Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over term of membership the physical included with subscription was never provided although scheduled was canceled by provider when I took day off from work and went to have it performed. Only thing they did was draw blood and did not provide results. Upon complaint they did not cancel membership or provide any refund for lack of services.

  Business Response

  Date: 08/14/2024

  Thank you for sharing your concern with us.  MDVIP values your feedback and have reached out to discuss further.  Please follow up to the voicemail message left or contact ****** services Mon - Fri 8am -5pm EST **************.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled membership and was advised would be cancelled as of next quarterly billing date since membership could be cancelled at anytime and I had paid the last quarterly bill. Spoke with two representatives that same day and both reiterated the same thing. I then received an invoice for over $1500. When I called MDVip to question this I was told that since I had a wellness exam done by my doctor I needed to pay for the remainder of the year or they will come after me for the money. I advised this was never disclosed when I called to cancel by either of their representatives and was told I should have known since is in their contract. Why would this have not been advised when canceling if this was the case? I was even given a date the cancellation was effective as of. They did say the membership is cancelled but still have to pay for 9 more months but cannot actually use the membership. How is this not fraud?Prior to canceling I had called to find out what needed to be done to cancel and was told just to call prior to next billing date and have automatic payments turned off and they would cancel. Again, there were to caveats to being able to cancel. This is unacceptable and others need to be aware of the fraud this company is attempting to commit. Their untrained, unprofessional and incompetent representatives perpetuate the fraud by ensuring you do not receive information that is critical to your involvement with this company and putting their customers in a financial bind due to their lack of transparency.

  Business Response

  Date: 08/08/2024

  Thank you for sharing your feedback with us.  We apologize for any misunderstanding pertaining to the cancellation policy.  Please review your signed MDVIP agreement which describes the details pertaining to refunds. Keep in mind you have the option to reinstate your membership.  Please contact Membership with any further questions or concerns Mon Fri 8am 5pm EST **************.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22103919
  
  I am rejecting this response because:

  It fails to address any of the issues expressed and reinforces their lack of transparency and customer service  

  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 08/21/2024

  To Whom it May Concern,

  This complaint has been resolved.  The members physician authorized a check refund on 8/8 which will take 2-3 weeks for receipt.  No further action should be required on this complaint. 

  Thank you, 

  Business Response

  Date: 09/09/2024

  Per your membership record it appears your concern has been addressed and resolved.  Thank you for your patience in this matter and if my statement is incorrect please follow up with *************** Mon - Fri 8am -8pm EST ************** with any additional questions or concerns.  

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an existing MDVIP patient. I recently moved from ***** to *******, and on July 23 had a meet and greet with a doctor here. I contacted MDVIP that day to transfer my membership from my doctor in ***** to the new doctor in *******. The next day they called me, took payment information, and confirmed that the process is complete. Today (July 25) my new doctor still cannot see that I am a registered patient. I called MDVIP, and they confirmed that I have paid. However, they said that I have to wait for the paperwork to process. They cannot give an estimate on when that will be complete. To be clear, my complaint is with MDVIP rather than either doctor involved. I have paid money for a service I am not receiving, and I cannot talk to my own doctor to get legally valid prescriptions in my new state. This is an electronic records transfer within the same company, and there is simply no reason for that.

  Business Response

  Date: 08/08/2024

  Thank you for taking the time to share this experience with us.  Details like these are important to us so we know what we can do to make it better next time.  If you have any additional suggestions for how we can improve your experience, please dont hesitate to reach out to us Mon Fri 8am 8pm EST **************.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with MDVIP foe over 10 years and have not had any issues because i had a wonderful doctor. The problem started because my doctor decided to retire. I called to let mdvip know that i stop my mdvip membership my doctors last day only to be told by the rep that it was not possible. A manager called the next day to apologize and stated i could pay for the remainder of my membership until my doctors retirement. A couple of weeks later i get a bill for the entire amount. I call again to be told thats a mistake and disregard the bill. A couple of weeks later i get a phone call where a rep asked me to pay the remainder of my balance. I again explain i am paid in full And no linger with the be contacted. She agreed that i did in fact pay in full and agreed to not contact me. In the past month i have received several statements to pay off my balance. This company is either the most incompetent run company or a complete fraud who tries to take advantage of the elderly.

