Business Profile

Cable TVs

Charter Spectrum

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Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14,711 total complaints in the last 3 years.
4,809 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This property was renovated in 2022. Spectrum has failed to provide service and do quality work and service to provide cable, internet and phone to this home. Multiple issues with cable, internet resulting in multiple long periods of in availability of service that is paid for in advance. The cable / internet line was not buried when a new line was ran. Had to call to have this completed. It was still out of the ground in multiple locations after being buried by spectrum. Called and reburied again. The landscaper aerated and seeded and hit the line that was not buried to a level of 1 to 6 inches as required by ***. Once again service is down with a 48 hour repair window time frame. They have attempted multiple times to make repairs at this location and failed. Customer service is horrible when you call in. Nothing but unacceptable excuses.
Business Response
Date: 11/02/2023
******** ** *****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ********
******* ***********

This
letter is in response to your correspondence regarding the complaint submitted
by Ms. ******** involving a service issue.

Currently,
Charter is reviewing the concern and will be in contact with Ms. ******** while working towards a resolution.

Regards,
Corporate
Escalations
Charter
Communications
Customer Answer
Date: 11/02/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

** ********
Business Response
Date: 11/14/2023
******** *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ********

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ** ******** involving a
service concern.

Charter’s records confirm that a Spectrum
construction team went to Ms. ********’s home and buried the cable line to the
proper depth.

A Charter
representative contacted Ms. ******** on October 30, 2023 and discussed the
above information. The representative provided Charter’s direct contact
information to Ms. ******** for future reference.

Regards,
Corporate Escalations
Charter
Communications
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had internet and television service for less than one year with Spectrum. I have experienced interruptions in service more than seven times, due to their negligence. As has been the case previously, my internet cable is currently exposed above ground. Exposed cable on my property is a safety hazardous to both humans and animals. On at least two occasions, I was told by Spectrum employees, my internet cable had been buried, each time the cable seemed to have been buried much less than the 18 inches as indicated by Spectrum.
Each of the many times I reported damaged internet cable or other service issues, I have had to wait at least three days for a technician to arrive. I have also had to cancel other appointments in order to accommodate the Spectrum’s technicians schedule. I have spent long periods of time on the telephone, on hold, waiting to talk to Spectrum representatives to request a credit for days without internet service. Spectrum has NEVER issued me the total credit I’m due, because of their negligence. Yet Spectrum has not problem increasing my monthly payments, based on services they are not providing!
It appears that Spectrum is not concerned with the quality of their internet services, nor are they concerned about the inconvenience experienced by consumers, due to their installation and exposed cable issues..
I feel Spectrum really is not concerned with customer satisfaction because they are the only company providing internet services in my area. How sad!
I want Spectrum to credit my account for at least one months service for all the time and emotionally draining stress I’ve experienced as a result of negligence on their part.
****** ****, October 19, 2023
Business Response
Date: 11/02/2023
******** ** *****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ****

******* ***********

This letter is in response to your correspondence regarding
the complaint submitted by Ms. **** involving a service issue.

Currently, Charter is reviewing the concern and will be in
contact with Ms. **** while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 11/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

Initial Complaint

Date:10/19/2023

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Spectrum has always advertised there internet to be 49.95 and then after a year it was supposed to go up $20 and I knew that but they doubled my bill and when I called in to get the cheaper plan which is for 100 mgb because I have 300 mgb so when I called in they told me no and they couldn’t work with me so now no internet here shortly unless they work with me somehow.

Business Response

Date: 10/25/2023

******* *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ****

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Mr. ****** **** involving a
billing concern.

Charter records reflect that a Charter representative
spoke with Mr. **** in regards to his billing concern. Mr. **** agreed to being
downgraded to Charter’s Internet 100 and has been informed of his new monthly
rate. Mr. **** was provided with a credit towards his October bill.

A Charter
representative contacted Mr. **** on October 20, 2023 and discussed the above
information. The representative provided Charter’s direct contact information
to Mr. **** for future reference.

