Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great service for over a year and then they took our money, did not ship product and keep promising to send it but have not. Over 20 contacts with then over the last 60 days from us with resolution promised but not fulfilled. We have committed to a continued purchase on their terms and still just receiving, "we are looking into your problem" responses but no action.

  Business Response

  Date: 08/12/2025

  We sincerely regret the inconvenience REMOVED experienced and appreciate the opportunity to address their concerns regarding the delayed order noted in BBB Complaint ID: 23687173.
  
  On August 1, 2025, at 12:25 PM, we spoke directly with the customer to review the matter in detail (as documented in the attached Zendesk email history). Following our discussion, the issue was resolved by:
  
  - Issuing a $497.00 refund for the discontinued maintenance plan.
  - Applying a $100 discount to the next charged order.
  - Providing an additional $100 courtesy credit as a goodwill gesture.

  Regarding the new order, a UPS tracking number was provided in the same email response. The customer has confirmed that the matter has been resolved to their satisfaction, and no further action is required.
  
  We remain committed to providing dependable service and ensuring positive experiences for our customers, and we will gladly assist REMOVED with any future needs.
  
  
  Sincerely,
  ReflexMD Team

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23687173
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I updated my shipping address on the ReflexMD website over 5 days prior to the order processing and shipping. They shipped to the prior address. When I contacted them, they ignored me for another 5 days. I reached out again and was told I have to email them to change my address. This is unequivocally false, as I have changed the address myself many times prior. Also, there is nothing on their website that says this-- they just make things up to try to avoid admitting a mistake.
  I expect a full refund.

  Business Response

  Date: 09/29/2025

  Hello REMOVED,
  
  Please accept our deepest and most sincere apologies regarding the frustration and inconvenience you experienced, which led to your Better Business Bureau complaint. We understand that our system caused confusion and significant issues with your order delivery.
  
  Cause of the Delivery Error
  After a thorough investigation, we determined the issue was due to a technical error within our system related to the patient portal. While you successfully updated your shipping address on your end, the change did not properly reflect in our fulfillment system. This technical glitch caused your medication to be delivered to your previous address.
  
  Corrective Action Taken Today
  Effective immediately, we have updated our protocols to ensure this never happens again:
  - We have permanently removed the feature that allows patients to independently change their shipping address on the portal.
  - All future address changes must now be confirmed and manually updated by a ReflexMD support agent to ensure 100% accuracy.
  
  We regret that our prior Standard Operating Procedure (SOP) prevented us from offering a replacement or compensation sooner, as our internal records showed the package as "delivered." Now that we have confirmed this was entirely due to a system error on our end, we are moving immediately to resolve this. We have noted that you reached out to cancel your account in December, and we apologize that this outstanding delivery issue was still unresolved.
  
  Our Commitment to You
  We value you as a customer and sincerely hope to regain your trust. Should you consider returning to ReflexMD in the future, please reach out to us directly. We would be happy to offer you special, affordable rates as a gesture of goodwill and a commitment to earning back your business.
  
  We are committed to making this right and thank you for helping us identify and correct this crucial system flaw.
  
  
  Sincerely,
  ReflexMD Team
  
  

  Customer Answer

  Date: 09/30/2025

  I have reviewed the response made by the business in reference to my complaint and have determined that it does not resolve my issue.Reflex MD’s response is disingenuous. I contacted them multiple times and provided clear proof that I had updated my address with them prior to this complaint. They chose to ignore those communications, refused to issue a refund, and failed to acknowledge their responsibility.Now, more than a year later, they are attempting to appear cooperative only to protect their reputation with the BBB. This does not change the facts: they kept my money, they provided no refund, and they only responded after significant delay and public accountability.Their “apology” is not an acceptable resolution. I am still requesting monetary compensation in the form of a full refund.
  
  Regards,
  Complaint ID: 22603162
   
  
  
  
   

  Business Response

  Date: 10/09/2025

  Hello REMOVEDand the Better Business Bureau,
  
  ReflexMD sincerely acknowledges customer statement that Complaint ID 22603162 remains unresolved. We are genuinely sorry that our past communication failures caused such a profound and lasting feeling of frustration and dissatisfaction. We completely understand why REMOVEDfeels our efforts have been disingenuous, given the difficulties she experienced.
  
  We want to clarify the status of the requested monetary compensation:
  
  Confirmed Resolution of Monetary Request
  We want to assure REMOVEDthat the full monetary refund she requested has been successfully processed and completed. Our records confirm that she disputed the original charge with her financial institution last year and her bank resolved the transaction in her favor, ensuring she was fully reimbursed the entire amount. Because she has already been fully compensated by her bank for this specific charge and note that we are unable to process a duplicate refund from our end. The financial compensation sought has therefore been fulfilled through her bank's action.
  
