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Business Profile

Hospital Supplies

Medisave US LLP
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a stethoscope for my little sister’s graduation gift. The estimate delivery date was fine and a week before I needed gift. The date of the estimated delivery comes but I didn’t receive anything. No email with tracking information, no call back - nothing. I have emailed and called company with no response.
    I now have to find another gift because this company has taken my money & will not update me on when I should be receiving product.

    Business Response

    Date: 05/22/2025

    ********

    Sorry for the delay.  We do have a very high order volume at the moment and have not been able to meet these estimated dates. Your order did ship and you should have received an email with tracking details.  I'll send that by email separately just in case you didn't see it.  The package is, like many *** Ground packages, delayed but anticipated for delivery today. 

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an ******** **** digital attachment stethoscope from Medisave USA in August 2024 and this item had some issues covered by warranty so I reached out to *** ****** who told me to contact the place where I purchased it for further guidance. At first Medisave told me to go back to *** ****** and I continued to get the run around for 4 weeks before Medisave decided to help. They offered some tips on alleviating the issue but it didnt work and therefore they sent me a return label so that they could work on repairing my device. Its been 3 weeks from today and I still have not heard back from Medisave. Everytime I call, the phone disconnects and I have tried from multiple phone numbers. I even tried emailing to no avail. This is sickening and I feel like I have been stolen from. Unfortunately I am over 1000 miles away so I cannot visit the place listed as their address to get my item back. I need help!

    Business Response

    Date: 01/22/2025

    Sorry for the trouble and delay.  We did receive your return and have determined that it is defective.  We are sending out a replacement today and will deal with *** (a supplier that has proven not to be a good partner in these matters) ourselves.  Look for an email with tracking details.

  • Initial Complaint

    Date:01/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ******** placed on 12/14/2024.
    I ordered an engraved stethoscope as a Christmas gift. I still have not received my order as of 1/1/2025. I have called, emailed and used the live chat function on your website with no response. I would like a refund $74.93.

    Business Response

    Date: 01/02/2025

    We have canceled and refunded your order in full.

    Customer Answer

    Date: 01/02/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

  • Initial Complaint

    Date:12/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an engraved stethoscope on december 11, i paid for regular shipping that was supposed to be shipped within 7 days. i only received a order number and have not received an email that it has been shipped. i understand things happen, but when emailing and calling for several days i have not heard back. i need this for my nursing program coming up and am extremely frustrated

    Business Response

    Date: 01/10/2025

    Your order has shipped: **** Tracking Number: ******************************
    According to ****, your item was delivered in or at the mailbox at 12:15 pm on December 30, 2024 in ***** ***** ** *****

    contact me directly if you have not received the package

    ********************

    Robert K*****

    Medisave US

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear [Medisave Customer Service], order #******

    I am writing to express my concern regarding my recent order placed with your company, as I have not yet received the item or any tracking information. This order was intended as a gift for my daughter, and the delay has been deeply disappointing.

    Despite my attempts to resolve this issue, I have not received any clear communication or updates from your team. Furthermore, upon researching your company on the Better Business Bureau, I noticed numerous negative reviews, which has only heightened my concern about the legitimacy of your service.

    I request an immediate update on the status of my order, including a valid tracking number. If you are unable to fulfill the order, I expect a full refund to be processed promptly.

    Please treat this matter as urgent, and respond within [a specified timeframe, e.g., 3 business days]. Failure to address this issue will leave me with no choice but to escalate this matter further.

    Thank you for your immediate attention. I look forward to your prompt response.

    Sincerely,

    Business Response

    Date: 01/09/2025

    Your *** Tracking number is ******************

    According to ***, this package was delivered 01/06/2025 12:50 P.M.

    Here is a link to the *** Tracking

    *******************************************************************************************

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a engraved stethoscope on December 5th 2024 and they said it would be delivered December 16th, as of now I haven’t received a update or anything… it says order unfulfilled.. what is going on

    Business Response

    Date: 12/23/2024

    As discussed on the phone, we do have a very high order volume and have not been able to meet these estimated dates.  Your order is shipping today.  Look for an email with tracking details.

  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried getting in contact with Medisave customer service one way or another. Have called their customer service number at least 9 times, have sent an email, tried contacting through *********, ******** and ******* and still no response. I placed an order for an stethoscope on 12/9 and almost 10 days after i have no update or idea when its coming. My delivery window was 7 days and its past that. Extremely unprofessional how difficult it is to get any answers. Want to get in contact to either get my product sent or cancel my order.

