Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

680 total complaints in the last 3 years.
213 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to express my frustration and disappointment regarding a recent experience at one of your store locations. I attempted to use a valid coupon that clearly stated it could be applied to my purchase. Despite this, the store manager, ******, refused to honor it without offering a reasonable explanation.I confirmed that the coupon terms matched the items I was purchasing, and it was within the valid date range. Being denied the use of a legitimate offer not only violates customer trust but also feels misleading and unfair.This experience is unacceptable. I expect better from a company like Office Depot. I am requesting a refund or credit for the amount I would have saved with the coupon. Please let me know how this can be resolved quickly.I have been a loyal customer, and I hope ********************** values its customers enough to make this right.
Business Response
Date: 07/11/2025
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer and store location regarding this matter. We have been able to confirm that the $10 of $30 coupon in question is designated exclusively for *** clients. To address this, the stores General Manager has issued a $10 Office Depot gift card, which is securely stored in the stores safe and available for the customer to pick up at their convenience.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-015062
Initial Complaint
Date:06/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Office Depot Cancel my order and then REFUSED to issue my refund. To keep my order and my money is FRAUD and THEFT. Please see the attached which is a confirmation of supervisor ***** ****** of India a third party Vendor of India where she confirmed that my order was canceled after waiting over two months and then where she REFUSED to issue my refund and in fact hung up on me. FRAUD and THEFT BY ***** ****** one of the floor supervisor India 422266305-001 - Order Canceled by Office Depot $44.65 Rewards Redeemed (******/***** REFUSED TO REFUND AND REFUSED TO SHIP MY COMPUTER)
Business Response
Date: 07/14/2025
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to our customer directly regarding their recent experience. We have apologized for the frustration and inconvenience experienced during this process. We can confirm that $44.65 in Rewards is now available in the customers online account, with the certificate ending in *****. The customer should be able to access and use these Rewards at their convenience.

We regret the repeated order cancellations and any negative interactions the customer may have had with our service team. This is not the standard of service we strive to provide, and we apologize for any negative impression this has caused.

If any further questions arise or additional assistance is needed, we remain available to help and are committed to ensuring the matter is fully resolved.

***** ****
Executive Customer Relations
**********************
Case # ******-010337
Customer Answer
Date: 07/14/2025

Complaint: 23532809

I am rejecting this response because:

UNABLE TO PLACE ORDERS ONLINE EMAILED OFFICE DEPOT NO RESOLUTION TO DATE

Sincerely,

******* ****
Business Response
Date: 07/17/2025
Dear BBB,

Thank you for forwarding our customers rejection. We are pleased to report that the original issue regarding the customers Rewards Certificate has been resolved. Since then, the customer has reported difficulties logging into their online account and placing orders online. I have reached out to the customer to offer assistance with this matter on 7/14, 7/15, and again today, 7/17, but have not yet received a response.

We remain committed to resolving the customers current concerns and are ready to assist as soon as we receive further information or a reply.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-010337
Customer Answer
Date: 07/17/2025

Complaint: 23532809

I am rejecting this response because:

I would prefer NOT to work with ***** **** any longer. She is NOT responsive and did NOT resolve my issue. In fact, I do NOT appreciate her threats and intimidation tactics to attempt to get a complaint closed when your company was reported to a regulatory agency for NOT resolving my issue.

***** **** was on vacation as per her out message and did NOT respond to my many messages. When she did she demanded that the complaint be closed or she was going to do it herself. Which remains outstanding as of the date of this email which amounts to $17.00.

I was unable to log into my account d/t an issue with your website. Therefore, I was unable to redeem my 10% back in points order.

I trust that this clears up any remaining confusion and I would prefer to work with someone else in the future.

I am sure you had no idea so I felt compelled to bring this to your attention.

I thank you in advance for your time and consideration in this matter.

