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Business Profile

Event Ticket Sales

TicketOffices.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for TicketOffices.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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TicketOffices.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought two very expensive tickets to an event scheduled on March 29th, 2020 in December of 2019 from ticketoffices.com. The event has been rescheduled 5 times and they will NOT refund for anything. It has been so long that the venue doesn't take printed or the * tickets anymore and they won't give me a digital copy. This company is a bunch of crooks making interest on everyone's money for all these years! Shut them down!!!

      Business Response

      Date: 09/12/2022

      Thank you for reaching out to us. At TicketOffices.com, we value our customers and would like to take the time to address our customers concerns. TicketOffices.com has contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 

      Regards, 
      TicketOffices.com 

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I purchased tickets from ************* for the Poison/Motley Crue/*****************/Def Leopard concert in ****.l in ***********. It was postponed multiple times and is finally to take place this Sunday 8/21/22. We have misplaced our tickets and have contacted ************* multiple times to see about getting replacement tickets. We even sent them a photo of the tickets from 2 years ago that we sent our friends who are supposed to go with us. They have repeatedly said they have contacted the seller and there is nothing they can do. I am out over $900.00 and I feel they have made little or no effort to get us replacement tickets since they already have my money. Very disappointed in the customer service and lack of effort on their part.

      Business Response

      Date: 08/26/2022

      Thank you for reaching out to us. At TicketOffices.com, we value our customers and would like to take the time to address our customers concerns. Please note we have previously attempted to contact this customer directly to resolve this matter; however, we were unable to reach the customer. At this time we request that they contact our customer service team if they would still like a resolution for their concern as additional information is needed in order to process their request. TicketOffices.coms ultimate priority is to continue providing excellent service and we would like to thank our customer for their understanding.  

      Regards,
      TicketOffices.com

      Customer Answer

      Date: 08/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    TicketOffices.com is NOT a BBB Accredited Business.

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