Complaints

This profile includes complaints for Borger Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Borger Management, Inc.

  1111 14th St NW Ste 200 Washington, DC 20005-5622

• 

  Borger Management, Inc.

  2930 Cherry St Falls Church, VA 22042-2242

• 

  Borger Management, Inc.

  1811 Metzerott Rd Adelphi, MD 20783-5186

• 

  Borger Management, Inc.

  3701 Massachusetts Ave NW Washington, DC 20016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a formal complaint against The ****** ********* building for fraud. I had been in communication with the Assistant Property Manager, ******** *****, and Property Manager, ********* ****** since applying for and receiving the results of my ********* application on March 29. In filling out the application, I was required to pay both a $50 application fee and a $250 ********* holding fee. When I initially toured the ********* complex with ******** *****, I was provided a list of move-in fees which stated a $400 security deposit. Once I received my results on March 29, I was told I would have to pay a $4634 deposit through a third-party, Jetty Deposit - which at looking at the website is non-refundable - and would have to pay within 48 hours. Paying $4634 within 48 hours is listed nowhere either on the move-in estimate I was provided nor on the ****** ******** I continued to have dialogue questioning them on this amount and ******** and ********* continued to offer differing responses on how much I was 'supposed to pay' and when I had to pay it by. This included them telling me on April 2 that "their policy changed", saying I needed to have "Jetty set up by 12pm today otherwise they'll cancel the application" and then even though I was in continuous communication with ******** and *********, I received a blank move-out statement with no explanation. The ****** cancelled my application, even though I had paid to take it off the market (the $250) while I was trying to understand their convoluted and continually changing policies. To make things worse, they said that they attempted to contact me "multiple times" and that "they didn't hear from me". The email chain showing our back-and-forth communication since March 29 will show that those statements are blatantly untrue. The Property Manager ********* ****** used this as a way to pocket and refuse to give me back my $250. I have not received a response since April 16.

  Customer Answer

  Date: 05/15/2025

  IMG_4829 is the handout provided by The ****** during the tour. Please note that it says the security deposit is $400 upon move-in. The small print says that it is pending a credit screening. Had The ****** honored this $400 deposit, like it was written on the handouts they provide prospective tenants, there wouldn't have been a problem. Instead, they created arbitrary numbers in attempt to take just under $5000 from me. When I questioned them on the shifting policy, my application was cancelled without an explanation, and they pocketed my $250, and have been unresponsive for a month. This not only shows bad management, but also a lack of fundamental business practices that articulate what is due when and that is consistently abided by. I am owed my $250 back - this form that they give prospective tenants is dishonest from the email communications I was told I would need to pay *after* I had already submitted my application and paid the holding fee. Nowhere, on any of their communications - neither on this form nor on their website - did it say that I would need to potentially pay $4,634 on a non-refundable deposit through a third-party. This is unacceptable. As someone putting down $250 to hold an apartment because I wished to move forward with the terms outlined on this handout, I was deceived and frustrated by the changing parameters by how much I was supposed to pay with alternate, inconsistent explanations offered by the Assistant Property Manager, ******** (who was the person who gave me this form and led me on the tour) and *********, the Property Manager. 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at ********************************************************************. My apartment uses a system called latch in order to get into buildings and into units. On Wednesday March 12, I was locked out of my unit because of unknown problems with the latch. I was not able to reset the password myself because my latch door was replaced when I first moved into the apartment last July with a new lock. The original apartment manager did not connect my latch door to the latch system. On March 12, I contacted the apartment management about my door and latch, however, I did not receive a response for hours. The after hours line recommend me to get a locksmith which was 671 dollars. I provided all this to the apartment manager by email multiple times but I received no response to them. In addition, my apartment manager still did not provide me with a new latch code which still means I am locked out of my apartment.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, we moved into the apartment to find black mold in our AC unit, a blatant violation of our leasing agreement. On 02/04/2025, we discovered disgusting and unsafe conditions in our bathroom vent. This included mold, feces-smelling tissues, and other unknown smelly substances and particles. We have been inhaling these substances for 6 months. On 02/05/2025, the property manager, without testing the vent for feces, directed maintenance workers to clean the vent without proper biohazard protection after being notified of a government inspection that I filed because of these conditions. There are apartments on the fourth floor so infested with bugs that they are crawling on the outside of the door. For being exposed to such disgusting conditions unknowingly for 6 months, and the unknown potential effects of this exposure on my and my partner's health, we believe it only fair to be refunded on some of the rent we have paid since we have lived there.

