Reviews

This profile includes reviews for Vitacost.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vitacost.com, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vitacost.com, Inc.

  4700 Exchange Ct STE 200 Boca Raton, FL 33431-4450

  
• 

  Vitacost.com, Inc.

  5400 Broken Sound Blvd., NW, #500 Boca Raton, FL 33487-3522

  
• 

  Vitacost.Com, Inc.

  840 Pilot Rd STE B Las Vegas, NV 89119-3783

Review Details

• Review fromDAVID W

  Date: 06/14/2024

  1 star
  Having used Vitacost for over 10 years as well as having referred numerous others to Vitacost, Vitacost order fulfillment, communications and support have substantially declined over the past 2- 3 years alone.Most recently, an overcharge of $0.28 (28 cents) on a small order (compared to previous much larger orders) was made by Vitacost. Printed receipts, email confirmations and more all reflected and confirmed the original credit card charge, later adjusted higher by Vitacost AFTER those Vitacost receipts were generated and saved. Vitacost contends those receipts are not confirmations! The costs are itemized on the RECEIPTS adding up to the lower amount, prior to Vitacost arbitrarily changing the order to a higher amount.Sure this is only "cents" ($0.28 or 28 cents) but according to ********'s new S.O.P., T&Cs, Vitacost could then, hypothetically, charge $400 for a $200 at their discretion since apparently Vitacost does not acknowledge receipts generated by their OP system. Trust means a great, a HUGE deal to consumers especially in this increasing e-commerce retail society. Since Vitacost can no longer be trusted to comply with their own printed orders, we'll just pay the slightly higher costs of shopping a huge selection of stores in this area (healthful food/"healthfood" stores, grocery stores with high quality products, etc).As others have commented here and elsewhere, don't expect customer satisfaction from Vitacost should THEY cause an error.

• Review fromMichael H

  Date: 01/27/2024

  1 star
  Received a shipment that was short one item. Called customer service who informed me that I was wrong that they had the invoice to prove it. When i originally got an estimate on the order there was two B12 and then they sent me a 20% off coupon but only sent me one B12. I got no satisfaction from the customer service person. Very dissatisfied with the company the way I was treated,

• Review fromAmanda H

  Date: 11/30/2023

  1 star
  I am a massage therapist, and I tried to order some oils for my practice. I received a purchase confirmation and a couple days later, a shipping confirmation. I was supposed to receive my items on Monday, however I am aware that there can be shipping delays. Today is Thursday and I decided to look up the tracking to see why I haven't received my package yet. They erased the transaction from my account and it I am no longer able to check the tracking or have any interaction with my account regarding my purchase. I checked my credit card statement and although they erased my order, they kept the money. I tried twice to open a chat on their website and both times, the chat was ended before any interaction was made. So not only did they cancel my order and keep the money, but they won't even communicate with me about it. I have disputed the charge with my credit card company and will never be ordering from this business again. I do not order from companies that try to steal from me.

• Review fromNatalie A

  Date: 10/22/2023

  5 stars
  I am a loyal customer. Vitacost has a wide assortment of products I enjoy (and like to try out). Many specials encourage me to shop regularly. Pricing is comparable to or better than what I can find locally. I did try Thrive Market this past year and I do not recommend (VERY difficult to cancel membership; most products offered were either junk health food or full of unpleasant chemicals).

• Review fromleila r

  Date: 10/10/2023

  2 stars
  The box that the order was shipped in was poorly packed. I had ordered Tea bags. The tea bag box was open. This was different from all other shipments that I had previously received. Disappointing

• Review fromElizabeth C

  Date: 10/09/2023

  5 stars
  I have been a loyal customer for many years and am 100% satisfied with variety of products, prices, sales and timely deliveries. Any issues that I have encountered have been handled to my satisfaction in a timely manner. Very courteous and professional customer service.

• Review fromElaine H

  Date: 10/09/2023

  1 star
  Vitacost needs to either stop shipping to PO Boxes or wise up and use USPS instead of FedEx. It is horrible customer service to use FedEx for an order going to a Post office. Shipping takes forever and Vitacost won't do anything about it. As of 10/9/23 I have been waiting on an order that I placed on 9/22/23. Yes, almost 2 1/2 weeks to ship from KY to OK. Monday, 9/25/23 8:29 PM Arrived at FedEx INDEPENDENCE, KY Tuesday, 9/26/23 4:55 AM Departed INDEPENDENCE, KY 8:37 AM Arrived at INDIANAPOLIS, IN Wed 9/27/23 3:40 PM Departed INDIANAPOLIS, IN Saturday, 9/30/23 3:11 PM Arrived at HUTCHINS, TX Sunday, 10/1/23 6:33 AM Departed HUTCHINS, TX Monday, 10/2/23 4:27 AM Arrived at FEDEX SMARTPOST DALLAS, TX Friday, 10/6/23 9:51 AM Departed FedEx location FEDEX SMARTPOST DALLAS, TX 11:01 AM Shipment information sent to U.S. Postal Service Monday 10/9/23 Customer still waiting in Oklahoma for the order to arrive
  

• Review fromElizabeth S

  Date: 10/09/2023

  5 stars
  My order came in three boxes and all three boxes arrived at the same time. The glass jars were wrapped in sturdy plastic 'cylinders' which prevented breakage of the glass and the plastic lids. The confirmation order stated my products would arrive in 3 to 5 days and they were received inside of three days. Vitacost is a great company to do business with and is highly recommended. Many thanks always to the Vitacost Team for all you do.

• Review fromJerry M

  Date: 10/07/2023

  5 stars
  Great product and price, fast shipping!! Highly recommended Red Yeast Rice supplement!

• Review fromLisa H

  Date: 10/07/2023

  5 stars
  Everything was fine and shipped well; also fast shipping. Been shopping here occasionally for years.Thanks Vitacost!