Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provides unusable financial data

  

  Business Response

  Date: 07/03/2025

  Thank you for the opportunity to respond to this complaint on the BBB's platform. This complaint does not provide necessary information for us to investigate on our end. It appears that this complaint has been made by *******, one of our competitors in the industry, but does not indicate what is unusable with the financial data we have provided. A member of our team will reach out for further clarification.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business reached out and provided the info that was requested.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a trucking business 1 year ago and purchased a box truck. I set up a new account with ****************** the summer of 2024 to get things going with the business. I submitted my first invoice for factoring on August of 2024 for $450. I then learned that most shipping companies and brokers will not work with new carriers with Motor Carrier numbers under a year old. I was unable to secure loads and had to put the business on hold. I then had to put my father in a nursing home. I was able to purchase another over the road truck and started working again on 6/9/25 just over the 1 year requirement. I submitted an invoice via the eCapital account for $800 on 6/10/25. I attempted to use my eCapital credit card on 6/11/25 only to find out it was on hold. When I spoke to customer service I was informed my entire account was on hold for inactivity. Even after I purposely left my original invoice sitting in the account to keep it active. I had to wait until the next day for a director at eCapital to email me that my account was terminated. It took 2 weeks to set up another factoring company and cost me a lot of time and lost work. If eCapital put my account on hold, why wouldn't they notify me in some way and why did they allow another invoice to be submitted. They made me do many communications with various departments to get only $338 of my invoiced $450. They should have given me the entire amount back for the inconveniences they caused me to go through.

  

  Business Response

  Date: 06/30/2025

  Thank you for giving us the opportunity to respond to this complaint through the BBB's Platform. As indicated by *** ****** an invoice for $450 was factored on 08/28/2024. As outlined in the terms of *** ***** agreement, we advance 95% upon purchase, and charge a 3.65% factoring fee. However, included in the agreement is a $35.00 minimum invoice fee, which is required to charge if the 3.65% factoring fee does not meet or exceed the $35.00 minimum. Additionally, as outlined in the agreement, a $75.00 documentation fee is charged upon first funding, as well as a $2.00 invoice processing fee.

  Since the client's factoring fee of 3.65% does not meet or exceed $35.00 as outlined in the agreement, $35.00 was charged to this invoice, as well as the documentation fee ($75.00) and invoice processing fee ($2.00), leaving the client with $338.00 available to release. Due to a shift in organizational strategy, we decided it would be best to allow *** ***** an opportunity to terminate our agreement without penalty, which occurred on 06/17/25, and the $338.00 was sent via ACH to *** *****.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23502233
  
  I am rejecting this response because: eCapital put my account on hold without any prior notification. If eCapital had an "organizational shift" and wanted to cancel my account, they should have notified me in advance, so that I could setup another company and not have to close my business for the transition. eCapital had a hold on my UCC so as to prevent me from changing factoring companies without their prior approval. I understand the fee structure, but given the major inconvenience they put my company through, I feel that they should refund the entirety of the invoice as compensation for the lost business my company suffered. The amount requested is a very small amount to the lost time and invoices on hold (an invoice was submitted to eCapital for factoring and had to be re-submitted to another company over a week later delaying payments, after being allowed to be submitted to eCapital). Again, I only learned the account was on hold after having to call in to find out why the credit card associated with account was rejected.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecapital used predatory tactics in an attempt to manipulate ************************** to renegotiate, a written contract. E capital attempted to intimidate ****** Transport with the threat of withholding funding E capital retaliated and caused severe financial distress to **************************.

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to respond to this complaint through the BBB's platform. Mr. ******** account has recently been reassigned to a different lender, and we are not aware of any predatory tactics that Mr. ****** claims eCapital made. 

  Customer Answer

  Date: 07/13/2025

   
  Complaint: 23492102
  
  I am rejecting this response because:
  It is a clear fabrication of the truth. E capital attempted to illegally force me in to renegotiation of a written contract. E capital used predatory tactics such as threats of withholding funding to achieve this goal. I refused to enter Renegotiation and It is clearly laid out in the emails. E capital is very much aware of me not being assigned to a new lender. I had no interest in forming a new relationship with a new lender. I was put into a compromising position and my business suffered financially due to the forced need for a lender. In retaliation to me, refusing a second demand for renegotiation of the written agreement e capital sent notification of termination of the business relationship. They gave me 10 days to find a new lender. This was over Memorial Day weekend. I was unable to do the proper research on the lenders that serve as factoring companies. Due to the short window, I was forced to seek out a new lender. I was not assigned a new lender. The process was not that simple. E capital is using word play to down play the severity of the situation. My business suffered greatly. I was unable to secure freight due to the fear of expenses associated with freight and not being funded. I was also unable to provide income for an employee due to the funding issue with E capital. I am currently still recovering financially. I have much more documentation if needed. Also, there are recorded phone calls of my dealings with E capital about this matter. 
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 07/28/2025

