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Business Profile

Hotel Reservation

ParkSleepFly.com, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ParkSleepFly.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ParkSleepFly.com, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 597.47. My total invoice was 415.60. An overcharge of 181.87. I have tried to contact company endlessly. I either need the total amount back and purchase cancelled or the overcharge returned. My booking date is Monday and I need this cleared up as soon as possible.

      Business Response

      Date: 09/25/2024

      We are in receipt of the complaint received ID ********.
      Because our reservation service is based in the ****** ******, the original
      charge was billed in US dollars. 
      However, any changes in the exchange rate and fees imposed
      by the customer’s credit card may result in a difference between the amount
      quoted and the final amount charged to their card. 

      The customer was refunded on 08/03/2024. Please see attached
      for reference.

    • Initial Complaint

      Date:08/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Sept. 28 2023 I paid $559.09 for a Hotel Stay and Parking package at the *** ** ****** ***** ******* ***** **** ****** for a April 12 &18 2024 vacation (ParkSleepFly was the third-party provider) Reservation #******* when I checked in the hotel acknowledged the invoice and reservation being prepaid. And now 4 months later the Hotel is charging my account again. When I contacted the Hotel, they claimed that they never received payment from ParkSleepFly. enclosed I have attached a PDF file showing the paid invoice and bank statement showing the same

      Business Response

      Date: 09/25/2024

      In response to complaint for Eugene Harchuck, we have refunded and replied to the customer. Email response on 08/25/2024 (see attached documentation).

    • Initial Complaint

      Date:07/22/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked through Parksleepfly
      Reservation ID *******
      Wrong advertising

      Booked for ******* airport at ******* *** at ******* ***** Airport.
      The reservation clearly said continental breakfast included. But when we reached the hotel was in shambles under renovation. They did not have any breakfast. That was the whole reason made reservation. Their credit card machine was not working and I had to find cash to pay. The blankets had holes in them.
      I need a refund for this reservation.
      ****** *******

    • Initial Complaint

      Date:06/03/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thru ParkSleepFly.com, reservation & payment for ********* ******* ***** * **** *** for 2 nights & 15 days parking ********* @ $262.97, to ensure car safe for lengthy trip/rest since we live in **. Hotel very 1st in list on PSF.com, w/alleged 4.5 stars & great photo of sign (no bldg). For utilitarian purpose, theoretically had no reason to doubt ******. Receipt has no itemization in the pricing which seemed a bit odd but the total was $262.97, seemed ok for 2 nights. Hotel in shadiest locale, behind abandoned buildings, itself attached to two empty hotels. Arrived too late night before very early flight w/no time to find alternative. Have never experienced anything like this. Armed guards walked the hallways in which a skunk/s had sprayed, machines didn't work, no window in room, stained torn linen, filthy carpet, broken furniture, vanity hanging, allowing huge cockroach to jump from toilet paper, onto my thigh in mid night restroom visit, etc. Terrified of bugs in luggage, or catching something before we got on the boat. Sleepless Nightmare had profound impact on luxury cruise. We worried about the car and knew we'd not reenter or discuss with hotel staff since this was thru third party. 4/17 was first of voluminous emails, many tries to even get a response from PSF, no phone #. Every snarky, improper response was from "Nicole" or "Jeff" who reiterated, "We don't control the hotel, We didn't give rating, It's not our job to give you a refund, You didn't cancel, you can't get a refund, We hope you use this service again." There was a game of ping pong, two entities blaming the other, ensuring no assistance/no refund. GM alleged she told staff to authorize refund on virtual card that PSF was to release. Never happened. Then, PSF alleged $73 credit to card which hasn't happened and no idea how that figure applies to this situation with total of $262.97. It was clear staff enjoyed this game, hoping we'd give up. Couldn't even leave review on the PSF site.

    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 8 days of parking (4/17/2024 to 4/27/2024) in advance near ****** ******* in ******* ******** through Park sleep fly. (Confirmation # ********) The total was $113.58 when I arrived on April 17, 2024 at **** ***** ****** ***** ******** *** The parking lot was vacant. There were signs that said vehicles would be towed there was no attendant present, and when I called the phone number on my confirmation email ***** *******. The number was disconnected. I went on the park sleepfly website. There was no other availability for parking. Therefore I had to park at the airport for the duration of my trip , I have emailed multiple times asking for a refund with no response. They provide no other means of communication for customer service issues.

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 31 2023 I booked hotel with parking for a week for a cruise I'm going on in May with park sleep fly.
      Recently ********* had bridge collapse and now cruise cant sail out of ********* and was moved to.********
      I called 4 days before cruise to cancel and they told me I can't get refund and offered no replacment service in ********
      .I feel they stole 252
      00 from me with no service offered..for a situation that was way out.of anyone's control
      I didn't cancel because I wanted to ..people died on that bridge collapse .park sleep and fly should have made exceptions to the no refund policy.

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A deposit was paid to this company for services that had to be canceled. Hotel reservation was successfully canceled, but this company will not respond to my inquiries for refund of deposit.

    • Initial Complaint

      Date:02/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business does not offer a cancellation page. I’ve emailed, tried to find a number, submitted requests— but nothing!! I’m reading other reviews that this is a scam. I tried to cancel within 24 hours but it’s not easy to when they don’t give you an option. They don’t have representatives and don’t offer any information.

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Booked 2 nights and 9 days of parking through this reservation with Park Sleep Fly. The reservation ID was *******. The total with all charges was supposed to be $416.01

      Reservation specifically states it includes:

      - 10/13-10/14 overnight stay
      - 10/20-20/21 overnight stay
      - Parking until 10/21

      The day that I booked I paid $51.69 and it stated the remaining balance I would pay upon check-in would be $364.32 for the 2 nights and the 9 days of parking.
      However, this is what I was charged.9/22/23 $51.6910/16/23 $236.7310/22/23 $236.73
      Total being $525.15which is $109.14 over the invoiced amount I was supposed to pay.

      I called the ******** hotel on 11/6 and th ey stated I had to contact Park Sleep and Fly even though they were the ones that overcharged me.

      I then called Park Sleep and Fly on 11/6 and had to leave a message. Nobody has called me back. I emailed on 10/21, 10/24, and 10/25 and I have not received any emails back just responses saying they received my email and will email me back.

      I finally recieed a response from park sleep fly. They told me.to call ********. ******** tells me to call Parl Sleep and Fly. Neither are helping me.

      Business Response

      Date: 12/19/2023

      We have resolved this issue with the hotel and they have agreed to issue a refund to the customer. Our business is a third party service provider so if a charge originates with the property we are unable to issue a refund, it must be approved by the property.

    • Initial Complaint

      Date:11/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company does not make their cancellation policy clear, especially when offering bookings through a third party website (airportparkingreservations.com). I booked over a month in advance and when I had to cancel just a couple of days later, I discovered their policy is "no refunds under any circumstances". It's a deceptive and predatory business model.

    ParkSleepFly.com, Inc. is NOT a BBB Accredited Business.

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