Complaints

This profile includes complaints for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amtrak

  1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

• 

  Amtrak

  60 Massachusetts Ave NE Washington, DC 20002-4285

• 

  Amtrak

  1819 Morris Ave Birmingham, AL 35203

• 

  Amtrak

  400 S West St Raleigh, NC 27601

• 

  Amtrak

  7519 Staples Mill Road Richmond, VA 23228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't think a purchase finalized and it did therefore I missed my bus. It was a changeable ticket so I asked to change it and they refused to get back with me

  Business Response

  Date: 09/05/2024

  DRT,

  On September 4, 2024, we contacted Caroline Perry in reference to her complaint. In resolution, we issued an electronic Transportation Voucher in the amount of $334.00 for future travel.

  Customer Answer

  Date: 09/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22168809
  
  
  
  I am rejecting this response because:
  
  I don't want to travel on Amtrak! I asked for a refund not a credit!
  
  
  
  Regards,
  
  
  
  Caroline Perry
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/27/2024

  DRT:
  
  We spoke with Ms. Perry on September 5, 2024.  We explained that the fare she purchased requires cancelation prior to the scheduled departure to be eligible for a refund. If not canceled before the scheduled departure, the entire amount is forfeited and cannot be applied toward future travel. Her fare was forfeit due to a no show.  
  
  Therefore, we respectfully denied her request for a refund of her forfeited fare. For a complete overview of our refund policy, please visit http://www.amtrak.com/refund-and-exchange-policy.
  
  In light of her situation, and as a onetime exception, we authorized Transportation Voucher for the full amount of the forfeited ticket, $334.00. We regret that the customer is no longer satisfied with our resolution. We feel our previous exception to policy and issuance of a Transportation Voucher was more the adequate. It will remain on file.
  
  Again, thank you for writing. 
  
  Sincerely,
  
  Case #: 06870650/BBB Complaint ID 22168809; Caroline Perry
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for myself and my two grandchildren ages 12 and 13 to ride from ***** to **. To start with I have mobility issues and was never informed that coach was upper level when I spoke to someone to purchase my tickets. I was literally crawling stairs each time I had to use the restroom. I was to arrive in ******* at 7:01 p.m. but didn't arrive until midnight. When I arrived I was telling my friends how hoard the trip was and my difficulty with the stairs. They asked me to ask for lower level on my way back. I did. They stated that I get what I pay for even though there were empty seats on the lower level. I got home with bruised legs and arms from crawling and my friend got on the website and seen I should have been asked if I wanted upper or lower level coach seats. As it appears on their website lower level coach seats are available and are a choice; I was never offered. I noticed I was charged two adult one child when I should have paid 1 adult, 1 youth, 1 child. Was told I would return at 8:32 a.m. and didn't arrive until 3 pm.I over paid on tickets, not accomodations were made for my mobility issues, and lied too.I would like my money back for the hardship it caused all the way around. I have contacted them twice with no response. I am very angry that a company can take such advantage of its customers and shouldn't be allowed. I emailed them Aug 1 against Aug 11 without response accept automated stating they would reply. If seats are empty why would they not give them to people with disabilities who were never told they would be on top! I would have never purchased those tickets and want my money back.

  Customer Answer

  Date: 09/02/2024

  They did offer me 2 vouchers for travel and knowing now to request to be on the bottom floor due to mobility issues and plan on being hours late and not to depend on actual on time arrival I will give them another opportunity to change my mind about their service 

  Business Response

  Date: 09/03/2024

  From: ****************************
  Sent: Tuesday, September 3, 2024 2:29 PM
  To: ***************************** <**********************************************;
  Subject: Amtrak Response
  
  Dear ***********************:
  
  Thank you for providing your feedback.
  
  Our first priority is, and will always be, safety and comfort of our customers. Please accept our sincere apologies for the lack of assistance and lower-level seating during your travels. We strive at Amtrak to deliver a comfortable and enjoyable travel experience for all of our customers, and we are sorry to learn that this did not occur.
  
  Passengers with disabilities can request assistance and reasonable modifications to Amtrak policies, procedures, and practices, when necessary to allow the use of Amtrak services. We recommend that passengers should make their request as far in advance as possible, but no later than 72 hours before departure, and clearly describe what is needed. Requests can be made on the Contact Us page using the "Accessibility Requests/Feedback" subject option in the e-mail feedback form, by calling ************** ***************) to speak with a customer service representative.
  
  ********************** is absolutely committed both to the letter and spirit of the Americans with Disabilities Act. We calibrate our service to assure that we are providing full access to our passengers with disabilities. We provide regularly scheduled training for our on-board and station employees who serve our customers with disabilities. Please accept our sincere apologies that this was not your experience. Your feedback has been forwarded to the appropriate management of the route on which you traveled for review and corrective action.
  