  I guess Im confused. You stated the business made a good faith effort to resolve the complaint. Please provide evidence of this. 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to contracting with eCapital, we had several options for factoring. However, after speaking with a sales *** who asked what we were looking for and what we liked about our last factoring company, he assured us that we would have a seamless transition--we'd have immediate access to fuel advances primarily.Sadly, after signing the contract, we were told we do not have access to fuel advances and our cutoff time for submitting ppwk was now 10am.More disappointing is the amount of time it takes for eCapital to process invoices.Customer Service ***s appear to be overworked and underpaid, while management hide, duck and dodge customers constantly.After being misled by the Sales **** he also went into hiding. He refuses to return calls; hes also blocked our company, so thay all calls are sent to vm.After weeks of missed payments and nearly having our insurance terminated due to delays in processing, we asked to leave, but eCapital wants a ridiculous amount of money for doing so.Your retention rate reflects the contentment of your clientele. Unfortunately, most of your clients would run if given the opportunity.

  

  Business Response

  Date: 04/03/2025

  Thank you for giving us the opportunity to respond to this complaint on the BBB's platform. To begin, we have reviewed all phone calls between D and D Transport and our Sales & Onboarding Team. At no point during the sales or onboarding process was D and D ever informed they would be eligible for our Fuel Advance Program. As stated under the "Fuel Advance Program" section of the attached Factoring Agreement between D and D Transport and eCapital, 

  Fuel Advance Program  Fuel Advances may be made to Seller at Purchasers sole discretion subject to the following requirements and limitations: (i) maximum Fuel Advance amount of the lower of fifty percent (50%) of the Face Value of the future Account or three thousand dollars ($3,000); (ii) goods to be delivered associated with the future Account must be loaded on to the Sellers truck but not yet delivered; (iii) the Account Debtor on the future Account has been credit approved by Purchaser; (iv) a late penalty of one tenth of a percent (.1%) per diem shall accrue on the Face Value of the entire future Account for which a proof of delivery sufficient to evidence an Eligible Account has not been provided by Seller to Purchaser within ten (10) days of the provision of the Fuel Advance by Purchaser to Seller; (v) no other advance may be taken by Seller from any other party on a future Account for which Purchaser has made or will make a Fuel Advance; (vi) any checks or payments of any kind received by Seller on a future Account for which Purchaser has made a Fuel Advance must be forwarded to Purchaser without first being deposited or otherwise uncashed; (vii) Sellers eligibility to receive Fuel Advances may be revoked at the sole discretion of Purchaser at any time; (viii) the maximum number of Fuel Advances the Seller may receive in any given time period under the Fuel Advance Program is determined at the sole discretion of Purchaser and may be changed by Purchaser at any time; (ix) Seller shall pay an Fuel Advance Fee to Purchaser on each future Account for which Purchaser makes a Fuel Advance in addition to, at the discretion of Purchaser, expenses (both out-of-pocket expenses and allocated internal costs) incurred by Purchaser in connection with the transfer of the Fuel Advance to Seller.

  Additionally, regarding the termination of account, as per section 13.4 of the terms and conditions that govern the agreement attached;

  Seller may give notice to terminate this agreement without incurring an Early Termination Fee provided such notice is given 60 days prior to the end of the then-current term. If no such notice is given, this Agreement shall be automatically extended for a Subsequent Term or further Subsequent Term. It is agreed that during and after any notice this Agreement shall continue to be in full force and effect until Purchaser releases its lien in accordance with paragraph 16 hereof.

  This agreement was executed on 01/21/2025, with a 12 month contract term. All information regarding fees associated with an early termination were also provided by our Retention Team to D and D Transport on 03/24/2025.

