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Business Profile

Building and Construction

Bright Builder LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bright Builder LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bright Builder LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contractor was paid ****** to complete several jobs since 9/11/2022. He placed a folding door that isnt fully installed stating that the reason why he cant finish it is because it came damaged ? I have been trying to get him to finish it specially since I dont want anything to happen to my home by any hurricanes etc. Without a resolution. Every time I call he blames the manufacturer of the door and not the fact that the door was fine until his workers forced it and broke it

      Customer Answer

      Date: 11/04/2024

      The work was never completed. The last time I heard from the contractor was on August *******

      Business Response

      Date: 11/27/2024

      Hi BBB, 

      I reference to the customers project ****** *******  and their complainant  regarding  the installation of the Bio folder exterior door.  The door arrive on site from the supplier out of true. I reach out to the supplier and manufacture to provide a repair or replacement of the door. I tried to reach them on multiple occasion but have not been able to get any response or a resolution. Additionally one of my team member went to the site to attempt to repair and complete installation of the door which was not working properly base on the door arriving damage from the manufacturer. The Worker then proceed to crack glass and make the condition door worse and cause more damage. I went out to the Job site in person to observe the issue and determine what do to repair the door after  our attempt to resolve the situation.  Upon further investigation and seeing  the current condition of the door.  We informed the customer Husband ***** we will need to order the customer a new door at this point. The door is special order. Which needs to be Imported from ****** and this procees may take 1-2 month. I am doing everything I can to resolve this situation for this customer. Now I have started to work with the supplier to order a new replacement door. I understand the customer Complaint however it is not they are stating that I have been work hard to resolve the issue with a supplier who not be responsive. I continue to take corrective action. Lastly regarding the Amount of the complaint those number are not accurate that amount is for the entire amount of the project that was completed. The  dispute amount is only for the door. Customer is not providing accurate information.

       

      Regards David 

    Bright Builder LLC is NOT a BBB Accredited Business.

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