Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-27-2022 I received a call from Nation Safe Drivers ************* spoke with someone believed name is ******. Stated my employment is being terminated I asked why and I was told for inappropriate comments doing past weekend of 12-24-2023. I asked what comments you referring to she stated can't tell me, I asked who did I made this comment to she refuse to tell me I them asked so you terminated me for something I have known idea off you refuse to tell me anything not allowing me to defend whatever being accused of. At this time the call ended not knowing anything this is a personal issue against me.

  

  Business Response

  Date: 01/10/2023

  Thank you for your inquiry. This is a *************** matter and cannot be discussed in this forum. Please feel free to contact the NSD *************** Department with any questions.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company's website includes faulty links and documents and, after contacting them, an employee attempted to refuse to deliver the documents necessary for me to complete my claim because I could not provide a claim number. I am not able to obtain a claim number due to the refusal of the company to provide the appropriate forms for me to complete in order to obtain a claim number.Here is the website link with the faulty links and documents: https://nsdmc.com/NSD_OGK/claimscenter/tire-wheel.asp#I have also uploaded the exact documents that appear upon clicking on the "Proof of Loss Form" and "Proof of Loss Fillable Form" links.

  

  Business Response

  Date: 12/20/2022

  Thank you for your recent inquiry. We are currently upgrading our website for a better user experience so this may cause some functionality issues as you navigate. Please see the link that will direct you to our tire/wheel claim form:

  https://www.nationsafedrivers.com/product/tireAndWheel

  We will also reach out to you via email to provide these forms. We apologize for any inconveniences as we transition to a newly designed website. 

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hurricane *** flooded 2019 ****** ********************************************* CLAIM# ***-11457340 Car was totaled out on 9/28/2022 original financed amount $40202.46 at time of total loss amount owed was $38, ****** with advance payment of $414.00 towards October 6th 2022 payment financed with Sun Coast Credit Union.What has been paid: *************** settlement paid $27,332.33 Credit for Warranty cancellation applied: ************ credit $701.73 Extended Warranty Credit $2036.05 Mechanical Warranty Credit $1,376.88 GAP refund $0.00 Total Gap Payment $5795.54 Balanced left owed: $949.12 I continue to contact Nation Motor Club as their claims department has closed out my claim advising the claim is closed. They provided me with a report on 11/3/2022 with the following payout information:Original finance amount $$40,202.46 with ********************* Payoff at time of loss $38,374.81 Credit for Warranty cancellation applied: ************ credit $751.79 Extended Warranty Credit $2191.66 Mechanical Warranty Credit $1415.67 GAP refund $887.82 Total Gap Payment $5795.54 Bringing Balanced owed $0.00 I have contacted them endless times since October and been advised i must have missed payment that the $949.12 balance is my issue. I was paid in advance of $414.00 at the time of loss with no late/missed payments. I continue to be advised they will not correct this error. The error is on their estimation of warranty credit to be applied vs what credit were issued resulting in $949.12 remaining.

  

  Business Response

  Date: 12/14/2022

  Thank you for your inquiry. We are happy to assist you, but it is clear that you have some misconceptions around our role in the *** process. The product that you purchased is a debt cancellation product. If you read the *** contract, you will see that your lender (the assignee) agreed to cancel your debt in accordance with the terms and conditions of your finance agreement and the *** contract. As a result of your lender's agreement to cancel your balance, they incurred the risk of a financial loss. To mitigate that loss, Nation Motor Club (the program administrator) caused a contractual liability insurance policy to be placed with the program underwriter. It is this underwriter who provides coverage to those lenders who must cancel balances when there is a total loss to a vehicle covered by ***; furthermore, it is the underwriter who calculates and issues all lender payments. Nation Motor Club, as the program administrator, is responsible for the collection of the necessary claim documentation on behalf of the underwriter. In this case, we did exactly that, and the claim was resolved in a timely manner; however, we ultimately have no say in the amount of the debt that is cancelled and the amount paid for the claim. With that said, we will be pleased to forward your request for reconsideration to the underwriter. To support your contentions, the underwriter will require proof of the refund amounts for the extended warranty and mechanical warranty products (the underwriter did not have the actual refund amounts, so they estimated these refunds based on the terms of the applicable contracts). Please submit the refund checks for these two items and we will forward them to the underwriter for review. Assuming that the refund checks are in the amount that you indicated in your inquiry, the additional *** will total $190.40. Please note that the correct amount of the Tire Wheel refund was in fact $751.79, and the correct amount of the *** refund was $887.82. These amounts are due and payable by the dealership to your lender, and they will offset your outstanding balance accordingly. If you are not satisfied with the amount that was refunded, we would suggest that you contact the finance and insurance department of your dealership and request an explanation. Thank you for this opportunity to be of service.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18572819
  
