Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested information from this match making service and in our conversation they asked me for a link for my signature without sending me the contract to review first. I send them my signature and next thing I know its on the official contract. I didnt review it prior because I wasnt presented the opportunity to review. They havent delivered on what they advertised. Sent me on a date that I had nothing in common with. My money I spent was taken advantage of and Im binded by a contract they never gave me time to review. I feel that the service I have been given doesnt match with the price Ive paid.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a $2,000 membership fee in February 2025. I was subsequently charged a monthly fee of $129 on March 1 and April 1. It's Just Lunch committed to provide me quality matches based on my preferences. I was matched with a total of 3 men, 2 of which were nothing like the type of person I explained I was interested in meeting. The other man did not match my religious affiliation, which was a bare minimum criteria that the company promised to ******* matchmaker (*** *********) was in consistent and frequent communication while she was recruiting me to join the service, however, once I dropped the $2,000 she rarely responded to any of my email or text messages. She essentially went *** while she haphazardly selected men to match me with. I had nothing in common with these men, they were extremely socially awkward, and were two of the worst first dates I have ever been on. When I voiced my disappointment, the company continued to select subpar matches for me. I believe I was promised a service that the company knew they could not meet. Overall, I believe *** is a sham, they take your $2,000 deposit then don't come close to delivering the quality of matches that they promise.

  

  Business Response

  Date: 05/07/2025

  Ms. ****** ****** became an Its Just Lunch (IJL) client and signed a legally-sound contract with ******************** on 02/05/2025 (attached for your reference). 
  
  IJL is a matchmaking service that specializes in providing Date Introductions to our Clients.  We do not promise love, marriage or long term relationships, but rather an opportunity to meet other singles (Date Introductions).  Once a Client purchases a membership, they are contacted with the details of each of their Date Introductions over the course of their membership; if the Clients both provide availability to meet their Date Introduction in-person, we then make a reservation at a mutually convenient restaurant.  After the date, each Client is required to contact our team to provide feedback and move forward.  If availability is not provided to meet their Date Introduction in-person, the Date Introduction does count towards their services received.
  
  Ms. ****** initially requested more information on our services on 02/03/25 and spoke with our team and went over the details of our services, the way our membership works and the cost of the membership.  The next day, she chose to move forward and become a Client, sign a contract and provide payment for her enrollment. Clients are required to sign a contract outlining the terms of the membership, as well as our policy on refunds.
  
  Ms. ****** attended her first Date Introduction on 2/13/25. She provided feedback to our team that he was not as social as she would have liked.
  
  Ms. ****** attended her second Date Introduction on 3/15/25.  Her initial feedback after meeting him was that they had exchanged phone numbers with him and that it went extremely well. She updated us later stating that, after going on several more dates with him, she ultimately decided it was not going to be a long-term fit.
  
  Ms. ****** attended her third Date Introduction on 4/9/25. She provided feedback to our team that he was pleasant, but ultimately he was not someone she wanted to see again.
  
  Ms. ****** was contacted 4/18/25 about her fourth Date Introduction. However, Ms. ****** decided she no longer wanted to use her membership and decided to cancel the month-to-month portion, effectively terminating the membership as of 4/21/25. Were disappointed that Ms. ****** is not choosing to continue with us and is making this decision after such a short amount of time (less than 3 months). Regardless, a refund is not appropriate, nor required.  We wish her the best.
  

  Customer Answer

  Date: 05/20/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23232171
  
  I am rejecting this response because: I provided a long list of reasons why all three matches were unacceptable.

  *** claims my sole complaint for my first match was that he was not as social as I would have liked. However, I also told *** that it was the worst first date I had ever been on for a long list of reasons that they recorded during our feedback call but failed to note in their response to BBB.

  The *** contract promised match based on religion. However, my second match informed me that he was Agnostic and I am Christian. Thus, the match did not meet the criteria promised in the contract.

  My third match was the second to worst date I have ever been on in my life. He informed me that he still lived at home with his parents and was a security guard at ******************. I made it very clear that I was looking for someone who was financially stable and had high earning potential. This match did not make enough money to pay his own rent. 

  IJL's response to my complaint minimizes my dissatisfaction with the service and quality of matches. I would also like to emphasize *** *********** unresponsiveness to my emails and communication after she secured my initial deposit.

  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its just lunch, *************. Falsely charged my debit card in the amount of $2400 for services that was never provided. The sales represent ******* *** lied and made false promises about the company services and guarantees. I am filing a complaint to receive a full refund in the amount of $2400.

