Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, I purchased an annual home protection plan from Erikas for $448. The plan includes several covered services such as home plumbing inspections, safety checks, and water damage ************** July 2025, I noticed a water spot on my ceiling and called the company. I informed the scheduler that I had an active protection plan, and they confirmed that someone would be sent out. At no point was I told that there would be a separate charge for the visit. However, when the technician arrived and spent less than an hour at my home, I was charged $528.97 for a leak detection.I later contacted the company to dispute this charge, and they admitted there had been a miscommunication, yet only refunded 15% ($79.35). I believe I should not have been charged at all, as the service performed was clearly part of the protection plan coverage.Additionally, the technician misdiagnosed the issue and provided two estimates for unrelated and overpriced work. The technician also gave incorrect information, creating undue concern and pressure to authorize costly services that were unnecessary.Furthermore, the protection plan promised three ********** appointments as part of the annual agreement, but only one was ever scheduled and completed.This business practice appears to use the protection plan as a means to attract customers and then charge over-market prices for services that should be included or are misrepresented. I am seeking a refund of the full amount for the leak detection and for the unfulfilled portion of the protection plan a total of $748.28.I am submitting this complaint due to the company's unwillingness to fully resolve the matter and to warn others of the deceptive and misleading nature of their service practices.

  

  Business Response

  Date: 08/05/2025

  Thank you for taking the time to express your concerns with our firm and the plan you purchased. The plan you purchased has 15% off of services and you were refunded the 15% off the $528.97 which was a leak detection. Leak detections are not included in our plan. The stain we found was a roof leak and confirmed through our process. All plumbing was in tact and we confirmed no leaks present at the time of the visit in your plumbing or *********** We explained this on the phone and thought after that you were satisfied as we heard of no other issues after the refund was processed. We were unaware of any requests to refund you the remaining 2 visits on your AC portion. Please advise if that's what you would like so we can refund the difference of the plan. We look forward to hearing from you soon. Thank you 

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23630528
  
  I am rejecting this response because: Unfortunately, the matter is not resolved, and the businesss response to my original complaint contains inaccurate and misleading statements. This is especially concerning given that the business is a BBB Accredited Business.

  During my initial call, I clearly explained the issue to the scheduler and specifically noted that I hold a current *********************** contract. At no point was I advised that the appointment would not be covered under my plan. Based on the plans language and details, I reasonably believed there would be no charge for the visit. There was no disclosure that leak detection was excluded from coverage, nor was there any mention of an alternative cost structure. Furthermore, I was not informed that the 15% member discount would be inapplicable.
  
  The situation was presented as urgent, which appeared intended to create a sense of immediate action. Following the visit, I received an email and two estimates totaling nearly $13,000 for systems and repairsan excessive upsell given the circumstances.
  
  Upon receipt of the $528.97 invoice, I immediately contacted the company to dispute the charge and request a refund. Industry-standard pricing for leak detection is typically between $150 and $400, with the higher range being rare. Had I known in advance there would be a chargelet alone one exceeding $500I would have contacted another company.
  
  Two days after following up about the refund, I received a text message from the company, to which I responded with my concerns. The company has confirmed receipt of that text. Since the visit, I have also received an email (August 6) and a text message (August 8) prompting me to sign up for the Pink Protection Plan I already hold. This suggests a concerning practice where customers may inadvertently be signed up for duplicate service plans.

  Attached are recent ****** reviews from the past year in which other customers have reported being charged significantly above market rates for relatively simple jobs. These align closely with my experience and suggest a pattern of questionable billing and sales practices.
  

  I respectfully request that the BBB take these details into account in evaluating this matter and the companys ongoing business practices.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/20/2025

  We sincerely apologize for the frustration and inconvenience this situation has caused. After performing a thorough leak detection, we confirmed that the source of the issue is a roof leak, not related to plumbing or ************* Leak detection services are a service we provide, but they are not included in any membership coverage.
  As with all of our services, we obtained approval before proceeding. The attached invoice reflects that we received a signed authorization prior to starting any work. Our findings and results were shared upon completion, and our pricing is consistent with industry standards and comparable local businesses.
  We truly empathize with the challenges of dealing with a leak in your home, and we want to emphasize that our business practices are always transparent and honest. In this case, we were called out, we provided a quote, received approval, performed the service, and delivered the results. For these reasons, we are unable to provide a refund.
  

