Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MDVIP - Charged my credit card for my subscription. They told my Doctor that I didn't pay for their services and thus I was denied my medication for high blood pressure. After speaking with them for over a month - they said the charges were posted to another's account and they told me to speak with the credit card company. In speaking with the credit card company- the charges were too long ago for them to contest. They would not allocate the charges to the correct account. Effectively stealing ******* dollars from me. They have refused to do anything to help.

  Business Response

  Date: 06/12/2025

  To Whom It May Concern:
  
  Please be advised that we are currently attempting to contact the member directly to further discuss his concerns. Based on our review, the information he has provided does not reflect the full context of the situation.
  
  Due to ***** regulations, we were unable to disclose to the member that a second account had been billed to his primary **************** (Amex) account. Mr. ********* provided a credit card statement showing that the individual in question was listed as an authorized user on the account. This is the account from which he has been unable to secure a refund, as too much time has passed.
  
  At this time, we have removed the autopay option from the secondary partys account. Mr. ********* will need to dispute any charges he does not recognize or agree with directly through *****************
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed MDVIP upon my fourth quarter payment this would be the last as I met my 4 quarter yearly obligations.They keep sending me bills and I have proof of transactions of which the last two were checks.

  Business Response

  Date: 05/13/2025

  Thank you for bringing your concern to MDVIP's attention.  At this time your member account does not reflect a written or verbal cancellation request.  Please contact our *************** team Monday - Friday 8am -8pm EST on ************** to assist you further.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23283319
  
  I am rejecting this response because:
  They continue to contact me and claim that they were not informed that I met my contract obligations and will not renew as I found a moderate holistic minded Dr.I work in aerospace my phone usually has to be turned off.On two occasions I called during lunch break and did not have the time to waste on hold in queue.

  What I wish is GO AWAY!
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/14/2025

  To Whom it May Concern :

  I have reached out to the member via email to advise his account has been cancelled and balance waived.  It seems there was some confusion in regards to his membership  which auto renew every year. Please let me know if you need anything further. 

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The confusion was on their part as I sent them photocopies of mu last payment with correspondence i sent stating this is my last payment by obligation.Also three other bills sent which my obligations were met and am ************* they stated to me in a private email it was their **** mis communication which they intend to fix.That was the so called ************ grateful to both BBB and the other party for getting this resolved
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 25, 2025 In the case of MDVIP, our contract was terminated due to the cited hazardous violation of confidentiality. The medical staff made false statements to my office regarding the employment of the physician. The physician **** *******, and another MDVIP physician therapist, approached me in March 2017. Regarding my return to ****** with bittersweet feelings of sadness for the late years of my grandfathers, I sought to find the physician decent. The first time I met with the physician E, he has his fellow MDVIP therapist with him, she harbored delight in the presence of a patient to interrupt by a set up on his supposed AIDS. Empty replies met the two until I watched sexual misconduct occur in light of a former patient suicide. Due diligence by the law office of eyewitness and victim Miss. ***** (self) did discern **** ******* will be tried for the following offense of Capital ************** Murder is constituted for the following reasons:1. Killing more than one person.2. Killing a witness to prevent their testimony.LMH Physicans, Nurse Assistant ******* ***, DeMarchewill be called to testify in a trial hearing to bring justice for those who died unlawfully under his command. May it be kept by the court, the laden rationalizations of homosexual ******, a Kansas criminal offense, to justify the killing offense witnessed by Miss. ***** (self). Adulterous behavior abruptly caused unnatural feelings for homicide for a man over a prolonged length of time.Sender: ****** L CasadSent from my ****** iPhone He first assaulted my mother and I in our Kitchen at Presbyterian manner. He referenced immediately scared rebuttals to his snarky tantrums out of context of his colored contacts which cause considerable confusion and mistrust in my home.