  

  Business Response

  Date: 01/06/2025

  In order to fully respond to Mr. ******* we will need actual examples and/or proof of the claims he is making in his complaint.  However, in general, we can assure you that each prospective Client is given a full explanation and description of our services prior to becoming a Client in order to help them determine if this is a step they are ready to take in their dating journey.  Mr. ****** is no exception to that; he spoke with our team on 7/1/24 to gather more information about our services and was provided with the details of our services, the way our membership works and the cost of the membership.  In August, he then chose to move forward and become a Client, sign a contract and provide payment for his enrollment.  Clients are required to sign a contract outlining the terms of the membership (included for reference), as well as our policy on refunds.  Specifically, that membership fees are nonrefundable.  Mr. ****** signed the contract on 8/14/24 and provided his credit card information to process the payment for the membership.  He utilized his membership and received two Date Introductions and attended two in-person dates prior to choosing to expire his membership in ******************************* would like to provide examples of his alleged claims, wed be more than happy to address them.
  
  Thank you.

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Thank you kindly in advance for your attention to this matter. The It's Just Lunch (IJL) **********, DC agents are engaged in false and deceptive marketing practices in violation of the DC Consumer Protection Procedures Act and the ************************ Act. I have attached my detailed letter to ILJ. I have video and further evidence of their deceptive and illegal actions that I can provide as needed. Please do not hesitate to contact me with any further questions: ************ or [email protected] immensely respect and appreciate the important mission of the Better Business Bureau and the ethical standards of conduct and commerce that you help uphold.Sincerely,****** K. ******, ****

  

  Business Response

  Date: 08/19/2024

  We are writing in response to your inquiry regarding the membership of Ms. ****** ******.
  
  Ms. ****** became an Its Just Lunch (IJL) Client and signed a non-refundable contract with ********************* on 7/25/2024 (attached for your reference). 
  
  After reviewing this complaint and the membership, we would like to provide the very specific guarantees that are detailed in the agreement Ms. ****** signed when she agreed to become a Client.
  
  After she finished her interview with her Matchmaker, ********* Ms. ****** was sent an agreement to review and sign, which she did on 7/25/2024.  Service of her membership began immediately, as it does with all of our Clients, and she received a call from an additional member of her matchmaking team to hear about her first date introductions. 
  
  Ms. ****** first claims we cold called her for membership.  This statement is not accurate.  We do not cold call anyone; any prospective Client that we are in contact with has proactively provided their contact information to our team in a request for more information.  This is exactly what happened with Ms. ******* as she reached out to us on 7/18/2012 to learn about our program. We have kept in touch over the past 12 years, as we do many of our prospective Clients.  There were many times Ms. ****** thanked us for calling.  
  
  When working with our clientele, schedules can get hectic and there are times when introductions are presented without the date occurring due to a Clients request to place their membership on hold.  Clearly, this is no fault of our staff and simply just a factor when working with real people with busy schedules.  When this happens, we simply move on to the next match idea, which is exactly what happened with Ms. ************************ ****** did not want to meet her first introduction, as he is 510.  Ms. ****** stated she would only accept dates with men who were 6 and taller.  It is important to emphasize that we do not guarantee a certain height of a Clients introductions.  **************** may prefer it, we arent contractually required to provide it.
  
  On 8/2/2024, Ms. ****** attended a date with her second introduction.  On 8/6/2024, Ms. ****** indicated to her Client Advisor, ******* that she no longer wants to meet people through IJL.  As mentioned in her agreement on 7/25/2024, *** membership fees are non-refundable; no refund is due.  As of today, Ms. ******* membership expired, per her request for *** to cease and desist.
  
  It is unfortunate that Ms. ****** has decided not to continue with our process because it is just that: a process.  There is a reason that our memberships are not set up with the intention for a Client to meet only one match and hope for success with that one person.  Our process gives Clients an opportunity to meet many different people and provide feedback following those dates to help us focus on certain things; we had hoped to work with Ms. ****** through that process and were disappointed she wont be continuing with her membership.  We wish her all the best.
  
  

  Customer Answer

  Date: 09/01/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22093761
  
  I am rejecting this response because IJL's response is patently false and further deceptive. Please see letter attached. Thank you kindly for your assistance.
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 10/11/2024

  As Ms. ****** has not provided any new information, thus our original response is still the same. Per her response, " I am happy to provide the BBB with further evidence of my claims."  Once we receive this information, we will be able to respond. 
  
