Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 27th of July I called Safe Ship moving company because I was in a bind due to an issue getting on base with a separate company. I received a quote that was more than I could afford and told them such. I was contacted later in the day by *** ***** who was able to bring my quote way down because we are active duty military and in a tough situation trying to get a company that could get on base and help us move. He assured me multiple times that they take care of military and we would have the nest experience but I had to sign and pay the deposit right then and there because it was a last minute booking. I trusted him when he said he would take care of us. I paid a ***** dollar deposit that day. The remaining balance was supposed to be *******. On Tuesday the 22nd, the mivers showed up at 630 pm and only had 1 truck that was partially full and 2 workers. I questioned how they would be able to do a full pack and load and unload in 1 day like I was promised. They worked until 1 am packing and then had to come back the next day. They said they would be back between 8 and 9 in the morning and didn't manage to get on base until 1 pm because the truck they had didn't have to correct documents so they had to go get a uhaul to get the rest of out things. The entire time they were packing they helped themselves to our drinks and left the trash around the house. They finally got everything loaded and headed to the new house and we're there until 430 in the morning unloading the truck. I didn't even ask them to put the boxes in the rooms or anything, I only asked that the furniture go in the correct rooms and the items that were disassembled be put back together. I ended up having to help reassemble things because they were taking so long. I had multiple items broken including the stairs in my new home. I also paid 3700 dollars instead of the 2748 I was quoted. After everything *** disconnected his phone line and was no longer accepting my calls after he said he would help

  Business Response

  Date: 08/15/2025

  Thank you for taking the time to share the details of your recent relocation experience. We sincerely regret the inconvenience and frustration youve encountered, especially given the urgency of your move and the trust you placed in us to connect you with a carrier who could meet your needs.
  Safe Ship Moving Services is a licensed moving broker, which means we coordinate your move by contracting with third-party carriers to perform the physical packing, loading, transport, and delivery of your belongings. The carrier assigned to your relocation was solely responsible for all on-site services, scheduling, staffing, equipment, handling of your property, and final billing at delivery.
  Based on your report, it appears the carrier did not meet expectations in multiple areas, including timeliness, communication, and care of your property. We take such matters seriously and will be forwarding your concerns, along with your account of events, directly to the carriers management team for formal review and resolution.
  A representative from our customer resolution team will be reaching out to you shortly to facilitate communication with the carrier and assist in tracking the outcome of your claim. Our priority is to ensure that your feedback is addressed promptly by the responsible party.
  We appreciate your patience and understanding as we help coordinate this next step.

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23745889
  
  I am rejecting this response because:

  While compensation for broken items will be necessary, the only problem wasn't with the carrier. I also feel like I was scammed by your representative *** *****. I feel like I was taken advantage of because of the timing and urgency of my situation. I was promised satisfaction because we are military and when I came to him with my problems during the process he promised to make it right and as soon as it was done I never heard from him again. His phone has been disconnected and that is a major red flag for me. I believe the way I was treated was absolutely unacceptable.

  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 08/15/2025

  We appreciate you taking the time to share your concerns and are truly sorry to hear about the frustration youve experienced during this process. Safe Ship Moving Services is a licensed interstate moving broker. We arrange transportation through licensed motor carriers but do not own trucks, employ movers, or directly handle shipments. This means the carrier assigned to your move is responsible for the packing, transportation, and delivery of your belongings, as well as for addressing any claims related to loss or damage.
  Regarding your interaction with Mr. *** *****, we understand that communication and follow-through are critical during a stressful relocation. We will review the details of your booking and communications to ensure any promises made are documented and addressed appropriately.
  Our customer care team remains available to assist in facilitating your damage claim with the carrier and ensuring your concerns are communicated and tracked until resolution.

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23745889
  
  I am rejecting this response because:

  I attached the photos of the text message from him during the initial submission but a lot of the promises were made via phone during the original conversation. 

  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safeship subcontracts their jobs. The company they subcontracted to was Ciao ***** Moving. The date they were to move me was Friday August 8th. The crew arrived within the designated arrival window, however only one spoke English and they were not efficient at all. They just dumped things in boxes without wrapping and put tape directly onto surfaces, which now have the finish removed. I called Safeship several times during the moving day to express my concern and also to the care group at Ciao *****. I was assured everything was going fine. The second to the last call I made was at 7pm to express my concern at how late it was getting and how much they still had to do. I was put on a hold and they came back saying the ******* assured them they would be done and delivered within 3 hours. Needless to say they were not and they closed the doors to the truck to head to the destination at 10pm. They just shoved the boxes inside and did not follow directions on where things should go. They rushed the delivery and still did not leave until 1:15am. Upon inspection it was noted that not everything was shipped that was listed on the inventory sheet and now they are telling me I would have to pay to have them come back out to move the items. They have been pushing the blame on me because I asked them to take 4 boxes and leave the snowblower in it's place. The items not shipped and not being credited or moved are highlighted on the document attached.