  Business Response

  Date: 03/28/2025

  Thank you for bringing your concern to our attention. Our records indicate in February 2021 your membership was cancelled and a prorated refund, per your signed member agreement was issued.  At this time MDVIP considers the matter to be resolved. Please reach out to *************** on ************** Mon - Fri 8am - 8pm EST should you have any further questions. 

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Full Refund of $366.67 due from cancelation of MDVIP on 02/03/2025 To whom it may concern:On late Friday, 01/31/2025, I received a letter in the mail dated 01/28/2025, which I originally thought came from my doctor, but came from MDVIP. MDVIP fraudulently impersonated my doctor in the letter. I was very heartbroken upon reading the letter because I thought I was losing my doctor but it wasnt true. This company was attempting to automatically transfer my membership to another doctor in their network. However, on the first available opportunity on Monday, 02/03/2025 I called and let MDVIP know I was canceling the service. I also relayed to the customer service representative that my credit card had been lost, and I had not updated the new credit card information with them and had no plans to as I was canceling the service. I was told by the nice customer service support representative that I would receive $366.67 via a check in the mail and she confirmed my address for the mail. She said it would take 7-10 business days, but may take a little longer with my specific situation. Today, its Tuesday 02/25/2025. I called MDVIP and I spoke with ******. Now, they are quoting a lesser refund amount of $183 which is equivalent to one month of service, and stating that refunds for my doctor go out on 02/027/2025, but the previous representative approved me for the full 2 months at $366.67. The reason for this complaint is because ****** promised to call me back in a decent amount of time today before close of business to rectify my established refund amount of $366.67 which she did not. I am seeking the full $366.67 in the refunded amount, and I am not willing to accept anything less. I want this resolved as soon as possible. Thank you!Sincerely,******* *****

  Customer Answer

  Date: 02/26/2025

  Update on 02/26/2025

  Greetings:

  Today, Wednesday 02/26/2025 I received a voicemail from **** of MDVIP stating that my case had been rectified and that I would be receiving a refund  amount of $366.67 as originally stated on 02/03/2025. I returned the call to MDVIP to let their customer service support representative know that I was satisfied with the outcome. As a result, we can close this case. Thanks.

  Sincerely,

  Olympia Dumas 

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a representative named *** with MD VIP at ************ this morning. I have a collection notice for a past due balance of $450.00 and a renewal balance of another $450.00 for a total due of $900. I advised her I want to cancel the membership. However, she advised me I still owe for the full $900 in order to "reinstate" my account.I advised her I DO NOT WANT TO REINSTATE MY ACCOUNT. I asked her when my account was cancelled, and she advised me it was cancelled on October 1, 2024. I asked her if my account was cancelled on October 1, 2024, then why did they continue to bill me for another membership term with a renewal fee due on January 2, 2025? She said they wait 60 days, then another 15 days before cancelling my membership and discontinuing the billing. I advised her she literally just told me my membership had been cancelled on October 1, 2024, so they should not have continued billing me. Even by her explanation, I still shouldn't have been charged a renewal fee. I asked her again, since I am cancelling my membership, are they billing me $450 or $900, and she said $900. I advised her again, it is unfair to bill me another $450.00 for a renewal fee when I'm not renewing the service. I advised her I agree I owe the $450 but not $900. I told her to cancel the membership and DO NOT BILL ME AGAIN. I also informed her I would be filing a complaint, as this is a deceptive and abusive practice. *** said she would note the account.