  I am rejecting this response because: I have requested since October for this claim to be ajusted due inaccurate calculations on their part and assumptions that payments on the loan were missed or skipped on my part.  The dealership canceled all extended warranties and were much less than this estimated calculations leaving a balance its been brought to their attention numerous times since October. I was advised to have the finance Institute to contact them to verify amounts recieved, review my payment history which they did not once but twice and still no resolution nor follow up. When calling advised their systems are down, or systems going through an upgrade, to my claim is closed, while infact I should have recieved a refund since the loan was over paid by $414 at the time of total loss on 9/28/2022. 

   

   

   

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/20/2022

  Thank you for your rebuttal. Regarding your assertions about alleged late payments, this has no bearing on the *** calculation. *** is calculated by amortizing the original loan amount according to the original payment schedule. It is an arithmetic calculation based on a formula that anyone can look up online. When borrowers fail to make payments as scheduled, there can often be a remaining balance due to the lender that is not covered by ***. We are not saying that is the case here, but simply offer it as a possible explanation for remaining balances. Again, we did not calculate the *** waiver amount...that was done by the program underwriter based upon the documentation that you provided in support of your claim. As stated previously, we are happy to assist you to the extent that we can. In order to claim additional monies for your warranty refunds, you will need to provide us with documentary evidence of the actual refund amounts. Ideally this would consist of the checks that were issued by the dealership and/or warranty companies to your lender. Upon receipt, we will forward to the program underwriter for their review; however, without such documentation, we will be unable to assist you further. 

• Initial Complaint

  Date:12/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an accident that involved hitting a 4x4 post that was on interstate and was unavoidable. We put on the doughnut tire and limped to the ****** dealership. The dealership determined that we had two damaged tires, two bent rims, a broken strut and needed bearings. National Motor Club required photos to be sent. They also wanted forms to be filled out that the dealership had never heard of. Then they said that they did not need these forms but they wanted a letter written by the dealership that the rims were not repairable. Then they accused the dealership of sending a false letter and it needed to be on ******s letterhead paper. Based off of these photos they determined that the rims could be repaired and wanted the rims sent over **** miles to be repaired. At our expense. The accident occurred on 9/26/2022. We finally gave up and accepted the cost of one tire on 12/09/2022. They kept changing their requests for forms and then wanted more photos and another form that they never sent to the dealership. They refused to accept the tire experts recommendation that the rims are not repairable and that the tire sidewalls are damaged. I have recorded all of the conversations with the company and have the photos and letters that the dealership also shared with me. I feel I was scammed into purchasing this policy and have a very valid claim that they refuse to pay. The dealership has also dropped this company two years ago because of customer complaints and nonpayment of valid claims.

  

  Business Response

  Date: 12/14/2022

  Thank you for your recent inquiry. You stated that you collided with a 4x4 post on the interstate which damaged two tires, two wheels, and a strut. This is a collision as contemplated under the insurance exclusion which states that the agreement does not cover "any loss covered by primary physical damage insurance." With the understanding of this exclusion, we will cover any items that are not covered by collision insurance, and that includes items applied to the deductible. You will have to present your insurance declarations and we can review *********** estimate. Wheel replacement is only covered in the event that the damaged wheel cannot be repaired. We have worked to determine this and based on the documentation that has been presented, they appear to be repairable. You must demonstrate that the wheels need to be replaced. The letter presented by the dealership states specifically that "as for the rims being replaced and not repaired is due to us not having a repair vendors (sic) near us" which does not mean that the wheels cannot be repaired. We offered a 'ship and repair' option or a repair credit towards replacement in which the latter was accepted. If we ship and the repair facility indicates that they cannot repair one or both wheels, we can then consider replacement. Again, any consideration for this claim would be limited to the amount of your deductible less amounts already paid by us. Thank you for this opportunity to explain our position.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for this service and when i try to use my benefits as stated I was told that they were sending someone and no one came. I am a senior and stranded on the road. I spent over three hrs on the phone on dec.3 22 and dec. 4 a nother 3 hrs on hold. I was left on the hwy alone. I was able to have someone get me. Temp here is 25

