Business ProfileforColonial Parking Inc.

For over a month, this company has not refunded over $600 in erroneous charges. I signed up for monthly parking, and at the start of the second month, my credit card was triple charged. I sent multiple emails that were completely ignored. When I called, the representative admitted fault and promised that I could expect a full refund for both overcharges within a few business days. More than a week passed with no refund, so I called again. This time, they claimed on the phone that they had never spoken to me. Using my call records, I pointed them to a specific date, time, and duration for my first call. They said they would only credit one of the two erroneous charges while they “investigated” the other charge. Rather than giving a refund, they told me they would apply a credit to the next month’s parking cost. They promised my card would not be charged on the 1st of the next month. But my credit card was just was charged again, so I’m back to the starting point. There are two charges totaling over $600 that this company has stolen from me and is refusing to refund. This has now been going on for over one month, and I’ve spent more than an hour on multiple phone calls with them so far.