Reviews

This profile includes reviews for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amtrak

  1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

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  Amtrak

  53 E Mcgovern Ave Lancaster, PA 17602-1922

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  Amtrak

  125 W 14th St Erie, PA 16501

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  Amtrak

  1 Raymond Plaza West Newark, NJ 07102

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  Amtrak

  66 Lymon Street Springfield, MA 01103

Review Details

• Review fromBettina S

  Date: 06/29/2023

  1 star
  Hello,
  We are residents of Hastings on Hudson six months out of the year and six months in Grand Isle, Vermont which is a short ferry crossing from Plattsburg. As such, we have a direct interest in direct transportation between southern New York and northern New York, continuing to Montreal Canada. Unfortunately it seems that Amtrak has discontinued its direct train to Montreal, the Vermonter as of three days ago, and the Ethan Allen which runs from D.C. to Burlington, is not as direct as the website seems to indicate. The lack of proper communication from Amtrak is appalling and different agents contradict themselves. It is a shame that our lovely northern areas are not better served with public transportation. It is bad for the economy, bad for tourism and bad for everyone. Pity that we don't have an Acela type train going up the northern corridor.
  Respectfully yours,

• Review fromStephen C

  Date: 06/21/2023

  1 star
  Worst experience of my life short of losing a child.
  
  Amtrak has lied to us from the moment we contacted them for this trip.
  
  We wanted to take our two grandsons who are both just nuts for trains, on a cross country train trip.
  
  They are both now just so disappointed and want nothing to do with trains.
  
  We were scheduled from Denver to Chicago then to DC and on to Deerfield Beach, FL
  
  First off the California Zephyr, train 6 was over 3 hours late into Denver and almost 4 hours late leaving Denver.
  
  Don’t worry, we will make up the time and you want be late, they said.
  
  Next the Family Bedroom accommodations were just simply horrible. No room for anything or to sleep. We told the Amtrak booking agent that we had, 2 seniors and 2 children and they assured us that it would be large enough for all of us.
  
  Next we misconnected in Chicago because we were late 4 hours late leaving Denver. I called customer service and ticketing several times and they all just basically just told us that there was nothing they could do to solve our problem. Our Problem!!!
  
  No wonder these idiots were bailed out by the taxpayers 50 years ago.
  
  Bottom line - Stay Away from Amtrak.

• Review fromDennis D

  Date: 06/12/2023

  1 star
  Not flexible on ticket times, kicked me off train because I had a later ticket

• Review fromSarah C

  Date: 06/06/2023

  1 star
  Paid $187 for a ticket for the first vacation I was going to take in my adult life, due to student loan payments restarting and taking in a sick stray cat I can no longer afford to take the vacation. They refused to refund the ticket because I tried to save money on the fare by getting a cheaper rate, so apparently only if you are rich and pay more upfront can you get a full refund. They gave me a voucher I cannot and will not use, so I paid $187 to go absolutely nowhere. They stole my money, and clearly discriminate against those with less money to spend on travel in the first place. Theft, plain and simple.

• Review fromAlissa M

  Date: 05/10/2023

  2 stars
  In short, the handicap room service was subpar; trying to reach customer service on the phone or email is worse than subpar; Amtrak sucks!! Don’t allow your loved ones to travel in the handicapped accessible room on the Silver Meteor, the attendant call button above the toilet doesn’t work and the attendant is not very friendly or helpful. In fact, after discovering the door in that room was not working and the attendant instructed me to just leave the door unlocked when I sleep. DIDN’T happen! And do not rely on the wifi service because it’s nonexistent! For short rides, I can tolerate using this service but not for long trips!!

• Review fromChad G

  Date: 05/04/2023

  1 star
  I am the owner of a travel agency and Kevin at guest relations has made my time incredibly difficult for an error that was created on their part. He also is trying to charge me $750 a night for a Holiday Inn Express. They refuse to admit their mistake. Kevin refuses to send me to a manager or anything above him. He also is trying to sneak in additional charges. How is this allowed? Guest Relations has no supervision? Never use Amtrak

• Review fromCindy G

  Date: 03/28/2023

  1 star
  AMTRAK cancelled my Train trip home from Colorado to Sacramento CA and Fairfield CA on 4 March and since then I've tried by email and phone messages to get refunded for the train and last minute airline ticket flight to get home. This has been going on now for almost a month. When you want to book an AMTRAK trip they answer the phone right away, but if you have a problem Forget it. Terrible Customer Relations Service.