Sincerely,

******* ****
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/18/25 I purchased a piece of art online. It was not what I wanted, only a very cheap replica. I called customer service & was told I could take it to the closest store. Which I did on 5/28. **************************************. It was pick up from there store on 5/30 & return process started. Ive have not received a refund to my method of payment to date & keep being told it is forthcoming on a certain date. It is now a month later & I was told today it would be the end of the month. This is the phone #*************.
Business Response
Date: 07/03/2025
Dear BBB,

Thank you for forwarding our customers complaint regarding the return and delayed credit. We have contacted the customer directly to address their concerns. Upon further review, we have processed a full credit of $522.20 to the customers original method of payment, as requested. We have advised the customer that the refund should appear in their account within 35 business days, in accordance with their card issuers processing guidelines.

Please let us know if any further assistance is needed regarding this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-004044
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased $1400 worth of office desks and chairs yesterday and it said online, before I purchased them, they would deliver 2 items by 6/26. After I purchased them it changed the dates to next week. I called their customer service number and I asked them if could just pick the items that were in stock at the store where I am getting one of the items at. They said no it was too late?? I asked for a supervisor from ******* as I could hardly understand them talk. They told me they would have someone call me in an hour. This was yesterday and I have still not heard from anyone?????? I need someone with AUTHORITY to call me or I will dispute the charges immediately.
Business Response
Date: 07/03/2025
Dear BBB,

We appreciate the opportunity to address the concerns raised by our customer. We are truly sorry for the frustration and inconvenience they have experienced throughout this process. This is not the level of service we strive to provide, and we regret that we have let the customer down at multiple points.

Our records indicate that all orders associated with this case have now been successfully delivered. We understand how disappointing this situation has been and want to assure you that the customers feedback is being taken seriously and has been shared with our leadership team for further review.

At this time, the customer has requested that we no longer contact them directly regarding this matter. We will respect their wishes and will not initiate further communication.

Thank you for allowing us to respond and for bringing this matter to our attention. Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-006024
Customer Answer
Date: 07/03/2025

Complaint: 23516228

I am rejecting this response because:
All I got from them is words. Words do not compensate me for my time and costs involved from this debacle!!

Sincerely,

******* *******
Business Response
Date: 07/07/2025
Dear BBB,

Although the customer requested no further follow-up, we did review their reply to our response and made one final attempt to resolve the matter. As a gesture of goodwill and our commitment to customer service, we arranged for a ***************************** e-gift card to be sent to the customers email. We advised the customer that the e-gift card would arrive within 2448 business hours and to check their spam or junk folder if needed.

We sincerely regret any inconvenience this situation may have caused and hope this gesture demonstrates our efforts to make things right. We remain available should the customer have any further questions or require additional assistance.

***** ****
Executive Customer Relations
**********************
Case # ******-006024
Initial Complaint
Date:06/20/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** R. *****, **** S. *****, ******* S. *****, DATE 06-20-2025 ******************************* Phone: ************ Email: ******************* To:Better Business Bureau Subject: Formal Complaint Against Office Depot for Undelivered Gift Card Orders Dear *** or Madam,We are writing to file a formal complaint against Office Depot regarding multiple unfulfilled orders placed in October 2024. Despite numerous follow-ups, we have not received the ordered items, which were gift cards totaling $125 in value.Below are the details of the orders in question:Order #: 390016916-001 Date Placed: 10/11/2024 at 10:53 PM Order #: 390016109-001 Date Placed: 10/11/2024 at 10:48 PM Order #: 390018336-001 Date Placed: 10/11/2024 at 11:10 PM Order #: 390019942-001 Date Placed: 10/11/2024 at 11:19 PM Order #: 390435643-001 Date Placed: 10/12/2024 at 3:38 PM These orders were for a total of 5 gift cards, each valued at $25, amounting to a combined total of $125. Despite placing these orders over eight months ago, we have not received the items.We repeatedly contacted Office Depots customer service between December 2024 and April 2025. On April 2, 2025, our case was finally escalated and assigned escalation reference number 250402-011358. However, as of today, we have not received any resolution or the ordered gift cards.We respectfully request the Better Business Bureau's assistance in resolving this matter. We are simply asking that Office Depot fulfill the original orders by sending the five $25 gift cards totaling $125.Please let us know if any additional documentation is required.Sincerely,****** R. ***** **** S. ***** ******* S. *****
Business Response
Date: 06/27/2025
Dear BBB,

