Business ProfileforClub 24 Concept Gyms

My sons last time at this gym (club 24 of **********) was May of 2023. He put membership on hold then went in in the fall to cancel. They said he had to do it online. He tried a couple times but then officially cancelled in December. See document below. We continued to get payments and my sun called a few times with no resolution. My husband got involved and went in on March 13 after they continued to charge us. I just got off the phone with Mike manager from **********. He lied and said my husband went in on the 19 and signed a charge and gave them our credit card, none of which was true and that the cancellation that my husband just did got cancelled because we refused charges and then we got charged another 21. They said my son’s cancellation was not valid because he was supposed to email them back and get a code. It is impossible to cancel with them but we just paid the the other 43 that we owed them and they said they cancelled them. They are ripping off a lot of people and making it impossible to cancel their membership. They would do nothing for us and made us pay every cent even though he had cancelled in December and had not gone to gym since last May.