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Business Profile

Pre-Paid Phone Cards

Dial91.com (a service from GlobalTel)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre-Paid Phone Cards.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I searched for Globaltel and and the suggested company on top was what I thought was the company to talk to my son who was in jail. I immediately realized it was the wrong company when my card was charged REMOVEDwhen I tried to register an account. The site never asked me to approve my card for that amount. There was no mention of the charge. My phone notified me of the charge instantly. I have been trying to call the company, search whois for the site owner... to no avail, I have tried to get my money back. I only had 5 bucks left in my account and could not talk to my son for another month. I am disabled currently and this is a scam site that preys on a widely used service that people need to talk to their loved ones. I have sent several emails and still no answer back. The company phone only tells you that they will get back to you and leave a message after a month of calling. I am appalled at the audacity of these people who are acting like they offer the service because of the similarity and have a service no one is ever going to use to get free money for a service people do not even need. I wonder how much they get away with really.

    Business Response

    Date: 03/31/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

    Customer Answer

    Date: 03/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account on their website thinking that it was globeltel on March 10, 2023. I instantly realized it wasn't globeltel when it showed a page stating they had a package for $49.99. I exited the website and went to the correct globeltel. They instantly charged my card $49.99 just for creating an account. I never selected to make a purchase. I contacted them by phone and email immediately and they said they could only refund $31. I never made the purchase. They charged my card without my permission. I only created the account. Now they want to keep $14.99.

    Business Response

    Date: 03/11/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

  • Initial Complaint

    Date:02/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 26 2023 I was provided the company Global Tel Link to set up a calling account for my brother while he's incarcerated in REMOVEDof Corrections. When looking up the website Globaltel was the first listed website when I clicked on it,it informed me I could set up a calling account that provides unlimited calling from a correctional facility of my choice for 3 months for the low price of $45.99. When I made the purchase I was provided a temporary phone number that my loved one could call and it could give me cheaper calling for collect calls. That's not what I intended on paying for. I was misled to believe that I could put my phone number in the system and my brother could make calls to that number. I still haven't been able to speak with my brother. These people took the last of my hard-earned money and provided me a phone number that will never be answered. When I left a message I got no response I've even reached out on email still no response. This place has misleading services and needs to be looked into immediately because if they got my money that easy imagine how many other people it has happened to

    Business Response

    Date: 02/27/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/9/2023 no happy with service what my money back

    Business Response

    Date: 02/10/2023

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

    Business Response

    Date: 02/10/2023

    Dear Customer

    Your account has already been cancelled and voided.

    Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

Dial91.com (a service from GlobalTel) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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