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Business Profile

Computer Software Developers

RL Greenway LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for RL Greenway LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RL Greenway LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/4 - I thought I would try it for one month, but they billed me for 29.99 for one month and 187.88 for a lifetime--didn't sign up for that. I declined all add-ons. So I was surprised to see over $200 out of my account. I have tried emailing and messaging them to get this corrected, but there has been no response. I have contacted my credit card to dispute the charges. I was willing to give them a chance, but they overcharged and won't respond. So I figured maybe they would respond once they saw this.

      UPDATE 2/9 - They finally replied to my multiple emails to offer me a 25% refund on something I DIDN'T PURCHASE!!!! That is telling you it is a scam--they are more concerned about getting money than customer service.

      UPDATE 2/11 - They stopped replying to emails. Moved forward to disputing charges with PayPal.

      UPDATE 2/20 - still no refund. Said I bought the extra lifetime membership and don't refund for mistakes or accidental purchases. I didn't purchase it or click anything to authorize purchase. Also the positive reviews I have read on other sites are fake. They us AI for pictures to fake profiles. Contacting better business bureau now. Still dealing with credit card company on disputing charges. Also see their response. They apologize for any inconvenience, but won't refund the $217.

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid an initial $25 for a month long parenting advice program. After I selected the initial program they asked if I wanted unlimited access for $99. No where did it say this was in addition to the $25. Also, no where did they say you can only access one lesson a day even after paying for the unlimited plan. There is no log in for the web site and I cannot get back to the lesson page. This is a complete scam.

    • Initial Complaint

      Date:01/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7 transactions
      $29.99 for each transaction
      dates: 7/19/23, 8/21/23, 9/19/23, 10/19/23, 11/20/23, 12/19/23, 1/19/24 (pending)
      -having trouble uploading documents, can send if emailed

    RL Greenway LLC is NOT a BBB Accredited Business.

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