  Business Response

  Date: 08/15/2025

  As a broker, our role is to coordinate the transportation services on behalf of our customers through licensed and insured carriers. We do not own moving trucks, employ moving crews, or directly perform the physical moving or delivery of household goods.
  For your relocation, Safe Ship arranged service with the carrier Ciao ***** Moving, a licensed motor carrier authorized to perform the pickup, transport, and delivery of your shipment. While we facilitate communication and assist in resolving service concerns, the carrier is ultimately responsible for the packing, loading, transportation, and delivery of your belongings.
  We understand and take seriously the concerns you have raised regarding packing quality, handling of items, delivery timing, and missing pieces. These matters have been documented and escalated to the carrier for direct resolution, as they fall within their operational control and liability under the terms of the Bill of Lading.
  Our customer care team will continue to monitor the carriers response and assist in facilitating communication until this matter is addressed to resolution.

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident occurred on 7/15/2025. I reached out to Safe Ship for a quote to move from ************** to ******. I told them I had a three bedroom house, and the original quote was for a little over $7,000 for for 660cf. They then ask if I wanted packing service, which would bring my total charge to $6,652.56. I was a little confused as to why the price would drop, but I had the quote in writing. I accepted the quote and paid them $3,077.66. I received the paperwork and saw some items missing. I called them and they told me not to worry about it, it happens with every move. Yes, the price would go up, but not that much. When the loaders came to pack/load my order I was told the move would cost around $13,000.00. (It was explained that 660cf is approximately a studio apt.) I am 75, on a fixed income and that was way more than I could afford that price, so they left. This surprise came well after the time frame to cancel. They stated they tried to call me, but I had no messages from them. I have called to request a refund since they did nothing, but they have refused. I was told they earned their money by scheduling the move and sending the packers/loaders. I feel their way of doing business is a little on the shady side. I would never recommend this company.

  Business Response

  Date: 08/15/2025

  We understand your concern and appreciate the opportunity to clarify. Upon pickup, the carrier performed a physical assessment of the actual volume and space your belongings would occupy on the truck. This process can differ from the preliminary estimate, which is based on the information provided at the time of booking and serves as an initial guide to project the cubic footage and associated costs.
  The initial estimate of 660 cubic feet was used as a baseline to reserve your space and plan the move. However, during the on-site evaluation, it was determined that the shipment volume was significantly greater than the original projection. In these cases, the final charges must reflect the actual space used on the truck, as required under industry regulations and carrier policies.
  While we understand the impact this had on your decision to proceed, the carriers role is to ensure the pricing is aligned with the actual volume transported. No services were billed beyond the deposit amount you authorized, which covers the scheduling, coordination, and dispatch of the carriers crew to your location.
  We regret that the revised cost exceeded your budget and that the move could not be completed as planned, but the pricing adjustment was the result of the carriers accurate measurement at pickupnot an arbitrary change to the original agreement. An agent will be reaching out shortly to assist further. 

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23731377
  
  I am rejecting this response because: When they came and did a visual assessment it was already past the 3 day resession period. Also when talking to them on Aug 6 I ask for $2,000. They said the could only refund $1,000. To date I have not received any communication nor have I seen any money. I am thinking about flying back to ** and taking them to small claims court.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 08/26/2025

  Thank you for following up and sharing your concerns. We did review your account, and our records show that your refund was processed as of yesterday. You should have also received a refund receipt email at that time. We truly appreciate your patience, and our customer experience team will remain available should you need any further support.

• Initial Complaint

  Date:08/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2025 my girlfriend and I hired Safe Ship to move from ***********, ** to *******, **. They hired a third party moving company named Ready Set Go and our belongings were picked up on July 8, 2025. Today, August 8, 2025, we still do not have our stuff and when my girlfriend or I contact Safe Ship they put us on hold, call the moving company, and tell me a women, possibly named *****, says there is a delay and they do not have a driver to bring us our things. Hopefully next week. This has been going on for over 2 and 1/2 weeks now. We were told our stuff is in a warehouse in *******, ** waiting to be loaded onto a truck. When I call Ready Set Go, they will not answer or return calls when I leave voicemails. When we ask Safe Ship what their remedy for this is we are always met with open ended answers like, " they have up to 30 days, not including weekends, to deliver your things." When booking with Safe Ship the employee we worked with named ***** ****** *********************************************** **************, told my girlfriend they GURANTEE a 7-14 day delivery. We paid almost ***** dollars for this move which was way off the original quoted price. Since this has all been happening we have spoken to many different representatives at Safe Ship and have never been told the same thing twice. They offer no remedy for getting our stuff and are not willing to help at all in expediting the delivery of our entire estate.

