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Business Profile

Plumber

Aiello Home Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.37

Average of 42 Customer Reviews

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Review Details

  • Isabelle J

    Date: 11/24/2025

    I consulted Aiello for a plumbing issue. While the technician was assessing the problem, he insisted that we purchase a $150 product called Bio-Clean to keep our drains free of clogs. We bought the product. When I Googled the product later that night, I saw that the retail value is $50. Selling a product for 3x the retail price, in my opinion, is gross robbery and customer exploitation.

  • Marvin P

    Date: 09/27/2025

    Had aiello come out to repair my guest toilet.
    The service technician Zach I think was knowledgeable,professional and respectful.
    Explained everything to my satisfaction beforehand and gave me several options.completed his work in a timely manner.cost was a tad over what I guessed but it was ok. Would recommend them to others and would use them again for myself

  • jonathan A

    Date: 09/18/2025

    I was hooked by the “$90 sewer pipe cleaning” offer—twice in just three months. They showed up quickly, but did the bare minimum, clearly aiming to upsell me. They ran a camera, claimed it couldn’t get past a root ball, and then tried to push a $13,000 construction job to replace the line.
    Thankfully, I trusted my instincts and asked around for a local plumber who actually specializes in sewer pipe cleaning. He cleared the entire 110 feet of pipe out to the road, including all the roots, at a fair and reasonable price.
    Lesson learned: do your research and ask around before hiring. These people only care about lining their pockets, not solving your problem.

  • loretta m

    Date: 09/05/2025

    Buyer Beware! Besides being totally overpriced not pleased with installation. Unfortunately I was not present and a family member accepted a replacement faucet. A simple fix of replacing a water hose cost over 1,000$$$. Not to mention installed a left-handed control replacing a right-handed control. When contacting Company they informed there would be additional 'charges' to replace. My option was to have it turned around, so now I have a backward handle. In my contacting vendor he tried to justify their product. Being a senior citizen feel I was taken advantage. Original faucet lasted over 20 yrs. from **** ***** and was approx. $200.00 .

  • loretta m

    Date: 08/26/2025

    Terrible experience, outrageously expensive and didn't have to buy a new faucet when all needed was a part!! Management not not very nice.

  • Jane M

    Date: 08/26/2025

    I am Very concerned for the elderly and people on a fixed income thinking this is an honest company. Fixed pricing does not give a company the right to ripped you off!
    My most recent encounter involve replacing a $2 Pex connector for my water filter. Yes Aiello did arrive on time. The technician was professional as he look at the issue, and typed into his IPad.
    At this point he informed me it would be $687 to replace this little plastic connector. He wanted to use Brass, OK so now it is a $10 connector. $687 !!!!!! And that is with my "Premium" monthly account for Preferred Service. So in actuality it was $787!!! Are you kidding me!!!
    I refused and was still charged $99. I called a local handy man/friend. I didn't even ask the price.....because I knew Aiello was way off base. When he was done, He said $15 please. Yup you read that correctly $15.
    What Grandmother would even know they were being ripped off when they are presented this outrageous amount.

  • Shirley B

    Date: 07/23/2025

    Gustav and Ash were terrific, however, after reading other reviews, I am wondering if the cost was high. My daughter is in a time crunch, preventing us from shopping around. Thankfully, we are being allowed 6 months no interest to pay off the $6000+ bill.

  • Kevin D

    Date: 06/25/2025

    Outstanding work. Polite employees, got the job done with a very reasonable price. Ash and Gustavo rock!!!!!

  • Chas B

    Date: 06/23/2025

    Dustin could not have been more helpful. Totally satisfied. We have had a good experience la with Aiello.

  • Susan D

    Date: 04/10/2025

    Aiello provided very prompt appointments and communicates well about when the tech will arrive. The tech took the time to explain what he was seeing and doing and called me in to make a d3 ision about a tricky repair. He cleaned up well and was very courteous. I wil definitely use them again for other projects.

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