Regards,
Corporate Escalations
Charter
Communications

Customer Answer

Date: 12/12/2023

I made a complaint against Spectrum and I thought I had it resolved but I’m back where I started because now that I talked to a lady at spectrum who said I could lower my price by lowering from 300 mb to 100 mb and my price would drop to around fifty dollars.And she said I would be credited ten dollars which to my surprise not only did I not get the ten dollar credit but my price was still $75 and I don’t believe I’m even getting the 100 mb because I only have two devices and they barely move.So not only am I contacting the BBC I’m contacting Dave Yost and my state senator.Im a disabled veteran being cheated badly.The lady I talked to also told me she gave me her direct line but that was wrong also because no one ever answered the phone and no way to leave voicemail

Business Response

Date: 12/26/2023

Business Response

Date: 12/28/2023

******** *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ****

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Mr. ****** **** involving a
billing concern.

Charter records reflect that a Charter
representative contacted Mr. **** to acknowledge his billing issue with Spectrum.
The representative informed Mr. **** of the balance on the account and Mr. Hill
requested no further contact from Spectrum.

A Charter
representative contacted Mr. **** on December 24, 2023, and discussed the above
information. The representative provided Charter’s direct contact information
to Mr. **** for future reference.

Regards,
Corporate Escalations
Charter
Communications

Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Severe glitching in service several tech have been out still same probelm called I was transferred 3 times . I asked for a manager 3 times I was on hold for 32 minutes
Business Response
Date: 10/30/2023
******* *** *****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

******* ***********

This
letter is in response to your correspondence regarding the complaint submitted
by Ms. ***** involving a service issue.

Currently,
Charter is reviewing the concern and will be in contact with Ms. ***** while
working towards a resolution.

Regards,
Corporate
Escalations
Charter
Communications
Initial Complaint
Date:10/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is on my credit report and I demand it be taken off I have not signed a contract with any debt agency.
Business Response
Date: 11/01/2023
******** ** *****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

******* ***********

This letter is in response to your correspondence regarding
the complaint submitted by Ms. ***** involving a collections issue.

Currently, Charter is reviewing the concern and will be in
contact with Ms. ***** while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 11/01/2023
******** ** *****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

******* ***********

This letter is in response to your correspondence regarding
the complaint submitted by Ms. ***** involving a collections issue.

Currently, Charter is reviewing the concern and will be in
contact with Ms. ***** while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 11/01/2023
******** ** *****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

******* ***********

This letter is in response to your correspondence regarding
the complaint submitted by Ms. ***** involving a collections issue.

Currently, Charter is reviewing the concern and will be in
contact with Ms. ***** while working towards a resolution.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 11/07/2023
******** ** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

**** ******* ***********

This letter is in response to your correspondence
regarding the complaint submitted by Ms. ****** ***** involving a billing
concern.

Charter was unable to address Ms. *****’s concerns
without speaking to her for additional information.

A
Charter representative attempted to contact Ms. ***** on October 19, October
20, October 23, and October 24, 2023 using the contact telephone number and
e-mail address that Charter has on file.
Charter was unsuccessful in these contact attempts to reach Ms. *****. On October 23, 2023, Charter mailed Ms. *****
a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. *****
contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 11/07/2023
******** ** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

**** ******* ***********

This letter is in response to your correspondence
regarding the complaint submitted by Ms. ****** ***** involving a billing
concern.

Charter was unable to address Ms. *****’s concerns
without speaking to her for additional information.

A
Charter representative attempted to contact Ms. ***** on October 19, October
20, October 23, and October 24, 2023 using the contact telephone number and
e-mail address that Charter has on file.
Charter was unsuccessful in these contact attempts to reach Ms. *****. On October 23, 2023, Charter mailed Ms. *****
a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. *****
contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Business Response
Date: 11/07/2023
******** ** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

**** ******* ***********

This letter is in response to your correspondence
regarding the complaint submitted by Ms. ****** ***** involving a billing
concern.

