Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a ******, a public, not for profit, low funded ******. And this company contacts us constantly any time our name is mentioned in the newspaper. We have told them every time they do this we are not interested in their plaque that puts the article on a piece of wood for us. We don't have the money, desire or interest in this product. Please remove us from the call list. We have ZERO interest in doing business with you or getting this ever. We have very limited funds even if we were and it's not going to go to this we assure them. Still sure enough, every time they start the calls again trying to have us buy it. Then they start using fake numbers that you know are phony from weird locations and it's them again trying to sell us the same product we have told them we are not interested in and to remove the number from their list. They say they will but call again and the process repeats constantly. We are a ******, we have to keep our lines open for parents, students and our public that we represent. We don't have many employees and every time they call they are tying our lines up with nonsense. We have complained before and it stopped for a week but here we are again with them once again calling every time. Our number should be PERMANANTLY removed from their list. This is now the second time we are going through this request. A third time will then go to the next step where we are going take it further than just filing a nice request here. Remove our number forever. We will never, ever, ever, ever buy this. EVER! EVER! Remove our number. This is the last time we will request this politely. Next time we look into other methods so you will get the message to stop calling us trying to sell a ****** something they don't want or have the funds or interest in purchasing. No matter how many times you call or fake numbers you use to do it.

  

  Business Response

  Date: 05/08/2025

  I'm very sorry for the excessive marketing outreach you've experienced—I completely understand how frustrating that can be. While we don’t use fake numbers, I can see how it might feel that way when multiple calls come through.

  I’ve added your phone number to our Do Not Call list, and it should be permanently removed going forward. If you receive any further unwanted contact, please don’t hesitate to reach out to me directly—I’ll make sure it’s looked into and resolved.

  Victoria P*******

  Dir. of Customer Experience

  
  

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copyright infringement of Magazine Publication.

  

  Business Response

  Date: 06/03/2025

  **** ******* ********* *** ** *** 

  I have reviewed your recent CT BBB Complaint.  

  Please be assured we have not ever sold any product with content from ****** **** *************.  I do not believe our company
  infringes on any of your client’s publication marks or copyrighted material, as
  we operate under the “First Sale” and “Fair Use” Doctrines, which I do realize is based on United states Legal system.

  We will be able to honor your request and stop researching your publication above for content and will cease and desist from selling any products from content from ****** **** *************

  Please don't hesitate to reach out to me with any questions you may have 

  Bob
  
  Robert R. R*****
  CEO
  
  Phone: ###-###-####
  Mobile: ###-###-####
  ******   *******************
  

  Customer Answer

  Date: 06/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The original complaint included an attachment the clearly shows that you are infringing on our copyright by selling images and content from ****** ****.

  I have had dozens of complaints from people familiar with our brand thinking that we are monetizing our content.  I have had to explain that your company is in no way affiliated with us and you are trying  to profit of content and images that you have no proprietary right to us.

  I want it to cease and desist immediately.

  
  
  Sincerely,
  
  
  
  ******* *********

  

  Business Response

  Date: 06/03/2025

  **** ******* *** ** ***

  I just received your reply saying you are rejecting my response (which is copied below) indicating you'd like  "it to Cease and Desist Immediately" Thats  exactly what we are doing as indicated in the 2nd from last line in my reply below.  I have copied it again in case you didn't see it. 

  "We will be able to honor your request and stop researching your publication above for content and will cease and desist from selling any products from content from ****** **** *************"

   

  Please let me know if any further questions 

  Bob
  
  Robert R. R*****
  CEO
  
  Phone: ###-###-####
  Mobile: ###-###-####
  ******   *******************

   

   

  Message to the BBB on Tuesday, June 3, 2025
  

  Dear ******* ********* and CT BBB 

  * **** ******** **** ****** ** *** **********  
  Please be assured we have not ever sold any product with content from ****** **** *************.  I do not believe our company infringes on any of your client’s publication marks or copyrighted material, as we operate under the “First Sale” and “Fair Use” Doctrines, which I do realize is based on United states Legal system.
  We will be able to honor your request and stop researching your publication above for content and will cease and desist from selling any products from content from ****** **** *************
  Please don't hesitate to reach out to me with any questions you may have 
  Bob
  
