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Business Profile

Event Ticket Sales

TicketOffices.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for TicketOffices.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 tickets to a concert at the ******** in *****, **, through Ticketoffices.com. I spent $239.15 on the tickets. I have an email from the manager of the ********, verifying the show was cancelled and refunds were issued. His name is ***** and his email is ********************* My order number is #********. I also spent $40 on insurance for the tickets, but they also denied that claim, because they said the show was postponed, via Ticketoffices.com. I have an email thread of 19 messages, all with them saying the same thing. They can't do anything and I have to wait. IT'S BEEN 4 YEARS!!!!! HOW LONG DO I HAVE TO WAIT TO GET A REFUND FROM A CANCELLED SHOW!!?!?!?!?!?!

      Business Response

      Date: 10/11/2023

      Thank you for reaching out to us. At TicketOffices.com, we value our customers and would like to take the time to address our customers concerns. Due to the nature of our business on the secondary marketplace, TicketOffices.com is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, any event updates must be confirmed by the event or venue. In this case we understand our customer indicated that their event did not take place on the previously scheduled date. We are currently reviewing this matter and will notify our customer if any further updates to their order become available. We encourage our customer to reach out to our customer service department with any other concerns they may have regarding their order.   


      Regards,
      TicketOffices.com

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets 1-24-2023 for a Pantera concert in *******, **. I never got them on my phone. When i looked at the printoff it said i wont receive them until the day of the concert 9/6/2023. I started to get nervous seens its next week and paypal wont give me my money back as they only do that 180 after transaction. And i bought them 8 months ahead of time to get good seats! I have contacted ticketoffice today in hopes this can be resolved. One i didnt want lawn seats. Two i wanted them immediately on my phone like all the other tickets i bought the same day through ticketmaster for another concert. why do i have to wait till the day of the show? i have to make plans to go to this. So i did i some research and alot of bad reviews' about getting scammed out of there money. i live on a minimal income and i cannot afford a scam i want my money back. I wont even know if its a scam until the day of the show and its too late to get tickets to go.

      Business Response

      Date: 09/05/2023

      Thank you for reaching out to us at TicketOffices.com, we appreciate this opportunity to address the customer's concerns. However, upon further review it appears the information provided on this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 

      Regards,
      TicketOffices.com

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a duplicate to temporary complaint ID is e7445c32-64d0-44e4-86a8-f0c696bd6de6.As I'm not sure which company is supposed to be reimbursing me.Same comment . ********* and constantly changing stories as to why I haven't been credited yet.

      Business Response

      Date: 05/05/2023

      Thank you for reaching out to us. At TicketOffices.com, we value our customers and would like to take the time to address our customers concerns. We have already provided a resolution to this matter in the interest of customer service. A refund was remitted to the original method of payment on the order in question as of 4/28/2023. As it stands we consider this matter resolved. If our customer has any additional concerns we welcome them to contact our customer care team. 
       
      Regards, 
      TicketOffices.com 

    • Initial Complaint

      Date:10/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $773 for tickets in October 2020. The event, originally scheduled for July 2022, was rescheduled at the ********** because of Covid for October 28, 2022. I received electronic tickets, and called the issuer to confirm their validity. I was told they were confirmed to be valid, legitimate tickets and that the date on them was what it was because of the original show date. They were not. After waiting over two years, my daughter and I were turned away at the door as our tickets were indeed NOT valid. There is a 100% guarantee for valid tickets.I want that refund and I want it NOW!

      Business Response

      Date: 11/07/2022

      Thank you for reaching out to us. At TicketOffices.com, we value our customers and would like to take the time to address our customers concerns. TicketOffices.com has contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
       
      Regards, 
      TicketOffices.com 

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets for a ************************* concert. Because of Covid it was postponed and now he has a health issue and cancelled his tour. *** asked multiple times for a refund and they claim his concert is only postponed and wont return my money that totals $2,525.96. Order is ********. I want my money back. They claim you will get your money back for cancelled shows and refuse to admit this show is cancelled. See one of many reports of his tour cancellation below. I just want my money back. Thanks for your help. https://news.yahoo.com/******-bieber-cancels-remaining-world-081018907.html?fr=sycsrp_catchall

      Business Response

      Date: 11/07/2022

      Thank you for reaching out to us. At TicketOffices.com, we value our customers and would like to take the time to address our customers concerns. TicketOffices.com has contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 

      Regards, 
      TicketOffices.com 

      Customer Answer

      Date: 11/08/2022

       
      Complaint: 18327276

      I am rejecting this response because:

      Sincerely,

      *************************

       

      They have not processed my credit as of yet.  On 10/31 I received an email they would process it in 3 to 5 days.  I called them today and was told its still being processed.  They were unsure how long it would take.  

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