Charter was unable to address Ms. *****’s concerns
without speaking to her for additional information.

A
Charter representative attempted to contact Ms. ***** on October 19, October
20, October 23, and October 24, 2023 using the contact telephone number and
e-mail address that Charter has on file.
Charter was unsuccessful in these contact attempts to reach Ms. *****. On October 23, 2023, Charter mailed Ms. *****
a letter with Charter’s direct contact information. It is Charter’s recommendation that Ms. *****
contacts Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter Communications
Customer Answer
Date: 11/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Customer Answer
Date: 11/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Customer Answer
Date: 11/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:10/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** ***** I’ve been a long time member with Charter Spectrum about 5 consecutive years never had an issue until of course I moved to a new location. I called to get my internet service transfered to my new home on 07/31/23 @8am. My service was unable to be transfered. The technician who came out said I should receive a call within a couple of days or so to explain why. I decided to give Spectrum a call & they let me know a special team should be coming out to set up service & I had a copay of $250 & would have to wait 100 days from my payment date to have service. I was willing to pay but decided so to shop around & I found another internet provider willing to install service without any fee. Spectrum cancelled my service 07/31/23. I recieved a bill via mail stating I owed 158.99 I called spectrum asked why I was being billed if I hadn’t had service since 07/30/23 the representative told me not to worry about the bill that they shouldn’t be charging me since I stopped recieving service since 07/30/23 & they were unable to connect service on 07/31/23. I went ahead & tossed the bill taking the representatives word for it. I got a call today 8/17/23 stating I still owe $99.99 out of a total of 158.99. They waived $59 for the installation fee since they didn’t install my internet. I asked what I was being billed for they said for service from 07/27-08/26/23 I let them know I didn’t have service those dates. The only service provided to me was from 07/27-07/30 because on 07/31 the service was never transfered. I asked if they would prorate it since I had service for only 4 days from my last paid billing cycle (06/27-07/26) they stated I am on a monthly subscription so even if I didn’t receive service I had to pay in full. They didn’t seem to care or try to offer me any solutions other than having to pay $99.99 in full, regardless of not having service. I don’t think it’s fair or right for them to demand payment for a service that was not provided.
Business Response
Date: 10/31/2023
******* *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *****

**** ******* ***********

This letter is in
response to your correspondence regarding the complaint submitted by Ms. ******
***** involving a billing concern.

Charter records
reflect a representative spoke with Ms. ***** advising that her account had
been corrected and a credit adjustment was applied for her concern.

A Charter representative contacted Ms.
***** on October 23, 2023 and discussed the
above information. The representative provided Charter’s direct contact
information to Ms. ***** for future reference.

Regards,
Corporate
Escalations
Charter Communications
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Charter Internet 4 times regarding a problem we have had with our internet while streaming for at least a month. We have never had this issue before. While streaming downstairs the internet glitches and stalls every few minutes, we are constantly not connected and we have to back out and go back in for it to happen again and again. In the evening it doesn’t work at all. Streaming upstairs is fine. The representatives I have spoken keep saying it’s because the router is upstairs and there is not enough bandwidth. Why is it just starting now and we have not moved the router it’s on the same place it’s always been. Our bill went up but the service is worse. The reps act like it’s our fault but this never happened before and nothing has changed on our end. They don’t even offer to have a tech come out, they just say pay more to get and extender or buy nextgear. Obviously it’s something on Charters end but they won’t admit it. We are thinking about cancelling the service is horrible and they don’t care.
Business Response
Date: 10/29/2023
******* *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ******

**** ******* ***********

This
letter is in response to your correspondence regarding the complaint submitted
by Ms. ****** ****** involving a service
concern.

Charter records reflect Charter technical
support team has confirmed the customer’s service issues have been identified
and were addressed accordingly. Ms.
****** has confirmed that her service has been working to her satisfaction
with no additional issue.