  Business Response

  Date: 08/09/2025

  We understand how disruptive this delay has been and know you need a clear delivery date. We are actively following up with the assigned movers to secure confirmation and will update you the moment a schedule is provided. Regulations allow up to 30 business days from the first available delivery date for delivery, though we recognize the extended wait is causing significant inconvenience. Your initial estimate was based on the inventory provided, and costs can change if the shipment size or required services increase. We will keep pushing for resolution until your items are delivered.

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23719538
  
  I am rejecting this response because:

  A **************** Representative from your company named, ***** ******, told us our stuff would be delivered 7-14 days guaranteed. 
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 08/21/2025

  We understand you're frustrated with the delay and the lack of clear answers. The delivery window provided at booking is always an estimate, and while delays can happen, were continuing to follow up to get this resolved as quickly as possible. Someone from our Customer Experience team will be reaching out to you directly to review your situation and work toward a resolution.

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23719538
  
  I am rejecting this response because: When we originally hired your company for services nobody made it clear you were Brokers. Nobody communicated to us how the process worked. We eventually figured out, after we no longer were able to get a refund on our deposit, that your company hires a third party who picks up and transports personal belongings, a moving company. At no point, in the multiple inquiries from us, did anyone from Safe Ship explain that the company transporting was not a part of Safe Ship's actual team. At no point did anybody from Safe Ship explain that our personal belongings would be taken from our homes and transported to a warehouse in *******, ***** where they would sit and wait until Ready Set Go acquired other jobs in this region of the Country to deliver our belongings to us. Remind you, ***** ****** who is an employee at Safe Ship, told us it would be there in 5-14 days GUARANTEED. NOT BUSINESS DAYS. Had that not been the case we NEVER wouldve gone with your company. We spoke to approximately 20+/- different customer care **** and supervisors from Safe Ship and never got any actual help or the same information twice. Always different variations of it with extra information we had not heard before. We hired and paid in full, Safe Ship for absolutely nothing. All we have received is trauma, grief, anxiety, distrust and a very scripted insincere apology and promise of advocacy. And now, there are multiple boxes missing and damages to our belongings and we have to do more red tape computer work to receive the smallest compensation for our very valuable items. Not to mention we had to replace items that we already had but could no longer wait for to be delivered! The amount of money paid for this service cost way more than anticipated and was in no way shape or form worth it. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of the gate, Safe Ship gave me a ridiculous quote for a 26 ft truck and packing services, in the 14K range, and they pretended it was a great deal and that demand for trucks was at an all-time high, especially seasonally. I told them I saw a better price at ***************************. They told me that iMoving was a dispatch company, which sent movers out, who then jack-up the price once they arrive. This was foreshadowing my experience with Safeship - they themselves are dispatchers and immoral, unethical ones at that. At this point, he inadvertently gave the game away. After being put on hold for several hours, he got the price down to 7500, and I told him that I was having a local mover come by the next day to quote the job in person. "That's fine," the *** brayed with confidence, "We won't be beat on price!" Next day, local mover comes and quotes 6500, 6000 discounted for cash. I call Safe ship to cancel. They instead match the price and I stay with them.Weeks pass. ** calls two days before my scheduled move, which is way too late, and even this lame company would agree with that. He boosts my price to $6900. I call the local mover and he confirms he can still do the job for 6000, but has to pick up one day after closing. I talk SafeShip down to 6100, keeping the scheduled day. Movers arrive and jack up the price to *****, saying I was underquoted. No one did a lick of work until I signed the price increase. What choice did I have at this stage? I was the victim of a scam. Safeship heard my complaint, acted sympathetic, said that they'd review their internals, but they have done nothing in terms of restoration. Do not use this company. Their tactic are immoral and they lack integrity. Call a local mover directly and negotiate a fair price. Have someone walk the house prior to the day of your move.