  
  Regards,

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No response from matchmakers after repeated requests for a call back. Matchmakers repeatedly disregard my safety concerns for myself and my date and continuously arrange dates in dangerous area of **************. Matchmaker ***** continually talks over me, refuses to consider my requests to find a safer date location. Matchmaker ***** fails to follow through and provide me information about matches she says she has arranged for me. False information and lying by *****.

  

  Business Response

  Date: 05/17/2024

  I do not believe this is our client. Can ************** can provide a copy of his agreement as I am not seeing him as a client of IJL DC Holdings, LLC (d/b/a It's Just Lunch)

   

   

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service on December 12 with *******. After doing an interview with her, and her telling me that she has many people in her system that would be a good match for me based on the interview and what I was looking for. She made it very clear that she would not allow me to sign up for the service if she didnt think that she had potential matches for me. This turned out to be a lie and a scam because even though she said that she has someone that she thinks would be great for me, the first date that she sent me up on on December 19 was not even close to what I was looking for and proved to me that she signed me up under false pretenses and allowed me to sign a contract. She set me up with an autistic man without disclosing me about his mental disability. He didnt even click one of my must have boxes and was a complete opposite of what I was looking for. After my first date & seeing how horrible the matchmaking at Its just lunch can be. I have absolutely lost trust in this company. They wasted my time and my money. They definitely signed me up under false pretenses, this company is a scam. Its absolutely unethical for them to set me up on a blind date with a man who is autistic and a recovering alcoholic without letting me know about his disabilities. This company does not listen to what you say or want, they feed you lies and say whatever you want to hear to make you sign the contract and they fail to deliver.

  

  Business Response

  Date: 01/29/2024

  ****************** became an Its Just Lunch (IJL) Client and signed a non-refundable contract on 12/11/23. (Attached for your reference). Per our agreements, 
  Membership fees are not refundable. IJL does not issue refunds. IJL will make reasonable efforts to provide Client with an average minimum of one introduction per month while membership is in active status. Client *** receive additional introductions depending on Client's criteria and availability, and the availability of members that Client is matched with. Your electronic signature here acknowledges your receipt of the cancellation terms: ***************************
  ****************** has only attended one date during her membership, which occurred on 12/19/23.  After providing feedback on her date, ****************** then sent an email on 12/21 asking for a refund. Her Client Advisor, ******, reached out to her the same day to discuss her email.  ****************** responded on 12/22 stating that she would keep her complaint with the BBB, her negative reviews up and she would contact her lawyers . 
  ****************** was contacted by another member of the Client Advising team, *******, on 1/12/24.  During this call, ****************** decided she would move forward with her membership.  At that time, she was told about several matches and was excited.  Over the course of the next 14 days, there were several calls between our team, ******************, and her matches.  On 1/25, we were able to schedule her next date for Saturday, 1/27/24.  When we called to remind her of her date for 1/27, ****************** indicated she was not interested in attending this date, stating, ...the fact that you guys have a rule of that the bill is going to be split unless at the time of the date we decide not to split. It just makes no sense to me and I can't bring myself to go on a date that I would have to pay for it because I'm looking for a provider and no ma'am but I'm looking for would be OK with splitting the bill. 
  In conclusion, we introduce our Clients to a variety of people that they normally wouldnt have the chance to meet all with the goal of creating an initial connection that *** lead to something more. However, we cannot and do not guarantee mutual chemistry or attraction simply put, we cannot take the dating out of dating. Again, our refund policy is detailed in our contracts.  Membership fees are nonrefundable.  We are disappointed that ****************** filed this complaint, as we have done what we can to give her a positive experience and we are looking forward to continuing with her once this complaint has been resolved.     

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a health issue that has caused me to be unable to use the service in the state where I was supposed to move to to use the service. I hired a lawyer to convey this after many attempts to have the company refund the costs. The company gave me and the lawyer a false address to send legal contact. The addresses do not exist and the mail was returned for no company or no such address. I would like a refund for medical reasons and also help in having my lawyer contact the correct address which the company failed to supply on request several times.

  

  Business Response

  Date: 10/04/2022

  To whom it may concern,
  
  We are writing in response to the complaint made by ********************************  ******************** became an Its Just Lunch (IJL) client and signed a non-refundable contract with us on 11/9/2021. A copy of her signed contract is attached.
  
