Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 Star Reviews was to market my law firm on ******. They overcharged me - I questioned the performance and the costs. They continued to charge me and tell me that they were providing services. My site was not performing. I kept questioning the lack of business being ***** to my business. I continued to have issues. The told me I had rankings and I did not have the rankings they told me I had. When I pushed cancelling they told me they were going to destroy my rankings. Then they sent me emails stating that they were going to destroy my online presence. They charged my **************** without my permission. I was forced to contact **************** to stop them from charging me for services they were not providing.

  Business Response

  Date: 11/05/2024

  November 5, 2024
  Complaint  # ********
  **** ******
  
  
  **** ****** filed a complaint on 11/4/24 that contains false and mis leading statements. We will provide documentation proving that.
  
  **** ****** has been our client since 6/3/2020 a period of 4 years and 4 months.
  She paid us every month for numerous services including:
  
  Web site Hosting and Maintenance and Optimization
  5 Star online reputation service
  ****** Panel Optimization
  Posts to her ****** profile and SEO on ****** search
  ****** AdWords Campaign
  Goole Money Words Campaign
  Mediation.com advertising profile
  
  During this period of paying us for over 4 years she never complained about services not rendered as agreed or not as advertised.  (page 1-6)
  On 10/9/23 she asked us to provide information on her services and what she was paying us. (Page 7)
  In April 2024 she asked us for a proposal to expand her web site and on line presence thru our associate **** ****** of ************ (Page 8-10)
  On 4/24/24 she informed us she wanted to go in another direction to save money. (Page 11)*** Rough the Sales Manager replied to her on 4/29/24 and she asked to recommend someone who could help her with Her campaigns. (Page 12)
  On 5/1/24 we lowered her cost to $699.99 per month (Page 1)
  On 7/10/24 she write to us and asked to cancel her services (Page 13)
  On 7/10/24 after speaking with Sales Manager *** Rough she wrote to us stating I will keep the $699 a month going forward. (Page 14)
  On 9/5/24 she received a review from her client ****** M thru our system (Page 15-16)
  On 11/2/24 she wrote to us to cancel services. We replied the Sales Manager *** Rough would call her to review her many services and she replied OK thank you (Page 17-18)

  After speaking with *** Rough she said she wanted to cancel all services as of 11/2/24 and to send her the paperwork. On 11/4/24 she was sent a receipt for the termination fee she authorized. (Page 19)

   On 11/4/24 she was sent notices of termination and details of the link/content removal per agreement. (Page 20-21)

  As of 11/4/24 **** ****** was still using our products and services to advertise and promote her practice (Page *****) See screen shots dated 11/4/24
  
  
  The documents provided prove that **** ****** was provided all services she paid for, used them for over 4 years, never complained about them and is still using them for her practice and not paying us. This is a baseless complaint.
  
  
  ****** M. ********
  Operations Manager

   

   

   

  Customer Answer

  Date: 11/05/2024

  My initial yearly contract expired, and I never signed or agreed to a new contract. I became a month-to-month client, and they falsely charged me a cancellation fee. They started harassing and threatening me via email. They stated they were and did file a complaint against me with the BBB. They advised me that they would file complaints with the State Bar and ***************** They threatened to contact various credit card companies to get my cards canceled. My website never performed, hence why I hired a new marketing agency. My agency has provided me with proof that I never ranked high on ****** searches. They kept preventing me from canceling. They are beyond rude and unprofessional. 

  Business Response

  Date: 11/15/2024

  Please see the following attachments will contain documents that completely refute Ms. ******** statement.

  Business Response

  Date: 11/15/2024

  Please see the following attachments will contain documents that completely refute Ms. ******** statement.

