Reviews

Review Details

• Review fromMartin H

  Date: 08/14/2024

  1 star
  I ordered Semiglutide from ReflexMD at the same day when my doctor found out asked me to cancel it, which I did. I got the confirmation that the order was canceled to my surprise. Six days later the order showed up on my door step with ice package surrounding to order being warm, when I contacted customer service she said that the pharmacy ignored the request and if I’m not happy with the order, I can discard it and that was the extent of it.
  I feel like this is a scam based on patient desperation to lose weight with a very poor customer service. Do yourself a favor. Don’t order go to your doctor and discussed ordering medication through your doctor. Avoid This company at all cost.

  ReFlexMD

  Date: 09/06/2024

  Dear Martin,
  
  Thank you for sharing your experience. We understand your concern and would like to clarify the situation.
  
  You contacted our Customer Support team requesting to cancel your order and process a refund, as advised by your doctor. At the time of your request, the order had already been shipped by our partner pharmacy. Our support agents confirmed that we canceled your subscription for future orders, but unfortunately, we were unable to issue a refund for this shipment as it was already in transit.
  
  We apologize if the communication around this process was unclear. Please rest assured that patient safety is our top priority, and we always recommend discussing any medication decisions with your healthcare provider.
  
  We understand this situation is frustrating and hope that this clarifies our process. If there is anything else we can assist with, please feel free to reach out.
  
  Best regards,
  ReflexMD

• Review fromCaroline N

  Date: 08/08/2024

  1 star
  charged me on July 18th and never shipped Ned's by Aug 8th still haven't received anything

  ReFlexMD

  Date: 10/09/2024

  Dear Caroline,
  
  Thank you for bringing this to our attention, and we sincerely apologize for the delay in shipping your order. After reviewing your case, we found that there was an internal error with processing your July 18th order. Unfortunately, it wasn’t completed as expected until our Customer Support team intervened to resolve the issue with the pharmacy.
  
  We are pleased to confirm that your order was delivered on August 8th. We understand how frustrating this experience must have been and are taking steps to prevent this from happening in the future.
  
  If you have any further questions or concerns, please don’t hesitate to reach out to us directly at [email protected]. Thank you for your patience and for being a valued customer.
  
  Best regards,
  The ReflexMD Team

• Review fromMaxine E

  Date: 08/06/2024

  1 star
  They won't cancel; they will keep taking your money. No one is ever available to chat on the phone. They took $497 at the first and end of the month, so technically it is a scam about paying only 399 a month. It is costing me $1000 a month.

  ReFlexMD

  Date: 08/08/2024

  Dear Maxine,
  
  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you've experienced.
  
  After reviewing your case, we found that you submitted an email request on 08/06/2024 to cancel your subscription due to financial constraints. Our team promptly forwarded your request to our wellness advisers, and your subscription was cancelled on 08/07/2024. We also processed a full refund of $497 for the amount in question.
  
  We strive to provide excellent customer service, and we are sorry to hear that you had trouble reaching us by phone. We will be reviewing our processes to ensure that this doesn't happen again in the future.
  
  If you have any further questions or concerns, please don't hesitate to contact us directly at +1-888-807-2462 from 7 AM to 4 PM PST, or email us at [email protected].
  
  Thank you for allowing us the opportunity to resolve this matter.
  
  Best regards,
  The ReflexMD Tea

• Review fromKeelie Y

  Date: 07/31/2024

  5 stars
  I have had an excellent experience with Reflex MD. I enrolled and received my semaglutide within 3 days. My first month I lost 9 lbs and working on my last 5 lbs. Total game changer for me!

  ReFlexMD

  Date: 09/03/2024

  Hello Keelie,
  
  Thank you for sharing your positive experience with us! We're thrilled to hear it, and your feedback motivates us to continually provide outstanding service. If you ever need assistance, please feel free to contact us anytime. We're honored that you chose ReflexMD to support your health journey, and we're committed to exceeding your expectations every step of the way.

• Review fromOuida b

  Date: 07/26/2024

  1 star
  Reflexmd is a scam. Avoid this company!
  
  They delivered a hot box with a hot pack and hot vials of medication after days of no tracking information being provided. The package arrive via UPS at 7 in the evening. The moment it arrived all of the tracking information miraculously came up on my patient portal.
  I contacted customer service and they kept referring me to another person. I spoke to 3 different people who all gave me a version of how they had done scientific studies that proved the meds are stable for 5 days in temperatures up to 107.
  They insisted that the product must have defrosted in the hour it took to deliver to my house from their cold facility. Even if this med would maintain its efficacy after being in temps up to 107, I know this package was in a delivery vehicle for at least 2 days in temperatures far exceeding 107. It’s 100 degrees outside everyday.. in a closed vehicle I can’t imagine how hot it gets.
  I’ve received Wegovy through the mail and it arrived properly packed & with frozen ice packs. This is the proper way to deliver a medication that needs a stable temperature environment.
  Stay away from Reflexmd. Terrible customer service and irresponsible delivery service & handling of a medication that requires a stable temperature.
  I lost $200 bucks to ReflexMd. I’ll do my research next time.

  ReFlexMD

  Date: 09/06/2024

  Hello Ouida,
  
  Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear about the issues you encountered with your recent delivery.
  
  We understand how important it is for medications to be kept at the right temperature. Our shipping guidelines are designed to ensure the stability of our products, and studies show that they remain effective for up to 5 days in temperatures up to 107°F. Nevertheless, we recognize your concerns and will be reviewing our processes to improve our service.
  
  Your feedback is invaluable to us, and we appreciate the opportunity to address these issues. If you have any more questions or if there’s anything else we can assist with, please feel free to reach out. We’re here to help and make things right.

