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Find a Location

Webb's Towing & Recovery has 1 locations, listed below.

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    Business ProfileforWebb's Towing & Recovery

    Tower

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers towing & repairs

    Business Details

    Location of This Business
    719 Magnolia Ave, Auburndale, FL 33823-4109
    BBB File Opened:
    6/27/2011
    Years in Business:
    30
    Business Started:
    1/1/1994
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Philip Webb, Owner

    Customer Contact

    • Philip Webb, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    12/30/2023 I had dinner with my family at **********************************************. Pulling in to park, I parked towards the back. There was a sign that stated 'Shared Parking' for ********************) and ******** to the left, so that where I and MANY others were parked. There was another sign that said 'tow away zone' to the other side. No one was parked there because people would think that that particular area is where you shouldn't park. Again many cars were parked in the area. I come out after dinner, around 9pm its freezing cold with my little children and lo and behold my car is gone. Thankfully my daughter's phone was in the car and I was able to trace where my car was and that I was with family who parked the same place I did and the car wasn't towed. The tow truck driver comes to where my car was and was a complete jerk. He delayed getting the paperwork started so he can clock me up another hour. When I called him out on this that's when he started the paperwork, He charges me $220 cash which obviously I don't have on me (no one would) but then charges me another 5% to run my card (SCAM). I said 'you know that this is wrong', he says to me 'yes, I know it's wrong, but this is my job'. He said I would get a receipt via email. Which I never got since I DIDN'T GIVE HIM my email. No receipt!! I parked beside my friend's truck which wasn't towed and said he couldn't tow it because it was a truck he said condescendingly 'I bet I could.)Is *****'s getting a cut of the ill-gotten gains from **** Towing company and *************************? Why is there not a sign at the restaurant that clearly says that 'you are at risk of being towed'? This was a SCAM, and I am disappointed in *****'s that they wouldn't be more vigilant in protecting their customers. A great dinner experience totally ruined because of poor signage. What is the point of towing cars at 9 at night in a abandoned dark lot where many cars were parked? Shame on *****'s. To be continued.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scott C

    1 star

    05/16/2022

    My experience with Webb's Towing and Recovery was terrible. I had a van towed on Sunday 05-16-2022. The van to be towed had an extended top on it which makes it tall (over 10 ft.). This was explained when the tow was requested. I requested to NOT have a rollback wrecker respond for this tow. I asked to confirm the price of this tow (4 miles total) and was given a price of $125 (price was good for any day of the week, anytime of day). I agreed and requested the tow. Within minutes a ROLLBACK wrecker responded to pick up the van. The driver loaded up the van and was dodging power lines as he drove. At the completion of the tow, I was told the price was now $180. (After giving me a break for the 5% credit card fee as I am a veteran.) I was stunned to hear the new price. But I was not going to dispute it with him due to my job (deputy sheriff). I paid what I was told to pay and he wished me a good day. I called the main office on Monday to express my unhappiness with my experience. I was told the rollback wrecker was fine for the tow since the total height was under DOT rules of 13.5 feet. I was also told that I failed to fully describe my van as an E350 when I called. Even if that was the case, as the driver responded to the scene to pick up the vehicle, he should have informed me of the new price to tow instead of what I was quoted on the phone. Monday, after calling Webb's Towing to express that I felt I was lied to, I called Bolton's Towing and requested a towing quote based on the same vehicle and same situation. I was quoted $110 (price was good for any day of the week, any time of the day.) I now understand I did not chose wisely when choosing Webb's Towing. It is not a mistake I will make again.

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