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Business Profile

Pre-Paid Phone Cards

Dial91.com (a service from GlobalTel)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre-Paid Phone Cards.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Fraudulently took $50 from my account and they are refusing to return my refund

    Business Response

    Date: 04/30/2025

    Dear Customer,

    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,

    Globaltel Support


  • Initial Complaint

    Date:04/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    l have a account with Global tel link .com but they are global tel l was putting money on the credit card but the website never stated that l never had a account with the the stole money off my credit card next thing l no my credit card is call me tell me some one just took ***** out of my account without my authorization and they try to buy game stopper it was my bank account . Gobal tel stole the money out of my account and said if l want my money back l will have to pay them ***** dollar. why are this people still in business l asked questions what is your prices they don't have to tell me where is corp they don't have to answer do you have a Supervisor they state is this company in *** no answer.

    Business Response

    Date: 04/19/2025

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been canceled. We tried to process the refund, but it was declined by your bank.

    Regards,
    Support Team


  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business claims they connect ypu with loved ones in jail through post cards and phone but it didn't work for me. This company took my money and refused to help solve issues and then wouldn't give me a full refund.This site seems like it's trying to pretend to be another site.

    Business Response

    Date: 10/26/2024

    Dear Customer,
    We offer a ********************** that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Our Special Jail numbers can work with any facility in the ** no matter what phone provider it is served by.
    We provide you a 100% working number. But to make it work for your inmate from a facility, you need to follow our instructions to register it as your current number and fund it with your facility's provider.

    If you followed all the steps required, it could work for you and your loved one with no issues.

    Your account has been cancelled and voided. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team


    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th 2024 my sister who was incarcerated was asking for us to put money on her jail phone so that she could call other family members so as both me and my husband was searching on ****** for the *** connect network website to add money to well my husband had found GlobalTel so he thought it was the same so he added my debit card but didn't put in an amount and then the next thing we knew my bank card was charged for ***** and then we both found out that company was not the correct one so we had emailed them asking for a refund and of course git no response so then we called them and of course was told that only ***** was going to be refunded and then the customer ********************** was still trying to get us to use their services even after being told that their services would not work for us then it has been a week and called them again and was told that it would take another 7 to 10 business days for the refund of ***** would be back in our bank so I just want to make people aware that this internet site is scamming people and that if you are looking for *** connect network that this is not the right place and they refuse to give you a full refund

    Business Response

    Date: 06/13/2024

    Dear Customer,

    Our website tells you the price, who we are and what services we provide.

    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,

    ******

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website tells you to enter your credit card information to set up an account. Once you submit the information you are automatically charged a fee. I would like a full refund. The website doesn't state that it charges you just to set up the account.

    Business Response

    Date: 05/16/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Globaltel Support

    Customer Answer

    Date: 05/16/2024

    The company is trying to make me agree with their terms to receive a refund when they said I already and can only receive a partial refund. I would a full refund.

    Customer Answer

    Date: 05/17/2024

     
    Date Sent: 5/16/2024 12:26:10 PM
    The company is trying to make me agree with their terms to receive a refund when they said I already and can only receive a partial refund. I would a full refund.

    Business Response

    Date: 05/17/2024

    Dear Customer

    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction happened on 5/09/2024. It was advertised as a prepaid calling account for incarcerated family members. But it is not. When I called to get a refund they wouldn't allow me a full refund saying there was a $14.99 credit card processing fee. I never used their service and just wanted a refund. They would not let me speak to a supervisor or accounting or customer **********************. It is not a real business. They do not handle prepaid calls for inmates

    Business Response

    Date: 05/14/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide. We do not serve prepaid calls. 
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    yes I purchased their plan and it never worked. I contacted to company trying to seek out my refund I keep getting the run around they said they're going to email me I respond to the email I still haven't received my refund. they are basically ripping us off and taking our money

    Business Response

    Date: 05/09/2024

    Dear Customer,
    Our Special Jail numbers can work with any facility in the ** no matter what phone provider it is served by.
    We provide you a 100% working number. But to make it work for your inmate from a facility, you need to follow our instructions to register it as your current number and fund it with your facility's provider.