  

  Business Response

  Date: 12/06/2022

  We understand your frustrations with the hold times and are disappointed we were not able to meet your service expectations. There were some delays with the telephony and data transmission, but we made all efforts to handle every call as quickly as possible. We will reach out to you soon and discuss how we can be of assistance moving forward. Thank you for allowing us to explain our position.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to receive the correct partial refund from my *** insurance. Bought vehicle (FD169531 partial vin for identification) 10/22/2019, Paid off from CPS 08/03/2022. Nationsafedrivers is telling me the money has to go through ****** Chrysler Dodge Jeep which is out of business. They mailed forms to a wrong ****** dealership that informed me they forward all that mail to the old owner (***********************) at his person address here in ********, ****. The only contact we have is a *********************** at *************************** I assume that is who is forwarding an email back finally on Nov. 8th, 2022 after getting e-mails from me on Sept. 29, Oct. 11, and Oct. 19. These e-mails are not signed by anyone and they are referencing a vehicle that was included in a bankruptcy years prior where Firelands ******************** was the financing provider. That is not the vehicle loan that I paid off, it was one after that through CPS. Nationsafedrivers said they would mail me a refund of ****** which is their administrative fee? I was never told about their fee in any of my contract paperwork and do not understand why they are saying ****** has to refund any balance on the *** insurance to me when they are the insurance company. I do not know what check they are saying they mailed to ****** which would have been forwarded to the old owner personally. I feel like they are giving me the runaround and whoever is in charge of the ****** dealership information is not doing their part of the job because they do not even have my paperwork which I was told was mailed to them. They shouldn't be asking to have me do it when it's been completed. As far as NWAN goes, they personally closed the Maintenace warrenty I bought through them even though I never got to use it because no dealership here honored it after ****** was sold., but at least they referenced the correct vehicle purchase and lender.

  

  Business Response

  Date: 11/22/2022

  Thank you for your recent inquiry. The former owner of ****** is still processing cancellation refunds for his customers. We have been sending emails to their contact regarding the status of your refund and was asked for a copy of the cancellation documents that we received (policy cancelled on 9/27/2022). She informed us that they did not receive the check that we originally sent out for this refund. Since we have stopped receiving correspondence from her, we placed a stop payment on the original check and had it reissued to you in the amount of $102.99 -- mailed out on 11/17/2022. As stated in our discussions with you, we will continue to try and get in touch with **************** regarding the additional funds that is due back to you from the dealer. Thank you for the opportunity to explain our position.

  Customer Answer

  Date: 11/25/2022

   
  Complaint: 18406790
  
  I am rejecting this response because: I was told by Nation safe drivers they mailed a check the previous week also but later also told me they mailed a check again for different date and here it is the 25th and I still have not received anything from them.

  Kasperautogroup.com Attention *********************** (owner/business manager) was forwarded all the information that ************************** (***********************) is not responding to. They are responsible for their part of the *** insurance refund also. I tracked down and called *********************** on his cell phone ************ on Saturday, November 19th, he asked me to forward the documents sent to ***** (and I did) but I have heard nothing back.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/30/2022

  Thank you for your response. We are having the check reissued and expedited to you today. All of the pertinent information will be emailed to you as well. Please don't hesitate to contact us if you have any further questions.

