Complaints

This profile includes complaints for Tauck World Discovery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tauck World Discovery

  10 Westport Rd Wilton, CT 06897-4543

• 

  Tauck World Discovery

  PO Box 5020 Norwalk, CT 06856-5020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been in possession of documents and complaints since mid August.  Asking for extension, is just a stall tactic that should not be granted.  We are waiting for this reply and no concession should be made to them for longer reply time ome, I immediately called customer service and spoke to a representative. She was disrespectful and insulting to me as she challenged everything I said.
  
  1. Airline tickets: Booked via Tauck, and once completed, would not release our earned miles to us. That is a lot of money in travel points lost.
  
  2. Tour : The tour was inconsistent with the brochure and the guide said this tour was different in the past and will be different in the future. Many important regional highlights were left out, sped through, or planned poorly.
  
  3. Hotels : Many Paradors were below acceptable standards. One was a youth hostel another had dark and cold rooms, with mold on the wall and shower door. These were not the luxury hotels sold
  
  4. Food: Prior to trip, I filled out the diet restrict forms, yet, there was a commotion at almost every included lunch or dinner that what we were to eat! With the connections Tauck has with each of these venues, why weren’t options pre-planned?
  
  Please help w/ financial refund

  Business Response

  Date: 09/18/2024

  Good Afternoon,

  While there are several disappointments **** ***** has shared with the home office, I kindly ask that I am provided such time to review with necessary management in order to provide an appropriate response.

   

  Sincerely,

  Nickie C******

  Associate Director

  Guest Relations and Journey Preparation Departments

• Initial Complaint

  Date:02/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i AM RECEIVING MAILINGS FROM THIS COMPANY - WANT A STOP - I AM ON A NON MARKETING LIST, HAVE NEVER DONE BUSINESS WITH THIS COMPANY, NEVER WANT TO DO ANY TRANSACTION --- AND DO NOT WANT MORE WASTE . DO NOT KNOW HOW THEY GOT MY ADDRESS [i AM nyc, THEY ARE IN ct] --- CEASE AND DESIST HAS BEEN SENT TO THEM ALSO.

  Business Response

  Date: 02/22/2024

  Good morning,

  I do apologize on behalf of Tauck for this issue.

  However, I do not see any notes in Ms. ******* Tauck profile, where requests have been made, to be removed from our mailings. Usually this is notated and handled in a timely manner.

  This has now been completed but it may take a couple of weeks for the mailing to stop.

  Please let me know if there is anything further I can do to assist.

  Warmest regards,

  Margherita L********

  Senior Guest Relations Specialist

  Business Response

  Date: 02/22/2024

  Date Sent: 2/22/2024 11:35:26 AM
  

  Good morning,

  I do apologize on behalf of Tauck for this issue.

  However, I do not see any notes in Ms. ******* Tauck profile, where requests have been made, to be removed from our mailings. Usually this is notated and handled in a timely manner.

  This has now been completed but it may take a couple of weeks for the mailing to stop.

  Please let me know if there is anything further I can do to assist.

  Warmest regards,

  Margherita L********

  Senior Guest Relations Specialist

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I believe it is per room and also per person in the room. If the wait list is utilized and a couple purchase the plan the insurance company will be fully reimbursed and paid twice for room and I am out 1398 dollars. If the room wasn’t rebooked I could understand the loss of my payment.
  
  Sincerely,
  
  
  
  **** ******** 

  Business Response

  Date: 08/12/2022

  **** ********

  My name is ********** ********* and I am responding on behalf of ***** and ****** *******. Nickie is currently out of the office on vacation.

  We are sorry that Mr. & Mrs. ******** are disappointed that
  the cost of the insurance plan, Cruise Protection Plan, is non refundable.

  They had purchased the Cruise Protection Plan, which provides
  them insurance coverage, and lessens their penalties, for both pre tour
  cancellations and on tour issues (should they travel).
  
  As they made the decision to cancel this reservation, and they
  had purchased the Cruise Protection Plan, it has allowed them to receive a
  refund of their deposit of $900 per person. If they had not purchased the Cruise
  Protection Plan, they would not have received a refund of their deposit.
  The plan also allows them to make a claim for their air fare, if
  they have cancelled for what the insurance company deems a “covered reason”.
  
  Also, the purchasing of the insurance plan is classed as a per
  person coverage and not a per cabin coverage.  
  
  Even though ***** may have a wait list for this departure, the
  purchase of the plan is not affiliated with tour availability.
  
  As mentioned above, the cost of the Cruise Protection Plan is
  non-refundable and we are not able to refund the guests as the plan has been
  utilized.

  If you have any questions please do not hesitate to reach out as I am happy to respond.

  Warmest regards,

  Margherita L********

  Assistant Manager, ***** ***** ********* 

  Business Response

  Date: 08/17/2022

  As stated in my previous email, the total
  $1398, $699 per person, is the cost of the Cruise Protection Plan. It does not
  equate to the cabin cost, number of people in the cabin or our waitlist.
  
  The Cruise Protection plan was purchased by Mr.
  & Mrs. ******** on May 28th 2021 and has now been utilized, as
  they have had to cancel. If the plan had not been purchased, there would have
  been no refund of the deposit, of $900 per person.
  
  Please know, that whilst we hear their
  dissatisfaction, there will be no change to our decision.

   

  Regards,

   

  Margherita L********

  Assistant Manager, Guest Relations Department