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Business Profile

Storage Units

Self Storage Plus

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Self Storage Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Self Storage Plus has 79 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 14 Customer Reviews

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    Review Details

    • JOYCE R

      Date: 12/29/2023

      This storage company does not send out invoices each month as other businesses do. There is no reminder or a bill of any kind. You are unable to pay your bill ahead of time. What kind of sense does that make? You must wait until the VERY DATE THAT THE BILL IS DUE TO PAY IT UNLESS YOU ARE ON AUTO PAY. I have had storage for most of my life and I am 64 years old. This is the worst storage company that I have ever used. THERE SHOULD BE A CLASS ACTION LAWSUIT FILED AGAINST THESE PEOPLE.

    • Deborah F

      Date: 10/31/2023

      They raise the rent by at least $60 every 6 months, don’t like it , move out. Mice, moths constantly. Nothing is done to warrant an increase in rates.

    • Joseph B

      Date: 08/20/2023

      I stored a couch and other items here over the summer. Rodents got into my unit and left droppings on many of my items. The couch was ruined, as were a trash can and some clothing. The management seemed completely unphased when I informed them of this, and just handed me a brochure for the insurance I bought when setting up the lease. I asked if I could throw the ruined items in their dumpster. They said no, and I had to hire third-party junk haulers to get rid of the couch. There are also rodent traps everywhere in this facility. Clearly this is a known problem that the management or company refuse to deal with properly. Do not store your stuff here unless you want to feed it to rats.

    • Tracy G

      Date: 11/22/2022

      DO NOT USE THE ALEXANDRIA VIRGINIA EISENHOWER LOCATION!! I've been a customer of this storage location for 11 years. In August of 2022, I noticed my credit card had not been charged for the service. Immediately, in August, I proactively called to find out why and settle up my account. In that conversation Shawn Smith, their new manager did nothing but complain and had zero customer service skills. I asked for the $116 rate for up to 6 months for being a loyal, proactive customer in good standing, he said he couldn't authorize but that he would have to check and get back to me in 5 days, I'm still waiting for his return call. September bill came, still no response from Shawn, and no charge on my credit card. I called and left messages another 4 times before I eventually received Stephen Appien, a nice young man that understood customer service. Stephen said he couldn't authorize but would speak to his DM, I asked that the DM call me, the DM at the time Danielle Vasco, again, no return call from the DM. I once again called, Stephen answered, and I was informed that now Calvin Revera was the DM, and asked Stephen to have Calvin call me, 2 weeks went by no call, I called Stephen again, Stephen wrote another email to Calvin, who was supposed to call me that following Monday, and still nothing. Very long story short, I've been waiting to communicate with someone with authority for 3 months now, and all I get is a messenger, Stephen trying to do what he can, but nothing from any DM. Simultaneously, I've received numerous threatening texts, emails and voicemail messages about an overdue invoice and auctioning of my property. Today, I sent an email and left a message with the general "contact information" on the site, we shall see if I receive a response. Given the horrible lack of respect and customer service that I've received from Storage Plus, my request is not out of line. DO NOT DO BUSINESS WITH STORAGE PLUS.

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