  Business Response

  Date: 07/03/2024

  Thank you for sharing your concern with us.  We always strive to provide excellent service to our customers and your feedback allows us an opportunity to create process improvements. After reviewing your account, I see the matter was resolved with a membership representative.  ****** care is available Mon - Fri 8am to 8pm on ************** should you have additional concerns. 

  Customer Answer

  Date: 07/04/2024

   
  Complaint: 21929512
  
  I am rejecting this response because: the reps state my account is closed however I still receive statements that I owe money.  I would be satisfied with a statement that I have 0 balance. The business response is a lie as nothing has been resolved.
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/10/2024

  MDVIP representatives have communicated to you that your balance is zero and to disregard any statements you may receive.  Your account has been updated to receive no further calls or mailings.  Any notice that you received was likely generated prior to this recent update.  Per your account detail a confirmation email was sent to you after the last phone communication with Membership.  These steps should resolve your concerns,if further assistance is needed, please contact Membership Mon - Fri from 8am -8pm EST **************.  Thank you

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21929512
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/11/2024

  ***Response From Consumer***
  

   

  I reject MDVIPs response because I have been told for months that my account is paid in full yet I have received statement and phone calls as early as 2 weeks ago requesting I pay off my balance. How long does it take to update mdvips records? Months? Years? If my balance is 0, my account statement balance should reflect that. If I had been on direct deposit, mdvip would have withdrawn that amount. Which leads me to believe mdvip is either incompetent or fraudulent. Ignore the statement balance is not a proper response. Update the statement to reflect the correct balance which is 0.

  
  

  Business Response

  Date: 07/12/2024

  To whom it may concern, 

  At this time MDVIP has covered all basis with the member.  Her membership has been cancelled for some time now.  Upon cancellation the member was told she might receive another invoice reflecting a balance and to disregard. We have emailed her confirmation of cancellation and 0 balance.  There is nothing more to do on the member's account.  We are opting to send no further replies as the matter is resolved and hoping it will not reflect badly. 

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dr is going to MDVIP. Her name is ****** *************************** MD out of ******,***I received a recorded voicemail message from her months ago about her going to MDVIP, so I called the number to see what it was. After learning that it's $1930/year just to keep her as my PCP, I said no. She's not a good Dr ******* Well, I keep getting recorded messages and calls about following her to this MDVIP. I told an actual person from MDVIP, that I was not interested and to quit calling and sending me things in the mail. Today I received yet another letter and brochure from **************** I want them to stop. I have never been harassed like this by a Dr before. Isn't it illegal somehow?

  Business Response

  Date: 06/05/2024

  Thank you for sharing your concern.  After reviewing your account, it reflects mailing and calls have been turned off.  Moving forward you will not receive any further contact regarding this matter.  If you have further questions, please contact ****** Services on ************** Mon - Fri 8am -5pm Est.

   

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a member of the MDVIP service for a couple of years and recently after losing my job. I Tried to cancel my service. I was informed that I could not cancel my service until I made a final payment which I did not have other than to put it on a credit card Approximately three months ago On 516 2004 I received a renewal notice for $900 on top of a 30 day late statement for $450. As I said, I have tried to cancel them on the phone. I am not seeing ************** anymore. I havent seen him in several months and there is nothing in their contract literature that says that if you dont owe the next of the quarterly payments and have not seen the doctor you cannot cancel. They are trying to make it difficult or impossible to cancel their service and **** will continue to stack up and affect the good credit that I have.Im not the only one who filed such a complaint I believe but could definitely use some help with this before it gets out of control with billing after billing that I do not wish to renew. *** told him that also.

  Business Response

  Date: 06/04/2024

  Hello, 

  This complaint has been resolved directly with the customer, the balance has been cancelled per physician approval. The member requested cancellation on 5/29 however he was outside of the terms of his agreement to cancel due to completing his Annual Wellness Program.  For this reason any remaining balance become due.  Our physician affiliates may waive the terms at their discretion which the physician approved prior to this BBB complaint. I'm guessing the member was not aware we reached out to the physician to inquire if he would authorize cancellation due to financial hardship.   Is it possible to remove this complaint?