  Commitment to Service Resolution
  Although the financial matter is closed, we take full responsibility for the unacceptable communication breakdown and initial service error. A supervisor has made continuous good-faith attempts to personally connect with  the customer including leaving a detailed voice message to apologize directly for the entire experience and confirm the successful recovery of her funds through the bank dispute. We are committed to settling the service component amicably and restoring her trust in ReflexMD.
  
  Status
  ReflexMD deeply regrets the entire experience. Since the customer’s request for a full monetary refund has been satisfied via her bank dispute, we confirm the financial aspect of this complaint is complete.
  For these reasons, we respectfully request that the BBB update the status of Complaint ID 22603162 as Resolved to accurately reflect that the customer's request for full compensation has been fulfilled.
  
  Sincerely,
  ReflexMD Team

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out a questionnaire with ReflexMD for their weight loss medicine. As part of the process they asked me for my credit card which I provided. Next step was to go to Dr for review where I had lots of questions on type and dose level. I emailed, called and hit the website numerous times without a call back. I then tried to cancel the order and after a number of days they got back to me and told me it was too late. I never heard from the Doctor on my questions and didn't hear back from company for four days and then they tell me it's too late as the script that I never agreed too was sent to pharmacy and they basically told me there is nothing they can do. I've submitted a dispute to Amex, written a negative review and now looking to ensure I get my refund of 297. I also believe they unfairly charge customer before the Dr reviews and there is no ability to discuss or cancel. Feels like an unfair business practice.

  Business Response

  Date: 04/25/2024

  Dear REMOVED, 

  It was a pleasure speaking with you. I am glad we were about to come to an acceptable resolution. if you need anything in the future please do not hesitate to reach out anytime, we are here to help! 

  Sincerely, 

  Michael 

  Business Response

  Date: 04/25/2024

  Dear REMOVED, 

  It was a pleasure speaking with you. I am glad we were about to come to an acceptable resolution. if you need anything in the future please do not hesitate to reach out anytime, we are here to help! 

  Sincerely, 

  Michael 

• Initial Complaint

  Date:03/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to access my account for my intake. I've emailed customer support with no response. They have taken my money but not provided the service that I paid for. Until now they've been reliable.

  Business Response

  Date: 09/04/2025

  To the Better Business Bureau,

  Thank you for the opportunity to provide clarification regarding this matter.

  Our records confirm that the customer’s concerns were addressed promptly on the same day she submitted her BBB review, and resolution steps were provided at that time. Unfortunately, the review was never updated to reflect this.

  With respect to delivery, we acknowledge there was one shipment that arrived a single day later than expected. While we typically ship via second-day air, this specific delay was outside of our control. All other orders were processed and fulfilled on schedule, with no additional disruptions.

  It is also important to note that the customer continued her subscription with ReflexMD for several months after this escalation, which reflects that the matter had been resolved and that services were delivered as expected.

  We remain committed to transparency, timely support, and ensuring our customers receive the care and service they expect. Please see attached documentation for reference.

  Sincerely,
  ReflexMD Team

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  REMOVEDIn order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 21459218

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on a recommendation from a friend who is using the same medication. After I signed up I heard that this company was a fraud I then tried to cancel my membership the next day - nobody got back to me until 4 days later at that point they said they wouldn’t refund me because medication was already sent out. I said okay and waited for the medication which never arrived I then reached out again and was told days later they would look into it. I haven’t heard anything back I tired to call it takes you to a voicemail. I want a refund immediately.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I wanna say this company started out amazing. As an 3rd party company that’s the middle man of you, your doctor and pharmacist. It made things easy and efficient to get your prescription without the hassle of going out. You originally agree to pay 297.00. And that’s agreed amount for your prescription/doctor visit etc. They randomly charge you without sending a notification or signing anything stating they can charge you. On top of the random charge they charge you 497.00. Which isn’t the agreement or agreed amount. This company has potential. But sadly it is currently a scam. Cause they bill and increase charges without the user/consumers consent. BBB dropped the ball on this one cause I only used this site cause they were BBB approved. Now cause the month of February has so many complaints they are no longer BBB approved. Consumer beware.

