Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2024 my a/c died. HARP came out and told me it was “completely fried”, not fixable nor functional, and needed to be completely replaced for which they gave me an absurd estimate of $25,000+. I got several other estimates from other companies and the first one that came said, “you know someone cut the power to the unit outside so it can’t work, right?” He then proceeded to reconnect the power and replace a $100 part and advised me that the unit would operate fine throughout the remaining months of summer (which it indeed did) and that I should consider a replacement for $13,000 in the fall or spring… similar to other estimates I would receive. I was floored by the dishonesty on HARP’s part, to not just lie to me saying my unit was irreparable (even though it only needed a cheap $100 fix to get me through the heat of the summer), but to actively cut power to my unit outside and leave me in the heat with no a/c and then to offer me an outrageous replacement price?! I decided not report HARP at that time and let it go figuring someone else would eventually call them out for shady and unethical practices like these. I told the HARP sales person that I absolutely did not want them to replace it AND was very clear that I wanted NOTHING TO DO WITH HARP MECHANICAL AGAIN EVER!!! I explicitly told him to cancel my maintenance contract and that I would not be using them again. Well, a year later, my credit card was charged not once but 3 times in one day for a $59 annual maintenance contract (total $177). I called customer service and was given the run around, as usual with harp, who said she would put in a “message to accounting for a request for a refund but couldn’t promise anything.” Oh and she told me they had a bogus email address in as my email address so they had never sent me a copy of the maintenance contract that I explicitly told them to cancel nor an invoice… just charged my card for it 3x! Really? Please refund my $177 immediately.

  

  Business Response

  Date: 08/29/2025

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager spoke with *** ****** and informed him that the maintenance charge had been reimbursed. He was pleased to hear this. During the call, we also apologized for his recent service experience and assured him that the matter would be addressed internally. Additionally, we clarified that his existing air conditioning unit is still covered under warranty. *** ****** expressed satisfaction with the information provided and the resolution offered, and he confirmed that his concerns had been adequately addressed.

  Customer Answer

  Date: 09/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I purchased an HVAC system from this company, replacing an older one that was faulty. Since then I have been unable to utilize the warranty services that I purchased. Yesterday, Friday 8/8/25, I went into my basement and noticed light coming from around the hose that connects the outside unit to the inside part of the unit. I could see the ray of light before I even turned on any lights. I then went outside to see what was causing this issue. I discovered that the materials used to close the opening around the hose was deteriorating. I called Harp to request an appointment; was given a time for today, Saturday 8/9/25, between 8am and noon. At 7:20am I received a call canceling my appointment. The person, Erica, advised me that “too many techs had called out and that I would have to be rescheduled”. This is not the first time I have had an appointment only to have it canceled at the last minute; appointments for routine maintenance that have been scheduled months in advance. It is so frustrating that I have had to use other companies just to make sure my system/equipment is maintained as it should be. This is no way to run a business and their staffing issues are not my problem. I purchased a warranty from them but they are not allowing me to use it. The issue I have currently could lead to rodents and or water entering my property and causing significant damage and needs to be addressed immediately.

  

  Business Response

  Date: 08/25/2025

  Our Customer Relations Manager reached out to *** ****** to discuss her concerns. We sincerely apologize that her appointment was cancelled at the last minute, and we are addressing this matter internally. Regarding her concerns with the completed work, a senior technician was dispatched on August 15, 2025, to seal the area around the lineset with caulk. Following the appointment, we contacted *** ****** to confirm her satisfaction. She requested that we follow up again early this week when she is available, and we will ensure that all of her concerns are fully resolved.

  Customer Answer

  Date: 08/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am recovering from surgery done on 8/21/25. I attempted to contact Marrissa S********* to bring this issue to its finality as I was tired of playing phone tag to speak with her. However one rep advised that he had never heard of her; another refused to transfer me stating that he had to do a “task form” and that she would get back to me in a couple of days. As I stated, I am recovering from surgery and am in no mood or condition to play these stupid games. I have never conducted business with ANY reputable company in this manner and I do not have the wherewithal to do so now. So please advise the business that the repair that was done with the caulking has secured the opening and I am satisfied with the repair. If it starts to deteriorate again, they will be hearing from me. Also I have no desire to be disturbed by them any further during my recuperation period, which is at least four to five more weeks. I do not need the stress from their ridiculous practices. 
  
  
  
  Sincerely,
  
  
  
  ***** * ******

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11th, Harp Home Services installed a new ****** heat pump system at my residence at 1** ****** **** in ********** **. We agreed on a price of $19,750 for the installation, including all plumbing, electrical, and installation needs. I was told four individuals would be present at the installation, and only 3 showed up.
  
  On June 12th, the unit already needed to be serviced due to an electrical problem with the thermostat not being wired correctly.
  