Thank you for forwarding our customers complaint. I wanted to provide an update regarding the customers gift card request. Our partners have reached out to the customer directly regarding the five gift cards in question, and Ive been advised that all have since been resent and successfully received by the customer.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-012527
Initial Complaint
Date:06/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a new an unrelated issue that has been unresolved. This issue is not just about this one unresolved incident but the continued inability to resolve issues when dealing with Office Depot ***************** Well here is one for the overarching lack of customer service resolutions. Let this be all encompassing. When I bring an issue to customer service, I'd like it resolved, without need a BBB or Attorney General complaint. As I have detailed in my initial email and subsequent correspondence, I first contacted customer service on June 1st, 2025, concerning these missing points. During that call, I was explicitly informed that the points would be restored to my account within 5 to 7 business days, following supervisor approval. However, when I called back on June 8th, 2025, as the points had not appeared, I was unfortunately informed that nothing could be done to resolve the issue.I escalated to ***** with Office Depot Executive office who said it was under review which was the same thing I was told before after the review they said it was a system issue. Which is why I reached out to a human who stonewalled me. I also reached out to the executives at office Depot in the thread asking for a reply. This is further evidence of a string of continued failures to resolve customer issues. My overarching ask is that I don't have to contact the BBB or Attorney General to attempt to resolve issues. **************** or the very least the executive office should be able to handle my complaints. I shouldn't have to make a BBB complaint for every customer service issues. But that's exactly how Office Depot works. They tell me contact customer service which is unable to help, the executive office only sends them back, and now they aren't even responding to my Attorney General office complaints about the general lack of resolution to all my issues. They want a specific complaint for every issue.
Business Response
Date: 07/03/2025
Dear BBB,
Thank you for bringing Mr. ******* complaint to our attention.
At this time, Im awaiting confirmation from Mr. ****** regarding his satisfaction with the resolution provided.
With that in mind, I kindly request an extension of our response deadline.

Sincerely,
***** *******
Office Depot
Executive Customer Relations
Case *************

Business Response
Date: 07/10/2025
Dear BBB,
Thank you for the opportunity to review and address Mr. ****** complaint.
The matter has been successfully resolved. I have been in direct communication with Mr. ****** and received confirmation that the expected $2 in Rewards credit has been successfully applied to his account.
Wishing you a great day.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 250620-010337

Customer Answer
Date: 07/13/2025

Complaint: 23497999

I am rejecting this response because: this complaint was broader in context of customer service repeat issues. Not a specific incident. I don't want to file BBB complaints every single time there's an issue with OD. I want to work directly with OD to get my issues resolved.

Sincerely,

******* ******
Business Response
Date: 07/15/2025
Dear BBB,
The customer is referencing additional issues that are unrelated to the current complaint. He has been informed that these matters were previously addressed and has been asked to allow us the opportunity to handle future concerns one at a time. This approach will help ensure each issue is thoroughly reviewed and reduce the potential for confusion.
I also advised the customer that it is not necessary to file a BBB complaint for each concern and reminded him that he is welcome to bring any issues directly to us for resolution.
At this time, we kindly request that this complaint be closed as resolved.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 250620-010337
Business Response
Date: 07/15/2025
We understand and appreciate your continued concerns regarding the level of customer service you've encountered. However, we would like to clarify that the issues referencedthose from ********************************************************************************************************** that response, we outlined the steps taken to resolve each concern, including the actions made with ************************ and corporate levels to support you.

Regarding your question about the need to submit a BBB complaint for each issue, please know that this is not necessary. We respectfully ask that you give us the opportunity to address concerns directly as they arise. To ensure clarity and efficient resolution, we do request that you allow us to focus on one concern at a time.

