Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 - I purchased a mini split system (5 heads/1 condenser). I was supposed to receive two 6btu, one 9btu, one 12btu, and one 15btu head. Instead of receiving the 15btu head a 12btu head was installed. I have called multiple times to talk with someone about having the correct head installed or to have my bill adjusted to reflect having a smaller head installed and no one will answer my questions/call me back.
  
  2 - I was charged $1,625 for the install of 5 flair pucks. As soon as the installer left I started receiving notifications from the app that the pucks were disconnecting and not communicating with the heads they were linked to. They have been turning the heads on and off randomly or not communicating with them at all. I have had to disconnect all 5 flair pucks and use the remote controls that came with the heads to control the settings.
  
  3 - I chose the finance option when signing my contract with HARP. Prior to the install being complete I received a notification that a payment was due. I was specifically told no payments would be due until the entire install was completed as the price could change if changes to my design were needed. Changes to my design have occurred, but there has not been a change to how much was charged to the finance company. I have had to file a complaint with the finance company to have payments/interest stopped as I am being charged for services/product that has not been provided. The finance company told me that this error occurred because HARP is supposed to charge half of the total at the beginning of the install and the other half after the install has been completed. However, HARP charged the second half before my install was complete and before correcting the total due to design changes. I can not get anyone at HARP to contact me to rectify the situation. Items/services that I have been charged for but are no longer part of my design include the install of a second thermostat ($305) and wiring for that second thermostat ($420).

  

  Business Response

  Date: 09/22/2023

  Our Customer Relations Manager has been in contact with Ms. ******** about her concerns through this process. We scheduled a technician on 9/19/23 to evaluate the operation of the system.  We will continue to follow-up with Ms.******** until she is completely satisfied with the installation and we will also be discussing a final resolution once all the work is completed for the home.

  

  Business Response

  Date: 09/22/2023

  Our Customer Relations Manager has been in contact with Ms. ******** about her concerns through this process. We scheduled a technician on 9/19/23 to evaluate the operation of the system.  We will continue to follow-up with Ms.******** until she is completely satisfied with the installation and we will also be discussing a final resolution once all the work is completed for the home.

  

  Business Response

  Date: 09/22/2023

  Our Customer Relations Manager has been in contact with Ms. ******** about her concerns through this process. We scheduled a technician on 9/19/23 to evaluate the operation of the system.  We will continue to follow-up with Ms.******** until she is completely satisfied with the installation and we will also be discussing a final resolution once all the work is completed for the home.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harp made an error in installing ductwork in my attic after blowing insulation. They connected the venting from a dryer to the venting from an bathroom exhaust fan, which is a fire hazard and not up to code. They denied this repeatedly, then finally accepted blame when their technician admitted fault. In attempting to correct the work, water poured out of the vents and into my bathroom. I asked them to fix my other bathroom exhaust fan that has been damaged by their initial insulation work (the fan was not properly protected, so the insulation damaged the motor), and they now refuse to return my calls. I have documented more than 20 calls to Harp in the last several weeks, but each time I am told that a customer service representative is unavailable. Multiple people have promised me a callback, but no one ever responds to my calls or emails. This is by far the worst, most unprofessional customer service I have ever received from any business of any kind. All I want is for them to fix the damage they caused in my home.

  

  Business Response

  Date: 09/19/2023

  We appreciate the opportunity to resolve this matter for Mr. ****. We were able to replace the fans at no charge due to the water leaking into them. We followed up with Mr. **** and he his now satisfied and we consider the matter resolved. We appreciate his patience in the matter and look forward to doing business with him in the future.

   

  Customer Answer

  Date: 09/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **My Request** a 50% refund from the original bill of $2,391.81 after taxes, which is $1,195.91, to my credit card.
  
  **Disputed Service** Matt was dispatched to perform a toilet and single-sink vanity replacement on July 20, 2023. My decision to proceed with his quote was influenced by his emphasis on the task's complexity and time requirements. Notably, the new fixtures were conveniently stored in the garage adjacent to the bathroom. The existing fixtures were fully functional.
  
  **Service Outcome and Quality (see attached photos)** The project was completed within 3.5 hours, significantly less than the originally suggested full-day timeframe. Moreover, (1) Matt opted against cutting the tile baseboard, resulting in an unsecured vanity with a 3/4" gap from the wall. (2) Pipe rings were either inadequately secured or entirely omitted, further undermining the work's integrity. Notably, Harp charged an additional $246 for miscellaneous system alterations or adjustments, in addition to the fixture replacement.
  
  **Price Adjustment Rationale** I later learned that these tasks were elementary plumbing services. I obtained a quote from a licensed handyman via Thumbtack, who offered to complete the same task, including cutting the baseboard tile and removing old fixtures, for $680. This established handyman's hourly rate aligns with industry standards. (see attached screenshots). I later used his services for an additional $380 to rectify the inadequacies left by Harp's plumber.
  