  As information, all children 2-12 years of age may travel at fifty percent off the adult fare. For additional information for discount fares for children please visit *********************************************************.
  
  The Transportation Vouchers previously issued in the total amount of $1,000 was intended as a token of our apologies and an incentive to travel again. While I understand that you are not satisfied with the Transportation Voucher, we feel it is a fair offer and it will remain on file. We sincerely hope you consider using it and give us another opportunity to serve your travel needs.
  
  Amtrak offers compensation on a case-by-case basis. We have reviewed your concerns and must respectfully decline your reimbursement request for your completed travel.
  
  In light of the situation, I have authorized a partial refund in the amount of $300.00 to be credited to the MasterCard account used for purchase. Please allow at least two weeks before this adjustment appears on the account.
  
  Once again, thank you for sharing your feedback.
  
  Sincerely,
  
  ******************************
  Customer Relations Specialist, Office of Customer Relations
  ********************** | ************************************************
  Email: *****************************************
  
  
  
  Case #: 6911348
  

• Initial Complaint

  Date:08/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation #4FDD94 I am writing to express my utter dismay and disgust at the treatment I received from one of your employees, a conductor named ******, on train 318 on Aug 24, 2024, at 2:55 pm. As a professional woman with a master's degree, a published author, entrepreneur and a respected member of the community, I have never felt so insulted, disrespected, and abused in a public setting.Upon boarding the train headed to *******, ******** from **************, I encountered ******** aggressive, manipulative, and downright disrespectful behavior at the *********** stop around 4:45 pm. His insistence that I remove my purse from the seat in a loud and abusive manner was completely uncalled for. Despite complying with his request, he continued his belittling tirade, causing immense embarrassment and ************** is unfathomable that an individual with such a flagrant disregard for passenger well-being and respect is allowed to represent your company. Furthermore, as he walked up and down the aisle I felt like I had to keep seeing my abuser. He continued to make eye contact with me in a threatening manner, shaking his head, laughing and more. His abusive conduct should not be tolerated under any circumstances. I made it clear to him that his behavior was unacceptable, and I will not hesitate to involve the authorities if such treatment persists.I demand a formal apology for the deplorable behavior exhibited by ****** and urge you to take appropriate disciplinary action against him. As a woman, I refuse to be subjected to such mistreatment and expect better from those entrusted with passenger safety and care. Failure to address this issue promptly may result in further action on my part, including filing a police report.I have attached a photo of the conductor as well as a photo of where my purse was sitting when he disrespectfully approached me. Sincerely,******* ********* ****** ************

  Business Response

  Date: 09/13/2024

  DRT,

  We spoke with Ms. **************** on 8/12/2024 and documented in detail her interaction with Conductor ******. We apologized and explained that her complaint was entered into our customer database and will be forwarded to the appropriate management for corrective action. Employees are expected to treat our valued customers with professionalism, courtesy, and respect, and we apologized that this was not her experience.

  
  She was advised it is not our procedure to have an employee provide a personal written apology. We explained that, due to labor agreements, the results of internal investigations must remain confidential within the corporation. She would only be contacted if additional information is required. 

  
  As much as we regret the inconvenience to Ms. ****************, Amtrak does not provide reimbursement of completed travel based on allegations of misconduct. Therefore, we respectfully declined her reimbursement request for the completed travel.
  
  

   

• Initial Complaint

  Date:08/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on Amtrak train 149 from ********* to *************** on July 21st. I had four tickets. My goal was to get my family to ****** with almost three hours to spare for our flight to ********* reservation number was F00766. I paid $264. The train stopped running at ************ and I needed to hire a car service to the airport, which cost me an additional $108. Once at the airport, I got a notification that my train had been cancelled. Not delayed. Cancelled. On August 2nd, when I called Amtrak, I was informed that the train started running again over two hours later. Due to this, I could not get a refund. I had to settle for a voucher.Thinking a voucher meant $264 worth of Amtrak credit for use on multiple train rides, I accepted. But the voucher says it can only be used for a single purchase! This is not acceptable.I demand a full refund of my fare. This is only fair.

  Business Response

  Date: 09/03/2024

  From: **************************;
  Sent: Tuesday, September 3, 2024 11:38 AM
  To: **********************
  Subject: Amtrak Response
  
  Dear *************************:
  
  Thank you for providing your feedback.
  
  We regret that you are not satisfied with our resolution. The Transportation Voucher previously issued was intended as a token of our apologies and an incentive to travel again. After an additional review of your case, I have authorized a refund of $264.00 to be applied to the Pay Pal account by which the original tickets were purchased. This procedure has been performed electronically, and no paper credit receipt was generated. Depending on your banks procedures, please allow at least two weeks before this adjustment appears on your account. 
  
  We hope to have the privilege of serving you in the future.
  