  Business Response

  Date: 01/17/2025

  Thank you for bringing your concerns to our attention. We apologize for any confusion as that was not our intent. We value your feedback and will use this experience to continue improving our service. Feel free to reach out if you have other questions or concerns. *************** is available Mon - Fria 8am - 8pm Est. ************.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Negative Experience with ****************************** *****, DO.We were referred to MDVIP by a friend who has also left the service. MDVIP doctors often fail to comply with insurance rules, prioritizing their own practices over patient care/billing properly.The doctor we selected, ***** *****, DO,initially made grand promises about her quality of care. I gave my insurance card to ********* failed to disclose that she was not contracted with my insurance and her credentials were not accepted by ***, she is not recognized. ***** had referred me to ************ and Vascular.Another problem, this provider also did not take my insurance but I only discovered all of this after receiving a staggering $14,****** became apparent that any referrals from a doctor not recognized by insurance would be invalid, resulting in denied claims.Addis would not help.I contacted MDVIP on 12/ 17/24, to address the issue. *****, assured me that ******,Mgr Patient Services,would return my call, but as of January 6, 2025, I have not received a response. On 12/19, I contacted Leia,from MDVIP she informed me that my account had been discharged, canceled, and refunded. I asked for a person in charge to contact me, they have not.While MDVIP refunded $258, I had paid $775 to join the ********** advice or assistance was offered to address the $14,965 invoice caused by their referred doctor.MDVIP markets itself as a service that connects patients with competent physicians for a substantial fee. However, the service is only as reliable as the doctors it recommends. In my case, both MDVIP and ***** failed to meet basic professional standards, leaving me with unnecessary financial debt due to their negligence.Patients need clear protections and rules to avoid such outcomes. I trusted that I was receiving quality care, but instead, I was misled and am now burdened with significant expenses. MDVIP and ***** must be held accountable for their poor guidance, lack of transparency, and the resulting financial harm

  Business Response

  Date: 01/20/2025

  Thank you for taking the time to bring this issue to our attention.  We understand how frustrating this experience is for you.  Please keep in mind physicians are not required to ensure the referred physician accepts the patients insurance.  However, details like these are vitally important to us so we know what we can do to improve our service for you.  We apologize for any misunderstandings but think its best to communicate these concerns with the specialist office.  

  Customer Answer

  Date: 02/03/2025

   Thank you for the response, but you have neglected to address my request. MDVIP and Ms. ***** failed to disclose insurance ineligibility, leading
  to an invalid referral and a $14,965 bill. Despite repeated contact, no assistance was provided. I request a full refund for this failed service
  $517.00.

  Business Response

  Date: 02/21/2025

  To Whom it May Concern:

  MDVIP has reached out to the member to discuss his refund request.  Once contact is made we will update the BBB complaint. 

  Thank you, 

  Business Response

  Date: 03/07/2025

  To Whom it May Concern:

  MDVIP is currently working directly with the member to resolve his refund request. Once completed we will make a final response to the complaint

  Thank you, 

  Business Response

  Date: 03/11/2025

  To Whom it May Concern:

  MDVIP has offered the remaining refund of $517.00  which  Mr. ********** declined.  He has opted to take legal steps to remedy his concerns.  At this time we have done what we consider fair in this situation.  

  The member was told by the physician to double check coverage before following though with appointments. 

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec.19,2024 I contacted MDVIP by phone to cancel my membership. Was told by *** that I was owed a refund of $300.00 and that would be refunded to my credit card on Dec.27, 2024. It was not refunded and DOES NOT Show up as being refunded.. I have made dispute with ****** about this and will also be contacting the Attorney General Consumer Affairs about this matter. MDVIP can write all day long that they have refunded but they have NOT!! They need to refund my credit card for $300. now. I can no longer access my acct. so I do not have the acct. number.

  Business Response

  Date: 12/30/2024

  Thank you sharing your concern with us.  Please keep in mind processing times varies from bank to bank.  Our representative quoted you 12/27 however the refund cleared your bank on 12/30.  Please reach out to *************** Mon - Fri from 8am - 8pm Est on ************** should you have any further concerns. (these times may be impacted by the holiday this week) 

   

   

   

   

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole purpose of being a MD VIP member is to have access to a doctor 24/7 regardless when. I was visiting family in ******* when I started experiencing backspasms late at night. Since the local pharmacy was closed until 9:00am I waited until 9:45am to call my MD VIP Doctor. After 3 attempts and over an hour absolutely no return calls. It's situations like this that shows MD VIP is about making money and not VIP patient care. Lastly, MD VIP does NOT have a *************************************************************************** a reasonable time.