  Customer Answer

  Date: 02/25/2025

  The business has addressed this complaint. Please let them know I would like to rescind it.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out in hopes of resolution due to my above neighbor who has been terrorizing me since he moved in. He has been stomping relentlessly for years and I have reported it multiple times. Most recently, he has been spraying down the vents. For a couple of days prior to that Id heard rattling noises coming from the vents. On 2/13/25, I heard something being very clearly sprayed close to my units vent. On 2/14/25 when I arrived home from work, I heard spraying after about 10 minutes of talking on the phone with my sister. The spraying would not cease and sound almost as if it was directly by my vent. I took multiple photos and both emailed my resident manager. I was honest to god terrified because I had no idea what was being stated. I walked over to the vent to record what was happening and I could hear my above neighbor drop something down and walk to his window and open it then proceed with spraying a few minutes later. My primary concern is that no one should access ventilation areas because they extend to other units and given my history with this guy I am very afraid. ****** ********* (resident manager) said that he would investigate this the following Monday. I requested to be updated if there had been tampering. I was not. I sent a follow up email and texted the maintenance guy asking if there had been any updates on 2/19/25 and received no response. I had similar lack of responses from him this past summer when the above tenants family or friend sublet his unit and stomping increased at a major rate. I spoke to ****** and the time the increase began was in correlation with when the new tenant began subletting. I was in his office in tears because I could barely sleep. He offered me a studio unit on the 4th floor for and additional $300/month or so, which I could not afford. I demand someone investigates what has been sprayed in the vents. I have multiple videos I cannot attach but will provide at request and history of longstanding complaints agains

  Customer Answer

  Date: 03/02/2025

  On several occasions I can hear my neighbor above rattling something down near my vent and spraying, walking to open the window, and then proceeding to spray again.  I am attaching one of multiple videos I have of him spraying something through the vent.  I requested an update the day I made this known to residential manager and when I did not receive after I was told there'd be an investigation, I reached out again only to receive no response.  I texted my maintenance guy as well and received as well to request an update and I have not heard back.  I would like someone to investigate this matter and take it seriously.  The lack of response has been very unprofessional on behalf of management - as he is an extension of the Borger Residential company.  If requested I can provide additional videos of the prolonged tampering with the vents.  It's so clear that it sounds as if its right near my vent.  

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted 2 application fees with total of $100. Expectations and communications were not communicated and or done very poorly in regards to the whole experience and process.First application: I expected to move in June 2024. $50 submitted May 6. ****** *******, the leasing officer kept pushing the move in date back and then I was informed that I could not move in. The second application fees, I was skeptical as to why I needed to pay since I already applied. She said I had to pay again. Because the process was so poorly managed before, I was proactive in emailing individuals that handle eligibility. They said I shouldn't be able to apply since I should have been placed at the bottom of the wait-list. I was assured that I would receive my refund within 15 to 20 business days. It is now 30 business days passed and I have not received any sort of response.

  Business Response

  Date: 11/11/2024

  Thank you for providing the Mayfair House team an opportunity to review your concerns, we regret that we were unable to resolve your concerns immediately, however after further review we have determined that as a result of limited supporting documentation we will credit the charges billed to your account associated with the carpet replacement.  Please allow our team 48 hours to update your account accordingly.
  
  Again thank you for providing your feedback. 
  
  
  

  Business Response

  Date: 11/11/2024

  Thank you for providing the Mayfair House team an opportunity to review your concerns, we regret that we were unable to resolve your concerns immediately, however after further review we have determined that as a result of limited supporting documentation we will credit the charges billed to your account associated with the carpet replacement.  Please allow our team 48 hours to update your account accordingly.
  
  Again thank you for providing your feedback!

  Business Response

  Date: 11/11/2024

  Thank you for providing the Mayfair House team an opportunity to review your concerns, we regret that we were unable to resolve your concerns immediately, however after further review we have determined that as a result of limited supporting documentation we will credit the charges billed to your account associated with the carpet replacement.  Please allow our team 48 hours to update your account accordingly.
  
  Again thank you for providing your feedback!

  Customer Answer

  Date: 11/26/2024

  Borger not only responded about a different case (person) but they sent me a check for $50 and then the check bounced. Now they owe me $15 more than before due to a bounced check fee.

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mayfair housing which is under thier ownership, decided to charge me 500 dollars for fictional damages. They claimed that there was damage to the rug. There was no damage to the apartment nor the rug. I have pictures and five witnesses that can dispute that. Now four years later it is showing up on my credit score and its very damaging. It has gone to collection and has gone up in number now at 723. There is no excuse for this disgusting business practice. I will never pay them for those damages since there were no damages in the first place. I am currently considering taking legal action.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the process of renting an apartment in a building called The *******, here in DC, from a property management company called **********. Before I could sign a lease through ********** another company called Borger Properties took over management of The *******. ********** informed me that they transferred my account and the money I had committed to the team at Borger. ********** had received money from me to cover an application fee and earnest money. I contacted Borger repeatedly requesting that they provide me with a lease to sign but they never did. On 31 October I sent the Borger team an email requesting a refund because they had not provided me with a lease and I was forced to rent an apartment in a different building. Later in the day on 31 October ****** ****** Regional Property Manager for Borger agreed to refund my money. I am filling this complaint because to date I have not received the refund they agreed to provide me.

  Customer Answer

  Date: 01/09/2024

  ---------- Forwarded message ---------
  From: ******************* <******************>
  Date: Tuesday, January 9, 2024 at 11:01:14 AM *****
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: [email protected] <[email protected]>

  
  Hello,
  
  My complaint has been resolved.
  
  Thank you for your assistance.
  ************
  Sent from my ******