    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team


  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an unauthorized charge as my debit card was stolen and account was hacked. I have emailed the business on several occasions with police reports and also informed them that I didnt authorize this charge it was not me who set up an account and proceeded with their services. This was all fraudulent and I have asked the business to refund me my money that was stolen without my consent for a service they provide. As I have told them over and over again my next step is filing fraudulent charges with my bank and getting ready to start a lawsuit on this company. I am asking them to refund me anything that is charged from my debit card as it was not me.

    Business Response

    Date: 03/27/2024

    Dear Customer,


    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.


    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Din

    Customer Answer

    Date: 03/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Customer Answer

    Date: 03/28/2024

    Shortly after resolving the complaint the company refunded me the 45.99$ on 3/27 today I check my card statement on 3/28 and they charged my card again for 45.99$ intentionally after processing the refund illegally. I did not authorize this they committed fraud by taking my card information and going behind my back without my knowledge and recharging my card shortly after resolving this issue with BBB. 

    Business Response

    Date: 04/03/2024

    Dear Customer

    Please send us a screenshot of your statement showing that you were charged again to assist you further.

    Regards,

    Princess

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5th 2024 I googled how to find an inmates commissary account . **************** popped up on my search, I went to their website & was immediately prompted to sign up by making an account . I added all of my information & was prompted to add my card info which I did thinking this was for keeping my card on file for my new account (I was not informed of any charges or asked approval) to access inmates commissary. After entering my information I hit continue at the bottom to be taken to the next page . I immediately received a notification through my bank for a charge in the amount of $49.99 from this company . I went back to the page again to see how I missed approval for this charge or what this charge was even for & found nothing . I immediately emailed this company with no response , I sent two more emails & still nothing . I called customer ********************** multiple times with no answer . I finally spoke with an agent on 3/12 & explained how misleading their page was, I have no use for their service (apparently this $45.99 is for discounted inmate phone calls) I requested a full refund . She told me they would refund $30.00 but not the full amount . I told her I was contacting ************************** said now youre not getting any refund, we will wait for BBB or your bank to contact us ************ is SCAMMING people out of their money .

    Business Response

    Date: 03/20/2024

    Dear Customer,

    We are not a scam.We are a legal company selling legal service. We offer Special Connect numbers which work with ALL facilities in *** and make your jail calls cheaper (using our numbers, you pay less to ************, GlobaltelLink, Securustech and other jail's providers).
    Our website tells you the price, who we are and what services we provide.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,

    Princess


  • Initial Complaint

    Date:02/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading information as.the company falsely provides jail calling service. You think it's the very similar company Globtel link which is in fact.a jail calling service and once u sign up thinking your just gonna add funds they automatically charge you ***** and you still have to register with a jail calling service that still charges for the call just as it normally would. Once.u realize this and contact them they refuse to refund your money and it clearly states on the home page if you have any trouble they will refund u the whole amount pain for service. They tell u they will review the claim.but not to contact your bank because they know nothing about the review. Whem u do speak to them they refuse to refund the whole amount and charge u a ***** fee just because they mislead you. Bad bad business and very misleading as to what your actually signing up for...as.they name.clearly states global tel..with out link. If u try and reach the email of the ceo as it states on the website u get a 404 error ans states you were blocked

    Business Response

    Date: 02/02/2024

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Princess

    Customer Answer

    Date: 02/02/2024

    I'm satisfied with full refund if they actually hold true and refund me the other ***** that they refused to offer in the first place...but I would also like to ask for them to at least not advertise false information...for example on the sign up page it list the name of the ceo and an email directly to him which intentionally blocks any emails from being sent and in return you get an error response. It's misleading and inappropriate.

Dial91.com (a service from GlobalTel) is NOT a BBB Accredited Business.

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