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Business Profile

Telecommunications

Tossable Digits
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Tossable Digits's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company sold my phone number to another person without enough and signigicant due notice, for a life and security threatening situation.
      I have lost a lot of nights of sleep and anxiety over the company giving away my phone number that I had my entire life (24+ years), with only 1 notice of an email, before they gave it away because of a declined credit card.
      I was traveling and didn't see that 1 email. I looked up the legality of the situation, and that as well seemed to indicate that giving away the number that quickly didn't seem legal in the time frame I contacted them in.
      They attempted to get it back, as far as they said, but didn't succeed, since they already gave it away immediately.
      If this person they gave it to was smart and malicious, they might be able to steal my identity. This is an outrage that they didn't provide more noticed and give me more time and more extreme warnings before I lost something that was of so much importance to me.

      I would not ever trust this company again if you want to stay long term with them.
      This has given me many nights of restless sleep. And for the rest of my life, I don't know if I will be able to remember all the accounts I connected to that phone number online, so someone could potentially get access to it and access my accounts, and this gives me mental fatigue.

      Business Response

      Date: 11/04/2025

      Thank you for reaching out and sharing your concerns. We truly understand how important your long-held phone number is to you and how distressing this experience must have been. Please know that we take your feedback and situation very seriously.

      After reviewing your account history, we confirmed that 9 emails were sent to you between July 25, 2025 and August 24, 2025, when we closed your account for non-payment. We then did not hear from you again until October 16, 2025, nearly 2 months after the number was disconnected, and nearly 3 months after our first attempts to reach you.

      We worked for an entire week to see if we could get the number back in service for you from the individual who held your number at the time, but were unsuccessful, and communicated this to you on October 23, 2025.

      We certainly understand that travel and other circumstances can make it difficult to see messages in time, and we regret that you were unable to receive our notifications before the number was reassigned. Per our standard process for numbers that are abandoned, we released the number after our standard aging period and it became available for reassignment in accordance with federal and industry regulations.

      Luckily we put a flag for your number in our system when you first reached out to us on October 16, 2025. The number was released on October 26, 2025, and we were able to put it back in service for you.

      We hope you'll update your review to confirm that we were able to get your number back in service for you.

    • Initial Complaint

      Date:08/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They scam me they try to charge me $22 because I was porting out a number and the agent Felisa K*** was been rude when chatting with her about my account and she suspended my account for non payment when I pay the bill the transaction went through and I was charged and when I login my account saying the payment didn’t go through which it did and they trying to charge me again for the same amount which was 12.06 and what they trying to do is over charge me so it can be add to the $22 which it not the correct amount and she end my chat with me not being helpful or respectful about the situation

      Customer Answer

      Date: 09/06/2024

      I just want to be able to open a new account like the company stated 

      Business Response

      Date: 09/06/2024

      I'm sorry you had a bad experience, Louis.

      As we state when you Port In, there is a $5 Early Port Out Fee for Numbers ported out within 30 days of porting in. This is documented in our billing, on our Porting Pages, our Support Pages, and on the page where you submitted your Port In requests.

      This fee is clearly stated, and as you agreed to our Terms of Service, is owed to us.

      Felisa was firm with you when you continued to berate her when you disagreed with the charges. I can understand that you might have found this rude, but she stuck with the facts of the matter and was not dismissive nor rude. After you continued to argue with her, she ended the chat, having provided you with all the information you asked for.

      You Ported In 3 numbers, and you Ported Out all 3 numbers before 30 days had passed since you Ported them In.

      The current balance of $23.99 is correct for your usage between July 22, 2024 and September 6, 2024, as Felisa stated to you in multiple chats.

      Customer Answer

      Date: 09/09/2024



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ***** *****

    Tossable Digits is BBB Accredited.

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