   

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23139287
  
  I am rejecting this response because:
  As you can see per the attached **** ****** said in the email when we signed up and also on a recorded line that we will be able to do load advances once we get on board with Ecapital and thats why we chose them also.
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  eCapital has breached their contract multiple times by failure to perform, resulting in many additional man-hours of work by ***************************. The eCapital Contracts Team has failed to address these breaches of contact. We proposed early termination with no fees between either party due to eCapitals repeated breaches and believe that is still the best option for all ********** name a few of the breaches since weve been with eCapital, they have denied invoices for reasons outside of our contract; these invoices are not funded within the agreed period, and their portal has regular issues, impacting our ability to access our account properly. Most recently they denied invoices for reasons outside of our original contract and as a result, declaring we were in default. The default they are claiming, (g) Seller suspends or discontinues its business as conducted on the date hereof for any reason, or at any **** ****** has not submitted Accounts to Purchaser for purchase for a period of ninety (90) days, did not occur. According to eCapitals records, on 12/9/2024 an invoice was submitted and then the next was submitted on 3/4/2025; a period of 85 days.With less than 90 days left in our contract, eCapital is demanding $2,500.00 for an Early Termination Fee, a $750 termination processing fee and threatening other fees as well. Our Available cash balance funds are being held hostage with ******** refusing to release those funds currently. We propose early termination with no fees between either party, immediate release of funds due to *************************** and the letter of release due to eCapitals repeated breaches of contract.

  

  Business Response

  Date: 03/26/2025

  Thanks for giving us the opportunity to respond to this concern via the Better Business Bureau.  

  Our contracts team and the client's account manager has been communicating with this client concerning terminating their account since 02/13/25.  The termination process and early termination fees have been explained to the client in  detail in several communications with references from the master factoring agreement provided.  eCapital is not in breach of our contract with the client, which has been shown to the client from the master factoring agreement.  ******************** have been attached to this response.  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23099463
  
  I am rejecting this response because I've reviewed the response given by eCapital here as presented and it does not align with the facts presented.
  
  After the reply from eCapital was made here, an email was sent to *************************** by with a General Release request stating they were willing to provide a General Release and waive any necessary termination fees and release all funds in our cash reserves upon signature of the release, to us in order for both of our companies to move on. Given the nature and verbiage of the General Release received, we will have our council will review it once they are available as they are currently out of town. Available Funds are still being held at this time despite *************************** not being in "default" or "dormant" with eCapital. We hope to work out a resolution with eCapital soon. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/09/2025

  Thank you for the opportunity to respond to this complaint. As ****** has already described, we have provided exactly as requested.

  Out of courtesy, we have agreed to waive all fees associated with the early termination of our agreement, and forward any available funds upon execution of our general release. eCapital has done everything on our end to resolve this issue amicably. 

  Thank you,

• Initial Complaint

  Date:02/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Imagine booking a load Monday morning, drive for 3 days east, arrive Thursday at the shipper, hustle for them to unload, get all pertinent paperwork ready, signed BOL, scanned properly, photos of trailer and submit all of it that same night. Go to bed planning that next day youll be funded by ECapital only to wake up to $0 in your cash account. You calm yourself down and call to see whats the reason for non purchase. After waiting in hold for a good 10 minutes, you get hold of Funding Assistance **** her or she puts you on hold for another 15 minutes, then comes back with a response like this load is going through the verification process, it should clear in the next 20 minutes and itll get purchase, dont worry about it an hour past, no funding, again, you call back, only this time you ask to speak to your account manager. Straight to voice mail, no call back! You keep trying and trying, go through Funding Assistance again, same answer! Before you know it, you get the famous recording youve reached ECapital after normal working hoursYour whole world comes crumbling, youre 2500 miles away from home, cash strapped, fuel bill to pay, if not paid, theyll deactivate your fuel card. Probably you have insurance bill due or mortgage..Now, imagine this story keeps happening every week, with every load and instead of one truck, you have 6 or 7. Drivers are expecting their pay, banks their monthly payments, fuel company their weekly invoiceThis is ECapital in a nutshell! It gotten so bad that one supervisor advised me on how to break my contact with them. Keep away!

  

  Business Response

  Date: 02/19/2025

  Thank you for the opportunity to address this complaint through the BBB. A senior member of our **************** team has reached out directly to this client regarding this complaint, and the issue that was impacting this client has been addressed and resolved. We are happy to address any other concerns as needed.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  eCapital Freight Factoring and I ( ******************* ) entered into invoice factoring agreement for one year on December 8th, 2023. Having gone into the factoring work, I observed some unexplained charges and other fraudulent deductions like Escrow that were never paid back to my company to date. In an attempt to know how my escrow balances and how I can get it, no reasonable explanation was ******** November 2023 prior to my contract expiration, I requested to terminate my contract which they refused to do. After the contract expiration date, I continued to request contract cancellation but all fell on deaf ears. Instead, they informed me that my contract has been automatically RENEWED. I further challenged them that I did not approve a renewal on grounds that they levied unexplained charges which is otherwise considered as fraudulent business practice. At this point, I am looking to cancel the agreement with no penalty as they did not seek my consent before renewing the contract. A contract should always be an agreement between two parties and not a decision of one party for the other. I was forced into another year agreement without my consent which is unacceptable. Finally, I need the contract cancellation without the $2,500 penalty and issue my Release Letter.