  Business Response

  Date: 12/04/2024

  Thank you for speaking with me offline.  Again I want to apologize for the delay in service as this is not the standard practice.  If you have any further questions or concerns regarding this matter please contact *************** Monday - Friday 8AM - 8PM EST **************.

  Customer Answer

  Date: 12/19/2024

  The issue with the businesses response to my complaint is that they do NOT take any responsibility for what happened. As a MDVIP customer, I should be able to contact ************************* hours a day, in the event I do not get a response from my doctor or the doctor on duty. Unfortunately MDVIP is only open during normal banker hours. We are paying MDVIP for their VIP services not the individual doctor, therfore MDVIP does NOT stand behind their services they promote. If they did, they would have 24 hour service available to call when your MDVIP doctor does not response within 15 - 20 minutes. In my case, I had to make 4 phone calls and 90 minutes went by before I got a phone call back. With the type of customer service you get from ********************** corporate office, I would NOT recommend them. Find another company who's willing to have a 24 hour call center available when you're MDVIP doctor doesn't respond within a ***** minutes. MDVIP corporate office is NOT accepting responsibility for what happened to me. Shame on you. 

  Business Response

  Date: 01/09/2025

  Thank you for sharing your honest feedback and suggestions. We apologize for not meeting your expectations in this situation and will review options to prevent this from occurring in the future. Should you have additional questions or concerns our *************** team is available Mon -Fri from 8am - 8pm EST **************.
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business makes it extremely difficult to cancel. Upon attempting to call and email and either getting vague, rude, or even no response at all, I think I was finally able to cancel today 10/28, but was told since I paid in 4 installments next being owed 12/28 that my membership wouldnt cancel until 11/27. I never even signed the agreement, because there was an issue with that. I even called to explain it wouldnt let me sign and was told that since I paid that it didnt matter if I even signed it. Ive been trying to cancel this service for over a month. And Im being charged for an additional month I wont use. I dont understand how this is ethical.

  Business Response

  Date: 10/30/2024

  Thank you for sharing your concern with us.  MDVIP has taken steps to resolve this issue for you.  Please reach out to *************** Mon - Fri 8am-8pm on ************** to confirm this resolution is satisfactory for you.  We appreciate you choosing MDVIP and welcome you back in the event you need individualized personalized care. 

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family doctor dont accept my new medical insurance so i have to transfer to new family doctor then cancel MDVIP membership on 8/17/2024 $512.00 also got a email said effectively on 8/17/2024, but till now today 10/3/204 I dont received refund from MDVIP, today i called MDVIP the RP her name is HUSSAINA told it will not refund because this $512 paid on 8/17 was cover last December the wellness program. ( this program install 4 times payment total around $2400 a year, then staff said 8/17 paid it was cover last December!!!????)Its not make sense! And terrible customer service, talked to different staff have different answer, some said have to wait 6 to 8 weeks but today said no refund!Very bad experience, please be aware of this program if any family doctor ask you to join!Why you have to spent $2400/year to have this terrible experience?!

  Business Response

  Date: 10/08/2024

  Thank you for sharing your concerns with us.  We do apologize for any misunderstanding surrounding your cancellation request.  I've attached your membership agreement so you may reference the cancellation terms.  Feel free to contact Member Services  with any further concerns Mon - Fri 8am - 5pm EST. ************.

  Customer Answer

  Date: 10/08/2024

  MDVIP if don't want refund my membership fee just say it, no need to show me agreement its mean nothing that everyone who joined have to sign!

  First, you MDVIP do not get my point - on 8/17 i received a call from my family doctor mentioned they don't accept my new medical insurance so i have to transfer to new doctor office then I need to cancel MDVIP membership immediately. So on this situation what wrong with me?

  Second, you MDVIP staffs with different answers, some said i have to wait 6 to 8 weeks, and the last time your staff said it won't refund because the last one i paid in August ****************************************** December 2023. This is big joking i paid $2400/year and you MDVIP told me the reason not refund just because last payment $512 have to cover for last year wellness program use!

