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Find a Location

Laurel Hill Automotive & Tire, LLC has 1 locations, listed below.

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    Business ProfileforLaurel Hill Automotive & Tire, LLC

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2017

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Laurel Hill Automotive & Tire, LLC is a general automotive repair shop.

    Business Details

    Location of This Business
    315 Laurel Hill Ave, Norwich, CT 06360-6928
    BBB File Opened:
    6/29/2017
    Years in Business:
    9
    Business Started:
    1/5/2015
    Business Incorporated:
    12/8/2011
    Accredited Since:
    8/1/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mark A. Tudisca, Owner
    • Mr. Brad Tudisca, Business Relations Manager
    Contact Information

    Principal

    • Mr. Mark A. Tudisca, Owner

    Customer Contact

    • Mr. Brad Tudisca, Business Relations Manager
    Additional Contact Information

    Fax Numbers

    • (860) 887-7067
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I brought my car to Laurel Hill auto in the end of July to have an evap problem taken care of. Less than two months later the same lights came back on. I brought it back to Laurel Hill automotive. They told me I just needed a new gas cap and changed me $87 dollars. When I picked up my car I noticed there was a lot more gas in my car from when I dropped it off. The very next day my lights came back on.and my car wasn’t running smooth. When I originally dropped it off my car was riding very smooth so I went back Laurel hill auto and Mark was rude to me. He asked if I got gas yet. I said I have 3/4 of a tank so no. He said no you don’t without even looking at my gas tank. He told me that I needed to get gas to reset the system and he erased my lights. I asked him if he got gas in my car the day prior he said definitely not. He told me I needed brakes soon. He said to me don’t worry this car will run forever. I just had a customer drop me off a car just like yours with 750,000 miles on it. It made me feel very uneasy because my car was running, smooth prior to him, touching it, and I almost feel like he may have taken some of my parts for his car he just received because like I said it was running just fine Prior to bringing to him So the very next day after he erased the lights the lights came back on in my car. I brought it back down there and. told him I’d like money back and he said to give me the keys because he wanted to check it out. I told him at this point I really didn’t trust him and I just wanted my money back. But he talked me into at least bringing it for a test drive with me in the car. So I made an appointment with his receptionist. The day of my appointment I came in, and he told me that the receptionist never told him about you coming in. And he was very short and rude with me and insisted I need a new brakes. I have since brought my vehicle to a different Mechanic. He says oh I definitely don’t need brakes. But I need a tuneup and a pump for my evap hey
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Elaine M

    5 stars

    01/12/2024

    Laurel Hill Automotive & Tire is an awesome place. Nowadays it’s hard to find a good honest mechanic and this establishment is both good and honest. Mark, the owner, and his highly trained professional staff offer you quick and friendly service. Everyone there is knowledgeable, trustworthy, and fair. Both of my recent service visits to Laurel Hill Automotive & Tire, 12/20/23 (tune-up) and 01/10/24 (alternator and battery replaced) were handled professionally. I got an estimate for the tune-up in August 2023 and the cost after completion of the job was within cents of what I was quoted. The replacement of the alternator and battery replacements were the result of a problem I was experiencing with my lighting system. I had called a day prior and received an appointment the following day. After a thorough diagnosis, Mark and his crew caught the problem right away. I was informed of the problem, it was explained to me thoroughly and I was given an estimate of the cost before any work was done. Catching the problem with the alternator and battery saved me much worse problems later. You cannot go wrong with Laurel Hill Automotive & Tire: they provide excellent auto repair service and excellent customer care service. I’m delighted with their work on my car and highly recommend them to anybody!

    Laurel Hill Automotive & Tire, LLC Response

    01/12/2024

    Thank you so much for the kind words ******* We are glad that we were able to help you out and enjoyed being able to service your vehicle! If you ever need anything, you know where to find us!

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