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Business Profile

Storage Units

Self Storage Plus

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Self Storage Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a non-renewal of my parking space lease on Monday November 18th (My lease was through until the 2nd or 3rd of December, I do not remember which). I came by the next day Tuesday November 19th to park my trailer in my spot and was shocked to find that my gate access code was deleted. Since the office was closed I had to go park my trailer somewhere else, incurring risk and cost. When I came by the next day and told staff (*********************) of my issue, they stated that a new employee had messed things up and that I should have had access until my lease expired. He apologized but other than that did nothing to make up for what happened, I had requested a pro rated refund for November 18-Dec 2/3. He returned me the gate access and I entered the facility. To my shock and surprise, my parking spot was occupied, and tools that I had in my spot were gone (this was one of the reasons I went to the facility that day). I promptly returned to the office and notified **** of the issue. I told him at this point that I insisted that I wanted a pro rated refund that I had mentioned earlier, as well as the cost of lost items which I estimated to be approximately $40, the prorated amount was also $40. He again said he could do nothing. I insisted that he escalate to a manager, he said no one was available but that he could make some calls. I advised him that I was unable to stay for a resolution as I had a client I had to go see. I advised him I would give him until Tuesday November 29th to have his manager contact me. To this date 12/1/22 I have heard nothing. I think that is completely unacceptable behavior and I want this fixed.

    Self Storage Plus is NOT a BBB Accredited Business.

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