At this point, we consider the current complaint resolved.

Thank you again for your time and understanding. Please dont hesitate to reach out with any future concernswere here to help.
Initial Complaint
Date:06/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Chromebook on May 10, 2025 and received a confirmation.Between May *****, the order status was "Shipped" on OD website.After the expected May 14 delivery date, I received an email saying that the item was backordered.During the 2-hour OD chat, I was promised OD would send another Chromebook of equal or greater value by one agent. Another said I would have to reorder, which I couldn't do as my method of payment (rewards dollars) had been tied up with the original purchase and could not be accessed. With my previous experience, I knew not to use a credit card for another order as OD did the same thing with a previous order (see previous complaint).I reached out to ***** **** (who was in touch with me after the prior complaint) about this situation (emails attached) and she said (on May 19) I would receive a reply within 7-10 business days.I did not receive a reply. I followed up with ***** **** on June 3 and June 9 and received no response from ***** ****.1. I would like to receive what was promised:Chromebook of equal or greater value. I would like it shipped as quickly as possible (Express/Next Day) as we have been in need of it since the initial estimated delivery date 2. I would like to know why ***** **** nor anyone else follow up or respond when I requested an update. 3. As in the previous complain, I would like Office Depot to have safeguards to protect consumers and ensure that issues are dealt with in a timely fashion, with associates providing customers what they promise without forcing consumers to incur any additional charges.I have attached documentation of interactions that correlate with narrative above.
Business Response
Date: 07/02/2025
Dear BBB,
We appreciate the opportunity to address Mr. ******** complaint. I have been in direct communication with the customer and can confirm that the issue has been resolved to his satisfaction.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 250618-011528
Customer Answer
Date: 07/02/2025
While Office Depot did not follow through with the resolution that was originally agreed to by the chat agent (substitute a Chromebook of equal or lesser value), they did agree to return the Rewards and Gift Cards that had been used on the order. I will accept the resolution once the rewards have actually been returned and are available for use.
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am surprised, however, that a business that has told me they are committed to improvement and great customer service resorts to hiding behind a small-print policy where they claim that they are not responsible for "misinformation", which they apply to their own customer service agents who assure that they will do one thing and then they do not do it. It is sad that they do this instead of honoring what they claim they will do for the customer and following through.

Sincerely,

****** *******
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new HP Chromebook on a clearance sale online on 5/6/2025. It was delivered on 5/9/2025. Upon delivery, I opened the package to find the laptop, not in an HP box, wrapped in bubble wrap with no charger. I unwrapped the laptop to find numerous scratches all over the laptop and the laptop does not work, indicating they sent me a used and non working laptop rather than a brand new one like I paid for. I have contacted customer service 12 times and spoke with numerous different people spending many hours trying to get this resolved. I have been told there is nothing they can do to replace this laptop for me. This is supposed to be a birthday gift for my son. The only solution they had to offer was a 10% off discount on a new laptop. One of the supervisors I spoke to told me the Chromebook has been discontinued with Office Depot and that I needed to contact ** directly and claimed the laptop is under warranty.. I have contacted ** regarding this and they have informed me that it is in fact a used laptop as the warranty for this laptop expired in 2024. I was told by Office Depot that it was still under warranty but it is not. The condition this laptop is in is horrible. I have contacted Office Depot about this issue 12 times and have spent numerous hours on phone calls and have not gotten a resolution. If the Chromebook was brand new like I paid for, the factory warranty would not have expired over a year ago.
Business Response
Date: 06/20/2025
Dear BBB,
Thank you for sharing *** ******** complaint.
I am currently in direct communication with *** *******, who has opted to return the laptop. To ensure the complaint is only closed once the refund has been successfully processed, we kindly request an extension of our response time.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 250606-001502
Business Response
Date: 06/27/2025
Dear BBB,
Thank you for the opportunity to respond to the complaint submitted by Mrs. ******** We are pleased to report that this matter has been resolved to the best of our ability. After reviewing the customer's concerns, we worked directly with them to provide a resolution that we believe to be fair and in alignment with our company policies.