  Business Response

  Date: 08/09/2025

  We understand how upsetting it is when the final cost is higher than expected. Your original estimate was based on the inventory provided at booking, and the carrier adjusted pricing at pickup to reflect the updated inventory and services needed. The final QA call is when details are confirmed, and any changes can affect cost. Weve documented your concerns and will review them internally to improve communication and accuracy going forward.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23719177
  
  I am rejecting this response.  The ** portion of the call that Safeship referred to happened two days before the moving date, which they acknowledged on the phone is unacceptable, and the rate only went up to $6900 after a thorough review.  This did not give me enough time to make other plans for the Richmond based moving company who walked the house and got the job.  Nonetheless, they still made a "concession" by lowering the rate down to $6100 after I threatened to cancel.  Basically, the ** call was way too late, (two days prior to move), did not result in a more accurate quote, and the majority of the increase was waived to keep the business.  

  Thank you for giving me the opportunity to explain how the "** call" was way too late in the process, inaccurate, and waived.  

  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/15/2025

  We schedule ***************** calls close to the pickup date to capture the most accurate, up-to-date inventory, as customer lists often change during packing. In your case, the carrier conducted the ** review two days prior to pickup and adjusted the rate based on the updated volume.
  As a licensed broker, Safe Ship coordinates bookings and communication but does not set final rates or perform the movethe assigned carrier handles those responsibilities. We regret the timing and rate change did not meet your expectations and have documented your feedback for process review. An agent will be reaching out shortly to assist further.

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23719177
  
  I am rejecting this response because the ** call was late, and when we reviewed inventory, the increase in price was supposedly taken care of lowering the rate.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In june 2025 my husband called safe ship movers out of ********** ******* for our move from ************* to *****. They were supposed to get our stuff on June 24 they arrive June 25th due to truck issues. They finishing packing our items on June 26. We paid extra to have of things delivered on June 30th which came and went. On July 3rd we reached out to safe ship and they advised us cobra van lines is the actual movers and would have them call us. At 5p on July 4th the called and said they could be here on July 5th. Due to the holiday and banks being closed we had the delivery scheduled for July 7th. When we arrived to meet the movers they advised us they would only accept cash or Venmo. So attempted to Venmo driver ******* but was unable to go thru called Venmo they advised me that the wouldnt let payment go thru due to fraud flags on the drivers account, so then I called my bank , safe ship and cobra van lines. Cobra van lines told me to take out ****** from bank and give to the driver so they could wait to see if we could fix this, they wouldnt work with us they took our stuff to a storage facility and told us that we now owed *****. Dollars to get our belongings. We got a cashiers check from our bank overnighted it to us in ***** and called cobra van lines on July 10 to let them know the could deliver our goods. And then nothing. I called safe ship movers daily for updates , every time hearing they were waiting on a truck or a driver. Our stuff was being loaded on a truck and someone would call us that day and no calls. We have had to stay in hotel due to having no beds and moving with children. This is extortion, they are so rude no one can helps us. Our move was a ********* move and only owed them 6995 . All I get is they will call you when they get an update. Every day I call and nothing changes . I need help . I filed a complaint with the ***** on Monday and received a call on Tuesday advising me the company would call me on 8/6 and nothing.. Help!!!

  Business Response

  Date: 08/07/2025

  Thank you for sharing these details. We understand how frustrating delays and unclear communication during a move can be, and this isnt the experience we aim to provide. Paying for a specific delivery date should come with clear expectations, and we regret that this wasn't handled in a way that met yours. A member of our Customer Experience team will be reaching out to review your file and work with you and the carrier toward an amicable resolution. We appreciate your patience and the opportunity to make this right.

• Initial Complaint

  Date:08/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted dispatch for communication. There was a very strong lack of communication. I constantly had to call and be placed on hold long periods of times and given a call back within a specific time and even then wasnt contacted when said theyd get back to me. My items were picked up July 9 and it is now August 6 and my items STILL have yet been delivered and yet again I had to be the one in contact. I would like most if not some partial refund. I am NOT content more do so of the fact that my children start school August 9th and they have ZERO clothing items on them since all of it is packed in the delivery! No apology has even been made either. I couldnt care less for MY belongings in particular but for my childrens I do! Especially because we transitioned from military lifestyle back to civilian life. Someone please help me get a refund!

