Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2,2024, I purchased two tickets to a concert scheduled at the Lansdowne Theater, approximately 3 miles from my home. The concert was scheduled for October 18, 2024 at 8:00pm.
  
  I found out about two weeks before the concert that the Lansdowne theater’s opening was delayed so I called for a refund. The theater told me I had to go through Go Tickets and advised me that they would probably deny my refund and go through my bank
  
  About a week before the concert, I contacted them and they refused to refund my purchase.

  Business Response

  Date: 04/23/2025

  Thank you for reaching out to us. At the outset, we would
  like to clarify Go Marketplace LLC is registered in Delaware, with the
  tradename of "GoTickets" and is not affiliated in any way with “Go
  Tickets LLC”, nor the state of North Carolina as referenced in the
  communication from the BBB.

  We appreciate the opportunity to address the concerns of our
  customer. We understand that purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring that
  every ticket listing is genuine and reliable. Moreover, we proudly stand by our
  GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to
  the fluctuating nature of prices and inventory levels in the secondary ticket
  market, GoTickets generally cannot provide refunds, thus we do maintain an “All
  Sales Are Final” policy for both the buyer and the seller of tickets. This
  guarantee firmly states that you will receive your tickets in time for the
  event, they will be valid for entry, and the seats you obtain will be either as
  specified in your order or even better. In the extraordinarily rare instance
  that any of these assurances aren't met, we've got you covered: GoTickets will
  either provide a 100% refund or offer store credit equivalent to the purchase
  price. 

  Our customer placed their order on 9/2/2024 for 2 tickets
  for The Fab Four - The Ultimate Beatles Tribute (Moved from Lansdowne Theater)
  at Colonial Theatre Phoenixville - Phoenixville, PA on 10/18/2024 8:00 PM.
  Their order was confirmed immediately and fulfilled the following day, in
  accordance with our 100% Buyer Guarantee.

  Several weeks later, the performer moved the venue to a new
  location, but did not cancel the event. Subsequently, as an industry standard,
  GoTickets followed suit, updating the event location to match the new venue.
  All buyers were made aware of the change promptly.

  We understand how disappointing a venue change can be for an
  event. We left several voicemails when trying to reach our customer but have
  not heard from them since 11/25/2024. We consider this matter closed.

  
  Regards,
  Go Marketplace LLC 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22550249

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In attempting to buy tickets for Casting Crowns concert for 10/12/2024 from Ticketmaster, I somehow was redirected to GoTickets and charged significantly more for the tickets than what they were listed for with Ticketmaster. I was unaware of the price increase or that I wasn't dealing with Ticketmaster until my credit card account was charged. Transaction was on August 23, 2024 in the amount of $398.73. I filed a dispute with Discover, the credit card used to purchase the tickets. Discover immediately reversed the charges, and said they would do an investigation and let me know the outcome. I received an emailed letter from Discover on 9/26/2024 stating that the dispute had been found in my favor. I received no other communication from Discover or TicketsGo. While reviewing my credit card statement on 11/10/2024 I found a reversal of temporary credit in the amount of $398.73 to GoTickets. So I was charged for a concert I never attended and was not notified by either Discover or GoTickets that I was being charged for the tickets. I contacted GoTickets 11/11/2024. They stated they have a no refund policy. I explained that I had filed a dispute because I felt the tickets were sold to me in a fraudulent manner because I was not attempting to buy tickets from GoTickets. They admitted that I had been redirected to their site but were not willing to give me a credit in the amount of $398.73. After a lengthy discussion in which I told the representative that I would be contacting the Better Business Bureau she offered me a $50 credit. I was willing to settle for a credit of $398.73 for another event, not even a full refund on my credit card. She stated the reason they would not credit me was because I filed a dispute with Discover. When I tried to contact the phone number on my Discover bill 773–4 18–1293, I received a message stating you have reached a Verizon number that is no longer in service. Discover will not re-reverse the charge without GoTickets consent.

  Business Response

  Date: 11/12/2024

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to your satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price.
  
  This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. 
  
  Our customer placed their order on 8/23/2024 for 2 tickets for Casting Crowns on 10/12/2024. Their order was immediately confirmed and fulfilled accurately shortly after. Our customer later filed a dispute with their financial institution, which resulted in favor of GoTickets. It should be noted that GoTickets does not re-direct customers to our site as our customer claimed, but rather, our site is completely user-driven.
  
  Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings. To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets, the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery. All orders are final and, once placed, cannot be cancelled or retracted.  The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations.
  
  During the checkout process, our customer agreed to the terms of service, which state the following:
  
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final.  Ticket prices on the Services are set by the owners of ticket(s) ("Seller"). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. All sales are final even though ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given. GoTickets will never charge more than what you have authorized. 
  Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations, except as expressly set forth herein or as required by applicable law. 
  Prior to receiving this claim, this matter was thoroughly discussed with our customer. In the interest of customer service, our support team offered our customer a partial credit, however this was declined. As such, we consider this matter resolved. If our customer has any additional concerns regarding their order, we encourage them to contact our support team. If they have any additional questions regarding the status of their dispute, we encourage them to contact their financial institution.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22540488

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched "BYU at University of Utah men's basketball tickets" on Google and gotickets.com was the top result. I paid $185.39 on 11/6/2024 for 2 basketball tickets. I got several emails from gotickets.com, one asking for me to create a profile with them. I then received an email that told me to click on the link to download the tickets. I clicked on the link, and the tickets appeared similar to comparable tickets from other sites. But the link to "Add to Google Wallet" did not work. The tickets are fake.

  Business Response

  Date: 11/12/2024

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to your satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price.
  
  This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. 
  
  Our customer placed their order on 11/6/2024 for 2 tickets for BYU Cougars at Utah Utes Mens Basketball at Jon M. Huntsman Center - Salt Lake City, UT on 1/18/2025 at 7:00 PM. Their order was confirmed immediately and fulfilled on 11/11/2024, in accordance with our 100% Buyer Guarantee. Our customer indicated they believe their tickets are fake, however we would like to ensure them they are valid and authentic tickets, sent and accessed via securetickets, with rotating barcodes that were provided to them and only them. While the page may display a button that appears to include the ability to add a ticket to their mobile wallet, the utility of that button is not fully functional, as the secure.tickets platform does not always allow this option. This does not invalidate or prohibit our customer from scanning or using their unique tickets.  By accessing the link, as our customer did, they can scan the rotating barcode when they arrive at their event.
  
  If our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket on Oct 17 for a performance on Nov. 15 at the Axelrod Theater in Deal, NJ. I selected the only box offered on the venue’s site to purchase tickets. I assumed that I was buying them through the theaters box office using GOTICKETS.com.
  However, without any disclaimer, my ticket was sold” to another third party, LYSTED.com, which auctioned off my ticket to the highest bidder.
  When I received the ticket, in my email, it had the “buyers” name on it and also included a 50% markup! I
  I called the box office and they said that this also happened to another patron.
  I called GOTICKETS who told me to contact LYSTED.com. This company auctions off your ticket for a fee.
  I believe that this is a scam. I am trying to get a full refund or will dispute the charge as soon as the pending status becomes a payment. This company “steals” your original transaction and then sells it without any indication or information.

  Business Response

  Date: 10/29/2024

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to your satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price.
  
  This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. 
  
  Our customer placed their order on 10/18/2024 for 1 ticket for Fiddler on the Roof at Axelrod Performing Arts Center - Deal, NJ on 11/15/2024 at 7:00 PM. The order was confirmed and fulfilled accurately the same morning, in accordance with our 100% Buyer Guarantee. The customer appears to be concerned that their ticket was auctioned off to the highest bidder, however we would like to clarify this is not the case. Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings. To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets, the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery. All orders are final and, once placed, cannot be cancelled or retracted.  The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations.
  
  During the checkout process, our customer agreed to the terms of service, which state the following:
  
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final.  Ticket prices on the Services are set by the owners of ticket(s) ("Seller"). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. All sales are final even though ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given. GoTickets will never charge more than what you have authorized. 
  Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations, except as expressly set forth herein or as required by applicable law. 
  
  Prior to receiving this claim, this matter was thoroughly discussed with our customer. As such, we consider this matter resolved, however if our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  Regards,
  Go Marketplace LLC
  [email protected]

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22441310
  

   When I called Go Tickets directly, they most definitely used the term that it was “auctioned off to the highest bidder” by another company whose name I forget . Go Tickets  advised me to join the other company, for a fee, and then put my ticket on the other 3rd party and “auction it off” to try and get a higher price.

  Their above very long description, in very small print, DID NOT appear anywhere prior to the ticket purchase. Nor did it appear after the sale. Nowhere did it state anywhere that the ticket was not being directly purchased from the event’s box office.