As part of the resolution:

A full refund of was issued and the reference number was provided.

The customers feedback has been shared with the appropriate internal teams for coaching and service improvement.

The issue that caused the concern has been addressed, and we are taking proactive steps to ensure it does not recur.

At this time, we consider the matter closed. Should Mrs. ******* has any additional concerns, we welcome the opportunity to assist further.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 250606-001502
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is for Office Depot/Office Max.I purchased this office chair (3/8/25) from Office Depot (OD) online website. The chair came broken so I initiated my return back to OD (3/25/25). The logistics company (veyer) never picked up my package by promised date so I called OD and spoke to *** who re-initiated return. I waited for package to get picked up and again logistics company did not pick up package. I called OD to let them know package was not picked up and another return was initiated. Package was again not picked up my promised date. I called the logistics company who did not answer their phone. I also emailed Veyer point of contact who never ***lied back to my email. I then called OD to complain and told them that veyer has not been responding and to give me a shipping label for another carrier like ***** or **** OD raised an escalation and I was told that I would be hearing from them in 24 hours, however I never got a phone call or email. I called OD again to raise my issue and was put through the return process 3-4 more times before getting into contact with a manager from OD customer service. I have been trying to work with them, its been 3 weeks now and I have not had an update or heard back from them since 5/11/25. Please see attachment for order history. I also included the latest transcript (have others as well).
Business Response
Date: 06/11/2025
Dear BBB,
Thank you for bringing *** ******* concern to our attention.
I have been in direct communication with *** *****, who has requested that the order pickup be scheduled for next Monday due to his current availability. In light of this, we respectfully request an extension so that we may provide a full resolution update once the matter has been completed.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 250530-012319
Business Response
Date: 06/12/2025
Thank you for bringing *** ******* concern to our attention.
I have been in direct communication with *** *****, who has requested that the order pickup be scheduled for next Monday due to his current availability. In light of this, we respectfully request an extension so that we may provide a full resolution update once the matter has been completed.
Initial Complaint
Date:05/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband was a long time customer of ******************** who bougth every thing from them. He has passed away. So, I trusted them. I was told it would be more expensive to repair my 9 year old computer than to buy a new computer. So, I purchased a ****** for $566.97 on 5.12.25 by check from *******. I was told it was a complete package. I made arrangements at the store for a tech to come out and set it up for an additional $99. The tech, **** ***, came out on 5.16.25. He was here for hours setting it up. I asked him to make sure the printer was connected. He entered a new email. He did not show me how to operate it. He told me to throw away the packaging and the booklets. I told him I did not understand how to operate it. He was no help to me. I called Spectrum as they handle my internet. Spectrum told me I needed a code or password from *********. I called **** and asked him to call Spectrum. He said no. Then he asked me to send him a picture of what I was seeing. Then he had his supervisor call me. His supervisor called me and said I only paid for the computer set up, not assistance. He said I should return the Lenova to the store as I needed a different set up. I called the store and was told I could return the computer to the store. When I arrived on Tuesday morning, a little before 11am, I was told I could not return the computer as the store manager, *******, was not in. I asked when he would be in, and was told he was on vacation. The assistant manager said he could not accept the return as he was only the assistant manager. I asked to return it for something comparable to what I had. He said no, they no longer sold ******* *******. An associate carried it back to the car, and put it in the trunk for me.
Business Response
Date: 06/04/2025
Dear BBB,

Thank you for bringing our customer's concern to our attention. Upon further review, we are pleased to confirm that the store's General Manager successfully connected with the customer on 6/3/2025. The customer returned to the store, where their computer was properly set up, and they left satisfied with the resolution.

Please feel free to reach out if we can provide any further assistance regarding this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-012106
Customer Answer
Date: 06/18/2025

Complaint: 23386802

I am rejecting this response because:see attached

Sincerely,

**** *****

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