Business ProfileforHeavy Lifting Movers

Worst moving experience we have ever had. Also the most unbelievably rude customer service I have ever experienced. Avoid, avoid, avoid. Heavy Lifting Movers sent two guys to help us pack up two U-Boxes. They messed up in so many ways: - Snagged an upholstered couch on a mezuzah on the doorway. Tried to push through anyway; tore the upholstery and bent the mezuzah off the door. - Wasted time. They brought an under-charged cordless drill, which died. For a while, one mover was unscrewing the bed frame by hand while the other waited, until we pointed out that we also had a cordless drill they could use. - Packed U-Boxes with no regard for efficiency, then insisted they were full. (They also blithely claimed that there were no tie-down anchors in the box, which anyone who has ever opened their eyes inside a U-Box could tell you is false.) We had to unpack and repack more than half their work. When we did, we securely fit another 10 dining chairs, large desk chair, 15-20 medium to large boxes, and dozens of smaller items. - Packed many items unsafely. We had an excess of furniture pads, yet they used almost none of them. The movers placed our sofa upholstery against the rough wooden floor protected only by the flimsy, already-torn paper that had come with the U-Box. They also piled in our wooden bed frame pieces on top of each other with no protection. Likewise for several other items that should have been protected with pads (headboard, sides of dressers...). When the U-Boxes arrived, we discovered that a dresser had gotten a long hole gouged in its side by a hard object it had been placed against unprotected. They left a large ottoman perched so that it would fall out on whoever opened the door. While repacking their work, we even found a stray paper-wrapped glass jar that had been just placed in a gap between boxes. It was all extremely careless. - Because we had to redo so much of their "heavy lifting," our move was delayed by more than a day. Immediately after our mad scramble to redo all the packing and get out the door, we were on the road for two and a half weeks. When we finally arrived and had a moment to breathe, I tried submitting an issue report on *************** but heard nothing for over a week. So I called Joe and cheerfully started explaining the situation. He interrupted and proceeded to be a complete ******* to me. He hollered that he had no record of our job; that I must be lying because I was reporting a problem "a month and a half" late (it was not in fact a month and a half late, and the delay that did exist was completely explicable); that I sounded crazy because I said both that I had a photo of some damage from the move date and that some damage we'd only discovered upon arrival (two different bits of damage, dude); that I must just be trying to rip him off because I hadn't managed to squeeze payments out of the movers on the other end, who must be the real culprits; and on and on. Would not listen to any attempt at clarification, and searched for any possible way to shut me down. When I tried to get a word in edgewise (pretty darn calmly, I might add, especially given the situation), he hung up on me mid-sentence and blocked my number. Even if Joe were right—which he wasn't—his behavior was inexcusable. It's entirely possible that the company's other movers are great. It's also possible that if everything goes smoothly, the company's a joy to work with. But it's not worth the risk. Read the reviews and you'll see the pattern: some of their movers are careless, and the moment anything doesn't go Joe's way, he becomes an aggressive, belligerent monster.