  This predatory company somehow placed a link on the theater’s web page. It’s a sham and it’s called phishing. When I called the theater’s box office, they informed me that someone else had also been tricked into buying from this company believing that they were buying the tickets directly from the theater. 

  
  

  Not only is the company lying about the disclaimer being presented prior to the purchase but the next day their link was gone and the real theater’s box office was on the web site.  Go Tickets  obviously “phished” on their web page hoping to trick ticket buyers into thinking that they were buying tickets from the theater.  

  Business Response

  Date: 11/12/2024

  Thank you for reaching out to us to further address the concerns of our customer. We take complaints extremely seriously and want to ensure we are addressing any and all inquiries.
  
  Our user-driven site does not operate with any type of bidding or auction process, nor malicious data collection that our customer has suggested in their response. We also do not have any fee, nor do we suggest joining other companies for a fee. Our customer placed their order on 10/18/2024 for 1 ticket for Fiddler on the Roof at Axelrod Performing Arts Center - Deal, NJ on 11/15/2024 at 7:00 PM, and it was confirmed and fulfilled accurately the same morning, in accordance with our 100% Buyer Guarantee. The seating location they selected and purchased was provided directly to them and only them, and was not auctioned off elsewhere, as that is not a service we provide, nor take part in. 
  
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final, due to the unique nature of tickets and of our business as a secondary marketplace. During the checkout process, our customer agreed to the terms of service to place their order. These terms are provided prior to the final step of checkout, and are required to be agreed to before purchase.
  
  Prior to receiving this claim, this matter was thoroughly discussed with our customer. Their order was filled accurately to attend the event this week. As such, we consider this matter resolved, however if our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to see Creed in Noblesville IN on March 11 and my bank was charged that day. The show was August 10. I never received the link to the actual tickets, $447.73 for two. I called them in July to check status. They told me it would be fixed before the show. That never happened. Contacted them today and they refused to refund my money claiming that they had sent me a link to the tickets.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets through Gotickets for Sherlock Holmes at the Cabaret theatre in Ashland Oregon. 5 tickets $80.00 per ticket. I requested them for the 20th of October 2024. they sent an email saying they were for the 19th of October which I cannot accept. I am unable to use them on that date. I requested they cancel them. They replied they buy them through a seller who they cannot access. they do have a sentence in their agreement that if it is the fault of the seller they can refund otherwise they will not. they sent me tickets for the wrong date so that would be the sellers fault. I requested to see my original order and they would not supply it to me. They also did not send a total due.

  Business Response

  Date: 08/28/2024

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to your satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. 
  
  Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings. The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations. To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets, the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery. All orders are final and, once placed, cannot be cancelled or retracted.
  
  Our customer placed their order on the user driven site, for Sherlock Holmes and the Study in Scarlet at Oregon Cabaret Theatre in Ashland, OR on 10/19/2024 at 8:00 PM local time. They were promptly sent an order summary and subsequently an order confirmation.  It should be noted, upon request, the order confirmation was re-sent to them. The order was placed for the event, date, time, and location chosen by the buyer.
  
  Prior to receiving this claim, this matter was thoroughly discussed with our customer. It should also be noted, in the interest of customer service, a resolution was offered to our customer, yet they declined. As such, we consider this matter resolved, however if our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  Regards,
  Go Marketplace LLC
  [email protected]

  Customer Answer

  Date: 09/02/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22148669

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased a parking spot from them to an event on 9/15/24, and immediately tried to cancel (1 minutes after purchasing), as I thought I was purchasing the parking spot directly from the provider. They refused to cancel my order and refund my parking spot.

  Business Response

  Date: 08/28/2024

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to your satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. 
  
  Our customer purchased their parking pass at 1:25 PM CST on 8/11/2024 and the order was confirmed immediately. The order was accurately filled the same day, in accordance with our 100% Buyer Guarantee. Prior to completing the purchase, customers must agree to the terms of service, which state, "The purchase of tickets is at the full discretion of the Buyer, and all sales are final." 
  
  Prior to receiving this claim, this matter was thoroughly discussed with our customer. It should also be noted, in the interest of customer service, a resolution was offered to our customer, yet they declined and opted to dispute the charge with their financial institution. As such, we consider this matter resolved, however if our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  Regards,
  Go Marketplace LLC
  [email protected]

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  There was never any resolution offered by the business. They just stated they will not cancel the transaction and refuse to refund me the money even though I contacted them less than 5 minutes after completing the transaction. The number they provide as a “contact us” is an automated messaging center and you can never get anyone on the phone to actually discuss. Moreover- this is their method of operation. They just scam you once and move on to the next client that falls for it. They don’t care about customer satisfaction or any of that. 
  