  **Communication** After persistent calls, Melissa from Harp's customer service team reached out on July 28. Although she initially offered a $500 refund, I declined this inadequate resolution. She expressed understanding and promised to escalate the matter to her management. She told me that she would be out of the office the next week, assuring me that a colleague would address the issue. However, I heard nothing afterward and my calls were either transferred with no responses.

  

  Business Response

  Date: 09/08/2023

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager has spoken with Ms. ** about this matter. We originally offered to send out another plumber to address any concerns Ms. ** had with the work performed under warranty at no additional charge. She declined at that time, and we offered a partial refund as a courtesy but she was not satisfied with the amount so we advised we would review internally to see what other solution we could offer. We have made attempts to reach out to Ms. ** since, but we were unable able to reach her to discuss her experience with us further. We encourage Ms. ** to reach out to us about this matter and we would appreciate the opportunity to discuss and resolve her concern. 

  Customer Answer

  Date: 09/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: (1) I have lost confidence in the business, and our communication has been uncomfortable for me. As a non-native English speaker, I don't feel I can articulate my concerns effectively during phone conversations, especially since they do not offer an option for written communication via email. (2) I've already had to hire another service provider to complete the work that their technicians initially failed to do. I've provided all relevant receipts and evidence to support my original claim. (3) I believe it's now more appropriate to have BBB represent me and seek a resolution before pursuing legal action through the Connecticut Small Claims Court.
  
  
  
  Sincerely,
  
  
  
  ****** ******* **

   

   

  

  Business Response

  Date: 09/22/2023

  Harp has reviewed this matter further and in the interest of customer satisfaction, we have a agreed on the 50% reimbursement Ms. ** has requested. The refund was processed on 9/19/23, to the credit card used during the plumbing service call on 7/20/2023. We have left Ms. ** a message stating we processed this refund and we now consider this matter resolved. 

  Customer Answer

  Date: 09/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******* **

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted to have a split air conditioner system put in for $11,145. It was put in in May. They were here all day on 5/11/2023. While installing, they broke a clock and then a light fixture and left it on the ground. The system had to be rewired as wired wrong. They started it up and it would not stay on but was told not a problem that it would work. Gave no instructions. Paid in full. They left. Tried starting two days later and did not work at all. Called HARP. I had a total of 22 hours of scheduled time over the next two weeks that they showed up and could not fix or never showed up. Finally, after not showing up once again on 6/6/2023, I stopped payment on check. Tried calling Manager, no reply and then texted sales rep, William to let him know stapped payment on check. They showed up that night at 7:30 and left after fixing it at 10:30 pm. There were 3 no shows and 4 times they came. You have a time frame they give you for showing up. I emailed William to let him know that I wanted bill reduced to $9,000 and provided an agreement for signing on 6/7/2023. Since then, I have made numerous attempts to speak with someone, Manager, Customer Rep, etc. to resolve this issue and make payment. Unbelievable amount of time lost on calls and waiting. I got a call three weeks ago after calling again from Melissa who is a customer service rep. She told me she would be on vacation and would call me back upon her return. I just tried calling today three times and when transferred, call hung-up. I want to make payment and have monies but cannot get anyone to help me resolve this issue. I spenT 22 hours sitting at home and get paid $150 per hour as an insurance consultant. I have made so many calls and texting so many times it is incredible they do not want their money. It was the worst experience in my life. Can you please help resolve this? Thank you.

  

  Business Response

  Date: 09/08/2023

  Our Customer Relations Manager discussed this experience with Ms. *******. We apologize for delay in getting this matter resolved and for the installation experience. We have addressed this matter internally. We agreed to reduce the the cost of the installation by $1750.00 and provide two complimentary years of maintenance to Ms. ********* account to resolve this matter. She is satisfied with our response at this time. 

• Initial Complaint

  Date:08/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28th Harp Home Services came to install a new AC Coil and Compressor unit. The technicians were professional and efficient, but the parts used were not in scope with the agreed upon contracted service.
  
  Also, since the install, the company has not adequately provided me with details and information regarding the agreed upon refinancing terms. Calls to the business regarding both these issues have not resulted in any action to correct them. We have previously used Harp, but the customer service response seems to have declined of late.

  

  Business Response

  Date: 08/22/2023

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager has spoken with Mr. ******* about this matter. We are scheduled August 24, 2024, to assess the concerns about the equipment installed on June 28, 2023. We will follow-up after this appointment  to address any further equipment and financing issues. Mr. ******* is satisfied with our response at this time. 