  The following week, the system’s circuit breaker tripped, and I could not get it restarted. Harp finally sent an electrician out to inspect the unit on June 18th, who found signs that the installation was not completed up to electrical code. He told us Harp, his employer, neglected to send an electrician to the installation.
  
  Furthermore, there was evidence of wire melting and the breaker in my home’s electrical panel was not switched out to match the ampage of the system, which is a major safety and fire hazard as it could have caused the safety on the system to not function correctly in an emergency. This unit was not originally wired according to the unit’s nameplate, a violation.
  
  I have pictures and notes left by this electrician as he fixed the work.
  
  The unit is now functional and seems to be operating (and finally wired correctly). I have disputed this charge, as the work was completed in a non-compliant and unsafe way. I have requested $5,000 to be taken off the final bill, but I have not been successful in getting any financial resolution with Harp.
  
  They have offered $1,000 to date, but this does not reflect the severity of their errors, particularly with a 1 year old in a home that could have caught fire had the wire melt continued.

  

  Business Response

  Date: 07/28/2025

  Our Customer Relations Manager followed up with *** ******* to discuss this matter further. We understand his concerns with the installation and we are addressing this internally. We sincerely appreciate our customer’s patience and cooperation throughout this process. Ensuring the safety and satisfaction of our customers remains our highest priority, and we are committed to preventing similar issues in the future. A mutual agreement was reached regarding compensation to resolve this matter, and *** ******* has expressed his satisfaction with the final resolution.

  Customer Answer

  Date: 07/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I do want to express gratitude to Harp Home Services for helping to resolve this issue.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is in breech of contract. I have a service contract that includes annual maintenance service for my heating and central air. HARP consistently cancels or reschedules appointments. My June appointment for AC maintenance was changed to JULY 7th. Received a call in July 5th indicating all maintenance calls were being cancelled for the week. Next available appointment was next April. Therefore my annual AC service that I pay for will not occur. However, I get daily texts from company promoting same day service for AC issues. Perhaps if company kept their Maintenance appointments there would be fewer emergencies. Consumers need to be aware of the poor service provided by HARP

  

  Business Response

  Date: 07/18/2025

  Thank you for the opportunity to respond to this complaint. We sincerely apologize for the delays *** ****** experienced regarding the scheduling of her maintenance services. This matter is currently under internal review to help us improve our processes moving forward. As a gesture of goodwill, we offered *** ****** a full refund for the maintenance contract while allowing her to retain its benefits, as we value her as a customer and hoped to continue our relationship. *** ****** declined the continued coverage but accepted the refund, and expressed satisfaction with this resolution.

  Customer Answer

  Date: 07/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One year ago I scheduled yearly heating/cooling maintenance service for June 17, 2025. Harp Home Services cancelled the appointment and rescheduled the service for July 9, 2025. I have been paying monthly planned service payments of $26.33 since my last service in May, 2024. I cancelled the July yearly maintenance service as it was too long to wait for service since my last service in May 2024. I thought the June service date was too long in the season but had to accept it as I was told last year that there was not a sooner appointment available. Then on June 13 the June 17 appointment was cancelled; 4 days before the scheduled service date. I no longer wish to do business with, nor receive service from this business as they are very unreliable. I am seeking a refund of $315.96, the amount I have paid monthly since May, 2024. Thank you.

  

  Business Response

  Date: 07/11/2025

  Thank you for the opportunity to formally respond to this matter. On July 11, 2025, our Customer Relations Manager spoke directly with **** ******* to address her concerns regarding the repeated scheduling issues. We extended our sincere apologies for the inconvenience and assured her that the matter would be reviewed and addressed internally to prevent similar occurrences in the future. As part of our resolution, we approved a full refund in the amount requested by **** ******* and extended an offer of one year of complimentary maintenance as a gesture of goodwill. During the conversation, **** ******* expressed that she felt significantly more at ease following our discussion and indicated that she would consider giving our company another opportunity in the future. We remain committed to ensuring a high standard of service and sincerely appreciate the opportunity to regain **** *******’s trust.

  Customer Answer

  Date: 07/12/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ****** I had called previously in the week to speak with a supervisor and no one called me back. I called regarding the use of deceptive sales practices with senior citizens. My mother, *** ****** is ** years old senior citizen with dementia. She can’t enter into contractual agreements, I am her power of attorney.
  Her heating system wasn’t working last Friday May 23rd. She called Harp on Saturday May 24th to have them come and fix the system. When the tech arrived my mother was told that her system wasn’t repairable. She was told all the wires were eaten by mice and the system needed to be replaced (step one of the deceptive sales practices). He told her that he would send a sales person over.
  The sales person, Sean R***** then showed up and sold her an $18,000 new heating and AC Unit. He also persuaded her to finance the whole unit. When told about my mother’s condition Sean sent me the information to review. We then had another company come in to assess the situation and give us a comparable quote on the new system. This tech said that there were no “eaten wires” and the system needed a repair and was still fine to use. This tech said that there was a wire that looked like it was intentionally disconnected! I found both of these assessments incredibly concerning, that is why I reached out to try to get my mother’s service fee refunded.