  Business Response

  Date: 11/20/2024

  **** ****** did not respond becuse she knows she lied and is in the wrong regarding her dubious complaint.

   

  ****** ********

  Operations Manager

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 Star ***************************** and Mediationcom LLC are all one company it appears. In December 2020 I made an agreement with 5 Star Reviews for the purpose of increasing my ****** Business reviews and my status as a Realtor. In March of 2021 I called them to cancel, but they talked me into continuing but decreased my monthly payment. I also did this in June or July ************************* November 2023. All times they talked me into staying, but reduced the rate. Now, I am retiring, and I really did want this cancelled. So, in April I called to cancel and told them I was retiring. I was immediately charged $417 by ******************** and $897.00 by Mediationcom LLC. 1) I never had two accounts. I only had one. 2) I do not believe I authorized these agreements. As I remember, they were verbal and month to month. The document provided thru my charge card company could have been authorized by any email. They refused to send proof that I authorized these agreements. 3) If I do owe them anything, it should be 3 times my last rate of $49.99, not a total of $1,314.00 Based on previous complaints I see here, I am not the first victim and will undoubtedly not be the last. I specifically asked them to provide me proof that I authorized these agreements and they refused. I negotiate contracts for a living. I highly doubt that I would have missed the in bold cancelation policy and I certainly would not have agreed to it if I had. This is blatant fraud.

  Business Response

  Date: 06/12/2024

  *************************** filed a dispute with her bank and we responded with the attached documents. The bank after reviewing the documents ruled in our favor. Therefore, her complaint and desired outcome have no basis in fact. we prevailed after proving the required documentation.

   

  *****************************

  Operations Manager

  Customer Answer

  Date: 06/20/2024

  Unfortunately, ***** Fargo neglected several key issues here.

  1)  I only had one account.  See the payments I made.  I only made payments to one or the other of their companies every month, not to both.

  2)  I do believe this is fraud.  I do not believe I accepted these agreements.  I have asked for proof that I accepted these agreements and they refuse to provide that.  This type of agreement could be sent to any email and executed.  These do not prove that I accepted them.

  3)  I was told in a conversation about any rate change and never received any documentation.  It just changed on my monthly billing.  This is further evidence that they are setting clients up for high cancellation fees by not providing documentation of the account rate change.

  3)  I do remember calling them as I did not recognize the name on my account statement and was told who they were and that sometimes they put the monthly fee in one company and sometimes the other.  Again, I only had one account.

  4) My rate at termination was $49.99 per month.  Not even close to what they are charging me.

  5)  The fact that there are numerous complaints here, justify further investigation.

  6)  If I do owe them a fee, it should be $49.99 times 3.  BUT, only if they provide proof that I accepted these agreements.

   

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21835860
  
  I am rejecting this response because:

  See Message sent on 6/20/24

   

  1) I only had one account.  See the payments I made.  I only made payments to one of the two companies they have.  They determined which company was to be paid and charged my account.

  2)  I do believe this is fraud.  I do not believe I accepted these agreements.  I have asked for proof that I accepted these agreements and they refuse to provide that.  This type of agreement could have been sent to any email and executed.  Unfortunately, ***** Fargo neglected to get proof that I was the one executing these agreements.  Any legitimate contract acceptance program provides a document that shows what email it went to and who signed with the date and time.

  3)  I) was told in a conversation when we discussed and agreed upon a rate changes and never received any documentation.  The rate just changed on my monthly billing on my ***** Fargo Statement.  This is further evidence that they are setting clients up for high cancellation fees by not providing documentation of the account rate change, AND on the first rate change is when they issued a document from their other company - that I never signed!!  They never created these documents on future rate changes..Future documents had they been created would have ended up at $49.99 per month.

  4) My rate at termination was $49.99 per month.  Not even close to what they are charging me.

  5)  The fact that there are numerous complaints here, justify further investigation.

  6)  If I do owe them a fee, it should be $49.99 times 3.  BUT, only if they provide proof that I accepted an agreement from them, and only once.

  Sincerely,
  

  
  ***************************

  Business Response

  Date: 06/21/2024

  We responded to her and her bank and they ruled in our favor in this dispute. There is no reason to address it any further.

   

  *****************************

  Operations Manager

  Customer Answer

  Date: 06/26/2024

  So it is apparent that BBB just passes messages back and forth, is this true?  The vendor refuses to provide proof of my acceptance of their agreement, which I do not believe I accepted and ignores the fact that I had only one account and that the rate was $49.99.  Exactly what role does BBB have here?