  Customer Answer

  Date: 12/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my car broke down I needed assistance (a tow) from my roadside assistance policy from **************************** Administered through NationSafeDriver based out of ********** **. I called in at approximately 8:45pm Tuesday November the 8th to notify them of my situation. They said they would dispatch a provider and that my husband and I would be able to ride along because we were stranded, and our policy covered that.They told us eta was 75mins then finally around 10ish they called and said that the providers kept canceling so they wouldnt be able to find us a tow that night and it would have to be in the morning also we needed to find our own way home because they couldnt provide that either! So we said fine come get it in the morning but we told them where it was parked it couldnt stay there long before the city would tow it. They said it would be around 8am that morning to put the key somewhere and let them know where it was. So we placed the key under the lip of the bumper and notified and them. We didnt find a ride until around 2am that morning to get home. So we get home get to sleep wake up around 11ish that morning and we hadnt heard anything about the car. We called in again for about the 3rd time and they told us once again that the provider canceled on us. At this point they have had at least 4 cancellations supposedly. But never re-dispatched after the last cancellation. So finally after some very heated dialogue and multiple requests to speak with a supervisor (which they never let us and one never reached out to us either as requested on a recorded line) tow was finally in route to pick up my vehicle! Well when the tow driver arrived at the location where my vehicle should have been it was gone! We were informed it had been towed by the city at around 10:45am that morning! So now Im having to get my vehicle out of an impound lot at my expense because NationSafeDriver roadside assistance didnt tow my vehicle when they said they would.

  

  Business Response

  Date: 11/14/2022

  We are disappointed we were not able to meet your expectations. We are reviewing the situation and are actively working with you to come to a resolution as our valued member. Thank you for giving us the opportunity to make things right. Please don't hesitate to reach out to us if you have any concerns.

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18389883
  
  I am rejecting this response because: I got a call yesterday from a lady ** customer relations from ***************************** told me I would be reimbursed my full towing fees and all, at 272$ however the clam that is being paid out is 227$ why should I be responsible for impound fees that was NationSafeDrivers fault for not picking my vehicle up on time. Ive sent attached documents to support my claim further. 
  
  Sincerely,
  
  **********************************************

  

  Business Response

  Date: 11/16/2022

  We attempted to reach out to you yesterday to address this concern. We will be paying the full amount and you should see that adjustment. Don't hesitate to reach out if you need anything further.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2022 my car broke down and I called nation safe driver for the roadside assistance program I received with my car insurance. The dispatcher asked for my policy number. I told him there was no policy number on my contract so we went with the one on my car insurance. After a brief hold he told me I did not have a policy with them. I insisted I did and inquired whether I had given him the correct information. He rechecked said I did not and offered to dispatch a tow truck at my cost. He told me I would be reimbursed if he was incorrect. I declined his offer thinking I could get a better price faster myself as I was on the side of a dark road at 4 a.m. I called later that day and representative said that I did have an active policy but that only covered if they had dispatched the tow truck. I told them that wasn't what I was told. After several calls over the course of Nov second and third I have gotten no further. I have been told that the dispatcher was reading a script and any bad informational I received was the responsibility of my insurance company. I feel like this is a scam. I paid for a service. I called them with the information they needed available but I was treated badly and lied to to get me off the phone. I have talked to representatives, managers, claims department and client relations. They just say they won't reimburse because of the contract. They acknowledge that he told me I will be reimbursed and that I had an active policy when I called. The dispute is about me giving the policy number instead of member number. The dispatcher was aware that I was confused and should have helped me. I feel that they are responsible for this reimbursement.

  

  Business Response

  Date: 11/08/2022

  Good Morning,

   

  11/2/22 The customer called in for service for a flatbed tow however when the customer called the customer provided the incorrect policy number for dispatching. The customer provided **************. That is not an active policy.The dispatcher advised the customer the policy is not active and would she like to proceed with a cash call and submit for reimbursement consideration the customer declined the service and disconnected the call. The *** never advised the customer she would be reimbursed the *** advised the customer of reimbursement consideration.
  
  The customer did not give the correct information for dispatching a provider for a covered service. The customer has a policy with ********** with the correct policy information as NRD453628 which does not include reimbursing the customer per the policy. The policy states that as she has been advised of everyone at NSD we do not reimburse for roadside. It's a discounted roadside plan which includes a $79 flat fee for towing.