  Robert R. R*****
  CEO
  
  Phone: ###-###-####
  Mobile: ###-###-####
  Email:   *******************

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Has been constantly, constantly, constantly contacting our school non-stop via calls. Company is trying to sell us a plaque of an article showcasing our teams win in a tournament. We have told him already, thank you we are not interested but that doesn't stop the calls. We have stopped answering his calls when he didn't get the message that we weren't interested. Now he will just leave long voice mails of him breathing heavily into the phone for 2 minutes before hanging up. Then the process repeats with at least 5 calls daily and breath breathing messages left on our school's voicemail. This is a school, not a public business and this has to stop. When you are told we aren't interested, that should be enough of a response to get the hint that we don't want to buy your piece of wood with an article laminated on it for hundreds of dollars. The event is already over a month passed and yet he still is calling non stop to try to sell this. Please tell this very annoying and persistent salesman to stop contacting our school. We are not interested and will NEVER be interested in purchasing this. If this continues, we are going to get the proper authorities involved as we know very well where the company is located and have more than enough of a paper trail to show the amount of times he has contacted us and left heavy breathing messages for us when our phones are used for parents and students to get important messages to us. Not to sell us something we have no intention of ever buying no matter how many times he calls to breathe into our voicemail system. Please stop calling. No means no. We are not interested.

  

  Business Response

  Date: 04/01/2025

  ****- please provide the schools name or phone number so we can properly remove you from our database. The phone number and the email you provided is not in our system.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TOO MANY CALLS AND EMAILS. Even when unsubscribed or blocked they will use a different email or phone number to get you to buy the plaque. PLEASE STOP THE HARRASMENT!

  

  Business Response

  Date: 03/24/2025

  We apologize for the inconvenience and have removed you from our database.

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our local newspaper interviewed me in 2024 and since then this company has reached out on multiple occasions to try and sell me the news article plaque mounted. I've asked the sales rep to stop soliciting me, when it continued I re-sent my request and quoted the affirmation of receipt of my request from the sales rep who again assured me that I would no longer be contacted. I've gone through and used the unsubscribe feature in the sales email and I am still getting emails on the same promotional piece. This echoes similar complaints I can see lodged against this company and it's not acceptable that they're entrusted with personal contact information as a third party and have no respect for boundaries, or understanding that I didn't give them or the media outlet permission to share my personal contact information - least of all for this type of sales work.

  

  Business Response

  Date: 03/24/2025

  We have alerted out marketing dept to the issue and will remove you completely from our database. 

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is constantly calling us. I have told them time and time again to remove our phone number and stop calling us. This has caused a constant disruption to my day. One day, we received about eight calls from them in a row. I finally told her we are filing a complaint with the BBB because she will not remove our phone number. No one should have to put up with this. remove our phone number...period.

  

  Business Response

  Date: 03/24/2025

  You have been removed from our database. Please allow 48 to 72 hours to cycle through our sytem.

  Customer Answer

  Date: 03/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ** ************* ************

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  That's Great News--specifically salesperson Kelly N****--have been harassing my clients for years despite several attempts to get them to stop.
  
  They have relentlessly harassed my clients, caused damage to these relationships and use our work and intellectual property, which they have no right or permission to do. And, no, it doesn't fall under "fair use" or "first sale" doctrines. We also sell framed copies of our work to clients using local, ******** vendors.
  
  Our clients have assumed that we are affiliated with this ruthless company, and while speaking to a representative from this company some years ago, they confirmed that they were affiliated with my publishing company, which they are not). These underhanded tactics have undoubtedly done damage to my business's reputation. It has to stop.
  
  I even went to the extent of no longer publishing my magazine on *****--an online publication platform, which helped for a while. Unfortunately, the harassment has started again. And, to add insult to injury Kelly N**** misspelled the recipient's name--and she is a long time partner and advertiser of our. *** ** ********, That's Great News, and stop harassing my clients and using my work for your own personal gain.

  

  Business Response

  Date: 03/24/2025

  This has been escalated to the owner of the business. 

  Customer Answer

  Date: 03/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The message merely says that my complaint has been escalated to the owner of the business. There has been no attempt to address my complaint. I still require resolution. 
  
  
  
  Sincerely,
  
  
  
  ******* *** *****

  

  Business Response

  Date: 03/25/2025

  The owner is responsible for handling publisher complaints because of the legal issues. He will reach out to you as soon as possible.