  
  
  
  Regards,
  Complaint ID: 22125837
   
  
  
  
   

  Business Response

  Date: 09/20/2024

  Thank you for reaching out for us to further address the concerns of our customer. Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings. The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations. To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets, the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery. Per the GoTickets Terms of Use, agreed to during check out,  all orders are final and, once placed, cannot be cancelled or retracted.
  
  Our customer's purchase at 1:25 PM CST on 8/11/2024 was confirmed immediately and accurately filled the same day, in accordance with our 100% Buyer Guarantee. Our customer appears concerned that our phone number is just an automated message; however, we would like to clarify we have an active working phone number as well as chat and email support, from 8:00 AM CST to 11:00 PM CST every day, including holidays. We spoke with our customer various times via Live Chat as well as reached out via phone and left a voicemail. 
  
  Prior to receiving this claim, this matter was thoroughly discussed with our customer. It should also be noted, in the interest of customer service, a resolution was offered to our customer via live chat, yet they declined and opted to dispute the charge with their financial institution. The dispute has since been closed and our resolution offer remains if the customer wishes to contact us again. As such, we consider this matter resolved, however if our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  Regards,
  Go Marketplace LLC
  [email protected]

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered parking pass 8/8/24 at 12:02pm
  
  Event started 12:35 pm
  Did not teceive pass or confirmation and had to purchsse a different parking pass st location to make event
  Received summary of transaction WITHOUT PASS 12:36 pm
  Received actual fownload pass at 1:27 pm
  Site guarantees refund
  Told them in afternoon call after game i had screenshots of every transaction time and date and asked gor 89.01 refund which was denied.

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing tickets for a show at the Civic Center on their website when I was actually directed to this website. I did not know that this was not the Civic Center until I received the e-mail from Gotickets. Immediately upon seeing this, I contacted them via chat to cancel the order ( maybe 2 minutes). I was told, I couldn't cancel because it was already fulfilled with a third party seller. I then called the number given on my PayPal account to speak to someone in person. I checked the status of my order and it was still waiting on the seller to confirm! I then spoke to Arden (of course, no last name would be supplied) and she said she would check on it and put me on hold for over 15 minutes. After this time, she returned and said she could not offer a cancellation. I would like the tickets cancelled and a full refund for $1397.97.

  Business Response

  Date: 09/20/2024

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to your satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. 
  
  Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings. The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations. To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets, the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery. Per the GoTickets Terms of Use, agreed to during check out,  all orders are final and, once placed, cannot be cancelled or retracted.
  
  Our customer claims they were unaware they were using the GoTickets website to purchase tickets until receiving an email after their purchase, however nowhere on the site does it indicate GoTickets is the official site of this event or venue, and moreover, the site is clearly branded as GoTickets.
  
  Our customer placed their order on the user driven site on 8/3/2024, for Moulin Rouge at Civic Center Music Hall - Oklahoma City, OK on 9/7/2024 2:00 PM local time. They were promptly sent an order summary and subsequently an order confirmation. The tickets were delivered on time per our buyer guarantee and our customer successfully accessed the tickets prior to the event. Prior to receiving this claim, this matter was thoroughly discussed with our customer. We consider this matter resolved, however if our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  
  Regards,
  Go Marketplace LLC
  [email protected]

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  https://gotickets.com/about
  
  I checked online and this was the website involved
  
  You might have to double check if that was the correct Business LLC that I attached to this
  
  https://gotickets.com/about
  
  I went to a Yankee game on Sunday and used this website to get a parking permit. The company took my money $107.99 and never sent me a parking permit. When I called the company and told them that I never received a parking permit they put me on hold for 45 minutes then came back on the line and told me everything was resolved and a new permit would get sent. Then we got off the phone then I never got a parking permit sent. If they’re doing this to me they are doing this to other people and robbing people. I contacted their customer service and they gave me the runaround and said that it was in the policy and I explained to them I never received a parking permit and I just want to refund and they said they can’t refund me and then I explain to them I never received the ticket and so on. I saved all of the information and the receipt confirmation if you need that for your records.