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called because my air stop working. I was told that it was $150. To send a technician , but that would go to the repair, boy that was a lie , I told the lady I notice my thermostat was not working , and in the past all I needed was to change the batteries, I ask the technician if he could do that , it worked , my air was back and running cold , he asked me to plz let him check something else, he came back and told me , ohh your air conditioning is old and will no longer work it needs this and that, I should of said NO . but I let him change the CAP**ITOR, all h*** came down all the sudden he said no now is the fan and is going to be expensive$$$$ but I can fix for u $881. And no the $150 doesnt go towards the fixing . Is Additional but after he said I wont guarantee anything cause you need a new unit . This is just a ban-aid why would want to spend all this money for a day or a week ac working . The ** worked for a few hours after he put his hands and started to moving parts . What am I supposed to do at night , desperate , my husband recently passed , I paid him $310. And he said he will return to installed a fan the next day, but he cannot guarantee air will work . I called the next day today, and ask why would I expend all this money for no guarantee, job. , she got nasty and told me Ill just cancel you and you can live with no air. This how Veterans wife get treated is wrong , to take advantage of people like that .

  

  Business Response

  Date: 06/27/2024

  Dear *****************,

   

  We are so sorry for your loss and thank goodness for your husbands service. We admire his heroism. It saddens me to hear you think we did not treat you well and would treat you any different than we would any other client. You are our top priority, we always aim to deliver 5 star service and we came after hours to service you. Upon the very first phone call we explained its $159 just to come out and during after hours as well as that is never applied to the job. We record the calls for quality assurance and after listening to it, this was very clear by our CSR during your conversation with her to book the call. You agreed to the $159 and we dispatched our technician to your home. The ac was not working upon arrival therefor he diagnosed the first item, which he determined was the capacitor to see if would get up and running. He also swapped the batteries as they were in backwards at no charge to see what else was going on with your system. He did get it running but found another issue. The fan is not operating well. We suggested replacement system or repair the system. This is always a choice we leave up to the homeowner as its their home, their finances and their AC system. We just give professional guidance and explanations of the issues at hand with solutions to resolve the issues. We cancelled the appointment at your request but can still get you on the schedule if that is what you want. Please reach out to us as we would never want to leave you without air. We do value you as a client and are so sorry this unexpected failure of your ac system has occurred when you have already been through so much. We are here for you if you decide to move forward but we cannot credit you for the work already performed. We did offer to put any money spent to date towards a new system and will honor that for you up to 30 days. 

   

   

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife called *****'s Plumbing because of a problem with the air conditioning. They came and told her that the support for the air handler was rotting and needed to be replaced. They put 2 supports under the air handler and said they would return. They charged my wife $4,000.00 as a down payment on the final cost of $8,000.00. I called *****'s Plumbing and told them I had another contractor hired to fix the problem and I asked that my wife's down payment be returned minus the charge for the small amount of work they did. They refused to return my wife's payment. I intend to *** these people in small claims.

  

  Business Response

  Date: 05/10/2024

  We are working with the client to resolve the matter

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21690114
  
  I am rejecting this response because:

    NO one from the company has made an effort to set this right. On top of that this is the second problem I have had with this company. If I had known my wife was going to call them I would have stopped it right then. On the previous job *****'s plumbing did at my house, I was given invoices totaling $,2870.00. When I called my insurance company, Peoples Trust, I was told they paid *****'s Plumbing and On Target Claims $17,611.00. These people are criminals as far as I'm concerned. I do intend to follow up on all this with small claims and the *********************************** as well as filing suit with my personal attorney..
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/15/2024

  **************** please check your credit card statement because all was in fact resolved on May 10th.

   

  The other matter is payment for services rendered and you could get the rest of your claim handled if you answered the calls from On Target Claims. They are your advocates and claims adjuster handling this matter.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/18/24, I retained this company to flush my hot water heater. During the performance of their services, the technician leaked acid which stained and damaged the tile flooring in my foyer. When I contacted the company to discuss the issue, they sent out a service manager who was argumentative and informed me that the company would not agree to fully repair the damage. He told me that he could put more acid to try and make the stain appear more uniform but he would not seal the tiles with a protective coating. In response, I advised this was not an acceptable solution because it would not fully repair the damage and restore the property to it's pre-loss condition. Moreover, the manager's proposed solution was likely to cause additional, future damage because it would strip the tiles of their protective sealant coating which would expose them to the elements. The following week, I provided the company with 3 estimates from licensed and reputable tile flooring companies to repair the damage. Despite repeated follow up efforts over the past month to try and resolve this issue, the company has failed to accept responsibility for repairing the damage and restore my property to its pre-loss condition.

