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          Aroma360, LLC has 1 locations, listed below.

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            Business ProfileforAroma360, LLC

            Essential Oils

            At-a-glance

            Customer Reviews

            4.48/5stars

            Average of 1,815 Customer Reviews

            Customer Complaints

            437 complaints closed in last 3 years

            224 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            12/28/2017
            Years in Business:
            9
            Business Started:
            10/14/2014
            Business Incorporated:
            10/14/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Hotelcollection.Com
            • Aroma360 Luxury Scenting
            Business Management
            • Kathy Murray, Company Contact
            Contact Information

            Principal

            • Ms. Rachel Tannenholz, President
            • Kathy Murray, Company Contact

            Customer Contact

            • Ms. Rachel Tannenholz, President
            • Kathy Murray, Company Contact
            Additional Contact Information

            Fax Numbers

            • (561) 634-3444
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            437 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/05/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            I recently received a replacement rose gold Fly diffuser unit that as part of a defective unit exchange. However the unit lights turn on, however, the motor to the replacement unit does not run at all to diffuse the fragrance. I contacted Aroma360 and spoke with a rep from their technical support and was told I would receive a shipping label to ship the product. He further advised that once they receive the product they would test the unit to see if it worked or if they needed to replace it. Why would I need to wait for testing of the unit, they should replace the unit with no questions asked. I paid ****** for this rose gold Fly unit and both so far have been duds. I have not received the shipping label that should be emailed to me and should not be punished by waiting for testing of a faulty device. The unit I had before this melted and I feel would have caught fire. I have another unit that turns on fine and works paired with the remote so I know the remote functions properly. They are not testing these units in quality control and I want this unit replaced with one that works and not something that will start a fire or not work at all out of the box.
            Read More

            Customer Reviews

            1,815 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rachelle M

            03/18/2024

            Edith U from Aroma 360 was super helpful. She updated my next order and sent me a confirmation all within minutes. Exceptional customer service! Thank you, Edith!

            Local BBB

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