  Business Response

  Date: 06/26/2024

  see attached

  Customer Answer

  Date: 06/27/2024

  Thank you for your response.  In my original complaint, I uploaded the letters received from ***** Fargo that also included the agreements.  While these agreements are from different companies, I only had one account. There are two major things here.  ***** Fargo states that this shows I accepted the agreements.  These agreements are not your standard docusign agreements and ***** Fargo did not require proof that these agreements went to MY email and were accepted by me.  I am asking for that proof.  

  Also, if you look at the payment history, you will see I only had ONE account, not two and that they randomly processed payments to which ever company they wanted to funds to go to.  My last agreed monthly payment was $49.99.  I do not believe I ever signed or accepted any agreement with either of these companies.  It was just a month to month agreement.  I am uploading the documents again here for you.

  Business Response

  Date: 06/27/2024

  The bottom line is ***** Fargo did not reverse the dispute to ******************** they credited us. Based on the documents provided to them they ruled in our favor. ******************** is unwilling to accept the decision her own bank has made in our favor. We are not going to respond any further as far as we are concerned this case is closed.

   

  *****************************

  Operations Manager

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21835860
  
  I am rejecting this response because:   I have asked multiple times for them to provide proof that I was the one that accepted their agreement.  They just ignore this request.  Shame on ***** Fargo for not requiring proof of any acceptance.  I DO NOT believe I accepted these agreements, and I only had ONE agreement not two. My rate at the time of cancellation was $49.99 per month.  These are fraudulent charges!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/09/2024

  ***** ********** provided all the documents we supplied to them. It's time for her to accept the fact that they ruled in ur favor based on the proof provided.

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September, 2023, I terminated my service agreement with this company which I had paid for helping "clean up" a negative review on my law firm's website. On that date, I was informed via email that "no further payments will be processed."Today, 3/18/24, I relieved an email stating that they were charging this $417.00 fee for a "Termination Fee." When I emailed them to demand that they reverse this charge, I was told I was being "ridiculous."

  Business Response

  Date: 03/19/2024

  *************************** signed up for our service on 11/27/20. He is correct that he cancelled the service and was told he was billed for the final $99 monthly payment. I enclose a copy of that receipt. He also was sent a receipt on 3/17/24 detailing the termination fee he authorized and agreed to when he signed up on 11/27/20. That is also enclosed. I have attached the original agreement submitted by **************** that discloses the termination fee he agreed to pay "upon termination". You can see in the documents he clicked to accept the fee, he was sent a confirm of the submission and he received a welcome letter that stated thanks for signing up which he could not receive without submitting the form and accepting the fee. It is time stamped and dated. The fact is **************** is trying to play semantics by saying he paid a final payment when he knows that was the final monthly payment but he still owed the termination fee he authorized on 11/27/20. Our documents prove he just doesn't want to pay what he owes.

   

  *****************************

  Operations Manager

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21448746
  
  I am rejecting this response because:

  I made numerous attempts to cancel the "service," but the company would not allow me to do so without speaking directly to ****************, their Sales Manager.  I had a telephone conference scheduled with him for that purpose on June 15, 2023, but it was cancelled.  It took several months to reschedule, and we finally did agree to terminate the arrangement in September, 2023.  Therefore, I paid them for July, August and September, after I tried to cancel in June, so they've already been paid for their three month "termination fee."  Their obstacles to terminating the arrangement were nearly insurmountable.

  As you can see from the attachments to their Response, the monthly amount I paid was reduced from $139 to $99.99 in 2022, so if I did owe this "termination fee," it should have been $299.97, rather than $417.00.  You can also see that the attachment dated September 13, 2023 stated "No further payments will be processed."  This language constituted a waiver of the so-called "termination fee."

  Finally, the company representatives are rude and disrespectful.  In an email exchange with *****************************, he referred to me as "a jerk" and he threatened to report me to credit rating agencies and the ********************* because I dared to challenge this disputed charge.  Mr. ***** was also very disrespectful to me when we finally spoke in September of 2023 to cancel their "service."  This company did almost nothing for me despite receiving in excess of $4,000.00 from my credit card.   

  Based upon the above, I believe they have been overpaid and they ought to issue me a refund.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/21/2024

  **************** is mixing the facts. First of all the form says it's a termination fee based on the stated amount in the form which was $139 per month X3 is $417 the amount he was charged. Second he can cancel at any time the form says it's a month to month agreement. This was not a payment for his monthly fee this was a termination fee as stated.Third the receipt says final payment and shows the $99 which was his final monthly payment.

