ************



    Dear *********************** and BBB,

        Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.

         On 10/26/18, *********************** had services at **********************.  The bill was $1,217.00.  *************** did not have any insurance coverage,so the Hospital qualified him for a discounted amount of $500.  Attempts to collect the owing amount by the Hospital was unsuccessful.  On 08/13/19,the account was placed with Focus Financial Services.  On 08/22/19 the validation notice was mailed.  Three additional letters were mailed on 10/08/19, 11/05/19, and 11/26/19. Phones calls made did not result in any conversation. 

    After our thorough review of this account,we are confident of the correct party and the correct balances that are still owed.
         If we can be of any further assistance, please feel free to contact me.

    Sincerely,

    ***************************
    Collection Manager
    Direct Line:  ************

Focus Financial Services is NOT a BBB Accredited Business.

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