Business ProfileforTauck World Discovery

Cancelled a land trip six months out. They will not refund my $600 per person, $1,200 deposit for any reason. They know someone else will fill the two spaces or I might want to rebook another date/trip. I cancelled well in advance but they are only interested in keeping the deposit. Beware and maybe choose another tour company.

October 31, 2023 Dear **** ********  I am sorry to learn that you are disappointed with Tauck’s cancellation policy. I have listened to and reviewed in detail the call that took place on August 21, 2023 at approximately 2:45 PM. During this call, you reserved two spots with a departure date of April 28, 2024 on our Week in ****** * ***** itinerary. During this call, Tauck’s agent explained that you would have to make a deposit within 3 days. The agent advised, “when you put down your deposit, you will have 9 days from that day to call in and cancel, and you would get a full refund of your deposit.” The agent then further explains that if you should decide to cancel after the 10th day, you would lose your deposit. She then also informs you that you would have 9 days from the deposit date to add Tauck’s Protection Plan in order for any pre-existing condition to be covered. On August 24, 2023, you contacted Tauck and placed your deposit of $600 per person. You declined Tauck’s Protection Plan. On October 28, you called Tauck to cancel your reservation. The agent explained that the cancellation penalty would be the deposit of $600 per person. You shared that you were not made aware of the cancellation policy. Respectfully, I must disagree with you as Tauck’s cancellation policy was reviewed with you during your call of August 21. During your call on 10/28, Tauck did also offer to transfer your booking and you were not interested in transferring the reservation to another date and/or occupancy. After thorough review, I feel confident that Tauck did inform you correctly of our cancellation policy.