  The bottom line is **************** clicked to accept the fee in the agreement which could have not been submitted if he didn't not check the box to accept the fee. The forms speak for themselves.

  He owes the fee and there will be no refund.

  *****************************

  Operations Manager

   

   

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21448746
  
  I am rejecting this response because:

  As I stated in my previous response to their initial response, due to the lengthy delay in accommodating a "telephone appointment" to cancel the "service," delaying the appointment for 3+ months, should have satisfied their 3 month "termination fee."  If it takes that long to simply tell them I wanted to cancel the "service," then, it is unconscionable to send an email stating "No further charges will be made to your credit card," and then, almost 6 months later, suddenly charging my credit card.  When their agent agreed to lower the monthly fee from $139 to $99.99, they should not be able to renege on that agreement and revert to the $139 amount.   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/22/2024

  the bottom line is **************** submitted an agreement accepting the fee he was charged. We have provided the documents and confirm proving that fact.

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a fraudulent charge on my navy federal credit card, today 03/16/2024.not sure how this company has gotten my info but the *** needs to look into this ASAP

  Business Response

  Date: 03/17/2024

  This person called my office number on Saturday stating we charged their credit card without authorization. I asked their name or  their business name and the date and amount of the charge. They would not provide me any of that information so I had no way to check it out. Now that they have provided a name and amount I checked my records and we do not have a client with the name  they have given and we do not usually charge that amount for our services . so I need a name on the charge a date and the last four numbers of the credit card to check this out. Based on the information provided this person isn't or our client and I have no idea what they are talking about.

  Please provide a date and the last 4 of the credit card you claim I charged because i have nothing that matches what you stated.

   

  *****************************

  Operations Manager

   

  Business Response

  Date: 03/17/2024

  This person called my office number on Saturday stating we charged their credit card without authorization. I asked their name or  their business name and the date and amount of the charge. They would not provide me any of that information so I had no way to check it out. Now that they have provided a name and amount I checked my records and we do not have a client with the name  they have given and we do not usually charge that amount for our services . so I need a name on the charge a date and the last four numbers of the credit card to check this out. Based on the information provided this person isn't or our client and I have no idea what they are talking about.
  Please provide a date and the last 4 of the credit card you claim I charged because i have nothing that matches what you stated.
  
  *****************************
  Operations Manager..

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/16/24 I bought a lifetime listing from this company approximately six years ago. For a few years after ********************************* would call and ask if I wanted to join the listings on mediation dot com. I reminded her I had a lifetime membership which she then supposedly confirmed.They then began calling about ****** Business page promotions. At first I declined but decided to go forward based on info in *******'s email on approx 3 Oct 2023. I contacted them 5 weeks into the process to say there needed to be changes--that the "products" were not accurately listed * OCt 2023. No response. I was going to cancel in January when i got a call from ******* assuring me that the tech ****** would be in touch. Three weeks later nothing...*** called and demanded payment for Feb on 3 Feb. I told him on 5 Feb (first work day) that I was cancelling the services because they had not been provided. See description of what was supposed to happen if my numbers did not go up (which they have not resulted in any more calls than prior to this promotion that went on for FOUR months. See 4 Oct 2023 email bold faced type)*** then used obscenities directed toward me and told me I owed him money and he was taking my life time listing down. He insists there is a termination fee. See ******* email on 3 Oct 2023 Bold Type and that I should pay for February even though I cancelled at the beginning of the month. I believe that these two companies and their officers especially *********************, *********************** and ********************************* are engaged in fraud and extortion.

  Business Response

  Date: 02/21/2024

  We have attached our response this this ridiculous complaint. ********************************* owes ** money for services rendered for February and the termination fee she clicked to accept. She has paid us neither one. She can't be listed on our site unless she is in good standing with us which she is not due to owing us money for services rendered. Our attachment provides details and proof she received what she agreed to and did not pay us per the agreement she submitted. She got what she paid for and is entitled to nothing else. if she pays us what she owes us we will reinstate he listing.