  At the time of her enrollment, ******************** chose to finance her enrollment fee of $3200 through a third-party financing company.  ******************** placed a down payment to IJL of $640 and completed a signed financing agreement for the remaining balance of $2560.  This agreement was for monthly payments of $234.70 for 12 months.  As of writing this response on 10/3/22, ******************** has a balance of $0.  These payments are paid directly to and managed by a third party, ********* ******* *********, and are not through IJL.  Regardless, these payments are non-refundable.
  
  First, **. ********* statements that we provided a false address or that the address does not exist are not factual.  ******************** shared with us in February of 2022 that she had sent communication to an address unfamiliar to us in California and was informed that our franchise has no such address.  We do not know where she obtained that California address and it is not affiliated with our franchise in any way.  As of writing this response on 10/3/22, we have confirmed the address provided to ******************** in February of 2022 was indeed correct via email record, and we have included a screenshot of this communication as a supporting document.
  
  IJL DCs address, as mentioned in the email from 2/2022, is as follows:
  
  Its Just Lunch DC
  1717 K Street NW Suite 900
  Washington, DC 20006
  
  This address is clear on our ****** and BBB pages; we are unsure as to why ******************** would be experiencing any issues delivering mail to this accurate address if she, n fact, did mail something to this accurate address, as we consistently receive mail each day.  If ******************** was experiencing issues delivering mail to this accurate address, this BBB complaint is the first time we are hearing about it despite the many forms of both phone and email contact she has for multiple members of our team.
  
  Regarding her membership itself, ******************** received three introductions in the two months she was actively dating with us, which exceeds the one introduction/month minimum stated in her signed agreement.  ******************* joined our DC-based dating service while living in another state, stating that she traveled to the DC area once/ month and stayed in the area, on average, 1-2 weeks at a time; she also said she would be moving permanently to the DC area around June of 2022.  Scheduling dates was difficult with her availability, but nevertheless, she was scheduled for two dates out of the three introductions she received. 
  
  ******************** contacted us on 12/31/21 asking to transfer her membership to another office and was informed that her membership was non-transferable (as it states in her signed agreement).  Regardless, our IJL franchise does not operate a franchise in the location she requested to transfer to; had her membership been transferable, a transfer still would have been impossible.  ******************** became frustrated, threatened legal action, and, ultimately, hung up on her Client Advisor. 
  
  ******************** then spoke to a member of management on 1/11/22 and shared that she had a medical condition which left her unable to utilize her IJL membership in another state.  While she would not share any specifics,we offered to make an exception to her agreement in multiple ways.  The options offered to ********************, in good faith outside of the terms of her agreement, were the following: 
  
  1. To place her membership on hold, and IJL would not charge the fees associated to keep her membership on hold status, in case her personal situation changed and she was able to use the membership in the future. 
  
  2. Transfer her membership to a friend or family member that could utilize the membership in the DC area, and we would waive the fee associated with that stated in her signed agreement. 
  
  3. Cancel her monthly membership dues, which would, therefore, expire her membership.  The payments to the third party in which ******************* chose to finance her enrollment through would still be due, just as any financial loan would still be due to a third party after purchasing a service with a non-refundable agreement. 
  
  ******************** elected the complimentary hold option and has not been charged any monthly dues payments since this conversation with management in January of 2022. 
  
  We have followed up with ******************** directly via email on 10/3/2022 and re-confirmed our address to her via that method as well.  Any legal correspondence from a third party on behalf of ******************** will be responded to promptly and accordingly, with all details of her non-refundable agreement.  We offered multiple exceptions in good faith to ******************** that were outside of the policies within her agreement, and a refund is not an option.
  
  We wish her the best.

  Customer Answer

  Date: 11/30/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  From: ***** * <***********@*****.com>
  Date: Tue, Nov 29, 2022 at 6:56 PM
  Subject: My response to IJL case ********
  To: <*******@mybbb.org>
  