  Business Response

  Date: 08/07/2025

  We apologize for the lack of communication and the delay in your delivery. We understand how stressful this is, especially with your children starting school and their items still in transit. were ready to help escalate this with the carrier, a member of our Customer Experience team will be reaching out to work toward an amicable resolution. Please have your order number ready so we can assist you as quickly as possible.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family needed to move within a month, so found Safe Ship online. The call was everything we wanted to hear. Veteran owned company, veterans would deliver our goods, and no issues with our timetable. On that initial call, my wife started to walk them through the house to detail all that would be moving. She was told that wasnt necessary, they only needed to know the big stuff. We contracted with them to have the movers pack the house, asking if it was even possible to pack the house and the truck the same day, they assured us it was. 48 hours before our scheduled move, they wanted to do a video walkthrough of the house. It was then that they said we had more things that we originally said (they claim they have a recording of ther first call but refuse to provide it to us), and as a result, were increasing our cost by nearly 50%. They also wouldnt let us cancel, as the 72-hour window had passed. When we asked why they didnt do the detailed walkthrough on the initial call, their agent actually said this was their standard business practice, and confirmed they provide low estimates to start and then dramatically increase right before the move. Standard business practice! Half of the services they brokered for us were not provided, a significant amount of our things were broken or damaged, and Safe Ship just shrugs their shoulders, stating we are only a broker and thus believe they have no responsibility or liability. Stay as far away from this company as you can. They will lie and lie and lie to squeeze every dollar out of you, then will deny any obligations and responsibilities they have. Its like they are in cahoots with their shipping companies to defraud customers.

  Business Response

  Date: 08/05/2025

  We apologize for the experience youve described. Although we stand by our policies, we understand your frustration and will review your concerns to help address the issues with the carrier.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23696490
  
  I am rejecting this response because: the broker, in their response, is still stating that the issue is with the shipper, not with their business practices. The business has recordings of them specifically stopping us from providing a detailed accounting of all of our items, instructing us to just tell them the big stuff. On 7/27, the company then told us that it was their SOP to provide a low estimate on contract and then dramatically increase it 48 hours out from move. On 7/27, the company also promised to provide us recordings of both those calls, only to reneg on that promise on 8/2  

  Seeking to shift all the blame to the shipper, as Safe Ship has done, does not account for the fraud, negligence, and infliction of emotional distress they were a part of.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 08/15/2025

  Safe Ship Moving and the customer have reached a mutually satisfactory resolution to this matter.

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid nearly $20,000 to Safe Ship Moving Services for what was supposed to be a professional, insured, full-service move. Instead, they subcontracted to ***************, whose owner *** hired complete strangers off Craigslistunvetted, uninsured people who had no business in my home. I was alone with my two daughters (ages 2 and 3) while men with no background checks packed and moved my entire house.They ignored my clear instructions, took furniture I had sold, windows I was leaving, and items labeled DO NOT PACK. When I questioned this, Safe Ships customer service insultingly claimed *** did me a favor by taking more than quotedwhen the extra was stuff I told them not to touch.*** was degrading and misogynistic, screaming at me on the phone and saying, Youre a womancan you even read? His behavior was disgusting. His workers drank alcohol and THC drinks in my driveway, packed carelessly, and refused to leave until he paid them. I had to involve my neighbor because I feared for my safety.On delivery, I found broken valuables, including 3 out of 4 Pottery Barn table lamps. Items were thrown into boxes without protection. I have video of my father being berated by their team on the phone.This move caused me serious emotional distress. I cried for a week. This experience was traumatic, unsafe, and dishonest. Safe Ship completely misrepresented their services and should be investigated. South Van Lines is dangerous and should not be allowed to operate.

  Business Response

  Date: 08/04/2025

  We are truly sorry to hear about how upsetting and stressful this move was for you and your family. The safety, comfort, and trust of our customers are important to us, and its deeply concerning to hear about the behavior and handling youve described. As stated in our agreements, Safe Ship Moving Services is a licensed interstate moving broker, which means we arrange transportation through licensed and insured motor carriers rather than directly performing the moves ourselves. While the carriers are responsible for staffing, equipment, and the physical handling of your belongings, we expect every partner we work with to act professionally and respectfully at all times.
  We understand how troubling it must have been to feel your instructions were not followed, and we regret that your experience did not reflect the level of service we aim to facilitate. Damages and packing concerns are handled through the carriers claims process, and we can help guide you through the steps to submit your documentation so it can be reviewed. Reports of unprofessional or unsafe behavior are also taken seriously.
  We value your feedback and would like to gather the videos, photos, and details youve mentioned so that we can address this matter with the carrier involved.
  
  An agent will be reaching out to you shortly to assist further. 

• Initial Complaint

  Date:08/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote from a licensed representative from the Company of $12,000. I received a higher charge of $26,000 for the same items I gave the representative. They have shown distrust and now are causing problems. I plan to file a legal complaint as well as reviews.

  Business Response

  Date: 08/03/2025

  We understand how frustrating this must be for you and appreciate you bringing it to our attention. A member of our customer experience team will review the details and reach out to you directly to address your concerns.

  Business Response

  Date: 08/04/2025

  Please see attachment

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********