   

  *****************************

  Operations Manager

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21303529
  
  I am rejecting this response because:
  

  
  Complaint: 21303529
  
  I am rejecting this response because:

  ****** Thank you for providing me with these details but as you see the 
  lifetime listing is not mentioned AT ALL in this contract and they have 
  failed to give you *******'s email that I sent to you in which she laid out 
  the fees (not ***** but 99 for example) NO MENTION OF A CANCELLATION FEE.   
  And as noted the services are charged at the beginning of the month for the 
  month. I cancelled at the beginning of Feb and owe THEM NOTHING>
  I want my lifetime listing reinstated; the upgrades to my business google 
  page reinstated.
  And if I will be contacting an interagency fraud unit which includes the 
  *** to investigate this company if you cannot help me resolve this issue.   
  I give you the emails I have from the company again.  CANCEL AT ANY 
  TIME...no mention of cancellation fees....
  These people are total ripoffs and it would be good if their business was 
  shut down so others are not caught in their trap.
  I am reattaching emails.  Look at *******'s from October 2023
  Thank you for your help.
  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/23/2024

  We just had her bank rule in our favor in the disputes she filed. She can go to the *** and the ************* for all I care. Yes it was month to month but services start on the 1st of the month so she has to pay us and she has to pay the termination fee as accepted by her which i provided to you.She used our images and content and agreed to pay us to remove them. It's in writing. She owes us money and until she pays us she is not in good standing and therefore she will not receive our services.

   

  *****************************

  Operations Manager

  Business Response

  Date: 02/25/2024

  Please see attached are reversals sent to ********************************************* bank reversing her disputes based on the evidence provided. She has filed this complaint because she's mad but she has no grounds to prevail.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was very difficult to cancel with this business. When I attempted to cancel in December 2023, nothing happened and I was billed in January. When I called after I saw I was billed the person I spoke with had a terrible attitude after I said I wanted to cancel. He misrepresented who he was, saying he was the answering service when he was not, and I when I objected after he told me he would refer me to the "cancellation department", he called me a "f cking a sh ole". I complained to my credit card company and filed a dispute over the January charge. The next day I saw I was double charged over $700.00 to cancel (additional 3 months of monthly charges) . I am disputing these cancellation charges as well. The so-called agreements with notice of these charges they say I agreed to by checking a box are fraudulent. I never agreed to these cancellation charges nor did they ever tell me about them. STAY AWAY FROM THIS BUSINESS. They are known as ********************* Five Star Review, Mediation. com etc.

  Business Response

  Date: 01/31/2024

  ***************************** signed up for our service and terminated. She was sent a receipt for the termination fee she agreed to when she signed up. I have attached the receipt. She asked to see the agreements and she was sent the agreements which I also attach and clearly show she was disclosed the termination fee when she signed up and she clicked to adccept the terms and conditions. Please note the confirm of the submissions are time stamped and dated. The code also contain a UUID. After she received tha agreements she then complained we did "nothing" That was another lie by *****************************. The facts are and were provided to her as follows:

  1. We did a mailing to the client list she provided us on 12/3/22 We sent her an email confirming that mailing. We have the ****** report showing opens, replies and actions provingthe mailing was done 

   2.We added posts to her ****** Business page on 10/14/23 and have a ****** report showing increases in your calls from your page, calls for directions, web site clicks and views.

  3. Your ****** rating went from 4.2 to 4.6 since we built your 5 Star page and started adding reviews.

  We provided her with value and benefits to her practice and after she terminated we have to remove our propritary links and content and have to pay a 3rd party to do so so there is a termination fee, She is not *********** any refunds.

   

  *****************************

  Operations Manager

   

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date billing 04/09/23 **************** 0-13004 We have tolled this company to cease and desist billing. This is a company that will not not respond.

  Business Response

  Date: 04/21/2023

  We have no record per our agreement and  our cancellation terms  with ***************************** and ***************** that they have cancelled our service. Here is the link they are still using.

  ***********************************************************;

   

  *****************************

  Operations Manager

   

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19965410
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/27/2023

  We do not agree with response.

  Business Response

  Date: 05/01/2023

  I gave my explanation and we are not billing this card member and they no longer have an account with us. The case is closed.