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18356423
  
  I am rejecting this response because:
  They do have a recording of dispatcher saying I would be reimbursed and it has-been confirmed by several people working for the company. I was unsure of the policy number, which I did make dispatcher aware of and he was unwilling to help me figure it out. I did decline their dispatch thinking I could get a tow faster myself, as they advised I would be waiting on a text with quotes of prices. The dispatcher told me I would be reimbursed if I had an active policy and did not tell me circumstances would change if I called for a tow on my own
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/11/2022

  Thank you for taking the time to speak with our team to address your concerns. Please don't hesitate to reach out if you need any assistance in the future.

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18356423
  
  I am rejecting this response because: It does not address my complaint. I was lied to and scammed by this company. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/3/2022 Water pump went out on my truck. Could not get a hold of any warranty representatives. I had my truck towed to my house because it was Friday and Chevrolet Dealership was closed until Monday. The following Monday I had my truck towed to Chevrolet Dealership for repairs.My complaint is I followed instructions with submitting tow bills receipts. NSD said they will not cover the tow bills because claim just reported both happened on same day. The towing was on a Friday and a Monday. This is a violation of deceptive trade practices and consumer fraud. I will be filling a claim with the Attorney General of ***** against NSD.

  

  Business Response

  Date: 10/24/2022

  Dear **************, 

  Thank you for your recent inquiry. We apologize for the confusion. On 10/3 there were 3 claims (244-11454700, 244-11454676, and 244-11454685) filed for dates of loss Friday 9/16 and Monday 9/19.   
  Claim 244-11454700 was paid on 10/19 and mailed to the ** Box address on file.  A review of claims 244-11454676 and 244-11454685 revealed that they were for the same dates of loss as filed with claim 244-11454700. Your contract states You are entitled to one (1) covered service within a seventy-two (72) hour period. According to the invoices that you provided, the tow dates were 9/16 and 9/19. For this reason, we have determined that 244-11454676 and 244-11454685 are not eligible for coverage, and we must stand by our denial. Thank you for this opportunity to explain our position. 

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18250603
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/26/2022

  Please provide your reason for rebuttal so we can be of assistance to work through your concerns.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18250603
  
  I am rejecting this response because:
  In the original contract, we signed 08/20/2018, there is nothing in the contract that has any reference to the 72 hour period for submitting claims. I am reading from the *************** Contract Declaration Page, sent directly from GM. This is the ************************* that that I received 08/20/2018. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/13/2022 I was in need of a tow and contacted my insurance provider that directed me to contact 24-Hour ***************** Assistance which also known as Nation Motor Club, LLC. I contacted 24-Hour ***************** Assistance to see about setting up a following morning tow and was told they could start a ticket but would have to call back in the morning of 10/14/2022 to have a driver/truck dispatched, that was fine me. On 10/14/2022 at 7:30 am, I did contact 24-Hour ***************** Assistance which did inform me that a truck would be dispatched at that time and i will receive a text message with provider information. 10/14/2022 at 9:30 am (3rd call in) after I haven't received any text or call for update from a provider. I was told that there was a provider which accepted the call, but now have no drivers available and that they are still working on finding another provider and would escalate the call.10/14/2022 at 12:30 pm (4th call in) after I haven't received any text or call for update from a provider. Basically, same excuses that they were still working on finding a provider. 10/14/2022 at 2:45 pm (5th call in) after I haven't received any text or call for update from a provider. I was then told their systems was down and that they couldn't pull up my call and at that time I explained how unprofessional they were and respected to speak to a supervisor and was told they would have one call me back, which never happened. 10/14/2022 at 7:35 pm (6th call in) after I haven't received any text or call for update from a provider nor supervisor. And once again told they are still working on the ticket and just hung up. On 10/15/2022 at 10:35 (7th and last call in) after I haven't received any text or call for update from a provider nor supervisor and services not rendered. This company is a straight scam and rip off and doesn't provide services and i have contact my insurance provider which will be doing an investigation as well due to others calls,

  

  Business Response

  Date: 10/19/2022

  We looked over the call and saw that we had opportunities as a call center to better serve our customer.  We reached out today to see if our customer still needed service to which he did, and we dispatched out a provider to assist our customer.  He was satisfied with our follow up.

   

  thank you