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of HARP for over 10 years. They serviced my heating/AC system yearly. In July 2016 I had HARP install a complete new heating/AC system.
  Starting a few years after that their service became completely unreliable. I would schedule a system tune-up prior to the heating or cooling system well before the seasonal change. I would get reminders of my appointment just before the date. Then a day or less before I would get a cancellation call wanting to reschedule 2 or 3 months in the future.
  My most recent experience was this spring. I scheduled an AC check for April. I got the usual reminders right up to the specific day (8 am - 12 pm appointment). When no one had showed up by 11:30 I called and was first assured they were on their way. Quickly followed up by a cancellation with the explanation of many AC emergencies. AC emergencies in April??? Give me a break. There had been 2 warm days in early April, a few weeks before my appointment. My rescheduled date was today, July 13. I confirmed the appointment a week ahead. I reconfirmed the appointment on the 12th at 1:30 pm. About an hour later I got a cancellation call. Again, many AC emergencies. People like me rearrange their schedules to be home for the service call.
  HARP has constant TV ads and highway ads about their "Same Day Service". Clearly they cannot meet their commitments. Clearly they make more money doing emergency calls that they do pre-season checks. So this is a conscious business decision.
  I am not the only one I know who has had this problem.
  I urge BBB to warn consumers about their deceptive advertising.

  

  Business Response

  Date: 08/01/2023

  We are extremely disappointed to hear of Mr. ******* experience with regards to scheduling and being rescheduled or his appointment canceled. This is not indicative of our services and not what we strive for when it comes for customer experience. We appreciate and want to thank  Mr. ******* valued feedback and his patience and understanding in the matter with regards to this experience and are working diligently due to his experience to identify areas of improvement with our dispatch department so Mr. ***** or our other customesr do not experience these issues going foward.

  Customer Answer

  Date: 08/09/2023

     Good afternoon,

  In the end, HARP responded to my issues and scheduled an AC servicing which has been completed.

  My concern was with multiple cancelled appointments.  HARP has told me that in the future I can consider the calls to be 'requests' not 'demands'.  If that works out that way I will be satisfied.

   

     Henry Healy

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had ******/Harp Home solutions for over 6 years. And for 6 years they have not done anything to make my AC and heat work perfectly. The final straw was last week our AC was not working. We called them on Tuesday and they said we can make it out Friday(fine I get the time of the year) Even though their website AND all marketing states we will be out in 24 hours. They called us back Friday afternoon and said sorry, we can not come til Tuesday. SO on Tuesday they come out and had no idea what to do our how to fix it. They stated it was a two man job and will be back Wednesday. Well Wednesday came and went. they stated now it will be Monday. The gentleman who usually comes has messed up the house so bad, we turn on AC and heat goes on. I would like to file a complaint against them. And to top it off, I have a contract with them.
  They did not call us, we have to chase them down. They have poor service and do not correct the job ever.

  

  Business Response

  Date: 08/01/2023

  We have recieved Mr. ******** concerns with regard to his scheduling experience. During peak season times when there is extreme temperatures in heat we have experienced an abundance of calls and attempted to get to everyone in a timely manner. We apologize for any inconvenice we have caused Mr. ****** with regard to the services scheduled. Our technician was able to visit the home and make an assessment of the AC unit which was calling for both Heat and AC at the same time. We were able to correct the issue with regard to the zone valve and provide an estimate for further work needed for the unit. Again, we apologize for the inconveiences he experienced during schedluing and are working diligently to improve this area of our service. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new AC system from this company less than 5 years ago. the system is not working this year. We called on Friday June 30th, spoke to a human and made an appt for Monday 7/3 2-6pm. We drove home from our vacation to meet this appt and recd a call that we were offered an appt they didn’t really have available. Scheduled a new appt for 7/5. Received another call that we were again offered an appt that is not available. Called on 7/5 spoke to Nicole who scheduled us a 3rd appt for Friday 7/7. I mentioned the two
  Prior appts and calls and she promises the Friday appt would stick as she was herself assigning the tech. Received another call that Friday was now no
  Longer available. I spent hours on hold and talking to various reps on Friday who said Customer relations would call me back. Called once on Friday, I returned the call twice on Friday trying to talk to
  Marisa from Customer Relations. They just say she will call
  Me back when she can. It is Monday night and I still have no call. I would use another company but given this is a new system I am hoping if something is broken it is under warranty. I have called them 27 times, I can show you in my recent calls. They either never pick up
  Or pick up and xfer me to someone who
  Never picks up. Ridiculous and Nicole in the dispatch scheduling was very rude even after her company cancelled on us twice. Kept saying
  Something about a small disclaimer about appts maybe not being available. Their website offers and confirms appts same day appts even and they do not honor them. It is insanity and unprofessional and fraudulent. I’d rather book an appt 2 weeks away and have it stick vs offering same day and cancelling where we have to drive home from vacation multiple times only to have it cancelled.