   

  Thank you, 

  Business Response

  Date: 06/19/2024

  Hello, 

  I wrote a message here on 6/4 advising that the issue was resolved directly with the member.  Please let me know if you need anything further on this complaint. 

  Thank you, 

  Business Response

  Date: 06/24/2024

  This issue was resolved directly with customer.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous employer had engaged MDVIP for a "membership". When my employment ended, the membership was evidently cancelled. No one informed me of this and then when I needed to seek medical treatment, my primary care doctor could not see me because of his "contract" with MDVIP. To go see another a different provider requires a release from he primary doctor and additional steps. I had no knowledge of this, so now that I need medical care I either have to succumb to the extortion of paying MDVIP for a "membership" or delay medical treatment. This is a highly unethical, unregulated business that is now delaying medical treatment. They also have misrepresented that they attempted to contact me and provided further misrepresentations that my doctor had called me.

  Business Response

  Date: 05/28/2024

  Thank you for sharing your concern with us.  After reviewing your customer account, it was verified that you were receiving membership benefits via your employer.  However, once employment ended so did your membership.  Typically, your employer would advise of the effective date your employee benefit would end.  I am very sorry for the confusion. ****** Services is available to assist you Mon-Fri from 8am-8pm EST ************.

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21755669
  
  I am rejecting this response because:

  MDVIP should have notified me and offered a continuation of the membership.  Your representatives said it was the doctor's ****** responsibility.  They say it is yours, now you are saying it is the employers.  MDVIP is the one providing the service.  

  
  Sincerely,
  
  ******* Deer

  Business Response

  Date: 06/06/2024

  MDVIP understands your frustration in this situation.  However, your membership was a benefit tied to your employer. Therefore, when your employment ended as did the membership.  When speaking with the practice, the option of continuing your membership was offered and declined.  MDVIP welcomes you in the event you decide to you would like to rejoin.  Please contact ****** Services with any questions or concerns on ************** Mon - Fri 8am-5pm EST.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With great disappointment and frustration, I am submitting this complaint with MDVIP. My husband and I have been enrolled with MDVIP for almost two years. We felt that we had finally found reliable, competent, available health care with a physician in ********, ** who was with MDVIP. My husband was seen by this physician in July of 2023 with complaints of significant acid reflux and unexplained weight loss of 25#. She ordered antacids and an ultrasound of the abdomen. When the results were negative she assured us it was nothing serious and many senior citizens have gut problems. She said that since he had an appointment with a gastroenterologist in a few months he would have further testing. More antacids were recommended. Weight loss contiinued.She did not try to expedite his appointment with the gastroenterologist although she said she knew him well and mentioned him by his first name. His appointment with the gastroenterologist was two weeks before we left NM for our winter home in **. The endoscopy and colonoscopy results were neg. except for gastric irritation and he was told to continue on antacids.When we got to Fl. I contacted the doctor as he was feeling worse and her response was it was a new problem and to go to the ** or find a gastroenterologist. I reminded her that these symptoms were not new. I knew no gastroenterologist in ** so I suggested he might see an MDVIP physician in the area. She said that was a great idea. She never offered to help. Since it was impossible to make an appointment on my own, I had to ask for help from a family member in **, who was a physician and he contacted a colleague who was a surgeon who saw him.By now, it was December, and we learned he has stage 3 PANCREATIC CANC**. He is getting chemo. We have NEV** been contacted by our physician to see how he is doing. We want to cancel our membership. In January my husband contacted MDVIP and was told we would be turned into collection if we didnt pay the full year.

  Business Response

  Date: 04/26/2024

  Hello,

   I'd like to request an extension on this complaint as we have not been able to reach the member?

   

  Thank you,

  Business Response

  Date: 04/29/2024

  Thank you for contacting MDVIP.  Please know your concern is very important to us, however MDVIP is not privy to patient records,nor manage the physicians practice.  It may be best your concern is brought to the attention of your physician.  ****** Services is available Mon - Friday from 8am -8pm EST on ************** to answer any questions pertaining to your Wellness Program.  I wish you the best possible outcome for your husbands medical needs.