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my first order in September 2023. I completed a brief questionnaire, was charged $297, received a text message with information about what was prescribed to me and, received everything within 2 days. I did not take the time to read everything or, I would have seen the disclaimer AFTER the prescription was already sent, that what I received was from a compound pharmacy that is not FDA approved. In January 2024, I sent an email asking how I should go about resuming but, this time I did my due diligence and researched what a compound pharmacy was. I sent very specific communication to their “doctor” asking for additional information on what exactly I had been prescribed. I received no response and, instead, received another prescription. No contact with any physician at all. I called and was told a physician would get back to me. NOONE did. I sent follow up communication advising I did not want anything that wasn’t FDA approved and again requested a call. Nothing but, I got a tracking number that my new prescription was sent and delivered. Yes, I should have read what was sent to me before injecting the first round but, when I did, I wasn’t answered. I was charged $497 (which has been refunded after a huge fight with customer service) and the medication was sent. I returned it to sender this time. All of their advertisements promote Semaglutide. Nowhere does it say it’s a compound that is not FDA approved until your prescription is sent and en route. No contact with any physician beyond a generic text message. This can’t be ethical.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After sending over 40 emails to ReflexMD complaining that they charged me and did not send me the product, they refuse to correct their error. They ignored all 40 communications from me with pictures I sent them proving that there was no solution in the vial. I started complaining directly to the doctor on January 14. Please see the attachment to REMOVED. The FDA does have an open investigation with the Pharmacy called Pharmcore Inc. dba Hallandale Pharmacy case number 605569 that sends the products for ReflexMD. ReflexMD has been known to scam a great deal of money from other clients besides me. They take the money and provide the products through FEDEX (tracking 789228476762) making this company Federally criminally liable.

  Business Response

  Date: 02/01/2024

  Dear REMOVED, 

  I hope this message finds you well, and I want to express my sincere apologies for the disappointing experience you had with reflexMD. I genuinely appreciate you taking the time to bring this matter to our attention, and I want you to know that your feedback is invaluable to us. I understand that our service fell short of your expectations, and for that, I am truly sorry. We take customer satisfaction very seriously at reflexMD, and it's disheartening to learn that we did not meet your needs.

  I did get confirmation that you were able to talk directly to the Pharmacy and a replacement was shipped to you. I can also confirm that we have processed your request to cancel. Both are attached.

  We wish you well on your health journey. 

  Thank you, 

  REMOVED 

   

  Business Response

  Date: 02/01/2024

  Dear REMOVED, 

  I hope this message finds you well, and I want to express my sincere apologies for the disappointing experience you had with reflexMD. I genuinely appreciate you taking the time to bring this matter to our attention, and I want you to know that your feedback is invaluable to us. I understand that our service fell short of your expectations, and for that, I am truly sorry. We take customer satisfaction very seriously at reflexMD, and it's disheartening to learn that we did not meet your needs.

  I did get confirmation that you were able to talk directly to the Pharmacy and a replacement was shipped to you. I can also confirm that we have processed your request to cancel. Both are attached.

  We wish you well on your health journey. 

  Thank you, 

  REMOVED 

   

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21190201
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21190201
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a refund after paying for medication, it’s only been 10 minutes since I made the purchase, nothing was delivered, but after reading there reviews, that there medication was pure water, I changed my mind. I try calling and I get put on hold and then disconnected.

  Business Response

  Date: 01/24/2024

  Hello REMOVED, 

  Thank you for taking the time to share your concerns with us. REMOVED shared that it was truly a pleasure speaking with you about our program, and we appreciate your openness in discussing your health journey.

  
  We are thrilled that you have chosen to stick with us, and we are committed to supporting you every step of the way. Your satisfaction is our priority, and we look forward to making your experience with our program a positive and fulfilling one.

  
  If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here for you!

  Best, 

  REMOVED 

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid my fee of $497, I fulfilled all information and other requirements requested by my assigned physician (to include clinical tests), and I have waited patiently for nine days. Website says that it could take up to five days to process and ship. My biggest issue is that I can’t seem to get any feedback or response from the company. Radio silence. I emailed 24 hours ago, have only received an automated response as of yet, and no one picks up the phone when I call for an explanation on the status of my medication. I have called at least five times in the past four days. No one answers. This is not acceptable customer service.

  Business Response

  Date: 01/19/2024

  Hello REMOVED 

  We apologize for the delay, it was an extremely busy time over the holiday season. However, we need to do better.

  I can see your order was delivered on 1/10/24, screen shot attached. 

  We have reached out and left a voicemail and still hope to speak with you directly so we can come to an acceptable resolution for you. We value you as a customer and we are thrilled to be able to support you on your health journey. Thank you for the opportunity to make things right. 

  Best, 

  REMOVED 

  Business Response

  Date: 01/19/2024

  Hello REMOVED, 

  We apologize for the delay, it was an extremely busy time over the holiday season. However, we need to do better.

  I can see your order was delivered on 1/10/24, screen shot attached. 

  We have reached out and left a voicemail and still hope to speak with you directly so we can come to an acceptable resolution for you. We value you as a customer and we are thrilled to be able to support you on your health journey. Thank you for the opportunity to make things right. 

  Best, 

  REMOVED