  

  Business Response

  Date: 06/10/2025

  Thank you for the opportunity to respond to this complaint. We followed up with Mike ****** Power of Attorney for *** ******, regarding a service visit to Ms. ******’s home. *** ***** shared concerns that we told his mother—who has dementia—that a full system replacement was needed. He stated he had a second opinion and a repair was completed. We clarified that Harp Services provided both repair and replacement options at the time of service, with replacement recommended based on the system’s age and cost of repairs. Estimates and the invoice were emailed to Ms. ****** on the same day. All documentation, including technician photos, was resent to *** *****. As a courtesy, we offered to waive the $89 dispatch fee. However, *** ***** acknowledged the technician did his job correctly, that his mother had misunderstood, and he declined the fee waiver. He confirmed the balance would be paid. *** ***** was very happy with our efforts and explanation and agreed this matter was resolved.

  Customer Answer

  Date: 06/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used HARP for all HVAC maintenance, including replacing my AC and furnace. My furnace was replaced in October 2024 by HARP, and a new filter was installed. On April 9th, the technician came for AC service, replaced the filter, and charged me $120 for a **** *** 16X25X5 filter replacement. I checked online, and a 2-pack costs approximately $100. I called customer service and they say it is the charge for the filter. Is this fair pricing for a regular customer?

  

  Business Response

  Date: 04/14/2025

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager contacted *** *************** to discuss his concerns regarding the filter that was installed on 4/9/2025. Harp operates on a flat-rate pricing model, meaning the amount listed on the invoice reflects an all-inclusive cost for parts, labor, warranty, and the overall value of our services. We take pride in presenting our pricing upfront, prior to any work being performed. As a gesture of good faith, Harp issued a refund for the cost of the filter. *** *************** expressed that he was very satisfied with this resolution and acknowledged that he now understands our pricing structure moving forward. We appreciate the opportunity to address his concerns and look forward to continuing to serve *** *************** in the future.

  Customer Answer

  Date: 04/15/2025

  I have not received the refund as yet; want to keep the ticket open till then.

  

  Business Response

  Date: 04/25/2025

  *** ***************’s refund was processed on 4/14/2025—the same day our Customer Relations Manager spoke with him. The refund was issued directly to his credit card and should have been received in 2-3 business days. We look forward to the opportunity to work with *** *************** again in the future.

  Customer Answer

  Date: 04/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****** ********

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: October 22, 2024. (I believe.)
  Cost: $13,500.
  Purchase and installation of heat pump and air handler.
  It was not installed correctly and has not worked correctly since day one.
  Harp has sent several techs to my home since, I believe 5 or 6 in total, but none are able to remedy or fix the problem. The inspector from my town, ******* **., failed it on 2/13/25 saying it was either a bad unit or installed wrong. Also, Harp had not applied for the correct permits. I called Harp on 2/14 to complain. Was told someone would call me within 12 business hours. No call. I spoke to Harp again on 2/17, was told the same thing, but still today, 2/19, no call. I simply want a full refund and removal of the unit.

  

  Business Response

  Date: 03/05/2025

  Our Customer Relations Manager spoke with *** ******* regarding his heat pump installation, which was completed on 10/29/2024. The manager apologized for his concerns about how the equipment was running and assured him that we are committed to making things right. After the inspection was completed, we followed up, and *** ******* was upset because the system did not pass. To address this, we have scheduled our Field Supervisor and Senior Technician to evaluate his system on Thursday, 3/6/2025. We will work toward addressing the issues and correcting any errors. We will remain in contact with him to ensure a resolution.

  Customer Answer

  Date: 03/05/2025

  There were a number of attempts to get the unit right before the inspection that were all unsuccessful. And, for the record, HARP never reached out to me after it failed inspection on 2/13/25; actually, I called them at least 5 times over 12 business days with no response. They finally returned my call on 3/3/25. Two guys are coming to my house tomorrow morning, 3/6/25 between 8 and 9 to try to figure it out. I have very little hope that they will, but I let them talk me into it. I'll let you know how it goes. 

  Customer Answer

  Date: 03/12/2025

  Hi,

   

  A few weeks ago, I reported an issue/complaint against Harp Home Services. That issue has been resolved.

   

  Thank you.