  Hi *** ******,
      The companies response to the address clearly stated on their website is incorrect. Attached are pictures showing their address from the website. Also, on the BBB website, there are multiple addresses including the one in Ca, which they state does not exist. I was trying to reach their corporate office and you can see the pictures showing different addresses. Where can the consumer write to the CEO of the company ******* *****? Also, the company’s response came from Pennsylvania not the dc office.
     In January, I went to the ****** ***** institute for testing. After leaving the institute, I contacted IJL to stop the payments from their third party collector because that company stated I had to get permission from the company for them to stop payments. As my emails and texts show, the company stated they could not cancel my agreement or refund my money. I stated clearly my medical issues which IJL stated in their response that I was vague. My letter from *********** stated my medical issues of why I could not continue with the plan to move up to Maryland due to medical treatments that were necessary and are still on going. They were also made aware of my traumatic brain injury. Attached are email and texts messages of our conversations.
      April 1 *********** forwarded their letter to *** ******** after contacting them about the address.
      The company also misstated that they had no guarantees on dates which on their website they state they guarantee dates. Their were 3 dates scheduled and all 3 canceled from the other person not me. I did not breach the contract. Pictures and the record will show that the dates were scheduled but the date canceled not me, which is not a date when you do not go on one when it is guaranteed dates. See attached emails and  texts messages to show that all three were canceled.
       The company also states there is no franchise in Nc. Attached is there main website to show a franchise. Also note the website does not state that the company is franchises.
  
  My resolution would be my full payment refunded of $3200 due to medical issues ongoing that prevents me from moving to Maryland. Attached are all the photos of evidence from the company, companies correspondence or lack of or ************ letters or my own correspondence. 
  
  
  Regards,
  
  
  ***** ******** 

  

  Business Response

  Date: 11/30/2022

  To whom it may concern,
  
  Please see our previous response. We have already addressed all
  of *** ********’s comments in our previous response and her membership is
  non-refundable.

  Again, we are it’s Just Lunch DC – a franchise that services
  the DC area only. We have provided our correct mailing address multiple times,
  and our mailing address is not the California based address *** ******** found
  on a different BBB profile for a separate business that is neither owned,
  operated, or has any affiliation with our independently owned and operated IJL
  franchise, It’s Just Lunch DC. As a franchise of IJL, our business is
  completely independent, and the address and screenshots *** ******** has
  attached are for entirely different businesses. The fact that the IJL brand is
  a franchise system does not need to be stated on each IJL website, business
  page, or BBB page. The BBB screenshots *** ******** has provided as ‘evidence’
  in this dispute with addresses in California and North Carolina are separate
  business and not related to It’s Just Lunch DC in any way, other than sharing a
  name. We do not conduct business with those separate companies nor does our DC
  based franchised business provide service in that area, and as stated
  previously, her signed agreement is clear that her membership is
  non-transferrable even if we did. Any complaint from an It’s Just Lunch client
  that is sent to any business outside of the business they have enrolled for
  services with will be directed back to the correct business and an unaffiliated
  business will not address it, as that business is not servicing that client. Again,
  the California address is unknown to us and not related to our franchised business
  in any way. We do not know why *** ******** would send mail to an address in a
  different state that she found on an entirely different business’ BBB page. Additionally,
  we do not know why *** ******** would think that address has any affiliation
  with our business or claim that our address is incorrect after multiple direct
  contacts with *** ******** explaining that that address is not affiliated with
  our business in any way. Our correct mailing address has been given and
  explained multiple times.

  Finally, we’re unsure as to why *** ******** would include a
  screenshot of a complaint for a completely different business from someone that
  did not do business with us at any time, but we cannot address the screenshot
  as we are unfamiliar with circumstances and have no insight into an entirely different businesses' clients or affairs.

  We wish her the best.

  Customer Answer

  Date: 12/01/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  From: ***** * <***********@*****.com>
  Date: Wed, Nov 30, 2022 at 6:00 PM
  Subject: I disagree with response to case ********
  To: <*******@mybbb.org>
  
  Hi *** ******,
     I do not agree with the company’s response and it is not from the CEO of the company. The company did not address the medical issue or the issue of cancellation of dates. I feel a refund should be done due to the medical circumstances. Please help with this *** ******. The address we’re from bbb main website, which is where we as consumers are sent. Thank you, ** ********
  

  Regards,

  
  
  
  ***** ******** 

  

  Business Response

  Date: 12/14/2022

  To whom it may concern,
  
  We have addressed all the claims in *** ********’s complaint
  multiple times throughout our previous responses.

  Furthermore, we have now received communication from a legal
  representative on behalf of *** ******** and are unable to provide any further comment
  at this time via this platform. We have responded to the legal representative
  directly. Due to this recent development, we ask that the BBB thoroughly review
  all the information provided by IJL, including her signed contract, and consider
  closing this complaint. We believe after thorough review; it will be clear to
  the BBB that *** ********’s complaint should be closed as answered at this
  time.
  
  Thank you,
  It’s Just Lunch DC