A Charter representative contacted
Ms. ****** on October 20, 2023and discussed the above information. The
representative provided Charter’s direct contact information to Ms. ****** for
future reference.

Regards,
Corporate Escalations
Charter Communications
Initial Complaint
Date:10/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Internet services is constantly failing and when you try to use the mobile app, it impedes you from paying for services. Our community is not allowed to use any other service provider because this company monopolizes the area by paying politicians. It is unethical to have a community across to have options for services and have ours limited to only using Spectrum.
Business Response
Date: 10/23/2023
******* *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** *******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Mr. ******* involving a service
concern.

Charter records indicate on October 21, 2023,
a representative spoke with Mr. ******* regarding the matter. The causes of the
issues have been identified and addressed. Proper expectations have been set
moving forward.

A
Charter representative contacted Mr. ******* on October 21, 2023 and discussed
the above information. The representative provided Charter’s direct contact
information to Mr. ******* for future reference.

Regards,
Corporate
Escalations
Charter
Communications
Initial Complaint
Date:10/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 16 thru Oct 3rd 2023 On September 16 I started service with spectrum and the installation tech came out everyday trying to get my internet and phone service up and running but couldn’t. From that day they continuously came out everyday repairing my service trying to get my number ported from ********** but was unsuccessful which they kept trying for about 3 to 4 weeks and was unsuccessful. I have called multiple times trying to get my first bill corrected but no one has done so. I have a bill sitting on my account for $152.73 which I don’t think I should have to pay until service was completely rendered. Why pay for something that’s not completed and not being used? Spectrum and I have been going back and forth since September 16th which they have multiple notes on my account from multiple agents trying to get this resolved. They even billed me for the the wrong package amount that was originally quoted before installation. I was offered $59.99 plan and they charged me with $3.00 WiFi Pods that I don’t have because they never worked in my home, the service tech took them back with him. They charged a one time $59.99 installation charge which they promised to remove due to mishaps on there behalf. They promise to only prorate the services due to not working up install date. I have been under so much stress trying to get this issue corrected to avoid going back to my previous provider because of there promises that there service is better quality and they withhold the customer care and support but they keep giving me the run around. I just want the service that was offered and my 1st bill corrected and the chosen plan I was offered.
Business Response
Date: 10/30/2023
******* *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ******

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Ms. ****** involving a billing
concern.

Charter records indicate on October 20, 2023,
a representative spoke with Ms. ****** regarding the matter. The cause of the
issue has been identified and addressed. An adjustment has been placed on the
account and proper expectations have been set. Interactions have been reviewed
in an effort to identify coaching and retraining opportunities.

A
Charter representative contacted Ms. ****** on October 20, 2023 and discussed
the above information. The representative provided Charter’s direct contact
information to Ms. ****** for future reference.

Regards,
Corporate
Escalations
Charter
Communications
Initial Complaint
Date:10/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with charter communications, I do not have a contract with Charter Spectrum, they did not provide me with the original contract as I requested.
Business Response
Date: 10/30/2023
******* *** ****

****** ******** ******
***** ******* **********
** ****** ****
********* ** *****
****** ***** ********
**** ***** ********
****** ***************
**** ******************************

*** ** *** ******** ****

**** ******* ***********

This letter is in response to your
correspondence regarding the complaint submitted by Mr. ****** **** involving an
account concern.

Charter was unable to address Mr. ****’s
concerns without speaking to him for additional information.

A Charter
representative attempted to contact Mr. **** on October 20th, 22nd,
23rd and 25th of 2023, using the contact telephone number
and e-mail address that Charter has on file.
Charter was unsuccessful in these contact attempts to reach Mr. ****. On October 23, 2023, Charter mailed Mr. **** a
letter with Charter’s direct contact information. It is Charter’s recommendation that Mr. **** contacts
Charter directly to expedite a resolution.

Regards,
Corporate Escalations
Charter
Communications

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Complaints

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