Business ProfileforVitacost.com, Inc.

I been getting a few complaints about how Vitacost have been handling concerns about specific carriers that they utilize in their shipping **** specifically the company Veho. There were women that said that a male subject was urinating next to her place while her small children were around. Another how the carriers employee just threw there package up to there second floor patio rather than take it upstairs and another just trying to enter an apartment to drop a large package for a customer because they thought the customer wanted that but they actually they wanted set outside there place. But the purpose of this complaint also centers also on the supervisors or ecommerce managers which i will list larer that are not refunding the customers for packages not received marked delivered or refused that were sent out with this carrier. There are ways for consumers to not have to deal with the frustration of some of the outsourced help customer service help along with some of the kroger operational managers that are more concerned about taking a dictator approach about not refunding the customer rather than allow the consumer the voice to explain diplomatically what transpired rather than result we seem so far. What I want the public to know since I handle consumer law is to offer my advice and if representation if needed FREE of charge to anyone I'm the US. Also if enough people do see this I would be glad to form a class action against krogers and vitacost. But more importantly i will tell you how to get your money back with your credit or debit card used when they refuse to refund you. There is a difference between a credit dispute or asking your bank to do a charge back to the merchant which will add fees up to a $100 towards the merchant and if vitacost reaches there threshold of just 1% consumer charge backs then the fees are on the high side and then they get investigated which will fall back on there operational managers for not refunding the consumers