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Business Profile

Passports and Visas

VFS Global

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Reviews

This profile includes reviews for VFS Global's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VFS Global has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • VFS Global

      1025 Vermont Ave NW Ste 200 Washington, DC 20005-6307

    • VFS Global

      1050 Connecticut Ave NW Ste 500 Washington, DC 20036-5304

    • VFS Global

      1625 K St NW Ste 103 Washington, DC 20006-1610

    Customer Review Ratings

    1.06

    Average of 35 Customer Reviews

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    Review Details

    • Ram R

      Date: 10/16/2024

      I believe most (if not all) reviews on Trustpilot are FAKE. The reason I say this is following:- there is no ****** review page. WHY? Because it is easy to fake trust pilot reviews while ****** reviews can be easily verified if someone is creating accounts to just leave review or a genuine person.- They make you pay for 'digital photo' for application services and then they will send you request to re-pay the same fees you paid. During the *** services - I paid this digital photo fees 3 times. - there is no email or direct customer line to contact. for a sensitive service such as visas and passport this is absolutely ridiculous. - TO SPEAK TO AN AGENT - YOU ARE CHARGED $2.48 PER MINUTE. I have NEVER heard such ridiculousness about customer service and at that COST. *** is $2.48 per minute to speak to an agent? *** seriously?I think at this point VFS has a stronghold on most government ************* services and acting like MAFIA.

    • David M

      Date: 10/11/2024

      First, the good news : service at the counter was fast and efficient. Now for the rest of the news : getting to the counter was a regular marathon. The web site and IT generally are the worst I have ever used---constantly freezing, poor menu design (no visible distinction between headings and subheadings), many error messages, e-mails sent in error, e-mails that should have been sent not sent at all, application tracking area of the site difficult to find. These are some, but not all, of the problems I encountered. Then there are the sketchy business practices. Money taken with no receipt given, telling people to enter personal data without explaining why, not telling people about the free passport pickup option, but rather directing them systematically to the $50 courrier delivery option. When dealing with this company, it was hard for me to shake the feeling that I was being scammed. In the end I got my ***** but the countries that buy this company's services should be ashamed of themselves.

    • PK P

      Date: 09/17/2024

      I am writing a really long review but due to BBB portal's review restriction on number of characters, I will split it in 2 parts. Review Part 1 : As others have said and have written about ************* I also decided to write this rather a lengthy review because I am in the great shock for **** rejection due to missing documents. I always had lowest expectations from ************ (** and *****) wrt the quality of service and way of doing business, so nothing new but this time it has crossed my patience limits.This one is for VFS ************* (NL ************** :I had to attend a conference in *********,** in second week of September 2024 and I was looking for the dates since mid-Aug (last minute plans due to work budget).Prior to this I have had 4 stamped Schengen ****s so I was aware about all the required documents and photocopies (application forms, bank statements, pay-slips, travel itinerary, my current US H1B ****, invitation letter, VOE etc.) which need to be taken along with me and submit with my application.I also knew form my prior experience at VFS *************, they will not take my old passport size photos (no matter when those were taken, size of the photos, etc.) or the document copies. So, I knew if I had to get my appointment done in timely manner, I had to buy all their premium value added services". By the time I got the date using their ***************** with "Prime Time" the breakdown of charges I had paid (prior to official **** fees) was like this :Prime Time USD 60 Courier Fees USD 42 Form Filling USD 18 ****************** USD 14.4 Internet Kiosk USD 10 SMS USD 2.4 Document printing USD 1.32 Photocopy USD 1.32 In total I had already paid ~USD 150.

    • Victoria E

      Date: 09/16/2024

      My first issue with *** was that their website did not allow me to login to my account to make an appointment. On July 3, I was able to have my in-person appointment. I paid VFS $150 to do my biometrics and compile my student **** application. Seven weeks later, I got an email from my universitys international office that I had documents missing. The *** representative should be informed on required documents to avoid these delays. Since my appointment, *** has not responded to any of my emails. Their web page that is supposed to help you track the application status does not work. On September 16, I have finally gotten a response after I messaged them on ********. They gave me a tracking number different than the one that I received on my appointment date to track my package. If I would have had this information months ago, I would not have wasted hundreds of dollars in having to rebook flights and hotel stays. *** has not offered me any support at all through this process and it has caused both financial and mental strain. No customer should be left in the dark about where their personal documents are as they are being sent overseas for review.

    • Toms A

      Date: 08/27/2024

      Terrible company. Incredibly difficult to use website. Essentially never works

    • Chiman S

      Date: 08/17/2024

      This company is not even worthy of 1 star. Created and activated an account few days ago and since yesterday, I cannot even access the site for any services. Every attempt I get a message 'Please check your email ID and password and try again or your account may be inactive'. It seems like the website works M-F 8-5 only. Their email responses are equally idiotic. In addition they force you to pay for their premium services ********************* and SMS notification service).Unfortunately all consular services of the Govt. of India has to go through them. AN OFFICIAL **************.

    • Madhur M

      Date: 07/03/2024

      Worst service ever. On the borderline of fraud. They make you pay by giving you incomplete information. To call their helpline you have to pay more as well. TOTAL SCAMMM. US GOVT - take this down

    • Chris P

      Date: 05/21/2024

      Charges were not clearly spelled out at the beginning of the process, and our **** application was rejected (by the ****************** not by VFS). For the amount of money paid (roughly $500 for my wife and I together), I would have expected more than a cursory review of our application, highlighted potential errors, and more accurate information on their website.

    • Kris K

      Date: 12/21/2023

      It took two months to get a paper tourist visa for India. They could not track my pre-payment and I could not open any website to track my application. It was a nighmare and I was even charged for the 2 minute "free" phone call after I was put on hold. Not at all what their website claims they accomplish.

    • Tiffany K

      Date: 12/14/2023

      Terrible experience. Glitches in website, multiple charges on my credit card for same application. Chat and email are both unhelpful. I'm seriously WORRIED I will not get my visa in time to travel to Brazil. It seems nobody can help with updates and or checking to see if the website bugs/glitches are impacting the processing time. For example: my "active application" has timed out 3x and now I can't even click into it. I've reached out via email, chat, Twitter (X) and still no help.

    VFS Global is NOT a BBB Accredited Business.

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