  

  Business Response

  Date: 08/01/2023

  Thank you for providing us the opportunity to try to resolve Mr. and Mrs. ******** concerns with regards to scheduling. We have attempted to make contact with them to schedule for a tech to return. We are extremely disappointed to hear they experienced the scheduling troubles they did, and are having issues with their unit. We would appreciate the opportunity to discuss the matter and make things right, and will continue to attempt to make contact with them to come to a resoltuion for them.

  Customer Answer

  Date: 08/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They have called twice since I lodged this complaint.  Each time I call back, have to go through their phone reps who try to contact them and are unable and I have to leave a message that is not returned for several days.  It is unconscionable to ask a customer to continue to go through this process dealing with being placed on hold only to have to leave a message.  It’s just a colossal waste of my time and they just don’t care. At the very least, leave a direct # to the complaint resources to avoid additional impact on your customer.  This is literally a joke of a response. 
  
  Sincerely,
  
  
  
  *** ******

  Customer Answer

  Date: 08/02/2023

  Lily has called me a few times since this post.  Again, I am given a generic # to call back and when I do, I cannot ever talk to Lily. Just have to leave a message and wait for yet another call back.  This is just a vicious cycle that I have no interest in continuing.  Let’s just cut bait and move on.  They seem to fail to realize they are wasting my valuable time or just simply don’t care.  Thank you BBB for trying to help.  

  Customer Answer

  Date: 08/18/2023

  They offered the gift card and I accepted it but I would not at all say I was satisfied.  That is a misrepresentation of my thoughts on the subject.  The amount of time spent on this mess has been egregious, ruined our vacation with multiple useless trips back home for nothing.  Shouldn’t be in business offering a service if you can’t manage a schedule 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased from harp new AC units in October
  Began using in June and it wasn’t working properly. A code appeared on screen
  Called harp and serviceman came - said needed a new part and what we had wasn’t correct
  Part ordered and came following week. - code still on screen and not working properly
  No return calls from harp in over a week
  This has been going on since June
  Help

  

  Business Response

  Date: 07/19/2023

  We appreciate the opportunity to review and address Mr. ********** concerns. We are currently in talks with him on how to resolve the communications issue with the thermostat and control board, or compensation with regards to his expectaions on the system we installed in his home. We appreciate his patience in the matter and will work to ensure Mr. ********* is satisfied with the resolution.

  Customer Answer

  Date: 07/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have emailed and called and have gotten no where since june 20.  We are without AC and our home is beginning to feel and smell like mold.
  
  We sent them our contract for our new AC system 9/22 and they have not lived up to their contract or warrenties. We feel we were flip/ flammed and we expressed this.  We are getting nowhere and need help.  We have been patient too long.  We have no advocate since no one takes our call or returns our call from HARP.  They have sent three different technicians at different times and all have concluded we have the wrong system.  It will never do what we expected and paid for.  It is now apparent, that our new Lennox system will not communicate with our air handler and furance.  We were told it would!  The solution appears that we need a new furance and air handler.  Our furance is only 11 years old and works fine but will not communicate with the new AC ( as we wrre told it would)

  Last Thursday, 7/13, we were offered 300 dollars. On Monday, July 17, we were offered 1000 dollars.  We are not interested in money, we want a system to work and have running AC.

  if you need our contract, please advise,

  thank you

  
  Sincerely,
  
  
  
  **** *********

  

  Business Response

  Date: 08/03/2023

  We sincerely apologize for the experience. We have further reviewed Mr. ********** concerns with regards to the HVAC install and are confident we will be able to come to an amicable resolution. Our Manager spoke with him today and we will be reaching out to provide further assistance in this matter to ultimately resolve his concerns.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When HARP installed my central air they broke the steps to my attic and had to come back multiple times to add a new folding step and fix the pull-down door. Now this summer the central air doesn't work at all. I called the company and first, they said no one was available to come out until October. then when I insisted someone come out to service my central air HARP hung up on me. Now I call and they put me on hold and never call me back. I spent so much money on this central air and in a few years (3) it doesn't work at all.

  

  Business Response

  Date: 07/12/2023

  Our Customer Relations Manager reached out to Mr. ******* about this experience. We apologized for the delayed response in getting service for his AC and we are addressing this matter internally to avoid this from continuing in the future. We were out for service on 6/27/2023 and found a part needed to be ordered for the system. We have received the part and the customer is scheduled for us to return on 7/16/23. We will follow-up with Mr. ******* after the service to ensure he is completely satisfied with the service. 

  Customer Answer

  Date: 07/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******