   

   

  ***** ******* ******* * *** ******* ********** * ************

  ****** ************************       ***** ************** **** ** ****** ******** *** ******** **** * ******* ** * **********

  
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a gentleman that came to do a yearly check on the furnace and all of a sudden the gentleman says that the pipes and the fixtures were supposed to be change when they installed the furnace. Three years later we were told that should have been done and given an estimate of $4k. Its been really difficult to get someone to repond to our phone calls. Both me and my husband have called Harp Home Services LLC to no avail.

  

  Business Response

  Date: 01/30/2025

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager followed up with *** ***** and reviewed the contract he signed with Harp on October 13, 2021, for the replacement of his boiler. During this conversation, our Customer Relations Manager explained that *** ***** does have a 10-year parts and 5-year labor warranty on the equipment Harp replaced. However, the repair in question pertains to parts that were not included for replacement under the contract. To address the issue, our Customer Relations Manager scheduled a service technician to assess the repairs needed. Additionally, as a gesture of goodwill and in recognition of *** *****’s loyalty, we offered a 20% discount on the cost of these repairs. *** ***** mentioned he needed to discuss this offer with his wife before proceeding. Our Customer Relations Manager will follow up with *** ***** to continue working towards a resolution, as we are committed to resolving this matter.

  Customer Answer

  Date: 02/01/2025

  The customer relations manager called and when I returned her call ,she was in a meeting and I was told she was emailed and that she would return my call and never did. She may have spoken with my husband *** ***** ******. She did not speak to me. I only want the Harp Home Services to fix things and to not give me the run around. I don't have a good repore with Harp because when I had first gotten my boiler their guys dropped it in my driveway and attempted to install it like that and they marked up the door coming into the laundry room and to get my carpet cleaned from all the grease on their boots, it was about a year process. It is very hard to get someone to come out here to fix their equipment. They make it so difficult and then to get customer service is just as difficult. Its very frustrating . 

  

  Business Response

  Date: 02/14/2025

  Our Customer Relations Manager made multiple attempts to follow up with *** *** **** ***** on February 5, 10, 12, and 14, 2025. On February 10, 2025, she successfully spoke with *** ***** to review the estimate provided for the repair, including the discount extended by Harp. During their conversation, *** ***** inquired about available financing options should they decide to proceed. Our Customer Relations Manager assured him that financing options could be explored if they chose to move forward. *** ***** stated that he would first discuss the matter with his wife before making a decision. Subsequent follow-up attempts on February 12 and 14, 2025, were unsuccessful. We kindly encourage *** *** **** ***** to contact Harp at their earliest convenience to discuss the next steps and resolve this matter.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an 8 year old furnace, installed by harp and under warranty at that time. Since the company was acquired by ****** some years ago, they have now said my 15 year warranty is no longer valid and I need $6,000 in repairs.

  

  Business Response

  Date: 01/30/2025

  Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager reached out to *** ***** regarding her maintenance visit on January 14, 2025. *** ***** expressed dissatisfaction with the need for repairs to her system following the visit. After this, she chose not to reach out to Harp for a follow-up assessment but instead contacted another company. Our Customer Relations Manager reviewed our findings with *** ***** and explained that we had recommended replacing the system. It is important to note that while *** ***** has a 10-year manufacturer’s warranty, there is no active labor warranty, which means that any repairs would be chargeable for labor. Despite this explanation, *** ***** opted not to have Harp return for further assistance. In light of her dissatisfaction, and as a gesture of goodwill, Harp will be refunding the cost of her membership and compensating her for the visit she had with the other company. If *** ***** would like to discuss this matter further, we encourage her to reach out.

  Customer Answer

  Date: 01/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Harp initially offered to fix the two issues for more than it finally cost me to replace the furnace. The furnace was only 8 years old.  I was also told by HArP company that my warranty was no longer valid as HARP had been bought by or joined with ******, another company and they would not honor the warranty. 
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 02/13/2025

  Our Customer Relations Manager made multiple attempts to follow-up with **** ***** but we were unsuccessful. However, we were able to speak with Mr. Hersh, during which we communicated the refund details and our efforts to reach **** *****. He requested that we speak directly with his wife regarding the matter, and while we remain open to discussing a further resolution, our attempts to reach her have not been successful. We additionally wanted to provide clarity on the warranty for the furnace. The furnace was installed 10/16/2016 and our records indicated it was purchased with a three year labor warranty. We believe the parts warranty is still active through the manufacturer, so we quoted the labor only charge for replacement of the heat exchanger. Harp Home Services acquired ****** and we would honor active warranties from purchases prior to the acquisition. We would welcome the opportunity to discuss this matter further with **** ***** and encourage her to reach out to Harp at her convenience if she wishes to do so.

  Customer Answer

  Date: 02/14/2025

  Many thanks to the BBBf for the additional response from HARP company. I wish the communication from HARP, to cease.  Nothing they said about the warranty is what I remember from my first call to the customer service department.  Please ask them to stop calling me or my husband. 
  

  thank you