  Customer Answer

  Date: 05/02/2024

   
  Complaint: 21597770
  
  I am rejecting this response because: I am requesting that our membership be cancelled as of January 2023. We want the money we paid to be refunded from January  2023 to the present. That amounts to $1400. I wouldnt have had to file this complaint if you would have cancelled our membership in Jan when my husband called. He was told if he didnt continue to pay we would be turned into collection. We WANT OUR MEMBERSHIP CANCELLED WITH A REFUND OF THE HE AMOUNT LISTED ABOVE.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/06/2024

  MDVIP understands your request however it is outside of your signed agreement.  Please review your MDVIP agreement pertaining to cancellation after services are received.  If you have any questions or would like a copy of your agreement please contact ****** Services at ************** Mon - Fri 8am -8pm EST.  ******ship will also assist you further with your cancellation within the terms of your agreement. 

  Customer Answer

  Date: 05/12/2024

   
  Complaint: 21597770
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/13/2024

  You have not received my response because after looking at MDVIPs response I sat down to hand write a response. When I went back to write my response the email was no longer there. I searched, junk mail, spam, deleted etc. 

  I am not satisfied with their response. I looked back at the paperwork we got when we sign up and did not see that we had to keep this type of insurance/program regardless if we were not happy with it. 
  AT THIS POINT I just want to end any association with this company. We no longer live in **********, as we have relocated to ** so my husband can get the best care possible. We have no intention of returning to the state. 
  I am just asking that we receive anymore bills. We are already under great stress with my husbands metastatic cancer and cannot spend my energy doing anything other than dealing with my husbands illness.

  if MDVIP WILL NOT AGREE TO SEVER OUR RELATIONSHIP, I will then focus my efforts on informing MDVIP deceptive marketing and practices. I surely want to prevent anyone else from making the mistake I made. I will use the internet, social media, and local TV, medical/legal circles I am involved in to get the word out. 
  from what I have viewed on BBB website many people share my opinion. 
  ***********************
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January **** As member of MDVip our memberships were coming due in January. Our dr died on Jan 2, ****. He was 2 doors down from house we owned in ********. We told them to cancel our 3 memberships and refund my husbands **** membership money paid early just before dr died. We forbid them from sending our records to different dr under privacy and hippa and instead send our records to us to hand carry to a new dr. **** claimed to cancel membership and refund my husbands money. We are still being billed and they keep calling for their money. We called them and membership still isnt cancelled. We want them to cancel all 3 memberships. Send confirmation, and refund money my husband payed early.

  Business Response

  Date: 01/31/2024

  Thank you for sharing your concern with us.  We apologize for any confusion; we acknowledge there was an opportunity in the communication and process of the cancellation & refund. At the time of the request two of your customer accounts were cancelled and the refund was initiated.  However, the third one was not.  Our membership team will reach out to facilitate this request.  We appreciate your understanding, and we hope to serve you again.  If you have any additional questions or concerns you may reach Membership Mon - Fri from 8am - 8pm Est on **************.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2023, I called MDVIP to cancel my membership. I was told I was to receive 2 months credit refund. And the cancelation was immediate. I would receive an e-mail by 1/10/24 confirming this.On 1/8/2024, while in the hospital, I received a call from MDVIP.The representative told me:no refund membership could not be canceled until 9/20/2024 I would be billed further.I told the representative I would not pay any further charges from them and repeated what I was told previously by the MDVIP representative.I cancelled MDVIP because I fired the *** i had. She ignored my symptoms that led to unnecessary suffering for weeks.I have ovarian cancer. It was diagnosed in the hospital.

  Business Response

  Date: 01/29/2024

  Our Legal Team is handling this complaint and should provide you with a direct response soon.  Thank you 

  Business Response

  Date: 02/06/2024

  To Whom It May Concern:

  MDVIP has fully resolved the complaint directly with *********************************. Please let me know if anything more is needed to close this complaint. 

  Thank you,