• Review fromKelly D

  Date: 03/27/2023

  1 star
  Train cancelled & stranded in Chicago with no other train options 3/25. Had to stay an extra night in the hotel and rent a car to drive back 8 hours 3/26. We spent over $600 to get home when our train tickets were $120 total. We could have flown back home with tickets easily under $150 each if we booked when we initially scheduled the trip. We chose to take the train back home to enhance our journey and have a relaxing journey home. This turned into a nightmare when Amtrak cancelled 3 hours before departure, all other train options were booked or cancelled, all flights were either booked or $500 per ticket and no car rentals were available until the next day. The relaxing train journey turned into an extra $600 expense with 8 hours of driving.
  Amtrak was not able to provide any assistance during the day the train was cancelled. Tickets were refunded and told to call Monday when Customer Service is open. Called Monday & waited on hold for over an hour. Customer service offered $100 voucher for use within 1 year & directed me to contact corporate via email for a response in 6-8 weeks. Customer rep advised that they do not have a supervisor when asked to speak with someone above them. Rep advised that only method for going forward is contacting corporate.
  I no longer feel comfortable traveling with Amtrak in the future now that I know the customer service response. Amtrak will do nothing or will not provide any assistance if you are stranded. They do not care. Would leave a 0/5 stars if possible.

• Review fromJacob B

  Date: 03/21/2023

  1 star
  I had a Horrible experience riding on Amtrak in December.
  The trains i took were Texas Eagle 421 and Texas Eagle 422.
  Los Angeles to San Antonio and San Antonio to Los Angeles
  
  To keeps things short, I was treated like trash by employees, The train was filthy and not one employee was seen cleaning/ disinfecting anything the whole 60 hours of riding. People were sick and coughing without a mask. I ended up coming down with covid within a few days of coming home. I was disrespected when asking about fresh air and telling them i felt nauseas,. I was forced to sit next to a diabetic without shoes and rotten feet with opened wounds that smelled horrid and discussing, and when asked if i can move to an empty seat, i was denied. I had to sit in the observatory room with very sick people. It felt like i was stuck inside a mental ward or prison.
  
  I wouldn't recommended taking Amtrak to anyone.
  
  I reached out to Amtrak and they gave me an attitude for wanting a refund and took over 3 months to reply via email
  
  "After looking into it, we have been unable to identify any evidence suggesting that you contracted COVID-19 while on one of our trains. We have not received any other reports of employees or passengers traveling with you having tested positive for Covid-19, or even reporting symptoms of illness."
  
  "However, while we regret the inconvenience, we must respectfully decline your request for monetary restitution."
  
  Is that right? Do you think everyone that has covid stays at home like a good little citizen to protect others, or are going to tell you that they have covid? Unfortunately that's not the case but that's what they are stating.
  
  They completely disregarding the rest of my statement which stated a number of other problems, and give me a generic excuse like "we have no proof"
  
  I provided proof via Facebook and email showing a positive covid test.
  
  They put my 84 year old grandfather at risk who I was visiting with their filthy trains
  
  I will never ride again

• Review fromMaryann J

  Date: 01/22/2023

  1 star
  I am informing you of an incident that occurred to my adult son, James Dennison, who has a disability. Due to neurological impairment, James ‘executive functioning is impaired which impacts transitioning from one situation to another.
  On December 13, 2022, my son boarded Amtrak train #98 at West Palm Beach, Florida which departed at 9:47 a.m. and was scheduled to arrive in Savannah, Georgia at 7:37 p.m. James is familiar with riding Amtrak because he has ridden this train many times over the past years, and he has never had an incident. I received a call from the representative at the Amtrak Winter Haven, Florida Station at 4:15 p.m. to inform me that my son was kicked off the train because he was being too loud and there was no other reason given to me by the Amtrak Station attendant. He was not given the option to reboard the train. The attendant stated that the Amtrak Station was closing at 5:00 p.m., and that he would have to leave the station and wait outside. It was dark and raining. He had no money, no cell phone, and no warm clothes. The only option available was for me to drive to Winter Haven and pick him up; I told her that I live in Bluffton, SC which is 360 miles from there. I left at 4:30 p.m. and arrived there at 10:45 p.m.to pick him up. Imagine my horror and heart-stopping fright upon arrival; he was nowhere in sight. I searched the platform and the surrounding area. The station was closed and locked. I called the local police to inform them of the situation. The Amtrak Station is in a remote, unlit industrial area There is no place to eat, no rest rooms, and no shelter. It was chilly and raining. I found my son in a fenced area for trash bins trying to stay warm.
  The police arrived; two police and two sheriff deputies. James was put in a profoundly serious, dangerous situation which could have caused major jeopardy. This is a violation of the American Disability Act.
  Sincerely,
  Mary Ann Jones, Ed.D.
  cc: Stephen Gardner, CEO of Amtrak