  

  Business Response

  Date: 02/14/2025

  We would like to thank the BBB for the opportunity to respond to Mr. ***** complaint on this platform. As mentioned in the complaint, Mr. *** entered a factoring agreement with eCapital on December 8, 2023. I have attached a copy of the agreement executed by Mr. *** for reference. As outlined in section 13.4 of our agreement, "Seller may give notice to terminate this agreement without incurring an Early Termination Fee provided such notice is given 60 days prior to the end of the then-current term. If no such notice is given, this agreement shall be automatically extended for a Subsequent Term or further Subsequent Term. It is agreed that during and after any notice this Agreement shall continue to be in full force and effect until Purchaser releases its lien in accordance with paragraph 16 hereof." As ****** has mentioned, we received notice of termination on November 22 2024, which does not satisfy the 60 day notice prior to the end of his current term. Therefore our agreement extended for a subsequent term. 

  With regards to claims of suspicious fees, and unpaid escrow reserves, a member of our **************** team will be reaching out to Mr. *** shortly for further clarification regarding these claims.

• Initial Complaint

  Date:02/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer service is horrible, they switched customer service **** continually. We followed all the procedures to cancel the one year contract with them and now they say we owe $750 to $5000.00 to cancel the contract. They will not give me a letter of cancellation so I can move forward. THey say I am still in a contract with them. It has been a horrible experience and I would not recommend this company to anyone.

  

  Business Response

  Date: 02/03/2025

  Thanks for forwarding this concern to us.  Per the notes on this account the termination process has been explained in detail to this client.  Please see below notes and conversations with the client.  The terms and conditions revolved around termination were not met.  

   

  
  
  SF
  ******* ********
  27 days ago - 2025-01-07 02:07:20 PM
  Good Afternoon,
  
  
  I reviewed your account and see your account was never terminated. You sent in notice to terminate in September, we reached out with no response, however all steps were not completed as per section 13 of the terms and conditions.
  Your contract (attached) renews annually on 12/19, this means you are currently within contract term.
  The following requirements need to be met to terminate, as per section 13 of the terms and conditions;
  RECEIVED - Written notice to terminate sent to ********************************************************** or mailed in 60 days prior to the renewal date
  Continue factoring and have all obligations paid out prior to the renewal date
  The $750.00 termination processing fee paid and received prior to the renewal date
  Should you wish to terminate within contract term, meaning prior to 12/19/2025, then the early termination fee of $5,000.00 would also apply.(5% of your account limit of $100,000.00)
  If you are willing, we would appreciate an understanding of what has led to this consideration. 
  Can we help with a review of anything/your service level or factoring rate as I would be happy to address any issues or concerns you may have that would prevent you from continuing your business relationship with eCapital?  
  Regards,
  *******
  
  
  From: AllWays TruckN <*********************************>
  Sent: January 6, 2025 4:32 PM
  To: Contracts <**********************************************************>
  Subject: Re: ******************
  
  
  EXTERNAL EMAIL - This email was sent by a person from outside your organization. Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
  
  
  I did terminate my contract. I will just talk with the Better Business Bureau and they will help get this resolved.
  
  
  On Mon, Jan 6, 2025 at 3:10?PM Contracts <**********************************************************> wrote:
  Good Afternoon,
  
  If you are referring to a letter of release, in order to be provided with this you will need to terminate your contract.
  After reviewing your contract, we have determined that your contract renews annually on 12/19. The terms and conditions that govern the contract can be found here;
  ************************************************************************
  Termination details can be found in Section 13.
  I would be happy to address any issues or concerns you may have that would prevent you from continuing your business relationship with eCapital.
  Thank you for your business!
  *******
  
  
  Contracts Team
  Transportation Division
  
  t  **************  |  
  e  **********************************************************
  
  
  
  
  
  
  This email and any files transmitted with it are confidential, and are intended solely for the use of the individual or entity to whom this email is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing or copying of this email is strictly prohibited.
  From: AllWays TruckN <*********************************>
  Sent: January 3, 2025 11:17 AM
  To: Contracts <**********************************************************>
  Subject: Fwd: ******************
  
  EXTERNAL EMAIL - This email was sent by a person from outside your organization. Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
  
  I need a letter of cancellation. Please send to my email promptly.
  ---------- Forwarded message ---------
  From: Contracts <**********************************************************>
  Date: Fri, Sep 6, 2024 at 3:09?PM
  Subject: ******************
  To: AllWays TruckN <*********************************>
  Cc: Contracts <**********************************************************>
  