  Sincerely,
  
  ******************************
  Customer Relations Specialist, Office of Customer Relations
  ********************** | ************************************************
  Email: ***************************************** 
  
   
  
  Case #: 06911947
  

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amtrak advertises WIFI on its trains here: *********************************************************************** However, it routinely fields trains that have non-functional WIFI. As a business traveler, this is an important selling point that determines how I travel. To advertise functioning WIFI and then regularly not provide it amounts to false advertising on the part of Amazon and a grievous inconvenience on behalf of customers that depend on it to work. I am asking Amtrak to refund 1/2 of my Pacific Surfliner trip To ************ at 11:10am from ************************* on 8/10 (Confirmation number 5111D9). As often as this happens, it deserves a letter to the *** but I will settle for what I have requested.

  Business Response

  Date: 08/30/2024

  DRT,

  We were unsuccessful in reaching ****************** by telephone. We followed up by email.

  From: Amtrak Customer Support
  To:  *********************************
  
  
  Dear ***************************,
  
  We are contacting you based on the submission placed with the Better Business Bureau.
  
  
  While our goal is to have the ************* operational all the time, like other carriers, we will unfortunately have an occasional outage. Please accept our most sincere apologies for any inconvenience this caused. We have very detailed FAQ's on our website: Journey with WiFi
  
  
  Our system is monitored 24/7, and when an outage occurs, multiple people are alerted, and attempts are made to resolve the issue promptly. Unfortunately, the repairs themselves can't always be immediate depending on the issue. Please be assured that we strive to keep downtime to a minimum. We appreciate you taking the time to share your concerns with us. This information is shared with the responsible management personnel for review.
  
  We are working diligently to improve our customers' services and hope that many will share your interest in train travel. The comments we receive from our customers are very important to us, as these help us calibrate the services we provide and adjust where warranted. We understand and appreciate your desire for compensation; however, it is not Amtrak's policy to offer compensation for this issue. Therefore, we must respectfully deny your request.
  
  
  Once again, thank you for contacting us. We look forward to serving your travel needs in the future.
  
  
  Sincerely,
  ****************
  
  Amtrak Center of Excellence
  
  
  Case ID: ********
  
  Amtrak.com | Routes & Stations | Deals | Plan a Trip | AmtrakGuestRewards.com | Help
  
  Amtrak is a registered service **** of the National Railroad Passenger Corporation.
  ref:!00D0b0RJDS.!5005a039y2JD:ref

   

   

  Customer Answer

  Date: 09/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22122861
  
  I am rejecting this response because: I disagree with the assertion that this is an isolated incident. It is my belief that this functionality is not properly tested at reasonable intervals which facilitates its systematic failure. Roughly 2 out of 3 Amtraks that I take do not have WIFI. This problem is systemic and Amtraks failure to address it over the years as well as denying recompense upon its failure, while continuing to advertise WIFI as a reason to use their service is against the law.

  I've filed a complaint with the *** in response to Amtraks response. This is a consistent enough problem that Amtrak must either institute a verifiable testing regimen (to prove that these are isolated incidents) or remove WIFI from their advertising. I will continue to take Amtrak and continue to note instances when WIFI does not function. 

  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7 I purchased a ticket for a train from ************ to ******** train #** Vermonter. Scheduled departure of 10:01am scheduled arrival of 2:08am I paid $183 for a flex fare ticket on this train. The train arrived almost an hour and a half late due to mechanical issues. In ************ we were stuck for an hour without power/air conditioning.I have tried to contact Amtrak with no resolution. My Amtrak rewards number is **********

  Customer Answer

  Date: 08/30/2024

  The business Amtrack has contacted me and I find their resolution to be acceptable.

  Thank you!

  ***************************

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I very upset about the issues i had on train 56 yesterday coming out of meriden *********** we almost a hour late not cool amtrak we no air conditiong in the car the i was in was a grinding out and one of the windows was vibrating i now wifi so i could keep intouch we a half hour late into essex junction last nigh the 6 th of august my reservation is 4A48CF i am very unhappy about this a train kept speeding slowing down speeding up slowing down not a smooth ride either a very jerky movement looks like i may no longer be using amtrak i will fly

  Business Response

  Date: 09/06/2024

  DRT,

  On 8/27/24 we contacted ***** ****** on the first callback attempt. We apologized for problems reported and issued an Electronic Transportation Voucher in the amount of for $51.00 for future travel.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th, my train from ********************* to ********* was cancelled by Amtrak. I was told by the Amtrak crew that my only option was to get a cab from ************ to ********************* in order to catch the Metro and get to *********. All of this with my elderly, disabled mother who can barely walk. I had to pay $40 out of pocket for an **** to get there, and of course because of the cancelled train, I missed my connection out of *********. After calling customer relations, all I received was a $75 voucher for a future trip for my inconvenience (which I'll never use), and was told to submit my **** receipt for reimbursement. I still almost a month later have not received my $40 that I paid for an **** because of Amtrak's problems.