    Business Response

    Date: 12/18/2024

    *****,

    Sorry for the delay and the difficulty reaching us.  We do have an exceptionally high order volume at the moment and have not been able to meet the estimated dates provided at checkout.  We have not yet gotten to orders from the 8th but I'm happy to bump your order up to ship today.  Look for an email with tracking details a little later today.

    Customer Answer

    Date: 12/18/2024



    Complaint: ********



    I am rejecting this response because:

    Actually i appreciate the efforts to get my order sent out. I understand the delays but to be safe i will keep this case open until i have that shipping email later today


    Sincerely,



    ***** ****

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an engraved stethoscope from Medisave US on 11/30. Estimated delivery date was 12/4. It is now 12/13 and all it says is that the order was placed. I did not pay for expedited shipping but to take over 2 weeks and still just say order placed is concerning. I have not received any update about when it will be shipped or when it will arrive.

    Business Response

    Date: 12/13/2024

    *****,

    You should have received a communication indicating that the specific Classic III color combination you selected was out of stock.  We did just receive this merchandise from ******** and your order will ship today. Look for an email with tracking details later this afternoon.

    Customer Answer

    Date: 12/13/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    thank you for your response. I never got any notification that the product was not in stock. I just received a message that it shipped. Thank you.



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a stethoscope and it said it’d be delivered by November 9th. I tried to track it but there’s no tracking number provided, just an order number. There’s no real way to reach a representative, no live agent, and no one answers the customer service line. I got an automated response from their email but no further action. I’d like my order to be delivered or my money refunded.

    Business Response

    Date: 12/12/2024

    This order (placed December 3rd) has not yet shipped but is scheduled to ship tomorrow - Friday 12/13

    We apologize for the delay but, as indicated on our website, we do have a very high order volume at the moment and have not been able to meet the estimated dates supplied by the ******* sales platform at checkout.  

    Look for an email with tracking details.

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2024, I ordered a stethoscope from Medisave for $313.49, order number ********, and requested engraving.
    When I received the stethoscope, I was not pleased with the quality of the engraving as three of the characters (in the name I requested) ran into the field of and directly on the line below the manufacturer’s information. It looked very unprofessional and not at all like the excellent examples shown on their website. I contacted the company and provided pictures, but they were unwilling to correct the issue. They told me part of the problem was the length of the name. I asked why they hadn’t contacted me first knowing of this. I could have shortened the name or chosen not to have engraving done at all. They also blamed the manufacturer (********) for “encroaching on our engraving field” with their information.
    This was an expensive graduation gift for my granddaughter that I wanted to make very special. The poor engraving is such a disappointment. I would very much like to have Medisave redo this engraving or refund my money.

    Business Response

    Date: 05/23/2024

    We have been in touch with this customer and explained that the engraving is entirely consistent with our process and could not be redone.  Unmet expectation is always a challenge and, in defense of the customer's concern, the image online does show the manufacturer's stamp (manufacturer's name, serial number and now disclosure of sourcing) as it originally appeared on this model.  ******** constantly makes changes to their products and, as a result, our terms and conditions stipulate that "All images of products are purely for illustration only, and do not form part of the description of the product." This stethoscope is now supplied to us with a new stamp that encroaches on our traditional engraving field.  As explained to the customer, we have no choice but to engrave below the stamp. We take great pains to avoid hitting ********'s stamp with our personalization. Had the engraving actually made contact with the stamp we would, as a policy, replace the item but we have no other engraving option or alternative personalization with which to replace this stethoscope. Compensation was offered but the customer seems unsatisfied. While unfortunate that the customer finds their engraving so disappointing, it is the same service we offer hundreds of customers a week - with great satisfaction - as a preferred distributor of personalized ******** products.

    Customer Answer

    Date: 05/28/2024



    Complaint: ********



    I am rejecting this response because: Medicare should have explained to me BEFORE ordering that they “have no choice but to engrave below the stamp.”  Had I known this, I could have shortened the name or chosen no engraving at all.  
    Also, the offered compensation of $12 plus change is not at all satisfactory given this situation.
    Finally, I find it hard to believe that “hundreds” of other customers would find this service acceptable.  I am not a customer that easily complains and have never filed a written complaint for any service, until now. 
    Medisave is not a company that I would be able to recommend.




    Sincerely,



    ****** ********

    Business Response

    Date: 05/28/2024

    We're sorry you feel that way.

Medisave US LLP is BBB Accredited.

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