  Good Day
  Your notice has been received. I am sorry to hear that you have made a decision to cancel your services with eCapital. May I ask what prompted your decision?
  Can we help with a review of your service level or factoring rate. I would be happy to address any issues or concerns you may have that would prevent you from continuing your business relationship with eCapital.
  Please keep in mind our factoring program includes access additional services, such as our discounted fuel program and the loadboard.
  Thank you,
  *******
  
  
  Contracts Team
  Transportation Division

  Customer Answer

  Date: 02/19/2025

  The termination requirements were met and every time you tried to call someone there to talk about the issues the **** answering the phone always said they were not allowed to transfer you to a management or person in accounting or they would get in trouble.  ************ is horrible!!  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22781387
  
  The termination requirements were met and every time you tried to call someone there to talk about the issues the **** answering the phone always said they were not allowed to transfer you to a management or person in accounting or they would get in trouble.  ************ is horrible!! 
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 02/21/2025

  Thanks for forwarding us this communication.  We have received approval from upper management to terminate the client's account.  Our contracts team will be in touch with the client once the process has been completed.  Thanks!

  

  Business Response

  Date: 04/28/2025

  Thanks for presenting us with this communication.  We did receive a previous complaint from this client which was previously closed.  The last communications we have had with this client was on 04/04/25 with our contracts team, which we have attached.  What we are asking of this client is normal procedure and has been communicated thoroughly.  Please let us know if there is anything further needed from us.  Thank you.
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 22781387
  
  I am rejecting this response because: I am not willing to sign anymore paperwork that they give to me to sign, however I do need a letter of cancellation from them immediately and they will not let me talk to anyone in contracts to get this resolved.  Just a simple letter of cancellation from them and they can even send it to the other factoring company that we are trying to do business with.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Ecapital regarding their unprofessional business practices, poor customer service, and refusal to honor my contract termination request.I have been a client of Ecapital since 2020, relying on their services for factoring. However, over the years, I have encountered multiple issues that have made it increasingly difficult to do business with them. 1. For one, my account manager has changed four times, creating significant frustration and disruption. Each time a new representative takes over, I have to re-explain my business needs and previous issues which has been frustrating, to say the least.2. On more than one occasion, I have received notices intended for a completely different carrier. This level of carelessness is unacceptable and indicates serious administrative errors within the company. I have no idea how such a mistake could continuously occur unless due to pure incompetence.3. The most concerning issue is Ecapitals refusal to allow me to terminate my contract. I initially requested termination on November 28, 2022, which was within the required 60-day notice period before renewal. Despite complying with their terms, they imposed a $750 termination fee, which is excessive and unjustified. Furthermore, after multiple follow-ups in 2023 and even recently in 2024, I have yet to receive any response to my emails regarding contract termination. Their lack of communication and refusal to process my request suggest deceptive business practices aimed at forcing clients to remain in unfavorable agreements.******** ** (owner)**************************** MC ******* / DOT *******

  

  Business Response

  Date: 01/29/2025

  Thanks for allowing us to respond to this complaint via the Better Business Bureau.
  Per our contracts team's records we have spoken to this client multiple times regarding termination.  Per our Terms and Conditions there is a $750.00 termination fee.  Please see the below Terms and Conditions, section 3.9.1 and section 13.  

  
  Thank you.

   

  3.9.1 Buyout Fee and/or UCC Release /Termination fee. A minimum of seven hundred and fifty dollars ($750).

   