  Business Response

  Date: 08/26/2024

  DRT:
  
  On August 13, 2024, an automated credit in the amount of $37.26 was applied to **** account by which the tickets were purchased. We emailed the following confirmation of refund on 8/16/24 at 1058 AM.

   

  From: Amtrak Customer Support
  To: *******************
  
  Dear ***********************,
  Thank you for contacting us.
  
  An automated credit in the amount of $37.26 was applied to the **** account used for the purchase of your tickets. This procedure has been performed electronically, and a paper receipt is not generated, but you can expect the refund to be posted to your account within 10 business days.
  
  Once again, thank you for writing. We hope that you will give us another opportunity to serve you under better circumstances.
  Sincerely,
  ********************
  
  Amtrak
  Amtrak.com | Routes & Stations | Deals | Plan a Trip | Help
  
  Amtrak is a registered service **** of the National Railroad Passenger Corporation.
  ref:!00D0b0RJDS.!5005a036b2B1:ref

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been asking for a refund on a ticket I could not use and have been ignored for 2 weeks. I just want my 126 dollars back.

  Business Response

  Date: 08/12/2024

  From: Farmer, Aluster 
  Sent: Monday, August 12, 2024 1:43 PM
  To: ********************
  Subject: Amtrak Response
  
  Dear ******************:
  
  Thank you for submitting your feedback. 
  
  We are working hard to improve the level of service we provide to our valued customers, and it is distressing to read that we let you down. Let me apologize for our delay in processing your refund. 
  
  I have submitted a credit in the amount of $156.00 to be applied to the **** account by which the tickets were purchased. This procedure was performed electronically, and no paper credit receipt was generated. Please allow 7 days for this credit to appear on your account.
  
  Once again, please accept my sincere apologies for any inconvenience this oversight has caused. 
  Sincerely,
  
  ******************************
  Customer Relations Specialist, Office of Customer Relations
  ********************** | ************************************************
  Email: ***************************************** 
  
   
  
  Case #: ********

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS A COMPLAINT ON AMTRAK TABAA TRAIN NO. 777 FEBRUARY 8TH 2024 TA AMTRAK RESERVATION NO. 8535AC I NOTICED WHILE ON BOARD AND RIDING THE TRAIN NO. 777 TAAPO DENTS FOULED FONDELLA ODOR. HANDICAPPED ACCESS TOILET WAS VERY DIRTY AND FOUL DENIED ODORS HABITT DOOE FONDOA SMOKE STENCHES AND TOMBADOA.**** PLEASE IMMEDIATELY REFUND THIS TICKET COST BACK TO MINED ONLYED CARD.

  Business Response

  Date: 08/12/2024

  DRT,

  After two unsuccessful attempts to reach ******************** by telephone, we followed up by email.

   

  From: Amtrak Customer Support
  To: *****************************
  
  
  Dear *****************************,
  
  Thank you for contacting Amtrak's Executive Leadership team.
  
  
  We have received your letter addressed to the Better Business Bureau, and we would like to resolve any concerns, however we were unable to reach you by phone.
  
  Amtrak's priority is to provide safe, reliable, and efficient transportation. In addition, we realize the importance of providing our passengers with clean and functioning surroundings.
  
  Please accept our most sincere apologies for the unacceptable condition of your coach car restroom. Each piece of equipment is scheduled to be thoroughly cleaned and inspected before being dispatched for service, and all restrooms are to be thoroughly cleaned before customers board the train. This information is shared with the managers of the train service for review and any necessary corrective action.
  
  We do not want an unsatisfactory experience to be your last impression of our service, and we would like to win back your confidence and support. Therefore, we have authorized a Transportation Voucher in the amount of $31.00.
  
  The Transportation Voucher is being held electronically and can be redeemed on Amtrak.com by calling ************** and at station ticket offices. It is not transferable and is valid for one year toward future Amtrak travel. An email confirmation has been sent to this address: ********************** which includes the Transportation Voucher number, amount, expiration date, and additional redemption information.
  
  Please accept our apologies for the problems you reported. We hope you will give us another opportunity to serve you by using the Transportation Voucher toward the purchase of your next ticket.
  
  Once again, thank you for contacting us.
  
  
  Sincerely,
  **************
  
  Amtrak Center of Excellence
  
  
  Case ID: ********
  
  Amtrak.com | Routes & Stations | Deals | Plan a Trip | AmtrakGuestRewards.com | Help
  
  Amtrak is a registered service **** of the National Railroad Passenger Corporation.

  Customer Answer

  Date: 08/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  OKAY THAT IS OK 
  Regards,
  
  *****************************