  Customer Answer

  Date: 03/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am still awaiting a response from the owner in regards to my complaint.
  
  
  
  Sincerely,
  
  
  
  ******* *** *****

  

  Business Response

  Date: 03/26/2025

  Dear ******* *** ***** and CT BBB

  
  I have reviewed the complaint below that was filed with CT BBB and Thank you for bringing your concerns to our attention. We take all complaints seriously and strive to operate with integrity and professionalism.

  
  We respectfully stand by the legal guidance we’ve received, and in our more than twenty years of business, we have consistently understood that our practices fall within the bounds of the “First Sale” and “Fair Use” doctrines. We do not believe we are infringing on any trademarks or copyrights associated with your publication.
  That said, we absolutely want to be respectful of your wishes and are more than willing to cease any outreach or use related to your publication. To ensure we take appropriate action, could you please provide the full name of your publication and any additional identifying information? I did attempt to locate this using *******************, as referenced, but was unable to access a current site or specific publication details.
  

  Once we have this information, we will promptly remove your publication from our system and ensure that no further contact is made with individuals featured in your content.
  

  Thank you again for reaching out, and we look forward to resolving this matter promptly and respectfully.
  

   

  Sincerely, 

  Bob
  
  Robert R. R*****
  CEO
  
  ****** ************
  ******* ************
  ******   *******************
  ****     ******************

   

  CUSTOMER EXPERIENCE INFORMATION
  
  
  
  The details of this matter are as
  follows:
  
  Complaint Involves:
  Advertising Issues 
  
  Customer’s Statement of the
  Problem:
  
  That's Great News--specifically salesperson Kelly N****--have been harassing my
  clients for years despite several attempts to get them to stop. They have
  relentlessly harassed my clients, caused damage to these relationships and use
  our work and intellectual property, which they have no right or permission to
  do. And, no, it doesn't fall under "fair use" or "first
  sale" doctrines. We also sell framed copies of our work to clients using
  local, ******** vendors. Our clients have assumed that we are affiliated with
  this ruthless company, and while speaking to a representative from this company
  some years ago, they confirmed that they were affiliated with my publishing
  company, which they are not). These underhanded tactics have undoubtedly done
  damage to my business's reputation. It has to stop. I even went to the extent
  of no longer publishing my magazine on *****--an online publication platform,
  which helped for a while. Unfortunately, the harassment has started again. And,
  to add insult to injury Kelly N**** misspelled the recipient's name--and she is
  a long time partner and advertiser of our. Get it together, That's Great News,
  and stop harassing my clients and using my work for your own personal gain.
  
  Complaint Background:
  Order Number: 
  
  
  Desired Settlement:
  Contact by the business
  Stop contacting our clients and stop trying to profit off of our business's
  work.

   

  
  

  Customer Answer

  Date: 03/27/2025

  
  
  Better Business Bureau:
  
  
  The owner of That's Great News agreed in a phone call today to honour my requests.  
  
  
  
  Sincerely,
  
  
  
  ******* *** *****

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was featured in my school’s magazine about my job and since then, this company spams my work email to try and get me to buy a plaque. I have tried to block the sender with no success. Please stop emailing my work address and remove me from your contact list as I am not interested in buying your products.

  

  Business Response

  Date: 03/12/2025

  We apologize for the unwanted solicitation and have removed you from our database. Please allow 24 to 48 hours for your information to be removed.

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company bought another company, ******** **** *******. This company has called our business multiple times a day for over a month now. Each time, we were able to either screen the call or answer and tell the operator that the company they are calling no longer exists and to stop calling us. They continue to call and have removed their caller ID from phone calls so we are no longer able to screen the calls. We request to be permanently removed from this company's database and do not wish to receive any more calls from this company.

  

  Business Response

  Date: 03/06/2025

  We apologize for the unwanted solicitations and will permanently remove you from our database. Please allow 48 to 72 hours to filter through our system. 

  Customer Answer

  Date: 03/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Sincerely,

  **** *********

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of or contacted this company in my life and they are now bombarding with emails trying to sell me a $2-300 plaque. They are also calling me repeatedly throughout the week. I have told them on multiple occasions that I am not interested and they will not leave me alone. At this point, it is not advertisement, it's harassment.

  

  Business Response

  Date: 02/25/2025

  *******- we apologize for the unwanted solicitation and as of today you have been removed from our marketing emails and phone calls.