  Termination.
  13.1 This Agreement will be effective on the Closing Date and will continue in full force and effect until Purchaser has released its lien in accordance with paragraph 16 hereof.
  13.2 Unless otherwise provided in the Factoring Master Agreement, an initial Term equal to 12 months from the Closing Date (Initial Term) shall apply.
  13.3 At the end of the then-current term, being either an Initial Term or any Subsequent Term, unless (a) notice to terminate is given 60 days prior to the end of the then-current term and (b) full payment of all outstanding Obligations has been made by Seller to Purchaser prior to the end of the then-current term, this Agreement shall be extended automatically for Subsequent Term/s which shall each comprise a 12-month period (unless otherwise agreed in writing).
  13.4 Seller may give notice to terminate this agreement without incurring an Early Termination Fee provided such notice is given 60 days prior to the end of the then-current term. If no such notice is given, this Agreement shall be automatically extended for a Subsequent Term or further Subsequent Term. It is agreed that during and after any notice this Agreement shall continue to be in full force and effect until Purchaser releases its lien in accordance with paragraph 16 hereof.
  13.5 It is agreed that during and after any notice of termination this Agreement shall continue to be in full force and effect until Purchaser releases its lien in accordance with paragraph 16 hereof.
  13.6 Any notice to terminate this Agreement by Seller must be given either by a) email to Purchaser sent to: ********************************************************** or b) by mail addressed to: eCapital, Att: ********************* at *********************************************. Termination notices sent by any other method or to any other email address will be deemed invalid.
  13.7 Early Termination. Seller shall also have the option at any time upon 30 days prior written notice to Purchaser, to terminate this Agreement by paying to Purchaser in cash the amount of the outstanding Obligations. In such case, at the time of said early termination, Seller shall also pay to Purchaser an Early Termination Fee. (collectively the Termination Amount). Notwithstanding any other provision of this Agreement, Seller shall pay to Purchaser any Buyout Fees as may be due under section 3.8.1 hereof.
  13.8 Purchaser may terminate this Agreement without notice following the occurrence of an Event of Default, after which event Seller shall pay to Purchaser the Termination Amount.
  13.9 Any payments received by Purchaser from any Account Debtor following the termination of this Agreement may be, at Purchasers option, (a) applied to repay any outstanding Obligations hereunder, (b) forwarded to Seller, or (c) returned to such Account Debtor. Notwithstanding the foregoing, Purchaser (i) shall not bear any responsibility or liability with respect to any such payments, and (ii) may retain 2.5% of the amount of any such payments received to cover Purchasers costs of handling such payments.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22872637
  
  I am rejecting the response because I have not received any communication from the company since I provided my written cancellation notice. Despite attempting to call them, I was repeatedly instructed to send an email, which I have already done.
  
  Sincerely,
  
  ******** **

  

  Business Response

  Date: 01/31/2025

  Thanks for forwarding us this rejection.  Upon reviewing the notes on this client's account we see our contracts team reached out to this client several times with instructions and information regarding termination; along with a copy of the client's contract.  We also see there was a note posted to the account yesterday that the client wishes to continue factoring with us.  

  Customer Answer

  Date: 02/10/2025

  I've been in communication with an eCapital customer service representative from the Contracts team for the past two weeks. We have been working on terminating my contract. It is taking a while because there is no way to call the contracting team so the only way to contact them is through email. Email responses usually take ***** hours for a response. I have paid the termination fees, and am now waiting for eCapital to send me my Letter of Release (which will hopefully happen within the next 1-2 days). Once I have received the release letter, I will update here.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22872637
  
  I've been in communication with an eCapital customer service representative from the Contracts team for the past two weeks. We have been working on terminating my contract. It is taking a while because there is no way to call the contracting team so the only way to contact them is through email. Email responses usually take ***** hours for a response. I have paid the termination fees, and am now waiting for eCapital to send me my Letter of Release (which will hopefully happen within the next 1-2 days). Once I have received the release letter, I will update here.
  
  Sincerely,
  
  ******** **

  

  Business Response

  Date: 02/11/2025

  I have also submitted a copy of these notes to the contracts team for a speedier reply.  Thanks!

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We ended up terminating the contract and eCapital was willing to waive one of the termination fees for us. Note that the entire process did end up taking 2 weeks as the only way to contact the contracting team is via email.
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started my trucking company last February I didnt know anything about factoring company. Ecapital factory company called and said to me they see that I have a new trucking company and she can get me good paying loads. My renewal time is here and they dont want me to leave the company now. They are going to charge me $5750.00 to leave. I just want dont want to renew the contract. My company is only a year old I can afford this predatory cost. The company called me every day to get me to sign the contract which I didnt understand being a new trucking company. They pray on new companies because people dont know about factoring. This should be against the law to charge a company money for not renewing the contract with them. Please someone help **** should only be have to pay the $750.00 termination fee. I shouldnt have to pay that because my contract end on February 15, 2025. This is crazy they are stating I must pay $5,000.09 because I havent factored with them over 90 days. They are punishing me because I want to leave the company. This is not fair I just want to finish the contract which end February *******. E-Capital dont call you they just email from contract department. Its a shame you can not talk to a live person. I only get emails from **** in contract and no phone calls which I have requested numerous times. Please stop this mistreatment of honest, hard-working truck drivers.