• Review fromStuart M

  Date: 07/17/2024

  1 star
  Scam. Lost my medicine, would not reimburse or discount. Stay FAR away from this company. Scam.

  ReFlexMD

  Date: 10/09/2024

  Dear Stuart,
  
  Thank you for your feedback, and we apologize for any inconvenience you’ve faced. Upon reviewing your case, we understand you requested a refund for medication returned to the pharmacy due to temperature issues, along with a free replacement. Unfortunately, as outlined in our refund policy, we are unable to offer a refund or send a replacement at no cost for medication that was returned.
  
  We aim to provide transparency with all of our policies, including shipping and refund procedures. If you have any additional questions or would like to discuss your situation further, please contact us at [email protected].
  
  We appreciate your understanding and the opportunity to address your concerns.
  
  Best regards,
  The ReflexMD Team

• Review fromTeresa W

  Date: 07/12/2024

  1 star
  I received my shipment this week on a day that approached 100 degrees. The box arrived in the early evening after sitting in the back of a hot truck all day. Temperatures inside the vehicle easily would have approached 120 degrees. Upon opening the package all items were extremely hot to the touch. The one ice pack had long melted and felt like a hot water bottle. I immediately contacted customer service and was told that ‘they ship their product’ with an ice pack to ensure coldness is maintained despite me telling them details to the contrary. I then received an email stating my issue had been resolved when it obviously hadn’t. I sent another email to customer service after speaking to a medical professional and have yet to receive a response. My concern was primarily related to the viability of the medication and whether or not it’s safe to use after being in conditions so out of the recommended storage guidelines. This is too expensive to ‘assume’ it has retained its potency and too risky to assume it’s still safe. The company has poor shipping standards and a lack of regard for its clients concerns.

• Review fromMICHAEL L

  Date: 07/01/2024

  1 star
  They're good until they aren't. Cancelled my subscription and they still charged me $500. When I asked about this the customer service person said once it ships they can't take returns. Then I pointed out that the package was shipped AFTER I canceled my subscription and I was met with an auto reply saying that she would be out of the office for the next 3 days. Sketchy practices, stay away.

  ReFlexMD

  Date: 10/09/2024

  Hi Michael,
  
  Thank you for sharing your feedback. We understand your frustration and apologize for any confusion regarding your recent experience. Our records indicate that when you requested to cancel your order, the pharmacy had already shipped the package. Unfortunately, once an order has been shipped, we are unable to process a full refund as per our policy.
  
  However, after reviewing your case, Natalie, our customer service representative, sought approval and provided a partial refund of $200 to accommodate your concerns. We appreciate your understanding of this matter and apologize for any inconvenience caused.
  
  Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with.
  
  Sincerely,
  The ReflexMD Team

• Review fromLin B

  Date: 06/22/2024

  1 star
  My very first order arrived today. Semaglutide needs to be kept refrigerated. The vial and its very small, companion cold pack were both HOT. It shipped from Texas and arrived in Arizona during record-breaking heat. I researched and discovered that the active ingredients are rendered inert if not kept refrigerated. I called the number that reflexmd published to request that my subscription be canceled. The operator with whom I spoke kept trying to put me off, telling me that she doesn't have the authority to cancel and that I would have to talk to a member of the “wellness team” but she wouldn’t connect me. Finally, after I insisted rather brusquely, she WAS able to cancel the subscription. So, she lied that she didnt have the ability to cancel. She was likely just making it difficult to cancel, lerhaps in the hopes that I’d change my mind… I don’t know but it was awful that they they didnt protect the product to ensure its safety and now I’m out $300 for a product that I cant use.

  ReFlexMD

  Date: 09/03/2024

  Dear Lin,
  
  We are sorry to hear the medication was warm in your package when it arrived, but please don't worry. While our compounded medications are shipped with ice packs, the medication has been through cGMP stability studies and was found to be thermally stable at extreme temperatures well above 100°F. Assuming your package was not subject to extreme temperatures longer than two days, there should be no impact on safety or potency.
  
  We understand your concerns and want to make sure you feel confident in the quality and effectiveness of your medication. We will be reaching out to you directly to discuss your experience and ensure that your subscription cancellation and refund are processed smoothly.
  
  Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.

• Review fromStacey B

  Date: 06/08/2024

  1 star
  Problem 1; Signed up in late May. Never had a zoom call or Telephone call from a Dr. By law, no phone call or zoom call does not qualify for Telehealth. I am a Registered Nurse who works with Telehealth all day and I know the legal requirements they qualify.
  Problem 2: I received a warm vial of medicine which Semiglutidd is a medication that. Reds to be refrigerated during transport and storage. I complained immediately but never got a response back from a provider if it was safe to use.
  3rd problem is the billing. The only person I spoke with was the initial sales rep @Herome” who promised that if you sound 3 months at a time the medication would stay at the 297 rate. Was later sent an email they they could not honor they because I live in California..
  Lots of Redflags with this company including quality, care issues, no telehealth visit. I will be notifying the DEA and FDA, god only knows what’s in the medication. I through it out. Not putting warm, possibly expired medication in my body with no orovider oversite. Be very Leary. I will be going through my insurance and private physician going forward. I canceled everything in writing and they haven’t even acknowledged that.

  ReFlexMD

  Date: 06/15/2024

  Dear Stacey, 

  Thank you for your feedback. Our partner pharmacies exclusively use the base form of semaglutide in their formulations. All of our partner pharmacies are registered with the FDA and regulated by state boards of pharmacy. We are committed to providing safe and effective medications for our patients. Thank you for highlighting the importance of working with a reputable company to obtain these medications. Per your request your account has been successfully canceled.

  We wish you well on your health journey!