  There is only one i can accept is, MDVIP needs to refund $512 charged in August 2024 that because family doctor DR ******** *** dont accept my new insurance there is no reason I have to keep MDVIP membership .There is many way can solve this problem but MDVIP choose the wrong way to face customer, I am just asking why ********************** don't think I will be return customer for future? But like today what i received reply, I think MDVIP don't mind to lose any customers even i like this program before the thing happend.

  I will continue to tell anyone who around me about MDVIP, what's terrible refund processing.

   

   

   

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22375733
  
  I am rejecting this response because:

  MDVIP if don't want refund my membership fee just say it, no need to show me agreement its mean nothing that everyone who joined have to sign!

  First, you MDVIP do not get my point - on 8/17 i received a call from my family doctor mentioned they don't accept my new medical insurance so i have to transfer to new doctor office then I need to cancel MDVIP membership immediately. So on this situation what wrong with me?

  Second, you MDVIP staffs with different answers, some said i have to wait 6 to 8 weeks, and the last time your staff said it won't refund because the last one i paid in August ****************************************** December 2023. This is big joking i paid $2400/year and you MDVIP told me the reason not refund just because last payment $512 have to cover for last year wellness program use!

  There is only one i can accept is, MDVIP needs to refund $512 charged in August 2024 that because family doctor DR ******** *** dont accept my new insurance there is no reason I have to keep MDVIP membership .There is many way can solve this problem but MDVIP choose the wrong way to face customer, I am just asking why ********************** don't think I will be return customer for future? But like today what i received reply, I think MDVIP don't mind to lose any customers even i like this program before the thing happend.

  I will continue to tell anyone who around me about MDVIP, what's terrible refund processing.

  
  
  Sincerely,
  
  ***** **

  Business Response

  Date: 10/21/2024

  Hello, 

  MDVIP has spoken directly with the member and came to an agreement to resolve her concern.

  Thank you, 

  Business Response

  Date: 10/21/2024

  Hello, 

  MDVIP has spoken directly with the member and came to an agreement to resolve her concern.

  Thank you,

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22375733
  
  I am rejecting this response because: 10/17/2024 i received a call from MDVIP staff/ ******* (Phone # ************) she said after discuss with Dr ******** *** they made decision will refund me half of i paid, but so far I dont received any refund.  
  
  Sincerely,
  
  ***** **

  Business Response

  Date: 10/21/2024

  The customers refund is processing and will reflect within 3-7 business days to the **** on file where original payment was made. 

  Business Response

  Date: 10/21/2024

  The customers refund is processing and will reflect within 3-7 business days to the Amex on file where original payment was made.
  

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22375733
  
  I am rejecting this response because:

  Lets see how far MDVIP will refund money back to my credit card account!

  10/21 this Monday another person his name is *** from phone # ************ asked my AMEX credit card information and mentioned I will have my refund in 2 days.

  from 10/17 to today 10/23 MDVIP have two different staff talked to me and said i will get my refund soon, now I want to ask when i will receive my refund from MDVIP? I cant believed just refund needs to take one week and still no refund!

   

  You thought? 

   

  
  Sincerely,
  
  ***** **

  Customer Answer

  Date: 10/24/2024

  this picture shows 10/17/2024 received a call from MDVIP and i called back they promised will refund in 2 days, but never received refund!

  Customer Answer

  Date: 10/24/2024

  this picture shows 10/21 another call from MDVIP, this time he asked and verify my credit card information and promised will have refund in 2 days AGAIN - but i got nothing!!!!

   

   

  Business Response

  Date: 10/25/2024

  Hello, 

  The refund has been processed and should be reflected on the members account. At this time there is nothing more we can do.

  Thank you, 

  Business Response

  Date: 10/25/2024

  Hello, 

  The refund has been processed and should be reflected on the members account. At this time there is nothing more we can do.

  Thank you,