  Customer Answer

  Date: 01/28/2025

  ject: RE: renewal 60 day notice not renewing/ end of term date is February 15, 2025 - ***********************
  
  Contracts <**********************************************************>
  Thu, Jan 16, 3:55?PM (12 days ago)
  to Alexusona *******, Contracts
  
  
  
  
  
  
  
  
  
  
  Good day Alexusona,
  You will need to email us back here at contracts 5 business days before your current end of term date of February 15, ***************************************************************************************************************************** before February 15, 2025.
  Otherwise if you wish to terminate now, the $2,500 Early Termination fee would be applied along with the $750 termination fee and, since you have now passed 90 days of not factoring with eCapital, there is an event of default and the accompanying fee is also now due.
  If you are able to start factoring again in the next 2 weeks, we would waive this default fee.
  If you do not factor again, the default fee would be part of the obligations outstanding due by February 15, 2025.
  Please help us understand your circumstances and if you might start factoring again until your end of term.
  Thank you,
  ****
  
  
  Contracts Team
  Transportation Division
  
  t  **************  |  
  
  e  **********************************************************
  
  
  
  This email and any files transmitted with it are confidential, and are intended solely for the use of the individual or entity to whom this email is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing or copying of this email is strictly prohibited.
  
  From: Alexusona ******* <*****************************************************>
  Sent: January 13, 2025 4:49 PM
  To: Contracts <**********************************************************>
  Subject: Re: renewal 60 day notice not renewing/ end of term date is February 15, 2025 - ***********************
  
  EXTERNAL EMAIL - This email was sent by a person from outside your organization. Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
  
  How do I pay the $750.00 fee for not renewing.  Please send more details on how I can pay the fee to end the contract.  
  Best Regards,
  
  Alexusona *******
  
  On Mon, Dec 16, 2024 at 3:42?PM Contracts <**********************************************************> wrote:
  Good day Alexusona,
  
  Thank you for the email below.
  
  Please find updated cancelation information below.
  Your current renewal / end of term date is February 15, 2025
  Your email below is accepted as valid notice to cancel at your current end of term (and avoid the Early Termination fee), along with having all outstanding obligations being paid in full on or before February 15, 2025
  The $750 termination processing fee would be applied (see 3. Fees. 3.9)
  You would need to continue to submit invoices for purchase to eCapital
  All outstanding obligations need to be paid in full no later than February 15, 2025
  
  You will need to email us back here at contracts 5 business days before your current end of term date of February 15, ****************************************************************************************************************** full on or before February 15, 2025.
  
  
  Best regards,
  
  ****
  
  
  Contracts Team
  Transportation Division
  
  t  **************  |  
  e  **********************************************************
  
  
  This email and any files transmitted with it are confidential, and are intended solely for the use of the individual or entity to whom this email is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing or copying of this email is strictly prohibited.
  From: Alexusona ******* <*****************************************************>
  Sent: December 15, 2024 8:21 PM
  To: Contracts <**********************************************************>
  Subject: renewal 60 day notice not renewing/ end of term date is February 15, 2025
  
  EXTERNAL EMAIL - This email was sent by a person from outside your organization. Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
  
  To Whom It May Concern,
  
  Here's my 60 day notice not to renew contact with Ecapital. *********************** owner Alexusona ******* DOT# ******* wants the lien taken off company. when the contract ends in February 2025. We are no longer wanting factoring per our contract no renewal for Feb ******* this is my 60 day notice.  
  
  Sincerely,
  
  Alexusona *******
  
  
  
  
  
  
  
  
  
  
  
  
  One attachment Scanned by Gmail
  
  
  
  
  
  
  

  Customer Answer

  Date: 01/28/2025

  Subject: RE: renewal 60 day notice not renewing/ end of term date is February 15, 2025 - ***********************
  
  Contracts <**********************************************************>
  Mon, Dec 16, 2024, 3:42?PM
  to Alexusona *******, Contracts
  
  
  
  
  
  
  
  
  
  
  Good day Alexusona,
  
  Thank you for the email below.
  
  Please find updated cancelation information below.
  Your current renewal / end of term date is February 15, 2025
  Your email below is accepted as valid notice to cancel at your current end of term (and avoid the Early Termination fee), along with having all outstanding obligations being paid in full on or before February 15, 2025
  The $750 termination processing fee would be applied (see 3. Fees. 3.9)
  You would need to continue to submit invoices for purchase to eCapital
  All outstanding obligations need to be paid in full no later than February 15, 2025
  
  You will need to email us back here at contracts 5 business days before your current end of term date of February 15, ****************************************************************************************************************** full on or before February 15, 2025.
  
  
  Best regards,
  
  ****
  
  
  Contracts Team
  Transportation Division
  
  t  **************  |  
  
  e  **********************************************************
  
  
  
  This email and any files transmitted with it are confidential, and are intended solely for the use of the individual or entity to whom this email is addressed. If you are not one of the named recipient(s) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing or copying of this email is strictly prohibited.
  