  

  Business Response

  Date: 04/16/2024

  An amicable agreement was always the goal during our entire correspondences with ****************** regarding the matter. After many back and forth attempts at a settlement there was no resolve to date. We are happy to issue a refund in full to resolve the matter amicably.

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 20 the ** was freezing up. I called Ericas Plumbing they came out. He said he could clean it up and freeze the lines for $453. I told him to do that and I know I need a new ** unit, but I was trying to hold off till winter. he did whatever he had to do read the lineup and he left in September the apartment downstairs has flooded from my ** unit and caused lots of mold damage. I called the same plumbing company as I knew they were familiar with my ** unit they gave me a price for my new unit and I asked them about restoring the unit downstairs from the mold. They did the job for $5200. And when the guy came to price the ** unit for me, he said that my PVC pipe the seal was not sealed and thats what caused the leak theres no way in 2008 when they put that unit in that hadnt been unsealed since ************************************************************************************* *******. I told the company they were responsible for that mess downstairs because whatever the guy didnt June hes won the Pro seal I didnt. They said theyre not responsible I feel they are I wrote several texts to them to that effect talk to them verbally they said theyre not responsible for nothing , so Im looking for an attorney to *** them. *** sent an email to the clerk of the courts still waiting for a reply from them. I need help please. *** also paid $630 for repairs to her apartment and another $500 to her for more repairs. Thank you much whatever you can do, Ill be grateful.

  

  Business Response

  Date: 11/15/2023

  We are truly sorry that this unfortunate situation has occurred in your downstairs neighbors home but the system and piping was from 2008. We have photos and documentation that you requested to keep this system as long as possible against our recommendation, which unfortunately led to a catastrophic event below your unit. We are not responsible for what happened and have explained this via telephone, via text and will continue to stand behind what have expressed multiple times. We understand how frustrating and difficult this is but there is nothing further we can do. You have since replaced the system and you should have peace of mind now.  

  Customer Answer

  Date: 12/01/2023

   This is all there is my check is the fee that I paid on 620 when they broke the seal on the pipe and caused the leak that didnt get discovered until September

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20873496
  
  I am rejecting this response because:

  I would like to removal my complaint against ******************** left on 11/27/2023
  
  Sincerely,
  
  *************************** *****

  

  Business Response

  Date: 12/04/2023

  Please look at her response. She is asking for this to be removed. Please remove. Thanks

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a service call on 3/28/23 for a leak by the washing machine in a rental property. When I scheduled, I was told it would be diagnosed and if the leak was behind the wall, it would need further exploration and would cost a little over $500. The tech called me from the property and just said it would be the over $500 charge because he had to do a further exploration. He said the valves looked old so he would have to replace the whole washer box, he would cut a hole in the wall which a handy man would repair and he would explore inside the wall to find the leak. I asked why we were talking about replacements and ripping my wall apart when he hadn't fully evaluated or even pulled out the washing machine. I asked if the walls were wet or something was apparent for him to immediately assume he had to go behind the walls. He said no, he just didn't see anything else. I asked him if he discussed with the tenant how the leak was found, like if they were using the washing machine when it happened. He said no, he hadn't discussed it with them. I told him that I felt like he was making that decision too quickly to charge me the over $500 and finding more work. He went on to tell me that the hot water heater was really old. Then I immediately felt scammed because I wasn't onsite and I'm female. Why mention the hot water heater when it's not the reason for the call and far from the leak? He then offered to take a quick look for $250. I started hysterical laughing because he basically was saying he would do nothing and charge me $250. Told him I want pictures of everything before I authorize the work for over $500. He said he'd call me back but I didn't get a single photo or phone call. I don't even know when he finished or what he ended up doing. I called to follow up but no one answered so I left a message with no call back. Later I found an email charging me $250. Worst experience I've ever had with a plumber by far! It felt dishonest and up charging for unnecessary repairs.

  

  Business Response

  Date: 04/13/2023

  We attempted to contact the client so we could resolve the matter but we not permitted to speak during the call and she proceeded to hang up on us. We always strive to deliver 5 star service but understand we fell short on this call. We were simply calling to explain she didn't have to pay her bill and it was zeroed out. We will use this as an opportunity to improve our communication skills and do better in the future. 

  Customer Answer

  Date: 04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you!
  
  Sincerely,
  
  ***************