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Business Profile

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Dynata

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Reviews

This profile includes reviews for Dynata's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dynata has 10 locations, listed below.

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    Customer Review Ratings

    3.98

    Average of 379 Customer Reviews

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    Review Details

    • Gary G

      Date: 07/17/2024

      I have been a member for over 10 years. During that time, I ahve had problems with surveys every now and then. I believe mostly centering on different devices I usse to do them. When this happens, customer service has always taken care of the problem in a very short time and resolved the situation.

      Dynata

      Date: 07/22/2024

      Hi ****! We are happy to know that you have been with us for many years! Thank you for your honest feedback about our surveys, and the service we provide. Have a good day!

    • Jeanine M

      Date: 07/17/2024

      Anytime I had a problem with a reward, it was corrected in just a day or two. I have been a member for many years.

      Dynata

      Date: 07/22/2024

      Hi *******! We are happy to know that you have been with us for many years! We can assure you that we are constantly working on ways to improve our members experience, surveys, promotions, and rewards we offer. Thank you for your feedback!

    • Pam H

      Date: 07/16/2024

      Plenty of opportunities to complete surveys and earn rewards. Great customer service whenever I have a question or issue.

      Dynata

      Date: 07/22/2024

      Hello ***! We are happy to hear that you are satisfied with the surveys, rewards offered, and our support team. Let us know if you need anything else. Have a good day!

    • David W

      Date: 07/16/2024

      I have been a Diamond member for quite a few years. The surveys are interesting and there are a number of choices for redeeming reward points. Whenever there is a problem with a survey I have found the support team to be timely and comprehensive in their response. E-rewards is a good way to earn rewards for anyone having time or need to invest in this endeavor.

      Dynata

      Date: 07/22/2024

      Hello *****! We are glad that your experience with us has been positive. Thank you for your honest feedback about our surveys, rewards, and the service we provide. Have a good day!

    • John P

      Date: 07/15/2024

      I've been a member for 13 years and participate regularly. The rewards are valuable but recent trends have resulted in many more credit requests than in the past; not good. It's about transparency wrt estimated vs. actual survey times and being properly compensated. Yes, the process is voluntary and you're a business not a ******** ******** volunteers would be hard to find if they knew it would take 33-50% more of their time than they were told at the start.Once started, there's no real way to know what the actual time will be, and by the time you realize it's taking longer than estimated, you're too far into it to quit. It's a clever way to get more for less and the part of the game I dislike. I'd like to think the people who are so adamant about honestly answering their survey would be honest about the time/compensation, but it's not so. I believe "panel members" are caught in the middle and appreciate their time, but don't need to read 'standard answers to standard complaints' responses over and over again. Some of their email statements directly contradict survey messages i.e. "Your responses have been recorded". It's as if they've never read a user's agreement where many of them state "any/all responses will be recorded once the survey begins" even if you're disqualified. If payment is based on survey completion, then we're not the only ones losing credit.For Dynata: What are the rules/standards in place for the companies submitting the surveys? Are they told they need to be honest about survey times or they won't get posted? I get it, they're paying the bills, and you can't QC every survey that comes in, but my time has value and the same is true for my peers.Requests for e-Rewards, Trustpilot or BBB reviews following credit award are constant and take time as well. I've asked for some limits but apparently nobody reads the notes or the body of an email any more. Good service deserves good reviews but the non-stop/auto-spam function needs to stop.

      Dynata

      Date: 07/22/2024

      Hello ****! We are constantly working on ways to improve our members experience, surveys, promotions, and rewards. In the meantime, please do not hesitate to reach out to our support team for any account or ********************** concerns you may have. Thank you for your feedback!

    • Faye B

      Date: 07/15/2024

      I have been a member of ERewards for many years and find that completing surveys is interesting and very rewarding. There is a large variety of gift cards available and make the time commitment worth the effort. However, it would be nice to have a grocery venue available. Occasionally there are surveys that will ask for feedback after testing a product they send you.Customer Support is always very responsive with any questions or concerns.

      Dynata

      Date: 07/22/2024

      Hi ****! We appreciate your honest feedback. We are constantly working on ways to improve our members experience, surveys, promotions, and rewards. In the meantime, please do not hesitate to reach out to our support team for any account or ********************** concerns you may have. Thank you!

    • Dennis W

      Date: 07/15/2024

      I have been on e-Rewards now for 3 years give or take, any survey related issues have been quickly resolved and any reward points earned credited to my account promptly. I have been able use thousands of points to buy gift certificates for all kinds of businesses with never a problem. My only comment would be that e-Rewards increase the variety of gift certificates they offer.

      Dynata

      Date: 07/22/2024

      Hi ******! We are glad that your experience with us has been positive so far. Thank you for your honest feedback about our surveys, rewards, and the service we provide. Have a good day!

    • Vincent D

      Date: 07/14/2024

      I have used Dynata for years and they have always met or exceeded my expectations. They are 5 stars to me.

      Dynata

      Date: 07/22/2024

      Hello *******! We are happy to know that you have been with us for many years! We can assure you that we are constantly working on ways to improve our members experience, surveys, promotions, and rewards we offer. Thank you for your feedback!

    • Toni W

      Date: 07/14/2024

      I've been a member for a little over a year. If you complete a survey and don't get credit; simply contact Customer Support and explain the problem and they will credit your account. It's best to provide as much information as possible, such as how many points, the time and date you finished the survey and the link (if possible). I love being a member receiving gift cards for a grocery store and some very good restaurants.

      Dynata

      Date: 07/22/2024

      Hi TC! We are glad that your experience with us has been positive. Thank you for your honest feedback about our surveys, rewards, and the service we provide. Have a good day!

    • Frank F

      Date: 07/14/2024

      This survey Company provides surveys to members who can earn rewards for completing them. Although some surveys are requested by their clients who basically control the questions there are issues when a survey is near completion and the taker is informed they do not qualify, which should have been determined much earlier in the survey process. DYNATA is extremely fair in rewarding full or partial credit to the taker for their time and effort. Their **************** ******************** has been outstanding in their response to this issue which "not qualified" is determined not by them but in the requested survey design by their clients.

      Dynata

      Date: 07/22/2024

      Hi *****! We are happy to hear that you are satisfied with the surveys, and our support team. Let us know if you need anything else. Have a good day!

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