  From: Alexusona ******* <*****************************************************>
  Sent: December 15, 2024 8:21 PM
  To: Contracts <**********************************************************>
  Subject: renewal 60 day notice not renewing/ end of term date is February 15, 2025
  
  EXTERNAL EMAIL - This email was sent by a person from outside your organization. Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
  
  To Whom It May Concern,
  
  Here's my 60 day notice not to renew contact with Ecapital. *********************** owner Alexusona ******* DOT# ******* wants the lien taken off company. when the contract ends in February 2025. We are no longer wanting factoring per our contract no renewal for Feb ******* this is my 60 day notice.  
  
  Sincerely,
  
  Alexusona *******

  

  Business Response

  Date: 01/29/2025

  Thanks for allowing us to respond to this concern via the Better Business Bureau.  Because this complaint involves our contracts team we have requested additional information from them to resolve this issue.  We will respond again once we are able to investigate with them.  Thank you.

  

  Business Response

  Date: 01/29/2025

  After our investigation and review with our contracts team the following information was discovered:

  Reviewing the notes on this case, although the carrier provided proper notice to terminate at the end of their current terms of 2/15 and paying the $750.00 termination processing fee, since they have not factored in over 90 days (10/4/2024), the event of default of $5,000.00 also applies.
  

   

  

  Business Response

  Date: 01/31/2025

  Date Sent: 1/29/2025 4:49:02 PM
  

  After our investigation and review with our contracts team the following information was discovered:

  Reviewing the notes on this case, although the carrier provided proper notice to terminate at the end of their current terms of 2/15 and paying the $750.00 termination processing fee, since they have not factored in over 90 days (10/4/2024), the event of default of $5,000.00 also applies.
  

   

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22864788
  
  I am rejecting this response because: The representative never discussed about a penalty for not factoring in 90 days. My company should not be penalized if we dont factoring and we dont want to renew factoring with E-Capital. This is scam to keep business from leaving. I did what I suppose to do with the 90 day notice. I dont need factoring and I shouldnt not be penalized. I just want to pay the $750.00 and end the contract with E-Capital.
  
  Sincerely,
  
  Alexusona *******

  

  Business Response

  Date: 01/31/2025

  Thanks for forwarding us this information.  We do show noted on the account the client and the new intended new factor was given the information regarding the default fee (See below), however we have negotiated with upper management who has agreed to waive the default fee of $5000.00.  Our contracts department has been notified and is aware.  Thanks!

   

   

  
  7 days ago - 2025-01-24 12:18:44 PM
  emailed factor/client: Good day Mac,
  
  
  Attached please find the preliminary buyout report for ********************** (MC-1616376).There is no open A/R at this time.
  
  
  Please note that a $750.00 Buyout fee, an Early Termination fee of $2,500 and a Default fee of $5,000 will be applied and will be reflected in the Final Buyout report. 
  
  Once you have confirmed that you can proceed, we will send out the buyout agreement with the Final Buyout report via DocuSign to be signed by ********************** and *************** ****************** 
  
  
  Please confirm the details of the person who will sign on *************** **********************;behalf:
  full name
  title
  email address 
  phone number
  confirm company name is correct as: *************** *****************
  
  Please also provide your banking details (on company letterhead) so that future payments that may come to e-Capital and can be forwarded to *************** ******************

  Customer Answer

  Date: 01/31/2025

  I will not be factoring with no other company.  I just want to not renewal with E-Captial.  All I want to do is cancel the contract at the end of the contract.  I am working on my own will not be factoring with OTR.  Please I am not renewing any contract with any factoring company.  The only reason I was considering OTR is because of E-Capital unfair practices of charging company for not renewing their contract.  I am not using any other factoring company and only want to not renew with E-Capital.  E-Capital unfair renew practices show be review by the state of this is very predatorial acts to penalize small trucking companies who put their trust in them. The small companies not knowing the information about factoring.  Please BBB help me with this matter.  I just want pay the $750.00 for not renewing my contract that it that all.  I do not want to use any factoring company.  Thanks 

   

  Alexusona *******

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22864788
  
  I am rejecting this request because I am not going to a new factoring company, I have stated this. All I want to do is pay the $750.00 not renewing fee.  Please give me the information on how I can pay the none renewing fee to end this contract on February 15, 2025.  Please BBB help me so I can move on with my business.  I am small company and trusted E-Capital I did the right thing and sent in my 90-day notice and all they want to do is penalize me.  I am writing the BBB for help.  Please send me details on how to pay the $750.
  
  Alexusona *******
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 02/07/2025

  We will accept the $750.00 for termination.  Please find attached our banking details for the payment of the $750.00 Termination Processing Fee, do provide payment confirmation once processed to **********************************************************.  Thank you!